Memorial Hermann-GoHealth Urgent Care

I had a very pleasant experience going to this Urgent Care location. From the check-in with front desk reception to being heard from an attentive nurse (who gave great advice) and Doctors who introduced themselves and asked questions about my issues! Bravo 👏🏼 this is how it should be with any walk in clinic. Dr. Davidson was great! Dr. Tran was even more so. They both acknowledged each other and each patient. As so did the support staff. Even said bye and helped my elder father with directions. Thanks for all that you helped with today!

I visited this location for the first time last week when I needed to have my foot examined after a bad fall (spoiler alert....it was broken :)). The clinic was spotless, there was a nice, comfortable waiting area, and checking in was a breeze. Everyone from the front desk staff to the person who took my X-rays were all polite and courteous. Dr. Tran was the absolute best and made me feel at ease with her calm and disarming demeanor. You can tell she truly cares about each patient, takes her time with you, and is happy to answer any questions you have. Although I was in a stressful situation, being in this clinic made me feel comfortable and at ease. Hoping I wont be needing to go to an urgent care again anytime soon, but if I do, Ill definitely be coming back here!

Staff were professional, knowledgeable and friendly. The check in process was 100 percent online and seamless. No repetitive paperwork. The facility was very clean and well organized. The process was very efficient and patient focused and friendly.

No wait. I was able to schedule the night before and do all my paper work. The front desk service was prompt and very friendly. The nurse and NP took excellent care of me. I was in and out in 20 minutes.

Excellent staff. Fast and efficient service for cost. Convenient hours and location. This is my go-to urgent healthcare center in my area. The advance check-in process helps a lot too to trim wait times in the waiting room when able to utilize it (during making appointments in advance)

Fast, friendly service .. upfront of what they could help me with & what they couldnt help me with. Didnt waste anyones time. I had a bad fall, but they couldnt offer me a CT scan there, but also had a cough for 2 weeks, they could offer xray & diagnosed with bronchitis.

I’m a regular at Go Health Urgent Care, but my visit on Sunday afternoon was really disappointing. I’ve been dealing with a lot of stress lately, and their lack of empathy made things worse. The nurse practitioner, Kay, seemed unwelcoming, and when I politely mentioned it, she gave me a long explanation instead of understanding. After missing the testing window, I was told I’d need to pay $40 to retest, even though I couldn’t afford it. I ended up in tears. Kay did write me a note for my job, and the receptionist kindly offered me a tissue, but overall, I just felt dismissed. I hope no one else leaves feeling the way I did.

I took my 3 year old son last night here for respiratory distress, fever, ear pain. If you have a younger child I would not come here and just to Texas Childrens Urgent Care. I was made to feel like since they could not help me (doctor seemed very uncomfortable with his age and symptoms) it was my fault I brought him there and should have known to go somewhere else. They advertise seeing pediatrics so if the provider working there that night does not want to see pediatrics it should be expressed upon check in.Now I wasted a co pay and had to go to another doctor for my son to get the accurate diagnosis of pneumonia and to start antibiotics. Just be careful if you have kids!

The factor was great. It was quick and easy better than any place else. Good to know that we have that option if our doctors are too busy.

The staff here at this location are some of the nicest staff members that ive ever encountered. Dr.tran is the sweetest! She is very thorough and explains everything so well.

Quick, No waiting! Everyone super nice! Very thorough and ordered test! That way, I knew Immediately! Was sent to the Sawyer Heights location for chest x-ray and the x-ray tech. There was excellent.!

Not my first time at a GoHealth but my first at this location. It was a very clean and spacious clinic. I scheduled ahead of time and I was running a little late but was seen very quickly. Everyone was very nice and my Dr. was very kind and helpful.

Very thankful for this nearby location. Everyone was professional and very courteous and attentive to your issue. I highly recommend this location. The staff is the best. I felt like I was treated as a person rather than a illness. May this staff continue to provide excellent care and show genuine concern for the patient. I highly recommend this facility. 👌

It was super clean, staff was nice and attentive. They brought us drinks and snacks. Dr. Tran was super sweet! Amazing bedside manner!

