AFC Urgent Care Katy - Greenhouse Road

Brought my 8 year old in for cough and congestion, Brianna was super sweet and gentle with him as he was hesitant to do the swabs. Dr. Juliet also made him feel at ease; she was friendly, thorough, and efficient. Great experience overall; thank you ladies!

My family loves this urgent care. We come here anytime our doctor is booked or after hours. The doctors are all very nice and informative. Never a long wait to be seen.

This is one of the best little clinics Ive ever been to, last time I went in for a burn on my leg. They were so nice. They helped me out even gave me a few extra bandages and I was very satisfied with the staff, very helpful. Very professional, very sweet. This time when I went in, it was no different.. maybe a different staff, maybe a different nurse practitioner.... Still the same, awesome staff. Awesome people. Very sweet. Very helpful. Made me feel better just being able to go there and get help immediately.. I am very glad that my insurance company referred me to this clinic again.. because I thought I had lost them forever...lol. I didnt remember the name or address... But when I found out who it was, that made my day.. they are such a blessing... Thank you very much, Rodney Dotson.

I went to this urgent care for a bad cough with phlegm. Some of my vital signs were taken, including my weight, but not my temperature, even though its recorded on the discharge paperwork.A COVID-19 test was performed (NEGATIVE) then the provider came into the exam room. She did not introduce herself, and she also had a woman shadowing her who also didnt introduce herself before beginning to ask questions, although she was very cordial.She listened to my lungs with a stethoscope, and looked in my ears. She did not look in my throat or nose, nor palpate the lymph nodes in my neck.Ive been an LVN for 10 years. This was not a complete exam. I was the only patient when I arrived and no one in the waiting room when I left. I was told by the MA/RA I didnt need to complete the paperwork since Id been there before.Please provide additional training for all staff where there appear to be deficiencies.

Fast, thorough and efficient! Although Ive been battling the flu over the last week, I was scheduled for a drug screening for my job with no extention on the deadline, so I went in and Nurse Mary took good care of me without hesitation. I got there right before closing, and she still treated me fair and kind without rushing the process. Unfortunately, I didnt produce enough urine due to being too dehydrated, so I ended up being rescheduled anyway. When I returned, Nurse Mary greeted me once again with all smiles (also remembering my name). I appreciate her kindness and empathy, as well as efficiency. Very clean office as well. Thank you!

The staff and provider were very attentive I was in for routine testing and they were very informative in explaining what the tests entail and timing for results and transparent on pricing. The doctor was so sweet and I will continue my care here. I will recommend them to friends & family for sure.

Best urgent care I ever been to. The staff was friendly and helpful. Great environment, knowledgeable provider. I will definitely make this my go to urgent care going forward.

Despite the circumstances that brought my son and I to AFC Urgent Care, our experience was very very nice. Malaya at the front desk was very knowledgeable and quickly check in. Mary was very gentle and kind to my son during the check-in process as well as during certain tests and exams. And Mrs. Juliet Dontoh was amazing. she was very knowledgeable and answered all my questions and even broke it down to where my son could understand as well. I will most definitely be recommending and well be there. Thank you to all the beautiful mocha Queens at AFC.

I had a great experience. Everyone is so nice and thorough. Had X-ray of my wrist and the Dr. took care of it until I could go see hand specialist. I didn’t wait long at all. Kudos to a wonderful staff!

AFC urgent Care was great. I was able to get an appointment very easily. I was out within 30 minutes and they had a solution! Everyone was helpful and polite. Would come back again,if needed. Self pay and insurance options available.

Went in for a pre-employment drug test, very quick and easy process! No wait, electronic sign in & the paperwork was short and easy. Max 15 minutes. In and out. Service was great!

My NP Juliet was very helpful and kind. I was in an out in less than hour. Toe injury

The staff was amazing.After getting the run around in other facilities I was frustrated so I googled this place (and I’m so glad I did) very friendly  and 100% caring. ❤️❤️❤️❤️❤️My new place to go.Thank You ladies🙌🏼Selveta.B

I called around looking for places to get my tb test done, I’m glad I found this place. Service was quick, the place was clean, staff was friendly & I was in & out & the cost was very reasonable. I would definitely recommend & be back in the future.

It was a great experience, got seen fast, the website itself is super easy to schedule an appointment for my daughter. The Dr and nurse were super nice and understanding when handling my little one. Will definitely come back again!

I visited the urgent care due to a skin infection on my finger. This was my first time visiting the location. When I walked in the door, the employee at the front desk made me feel welcomed. She greeted me as if I was a returning patient that she recognized. I knew at that point, I came to the right place. The nurse practitioner Michelle was amazing. She made me feel very comfortable and she made sure I was well aware of what I was being diagnosed with. She took good care of me. After I was done and went back to the front, they again, made sure I was ok and let me know if I had any concerns to please give them a call. I’ve been to other urgent cares in the past, but never felt as welcome as they made me feel. I’ll definitely be back for any other issues that I may experience. Thank you ladies for everything.

I didn’t have to wait a long time to be seen by the doctor. The clinic looked super nice and clean, and the reception lady was super nice to us.

I recently visited [AFC Urgent Care Katy] and was blown away by the exceptional care I received. There was absolutely no wait time, and the staff was incredibly friendly and attentive. They took the time to listen to my symptoms and asked thoughtful questions. Im so grateful for the outstanding service I received!THANK YOU SO VERY MUCH!!!

I was seen today for sinus congestion and a cough , Everyone was super friendly and accommodating! The doctor was so kind and amazing! I was in and out pretty quick and didn’t have much of a wait time.

I will always pick this urgent care! Brianna was so helpful verifying the insurance even when they were giving us the run around. Brianna was so patient. Michelle was awesome and paid attention to details regarding my kids symptoms. Brianna and Michelle will always be my request when coming to this urgent care. Thank you for making the process and appointment easy, quick and even called in the prescriptions it would be ready sooner than us going to the pharmacy to drop it off!

Received very good information and help me make an informed decision to bring my son to the childrens hospital emergency room where he was able to get into surgery quickly and save part of his body from being damaged permanently...Thank you for your care and testing and advice that help save my son..Jesus truly blessed us this day.. my son is home recovering.

Staff was very understanding about the issue I had with my child. Doctor also took her time to examine the posible conditions that may have led him to his current condition. Also she explained with detail the prescription and diagnosis

Great experience here at AFC! Great personnel Mary & Brianna are so nice in the front desk! Also, great doctor listened to my concerns and took the time to give me great advice and treatment! Overall great experience!

Very quick in and out process. Annoying that I had to fill out the same paperwork that I filled out online but that seems to be a thing with doctors and urgent care centers. The receptionist was friendly and offered me water on the 110 degree day. Care provider was quick and held friendly conversation to distract me from pain.

The building is clean with adequate seating. The ladies in the reception area where polite and very helpful. I did not feel well and was frustrated with the registration process. One young lady offered to complete the process for me. I am grateful to her.The Nurse Practioner was great. Asked what brought me in. Examed my area of concern and prescribed medication. She cautioned about pros and cons and possible side effects. She was very knowledgeable and personable with a great sense of humour. Highly recommend. Minimal wait time.

My wife absolutely loves that she can schedule through the app—its so convenient and makes checking in quick and easy. The staff is always professional, and she had seen Juliet Dontoh several times. We trust the care she provides each time she visits. While we do have a primary doctor, its often difficult to get a same-day appointment, so AFC is the next best option.  We definitely recommend AFC.

Excellent service, they were compassionate and thorough. I will definitely recommend them to anyone. I was able to be seen during my lunch break and got everything taken care of.

I went in to this urgent care on a Saturday early afternoon (on the week, before Christmas). There was no wait. All I had to do was check in and fill out the forms on my phone. And only waited about less than 10 mins to get called to the back. The N.P was very helpful and knowledgeable. The M.A. was quick to get me to the back and they had to set up the xray machine for me and the wait wasnt long for that either. Had 3 pictures done of my wrist. Came in for a possible fracture. I was lucky that it was just a sprain. And nothing was broken. I was given the results within 15 mins after the xray. Also NP gave me the option to have a shot for the pain or just advil. I opted for just the advil. And I got a brace for my wrist in office that I had to pay separately but I was ok with that. Since it was what I needed to support my wrist from being hurt. Im glad I found this urgent care quickly it was near by and it wasnt packed. And I was seen and taken care of all within just an hour for the whole process.I would recommend them. And if needed I would come here again in the future.

I was recently in a car wreck involving a bus. I came to this urgent care to get checked out as they came recommended. The X-Ray Tech Bryon was extremely helpful as well as the front desk clerks. It was quick efficient clean. I did have a copay but the visit was worth it.

I had an excellent experience at AFC Urgent Care for a sports physical. Mary tge front desk staff was friendly and efficient, and I was in and out in no time. The medical professional who conducted the physical was thorough, knowledgeable, and took the time to answer all my questions. The clinic was clean, well-organized, and made me feel comfortable throughout the visit. I highly recommend AFC for anyone needing a quick and hassle-free sports physical or any other urgent care service!

Super nice staff! Very patient and helpful and knowledgeable! 10/10 recommend! Terrific attitudes!

Very professional staff and was in and out of there quickly. Got my tests that I needed and medication prescribed within an hour. They definitely live up to the expectations of Urgent Care. Highly recommend

Honestly , I think it was just horrible customer service when it came to the nurse practitioner she rushed the sports physicals. She check things on the paper that she didn’t even check on my child. She was really rushing no energy very dry. She didn’t make me feel comfortable at all. She made me feel like we were rushed. I don’t feel like that was worth $25. I paid $10 for physicals and was treated way better.

Appreciated the kindness and patience of both Mary and Michelle. They helped me relax in a stressful situation. Was also helpful that this urgent care has onsight x-rays since the first one I visited didnt.

Our experience has always been great. The staff and attending doctors are very attentive.

Fast friendly and affordable what else could you ask for. They took care of my baby and he felt comfortable. I couldn’t ask for anything else.