My doctors office was closed and ended up going here since I was not feeling good. Everyone was nice, courteous, and just great. Britney was great and she was super nice and caring. Dr. Tran was just the best. She listened and provided the best care based on my symptoms. This was my first time coming to this location, and I will definitely be returning. Overall, it was a great experience.

The staff was excellent! I had superb care. The attendant that saw me was knowledgeable, professional, courteous, and listened to everything very carefully and completely. This was my 3rd or 4th visit since this location opened and each visit has been the same! Kudos to the staff!!!

I have been to the Sawyer Heights location several times and the staff is always quick and helpful. Wait times are very low!

Nice clean facility and friendly staffDoctor had a great bed side manner

The nurse and the doctor were both very sweet and attentive. I felt cared for and listened to.

Despite power outages from a recent storm closing the location at which I booked an appointment, this location checked me in and took me right back to an exam room after finding my other location appointment in the system. The whole staff was professional, friendly and helpful, taking their time and not rushing to get to the next patient, totally understanding the reason for my visit. The whole experience took less than an hour on a day when I really didn’t have time to spare.

Excellent service! Dr Tran was amazing with our daughter! I highly recommend this place!

I think of urgent care as a commodity and usually go to the nearest place, but I knew this MH urgent care center was new in the area and decided to give it a shot. What a great place! I cant rave enough about the care and staff. Theyre awesome. From now on, this is the ONLY place Ill get my care!!!

The lady who checked us in was very nice and helpful.but the medical assistant who took us to the room and check our vitals needs to get some extra training!! My son told her his right ear hurts and it was very obvious since he was guarding that ear and she decides to take the damn temp in that ear like why???? Luckily my son moved as soon as that happened and it didnt cause that much more pain. The doctor did okay I guess she knew right away what it was so we were in and out in 8-12 min overall

I am writing to express my concern regarding the medical care I received during a recent visit to your facility. The consultation lasted approximately five minutes and included a brief examination of my ears and nose using a light. The provider then recommended over-the-counter medications despite my earlier mention that I had been taking them for four days without improvement.I was particularly disappointed that no testing was offered during my visit. When I inquired about this, the provider mentioned that she had not observed any recent COVID-19 cases and therefore did not find testing necessary. I expected a thorough evaluation as a patient, recognizing that not all individuals exhibit the same symptoms. When I expressed my dissatisfaction, I was advised to call back if my symptoms persisted after a week, which contradicted my expectation of immediate care at an urgent care facility.Due to my dissatisfaction with the initial consultation, I sought a second opinion at a hospital emergency room. Proper testing there confirmed that I had a sinus infection, highlighting the shortcomings of the care I received at your facility.I would also like to bring attention to my concern about potential bias in my treatment as a Black woman. I felt that my concerns and symptoms were not given the level of attention they deserved.In light of this experience, I plan to dispute the charges for this consultation, as I believe the quality of care did not meet the expected standards. I also do not intend to return to your facility or recommend it to others.I appreciate your prompt attention to this matter and hope you will take appropriate measures to improve the quality and fairness of your services.

I liked the team, it wasnt busy. The nurse practitioner and team listened to me and I felt safe.

Fast and friendly care. I couldn’t have asked for better. Thank you to the team for seeing me quickly and getting me on my way so I can start feeling better.

NP Elena was just absolutely amazing! In the past we have had poor service to the point that my daughter was over prescribed RX which gave her allergy reactions to the meds prescribed. Simply went to have a quick med procedure, but Ms.Elena was just amazing! Thank you!

I was attended to quickly and the doctor was wonderful. She asked many questions so she could understand what was going on for me. She also called twice a few days later to follow up. I am confident her advise was what got me back on my feet in a few days.