Dr. Juliet was amazing. She is well educated and was very efficient with providing me with proper health education. Mary was great and helpful. They provided me with great service.

I would have to say I have had nothing but good experiences when coming to this location and the location by towne lake. The front desk staff are always friendly and it never seems like a long wait. I have even had an issue during one of my visits and it was taken care of and handled with ease. Definitely recommend these 2 facilities.

I am honestly shocked at the care my son received. Earlier in the week my son tested positive for flu and was treated with proper medical care. He was prescribed antiviral medication and was doing fine. This morning 11/17/2024 he woke up with a fever, fast breathing, and lethargy. I immediately suspected Pneumonia due to him being exposed to it with my niece who he was with earlier this week and yesterday. I explained to the NP that I wanted to rule out Pneumonia and I wanted to get a chest X-ray done. My first red flag was her demeanor about it. She seemed stand offish and like wasn’t listening to anything I was saying. I went back they took his vitals. Once we got in the room she checked his ears and said they were normal. Please keep that part in mind . She listened to his lungs the were “normal” but so were my nieces lungs. There is a pneumonia outbreak right and being that my son was exposed to it I wanted to do a chest X-ray to rule it out. She got an attitude with me and my sister who was on the phone. I left immediately and went a different place where the doctor treated us with respect and also foun that he did have a ear infection and did his chest X-ray

They were great. Mary helped me get checked in. The whole staff was very congenial. I would go there again

Great place ! Ms. Michelle ( Doctor( diagnosed my daughter and got us all quick. She also was thorough and straight to the point! 😁☝️

There was no one there when I got there and the took over an hour for no reason. Customer service not good at all. The so called Doctor was un sure of what services to offer. I would recommend going to another urgent Care not professional at all waste of time.

DO NOT COME HERE! They are the ABSOLUTE WORST! They over book. They don’t even have a friendly or useful staff. The front desk don’t do anything. They don’t help you with your check in. They don’t assist with registration. They literally just have you do it all. So, while you’re coughing up a lung, basically sick and feel like you’re dying. You must complete everything on your own. Although you just informed them you can’t properly function. Yet, you have to do it all for them since they choose not to do anything. I asked for the manager and of course they claim she’s not there. I sent an email and will be calling the manager. This is ridiculous. I will be filing a formal complaint. My biggest issue is they are working the front desk and supposedly the back too. If the company can’t afford to pay for a receptionist then don’t open up at all. The wait time was almost three hours. I literally brought my mother there at 6:30. Left at 9 something. The doctors are really nice and good but it’s not worth all the shenanigans. Don’t waste your time here. I recommend going to the next level urgent. They have amazing services!

Amazing urgent care, I come here all the time when my kids are sick, they always prescribe great medicine to treat them, they are quick and kind. Great doctors and nurses! Thank you for your great service!

FNP Juliet Dontoh, has terrible bedside manners. She insinuated me of having a BBL without even questioning me first.

Staff was great very professionally and helpful. Doctor was really awesome,wouldnt mind going back to the urgent care clinic for any other medical conditions and concerns.

Amazing costumer service, all the girls were super sweet, helpful and efficient. Will definitely come back when needed ❤️

The only good medical person is the Asian lady. I’m sincerely sorry that I don’t know her name or really anyone’s name there. honestly she is the only medical professional that takes her job serious. She LISTENS to what I’m dealing with medically and diagnoses it properly. The other so called “medical physician” lack the skills to properly help anyone (doesn’t listen). She just wants her patience to go in and out as quick as possible.

My experience here was pretty good. The friendliness of the medical assistants could be better but all in all, it’s a decent urgent care that will see you quickly.

They were very nice and assisted me within a reasonable amount of time. Their bedside manners were impeccable. I would definitely use them again.

Great people smiley faces took really good care of me left even with a great smile despite my pain thank you so much mary and Julieta

Best service and beyond to ensure their patients receive the best care possible.

We had a great experience at AFC urgent care, it was fast and profesional.Juliet Dontoh, FNP, was very pleasant, took the time with us and personally call to explain the lab results.We knew we were in good hands.Don’t hesitate to go there.

The best medical care I’ve had. They were clear and concise, very helpful. I definitely chose them over the ER any day.

Mary at the front was helpful, my visit was clear and concise and made easy especially when dealing with illness. Would recommend.

Paperwork was so easy to digitally fill out! The Receptionist was wonderful and very kind while walking me through my first time process! They took time to talk about my concerns and made me feel much better. Ill be coming back anytime I have a problem, Thank you for such a wonderful experience! ☺️🩷

Nice pleople, they taking care of me!

I WILL NEVER visit this facility again in life. When you walk in theres 3people at the front desk no one acknowledged my presence. Very rude and unpleasant atmosphere. My daughter and I walked in and the ENTIRE STAFF INCLUDING the Doctor looking like WHY ATE YOU GUYS HERE? Mumbling amongst each other. One lady ask for my ID. She were very rude. Im not sure what world they thinking where living in but its not theirs. I will never recommend NO ONE to visit this facility. My daughter vital signs wasnt taken her weight or nothing. She was not touched like we were a disease.FNP Michelle Jones and Nurse Veronica Santos. I only gave this facility a one star only because they had nothing lower to rate the visit.

This clinic, should be checked. Im reporting this case to my insurance.2 times taking my kid, they dont know what they are doing. Just ready to get paid by the insurance. Giving medicine just by checking temperature and heart rates?. The ladies in front, think they are doing a favor. Take your business somewhere else. My son is sick, they send me a wrong pharmacy, I had to return. They said tomorrow, because it was closed already.

Once I got there and filled out the paperwork, things went very smoothly.I received the information that I needed on my injury. The staff was very proficient and professional.

Afc urgent care is my place to go when my babies get sick! The staff is so attentive and professional. I recommend Afc 100%.

I am not feel well from last one week I decided to visit this urgent care on Sunday. They medication they prescribed never helped at all today i started day 4 already been calling from last 3 days about my strap test result and condition but they said they never received strap test result back yet and want me to keep taking same medication the one never helped me at all not even 1%and giving me very bad metallic taste .Not recommendUpdate: Today is day 8 since i was seen and my strap test was done. Still heard nothing about results even after calling and checking.

Amazing first time experience! Friendly, knowledgeable and treated my babies well! Will definitely come again if in the area

The doctor mixed up the results of my Covid and strep tests and mistakenly told me I had Covid. I got back to my car and read over my paperwork after my appointment and saw that I had tested Covid - negative and strep - positive, which were time stamped and reviewed by a nurse and the doctor. I had to go back inside and discuss with the doctor, who became defensive until the nurse stepped in and said that I was indeed Covid negative and strep positive. This interaction happened in the lobby, where anyone could hear. Overall, not my best experience at this location.

Really appreciated their hospitality and care! Thank you to the nurses and the doctor for taking care of me! ♥️🙏🏽

Thank you Mary ! She’s really sexyI think she made me love with herWow I want to come everyday

It was a very clean facility. All personel were very friendly and accommodating.I was in and out in 15 minutes.

The worst urgent care to go to. Front desk receptionist was very rude. I took my friend there for a visit due to coccyx pain. Front desk receptionist was on a phone call, and she looked irritated. After the phone call, she did not acknowledged us. We had to actively say hi and ask for help. I proceeded to tell her the reason of the visit, and informed her possible X-ray. Her demeanor quickly changed as we asked for something out of ordinary. Granted the time was 7:48 and they close at 8:00 but this was an urgent situation. She asked what X-ray in a rude manner. She asked for an insurance and ID, which she was very short and impatient as my friend gathers her items frantically. She quickly told my friend to sit even though we had follow up questions. She was rolling her eyes and huffing and puffing the whole time. She gave my friend a hard time about her insurance. She was impolite, short tempered and in empathetic. It is very sad that we had to ask for the insurance and the ID back and had to go to a different urgent care, where we had an amazing experience. I’m glad we did not continue with the visits and thank God the other urgent care was able to help us tremendously for a last minute visit. It is very sad that their mission statement is written and clearly states to be kind to patients. We did not experience any kindness whatsoever. Oh not to mention we are also healthcare workers and we work for an urgent care we were just under a time crunch. Never send any of your loved ones there. Save your money and go to next level urgent care. They will treated you so much better than this place. Very trashy place.

This place is great and very quick in and out. Very friendly and thorough! Thank you all for what you do!!

The doctor was great and the staff was super friendly and helpful as well

Great doctor that cared for my needs. The whole staff was nice and sweet and it was easy to get in and get out. Thank you Dr. Juliet you’re amazing.

Great experience. Everyone was friendly and my visit didn’t take too long. I will return again.

Stopped by AFC for an emergency wound on my hand and they were able to see me right away with no appointment. The nurses were all super nice and very helpful with all of my questions. Dr. Michelle was the best coming up with a treatment plan and guiding me on next steps to ensure a seamless healing process. Will definitely be returning in the future for any medical needs! :)

Quick and Efficient service. Medical needs were accessed and addressed with care. Nursing staff and PA were very professional and thorough.

The doctor was very friendly, very knowledgeable and I would recommend her to anyone. Thank you for your services...

Came here to get a TB x-ray staff was very helpful and kind Mary and Juliet were a real joy

The costumer service was great! We were a walk in and didn’t have to wait that long to see the doctor. Doctor Owoade was really nice and professional!

Mary & Doctor Juliette were outstanding with their service! Always helpful & quick

Great atmosphere, they are very pleasant and really care about their patients. My whole family goes to AFC now.

Was in and out of here with a solution in about 30-40 minutes! Staff was very friendly and helpful and the facility was clean and looked nice.

I made my appointment and filled out the paperwork online, which was very convenient. I was seen on time and received the care that I needed. I would return to this urgent care clinic.