I’ve always had a good experience every time I go for minor illnesses. I always go in as a walk-in patient and don’t have to wait long to be seen. All the providers and staff are really nice and helpful.

The staff and Doctor at this Hermann Memorial facility was 1st Class. The Doctor was very though in her assessment and her analysts and treatment was 100% accurate and effective.

There was no long wait time. Check in wasnt a hassle. I was seen by a physician practically immediately. The bedside manner of all employees present was amazing & very comforting. Overall experience was very pleasant!

They set me up online I submitted all my info, I got there waited for about 5 minutes and was seen in 10/15 min. They definitely went above and beyond for my wellbeing FYI if you need X-rays I suggest you call ahead and ask them if they have someone available to do it. Other than that you gonna be in great care. Above and beyond!!

The staff were very attentive and caring to my needs. Carley and Britney provided service with a SMILE! The provider, Talia also did a tremendous job diagnosing my illness and giving me the information I needed to get better along with an open line in case I needed anything further! Great experience from this location.

While most parts of my visit went smoothly (low wait time, clean facility, friendly staff), the most important part to me is the actual treatment. Unfortunately, I was told that I had just a common cold and only prescribed a cough medicine that I had to ask for. I toughed through it the next day at work feeling worse than before. It was so bad I went to a different Urgent Care the following day and was diagnosed with a sinus infection and bronchitis. As a teacher, it’s really important that I miss as little work as possible and because of this mis diagnosis I had to take off more time from work.

I always come to this location. Great service. Quick and easy checkin process. Friendly staff. Clean office

Quick and easy service! Needed to get stitches out so I went online and reserved a spot, filled out my forms/checked in ahead of time online, and was able to walk right in! Staff was very friendly and professional and the office was super clean. Would definitely recommend for any express care needs!

Efficient logistics, good communication, good location, appreciated the quality diagnosis from Dr Talia. She caught something others missed

Doctor did nothing to make me feel better, I needed antibiotics and ended up going to another clinic to get them felt amazing within 1 day.. he was wanting to call in Tamiflu when I was negative for flu...but had a swollen throat could barely swollow

Highly recommend for anyone needing an urgent care. Both the doctor and nurse were extremely helpful and knowledgeable. They were both very kind and made me feel comfortable the whole time I was there!

The PA was very professional and very compassionate with her care.

Came in with food poisoning. Nurse was kind and helpful! Process was quick & easy! Thanks!

Easy to book online. Nice, spacious facilities. Staff was friendly, helpful, and sympathetic.

My 2 year old got bit by fire ants Easter woke with his foot swollen the next morning. Took him in service was fast very attentive. Very gentle with my son super clean

Dr Tran was thorough and answered all my questions without being judgmental or condescending. Everyone there was super nice and professional. The only negative was there were no other patients which did not instill much confidence in the place. But all that changed when Dr Tran showed up

Refreshing to see an actual doctor at an urgent care. Dr. Tran was phenomenal and had the best bed side manner. I now know where to go when I want to see a doctor for something that doesn’t warrant an ER visit.

Appreciated availability of xray to determine extent of my injury in a sunday, but they asked for my credit card without being able to tell me what tte charges would be or if my insurance was accepted. claim that i will be able to authorize charges and they wii ok t be applied to my card without my specific authorization of thecharges when presented.

Dr. Tran was very nice. She was very knowledgeable and was able to diagnose and provide the best treatment possible.

Dr. Tran is very thorough, kind, and most of all has the best bed side manner.She follows through and I trust in her.

I made an appt online and they got me in right on time. Doctor and front desk were all very friendly and helpful. Doctor took time to explain things to me.

Was seen pretty fast. But getting any results from them is hard. I’ve been waiting since Monday on results. When she told it’ll take 48 hours and today is Thursday so it’s on going 96 hours now which makes no sense. I’m still in pain and she prescribed medications to me.

Everyone was very kind. I felt that everyone that I encountered cared about me and my well being. Ive never been to an urgent care where everyone was kind and took their time. Great experience.