Dr. Juliet Dontoh, from the bottom of my heart you’re are the sweetest and most caring doctor I have seen in a long time. YOU WERE AMAZING! Thank you for taking great care of me and listening to me, which I haven’t really got from other physicians in the past. You took the time to listen to my concerns for my health and you left a mark on me on what I need to do for me! ALL THE KUDOS TO YOU 🤩

Receptionist is wonderful, the doctor is wonderful. Wait time was very short. Was done within an hour. Had a great experience overall. Thank you and God bless this team❤️🙏

I’ve had to come here 2 times this past week and both times Mary has helped me she was very kind and helpful both times as well as both the NP’s I was seen by.

The staff was amazing. Dr. Juliet was kind and very patient. Her bedside manner was exceptional. Mary was very warm and welcoming. Thanks again.

Scheduling were easy. Check in were via app pretty quick and user friendlyStaffing were helpful, understanding, patience and informative. I greatly appreciated preciate the help.

Great experience! I went in to get my ankle checked and was greeted promptly and professionally. Turnaround time was quick but not rushed. Nurse Practitioner was sweet and educated ! Will return if need too !

Do not come here….absolutely zero urgency in urgent care. We are the only patient here and it’s been 2 hours for a cut to be glued back together on a thumb. Staff is aloof no communication no nothing, it’s like a ghost town and we are just waiting and waiting and waiting then to be spoken to like we are annoying them when we asked about signing out.

Thank you to the team at AFC, always friendly and knowledgeable AND fast! Waiting area, restrooms and exam rooms are always in pristine condition with plenty of soap and sanitizer nearby!

I was on my way to another Urgent care, but found out they moved so I saw AFC Urgent care and said Ill try them since I was in pain. My Experience was great Dr Jones and Staff was great very attentive to my needs. I will come to this one from now on😊

Mary took very well care of me, felt very welcoming and comfortable. Highly recommend.

The Staff were Outstanding!! The Doctor & nurse were very knowledgeable about there job and I would truly recommend those two to be seen by my family & friends!! They took Very Good Care of me while I was there & Im truly Grateful 🙏 for being in their care!! Keep up the Outstanding work you two!!

First time here. I recommend this place. No long wait time. Staff was really friendly

Best urgent care ever! They are fast and efficient, from the receptionist to the doctor top notch?

The front desk receptionist was rude and unfriendly, when I went in for my visit constant eye rolls and irritation. Even when I called to check on my results she had an attitude, in a rude manner she asked for my date of birth, told me there was nothing there for me and hung the phone up in my face. It was the light skin girl. Didn’t feel welcome at all. Take your money else where

Super clean and fast pace! Mary was nice and easy with my daughter! thanks ladies

Very fast, concise and helpful. I will be back next time I’m sick.

I did my drug screen here and they was awesome service was amazing 🤩

Came in for drug test after holding my pee for 1 hr 40 mins in traffic and Mary helped me so quickly! In and out! Thank you!!!

This place is very swift, kind and quickly addressed all my needs. Highly recommend!!!!

Amazing staff! Super caring and loving with my “super scared of doctors” 5 years old daughter!

Quick and efficient, they got me in and out. Doctor was very nice. ❤️

Took care of my needs efficiently and was very kind and caring

My daughters throat was starting to hurt before bed last night and became mire sire by midmorning.I had to check her out of school. Being new ti the area and 50 minutes from her physician I Googled a nearby facility that would take our insurance and AFC came up. From the moment we walked in the experience was outstanding. The receptionists were very helpful and knowledgeable. The doctor was just as compassionate and gentle and pleasant. And to top it all off, I get a concern call today, inquiring on her condition, making sure shes comfortable and starting to feel better. Again, the staff and management gets 5 stars in my opinion. I would absolutely recommend this provider!!!

I brought my daughter in for a physical and the staff was amazing (the 3 M’s) thank you guys I will definitely be recommending my friends and family

Zero wait time on a Sunday. The nurse worked well with my daughter. Dr. Michelle Jones was personable. Very clean facility.

Michelle is always amazing. This is the only Urgent Care I trust with my kids health and safety.

Got great service especially from the staff friendly people , thank you Mary

I don’t go to urgent care often. I didn’t realize their services are limited. I went in for pain in my lower groin. I should have realized these type of facilities aren’t set up for this type of problem. They were cordial and friendly at this location. If you need any minor medical attention you should go here. I followed up with my PCP. Now I’m scheduled for blood tests and an MRI. I only went to the urgent care because the pain came on suddenly and I didn’t want to go to an emergency room at $400.

The actual provider was very sweet and helpful. The issue I have with this urgent care is the front desk staff. I called ahead to ask if they took my insurance and the woman on the phone was very short and just replied “ yea” then hung up. To add to this, when we got there the two women at the front were on their phones and barely made eye contact with us. As a whole they were both just very unprofessional and when another couple with their child came in and asked about their insurance they were very short and not helpful at all to the woman who needed help.

Juliet Dontoh was amazing!! Very helpful, informative, and supportive. Very great experience:)

I recently took my son to this urgent care facility, and I couldnt be happier with the service. We were in and out quickly, and the staff were efficient and reassuring. I highly recommend this urgent care for anyone in need of quick and professional medical attention.