Yeah, were very helpful and very kind and I thank you all for that a hundred percent

Dr. Tran is an excellent physician and even followed up with me on how I was doing after I was referred to go to the Emergency Room

Dr. Casey Tran and staff was super fast and amazing. They literally eased my mind she was knowledgeable about my health concern. The office was clean and neat. Definitely recommend 10/10.

Facility is modern and new and clean... However.. our appointment was at 9 am (arrived at 8:45) and did not get seen until 10.45.. and there were only 3 patients infront of us...There were at least 5 workers there but nobody was doing anything besides computer stuff...I felt the dr rushed after coming in we were there and sent us on our way after only 5 minutes of checking my son and looking in his ear she said it was just allergies!!! No other tests were performed or possibilities explored..I wasnt satisfied with answer and i took my son else where and was diagnosed with a middle ear infection!!! If it wouldnt be for my mom feeling my son would probably have gotten worse...dont go here especially for teenagers not good.

Wow!! Everyone here is so nice, so helpful, explain everything, and truly care. Dr. Tran was amazing and knowledgeable. She answered any questions I had and was so thorough! I would totally recommend to anyone feeling like poop!

Friendly, attentive staff. The doctor was very considerate of my concerns and made sure that I was well taken care of.

The people, wait time, convenience, expertise, and efficiency were all OUTSTANDING.Talia and the lady at the front desk (I didnt catch her name) were amazing. They deserve massive raises.

Excellent staff and excellent care. I am a bit cynical about the US health system but this was prompt comprehensive health care at a very high level. Thank you.

I walked in and was seen right away. Staff was super polite and attentive. The Doctor was understanding and patient. I was in and out in about 25/30 mins.

I really liked the bedside manner and treatment by nurse practitioner. She is amazing, knowledgeable, eased my concerns, and treated me immediately.

The staff was great and Dr. Tran was thorough, patient, and lovely. Thanks to everyone!

Staff and physician are efficient, courteous, and provide good care. Thanks!

Great visit, staff friendly and very professional. Appreciated the detailed explanation from the staff and doctors.

Dr. Traun is the best! The staff is awesome!

Very professional staff, fast attention,good old customer service (patients) keep it up.

Nice staff, clean office and very quick!

This place was very nice and took care of my dad quickly and with care

Great location, easy to book a spot in line, fast check-in, and very kind and attentive staff. 2 thumbs up!

Extremely friendly and patient staff.

Very kind staff, clean facility, and efficient appointment with Dr. Tran and RN Brittany! 10/10!

Dr Tran was outstanding. I was very happy with the care that I received from Dr Tran. I would highly recommend this Healthcare facility.

Good location, fast service, friendly and knowledgeable staff!!!

Was seen in a timely manner. Personable and listened to my concerns. Considerate and professional. Clean facility and kind staff.

I was seen very quickly and they used the least invasive method of treating my injury. It was a great experience in a bad situation.

I visited this location and was told they do not provide the service I was seeking. I was billed $300. I was in and out the door in under 20 minutes. They did nothing but say they dont test for that here.

Excellent staff, customer service was immaculate, warming, and soothing. Great Job!!!

Excellent team. Smooth, fast and very knowledgeable and above all friendly.

Best urgent car I’ve been to. Clean, kind people, and fast

Dr Tran took along time to see me, then rushed through visit.

Very caring staff and fast service!! I love it here.

Very professional and caring. They responded quickly to what could have been a very serious situation.

Very quick and efficient service!

Great service, staff was super knowledgeable

Fast, friendly, and informative. Facility was clean.

Very attentive to my son

Amazing experience - in and out super quick.

In and out at no time

Quick and easy good staff

Quick and friendly staff.

Fast and professional staff

Great service

Excllent performance.

The staff was very friendly and the nurse practioner was very thorough. They addressed my concerns and sent my specimen to a lab for further testing. This is a great alternative when you cant see your PCP or Soecialist.