It was fast and the nurses were nice and concerned...will come back definitely

I came yesterday 4/8. I had an incident happened in the evening so I came here 7:45pm- As I walked in with my friend, the girl at the front looked at us and rolled her eyes at us. She continued talking on the phone and continued counting (Closing) money.Then after she got off the phone, she asked rudely why I was here. I informed her I need a Xray done because I had fallen real hard and landed on tail bone.Girl continued to look at very rudely and rolled her eyes again, making sounds going “UGH” and just being straight unprofessional. Once I finished my registration, she said my insurance was inactive and I’ll have to pay full amount. Self pay. I informed that it is active, mind that I just birth my child and I used my insurance? She kept saying inactive so she definitely lied! I verified with the HR-employment and it is active. PLEASE DO NOT LET THIS GIRL WORK IN THE FRONT EVER AGAIN. SHE WAS BEYOND UNPROFESSIONAL AND CHILDISH! THE EYE ROLLS AND SHE CONTINUED TO SAY “UGH”I was beyond embarrassed for her despite I’ve been working in the health care field as well. Overall people have things and incident happen anytime. These situations cannot be controlled. They come to urgent care hoping they can get help. I would understand if it’s a sick visit and you wait all day to get seen.

It was the worst experience Ive had, the receptionist super despot, and with a bad attitude because they told me two opportunities that were already going to be 8 and they were going to close, on the other hand the only thing they told me is that they were not going to check my chest they were only going to test me for COVID and flu, the worst experience of my life than bad attention., I arrived with a lot of Asthma and difficulty breathing.

Great service, clerk and healthcare provider were friendly and professional.

My daughter went to the urgent care because her earring went inside her earlobe, it was a terrifying moment for both of us. The Dr. is wonderful and swift , I really appreciate that they called me the next day to check on my daughter I will definitely recommend this place to everyone . Wonderful services!!!

Dr.Juliet was amazing, the lady that did the vitals was great.Very good customer service.I highly recommend this office.

Super helpful, Nurse was doing great despite being alone at work, also she was bubbly and fun to talk to. Doctors was also very pleasant and helpful. Answered all of my questions clearly.

Thank you guys for helping me while I was in desperate need. The visit was quick, they did what I asked not what they thought I might have needed and it worked. Im 100%. Thank you ladies!UPDATE 09/2024: months later.... bad laceration.... screaming, crying, cussing and the peiple here handled the situation like PROS. They did not get offended or make matters worse for me. Much respect and appreciation🤍🤍 always in and out fast!Thank you to the PRN that also removed my stitches. You are all so kind!

This place is amazing. I fully recommend it.Eunice, Marie treated me so nice. Thank you guys.

Came in for a chest xray, wait time was decent, price is affordable for selfpay patients and staff is friendly.

Very fast service, Staff were very nice & knowledgeable!

I have visited here 3 times now with Michelle and Mary they are awesome. As a healthcare worker myself I can tell they have passion and love what they do. My experience has been great. I appreciate the excellent customer service and care. I’m definitely making this place my primary location.

The service was really fast and efficient, the receptionist was really sweet and helped us out with everything!!

2nd time going. First time was for a chest xray for work (tb). And now for my 12yo boy who is running a fever. They are still friendly, caring, kind, efficient. You can also get bloodwork done here and not have to go to a lab. My kid never gets sick so it feels calming when the people taking care of your child are kind. Thank you.

Very clean and nice office. Super friendly staff and got us in and out quickly.

Clean, fast, and professional! I highly recommend AFC urgent care in Greenhouse road

My experience was great!! The staff was nice, kind, very helpful as well as professional.

Clean, friendly. Efficient and quick. They empathized with me and took the time to listen. Thanks.

Very friendly staff. Quick service. Would highly recommend them to others.

Mary was very fast efficient professional and nice. Thank you Mary.

Fast and efficient service. Did just what I needed to feel better.

The urgent care workers were very nice and quick!

Mary and Juliet were super helpful!! My family and I came to them for 2 days and their patient care was exceptional.

The staff and the Doctor was very nice and professional. The Doctor whent above and beyond her call of duty to make sure I understood my diagnosis anong other things. She was a great help. My husband and myself will definitely be using this clinic for all of our urgent care needs.

Staff is very nice rooms are clean and their in /out time is reasonable. The most convenient thing is that they take walk-in’s..

The staff and doctor we extremely pleasant and made me feel very comfortable and safe. I highly recommend this urgent care if you have to come. They are top notch.

Fastest physical received ever! The ladies in the front were super nice and helpful.

Amazing service, quick and easy! Maria and shanise are great nurses!! Makes me want to get sick just to come see them!!! ❤️

The service/care was alright; wasnt fast intake even though nobody was there but wasnt a long wait either. The reason of giving them only two starts is their billing system. I have scanned through the paperwork (off course didnt read them word by word due to severe pain), you will be autocharged any amount the insurance doesnt cover.You wont receive any email notifications or bill but will see a deduction on your card. These people are so smart that they have you sign document electronically which states that you are giving them permission for the automatic charges. Do not sure a band card that doesnt have adequate amount for the copay.Im not gonna go back there for sure.

Although, I had to go to an ER at a hospital after I got home and felt worse. I believe I received good care while at AFC. I’m not sure why I didn’t receive an antibiotic. ER covered it in the end.

The clinic has a convenient location, prompt service and courteous staff. Doctor conducted a thorough examination and sent prescription to pharmacy in a timely fashion

Woke up Sunday morning with a sore throat and was able to book an appointment that same morning. I was in and out within 30 minutes with meds on standby. Dr. Dontoh was so attentive and friendly. Would definitely recommend!

Great urgent care facility! I came in as a walk-in and there were multiple patients waiting….. I was seen, Xray-ed, diagnosed and provided referrals within an hour! Very friendly and caring staff!

They did such an amazing job taking care of me. I really appreciated the ladies so very much.

Best treatment ever, front desk ladies where really nice and Provider Michelle Jones was especially very attentive and gave good patient care.

Anytime anyone of my family needs urgent care, we will go to AFC Urgent Care. The doctors and staff are so friendly, empathetic, thorough, and knowledgeable. There is never a wait. We have received better care than when we went to emergency rooms and other Urgent Care. I recommend AFC Urgent Care Katy

My son was seen at this location. Although we booked an appointment and arrived 10 minutes before our scheduled time they still saw the walk ins before our scheduled time. Even though it shows on the app we were before the walk ins. The front desk people tried to charge me a $120 co-pay even though I suppose to have a $0 copay. I pushed back and they still charged me $10 copay which I payed only because we were tired of being there and my son was hurting from his double ear infection. In the end the doctor was really nice and thorough. I probably would not return unless other urgent cares could not see us. Nothing to do with the doctor.

Was warm accepting atmosphere very professional and knowledgeable about my health issues would recommend to others

Mary helped me out a ton when check in was giving me trouble and everyone was very nice and helpful. The wait wasnt bad either

Erica Wallace at the front was not professional at all. We were the only one in waiting area. One African American lady enters after me inquiring about some other front person and then her bill that she wanted to pay off! For ten minutes Erica and Michelle, NP continued to find billing no. For her while I waited. You can pay from the website. That would have been the answer. I interrupted and asked to be helped. Erica was not courteous enough to hold off on the person who showed up after us. Then she doesn’t call my son by his name and just said ‘let’s get your weight’. At that time she went back and refuse to call us back. She called me rude. After 10 minutes Michelle calls my son back. Michell comes in gets my son. She was not formerly at all. Both of them were not wearing their badge. Michelle jones, checks my son, but didnt check his stomach. She said she would do it after the tests. There was no physician on the site. Not even PA. I won’t be returning. I was not confident walking in that I would receive good care here. The personnel s attitude is a big deal. Holding a certificate or diploma or even degree doesn’t make you worthy of the position.

I was not feeling too great at all and suspected an infection. They saw me early, tested me for the infection, confirmed it and sent off my script within 15 minutes. I was very impressed and very grateful for the streamlined process. Also shoutout to the man on admin who was patient with me as I was a little out of it while I attempted to write using the wrong side of a pen and kept mistaking the payment machine as having a touch screen. Thanks everyone!

Short wait, online check in process, informed, caring professionals. 10/10

Great customer service! Service with a smile. Malaya was wonderful.

They were quick to get me in because my mom was in another building a couple doors down. They were prompt efficient and I really appreciated everything. Great place to go when you need to get something taken care of.

Came here to get a physical done - it was easy to accomplish with the staff here. Things were explained step by step, and I had no trouble with the process. Michelle and Ashley were great.

This location provided top-notch service from start to finish. The staff was friendly, the facility was clean, and the medical team was knowledgeable and attentive. Highly recommend for anyone in need of urgent care!

Very quick and Excellent services! Receptionist was very welcoming, and the Doctor was very knowledgeable! Will definitely make this my go to urgent care when needed!

Wonderful experience, the staff was friendly and wait time was fast! Thank you so much 😊🙏

Very lovely and friendly Staff Got my daughter in and out Highly recommended

Great patient care , took care of us quickly and no wait

From the check in with Veronica to the treatment with Michelle jones NP who was thorough and gave amazing treatment. I will definitely be coming back!!

I was not very pleased with the front desk. The lady seemed very rude and annoyed with people.

I went to AFC after I had an accident at work, at school at Katy ISD. I tripped and hit the back of my head very hard on a solid wood door. I saw Dr. Juliet, the date of my injury, May 10, 2024, and then again on May 21, 2024. She was absolutely amazing, comforting, knowledgeable, and very, very gracious. I pray we will never need another urgent care, but if we do, we will be coming here. It’s the AFC on greenhouse, Houston, Texas.

They are always so kind and helpful and take good care of their patients.

Quick and easy service , Mary was very helpful.

Good place to go to waste money and time... only thing good is they dont take a long time to get to you, but their billing department is terrible and have no hours listed so you dont know when theyre open to speak to someone. Service is average, dr was ok I guess. Overall felt like a waste, may be better off going to an emergency room. Will not be returning

Minimal wait, very friendly staff. I will be coming here anytime my Primary Physician is not available. Highly recommend.

First time coming to AFC and felt welcomed as soon as i walked in . Ms. Mary and Dr. Juliet was very nice and helpful

We walked in, didnt have an appt and there was no wait. Paperwork took 5 mins and the staff was exceptionally kind and patient. My daughter was scared and they were great at calming her worries. They did great.

Been coming here for years always super quick and helpful!

Very friendly, and accommodating. Great customer service.

I had a great experience at this location and Mary was so helpful and extremely nice and professional!

Went by for a quick visit! Overall a good visit. However, upon arrival I was close to returning to my car.Upon entrance I had to speak to the Unit clerk...Then you are forced to write on a form the reason for your visit. Which could easily be stated while in a room. Some people are private, and I think its a bit humiliating. The rules definitely need to be revised!

Super fast and the nurse was nice!!! 10/10 recommend

Mary and Dr. Juliet what amazing people they really bring life to this field. What amazing service I had today .. I will come back again and again.

My son happy he got his physical completed for basketball and football 🏈 thanks again!

I work for a pediatric practice and refer to this urgent care since theyve opened. Last night I arrived there at almost closing time and was treated amazingly. My daughter was the patient and I was more than pleased with the service from the check in to check out. Great service! Thank you so much for seeing my daughter.

We love going here! The staff and Dr. Juliet are so sweet. Dr. Juliet really takes her time with us and is extremely thorough. Quick in and out. Highly recommend!

Receptionist were very polite. Short waiting period.

Always friendly staff. Very short wait time. Effective at answering any questions you may have. Don’t rush appointments.

Great place and they actually care!! Wait time is nothing and you’re seen right away. Would recommend to anyone.

Horrible service! Went in sick seeking help but was denied services, they said I had to have been sick at least 10 days to get certain meds. I could have took my co-pay I paid and got over the counter meds to feel better. Very disappointed and a waist of time. Will not ever be returning!

Excellent service. They were kind and attentive. Everyone was friendly. I will definitely be returning.

If you have to go to urgent care, you must already be worried…well the staff here at AFC Greenhouse will definitely take that worry away. They listened to everything I had concerns with, asked a bunch of questions, and thoroughly went through what they diagnosed.Could ask for better care!

Everyone was wonderful from the very caring and personable nurse who checks you in to the caring and professional Doctor. I cannot say enough about this Urgent Care facility and their staff. I honestly wish I could change and use them as my primary care Doctor.

Very good customer service dr is very nice

Best staff ever , nice, efficient and fast.

So glad that we have a closer urgent care it’s been very convenient. Staff is really nice.

Staff made me feel very dismissed with my concerns and how I was feeling and wrote off the weeks of illness I have been doing with. Bed side manner  needs a little work.

Very thankful for the team at AFC urgent care of Katy. They are very kind and professional and I will recommend them to all my family and friends.

Spent a total of 1.5 hours here. Check in was easy enough. The doctor saw me but didnt really listen nor was she realistic. I had complaints of a sore throat, runny nose cough and congestion. Ive also been traveling for work for the past 2 weeks in the Philippines and severely jet lagged. Her feedback to me was to chastise me for taking melatonin to try to get a few hours of sleep at night and to tell me to let work take a back seat?She immediately prescribes me a strep test, influenza test, and COVID test...even though my throat visibly did not have signs of strep after she looked at it. I knew I did not have COVID because I literally just had it a month and a half before. The flu or potentially some other virus could have been the issue so I dont know why she wanted to run all of these tests on me.After the flu test and the strep test came back negative, she then wrote prescriptions to a pharmacy I had not realized was not 24x7. I asked her if she could potentially have someone look up pharmacies that were open 24/7 and then represcribe the medications for those locations, but apparently they were too busy to do that at the time and they close at 8:00.Finally, when she did write the prescription it was simply for the sore throat. It wasnt exactly to address the runny nose or cough I had which were other symptoms I had brought up to her in the first place. Had she listened she would have realized this? She claimed I didnt mention it but my mother was with me at the doctors office and even noted that when we left.This is a good place to waste your time and money and potentially get some testing done but I wouldnt go here for actual medical advice. WebMD might freak you out but at least youre not wasting your money

Nurses were very helpful and Dr. Juliette was very informative

Made a 12 appointment at left at 12:45 when receptionist said she didn’t know how much longer it would be- maybe 15 mins due to 1 provider available. I wish they would have told me up front that it would be a wait. Went to another urgent care and already being seen. The office was clean and new but don’t appreciate the lack of communication

I was really impressed with this hotel and will use it every time I come to Austin for sure

Was having an awful morning, my daughter had strep and they did so well. Even while being difficult during the swab, the nurse was so patient and kind. Dr. Jones i believe was her name, was great. Everyone from the front desk to the nurses & the doctor were so professional & understanding!

Mary showed great service walking me through the drug test!

I was very sick and Erica at Front Desk did everything to help me very professionally and nice.My Nurse was Uylosa she was so nice ask a lot of questions trying to see what was going on I like how I was treated and I had Covid.