NextCare Urgent Care Albuquerque

Overall great experience and best price for teen camp/sports physicals - $25! Went for a camp physical for my teen - website said walk-ins available but we were turned away. Was able to make an appointment for next day at convenient time. Triaged quickly, PA we saw was great, and in and out in about 30 minutes. Would recommend and will be back again. Thank you!

We went here for a sports physical. We made an appointment online and it was very easy to setup and reschedule. Check in was quick and done from the app. The staff in the front were helpful and friendly. The Dr was very nice and made the visit very comfortable for my son. We spent about 15 minutes here it was so fast and everyone was wonderful! Absolutely recommend.

Great experience!! We called to schedule and appointment, they were able to see us the same day, the girl who scheduled us was very pleasant as was the girl who greeted us. We waited maybe 10 minutes before we were seen. The PA was professional and efficient. Great visit overall.

This place has one problem. It is too professional and friendly. I was 45 minutes late for my appointment because of traffic but everyone was still very nice and treated me warmly. Very good attitude towards patients.

I arrived in Albuquerque from Maine for a family visit and found I needed medical attention for an illness. I have never needed medical attention while on vacation and it was upsetting to say the least. My experience at the NextCare clinic was nothing but comforting. The staff and provider were amazing. My wait time was quick and everyone was friendly and caring. I was in and out of the clinic within an hour. Thank you to all the staff at this location for their wonderful service.

I am here in Albuquerque visiting a friend and have had to use this clinic two weeks in a row as the mosquitoes and an assortment of other bugs have been eating me alive! The staff are so compassionate and treated me with respect and kindness as they did the first time I was there.I did not have an appointment but was seen immediately both times by different PAs who asked clear/useful questions and all my questions/concerns received direct answers. No time was wasted.I would Absolutely recommend this care centre. Louise Ullmann

I’m traveling Route 66. Finished the westbound and now we are Eastbound back to Chicago. Booked an appointment while I was in Gallup, NN and drove the 2 hours here. So glad I did. Very professional and caring. Listened to my symptoms and explained everything to me.

I was waiting in the room when I heard the doctor making fun of my voice with the nurse. He said it sounded like I was taking testosterone. I also heard him laughing and making fun of some other patients issues. Very unprofessional, I will not be going back

I normally have a pleasant time at this urgent care. However I went in recently for a prolonged bit of food poisoning and the woman at the desk was very snippy. I didn’t say anything, but if I had been really ill it probably would’ve sent me over the edge. After a long wait the doctor came in asked me a few base level questions and then just told me it was cannabis overuse. He did not ask about my history, just how often i smoke now. He started to give me a prescription for a drug that I had stated previously did not work and then sent me on my way. One covid test and said goodbye after 5 minutes of speaking to me. I felt unheard and completely miserable without even a doctor recommendation to cut back on smoking. I paid 50 dollars to essentially tell another person my story. Why get into healthcare if you don’t actually want to care for your patients health?

Other than having to make an appointment prior, I was treated very professionally and efficiently. I had called for the appointment while I was on my way back from Los Lunas so I had not filled out the paperwork prior to arrival. The provider was very gentle in his treatment of my ear and answered my questions promptly. I would definitely go there again.

I appreciate the staff, unfortunately I didnt get the Dr. Name but Im sure its on my chart. But they assisted with finding a solution to my issue. And went ABOVE AND BEYOND to make sure i was okay mentally. Kindness goes along way and for someone who is experiencing heavy feelings of loneliness at the moment I felt cared for. Thats a rare feeling for me. So thank you. You saved a life today. ❤️‍🩹❤️

I was able to get an appointment same day, and I was out of there super quick! The doc was extra nice, the nurses were also extra nice and respectful, I will absolutely be going back 🖤

Always worth coming to NextCare Urgent Care for my medical needs. Quick scheduling and easy check in. Love the staff as they are all professional and kind. If you need anything, rely on NextCare to be there for you.

Absolutely worst urgent care in town. They never sent my prescription to the pharmacy. First they called me after I left to tell me the Dr. accidently physically printed my prescription. They asked me if I could come back and pick it up. I informed them i could not as I was already too far away. I asked them to send it to my pharmacy and they assured me they would. But did NOT. Then NEVER picked up the phone when I called to try to have them resend it. I had to have my sister drive there the next day as Im sicker than ever to ask them to send it. Then they had audacity to get angry with me and refusing to speak to me, for calling them out when I heard them lying to my sister saying *I* requested a physical prescription and I left before picking it up. They are ill-mannered, uncompassionate liars, who will happily take your money and bill your insurance for services they didnt fully provide. Rating is truly 0/5. Go to literally any other place.

Im a flight attendant from Texas on a 30 hour layover. I feel ill very quickly and went to this facility near my hotel. They were fast and treated my illness above and beyond. I was so thankful! Theyre great

This practice is a certified first class medical facility. I went in with my grandson who also was not feeling well. The staff was patient and very reserved, but eager to remedy my condition. The doctor was also very professional and conducted a thorough work up. Hands down a top notch operation.

For starters this use to be my favorite place to go unfortunately this time it’s my least. The 2 hispanic ladies at the front the chubby one super disrespectful the other not so much, the doctor seemed to not really care at all, they lied and told me some made up story as why they couldn’t see me. I’m a veteran serving in the Active duty 15 years, this is unacceptable. Will not return againKeep in mind I had an appointment booked…

This was the best urgent care experience i’ve had!! It was easy to make an appointment, no wait, I was in and out, and most importantly everyone one there was very nice!! I saw Dr. Eric love him! I will be going back if needed!!!

Nice to be able to make an appointment & be seen in a timely manner. Waiting time in the exam room was rather unexpectedly long in between seeing the doctor, taking x-rays, and the the re evaluation.

This place is a joke!!! Not sure why they are open other than to miss lead you that they can help you, only to take a $35 co-pay, usher you to a room & 20 minutes later a doctor comes along & can’t even remove a tight cast. But he doesn’t tell you that until you wait another 30 minutes, & you walk out the room to find him texting on his cell phone & glad to here you are leaving. They have nothing but Tylenol for pain relief, & no sedatives to help my 94 year old mother relax. What a piece of trash for a health urgent care facility.

The wait time was the only positive about this experience. The doctor barely even looked at my daughter. Was probably in the room two minutes and he talked so quiet that I could not even hear what he was saying.

Everything was great. Just had to wait for the Dr. A good while. What for make an appointment if you still have to wait? I was seen for strep throat. I was already uncomfortable with paint but the wait was worse. !

I like this clinic. Its very cozy, the staff are great, and its just very comfortable. Eric Pedersen was very professional, and made sure I understood everything as he gathered or relayed information for his exam.

Very satisfactory. It was quickest service Ive had in a long time. I went to have a balloon thing removed from my nose only thing I was told was not to blow my nose or pick it but can I take medication for a runny nose also can I continue to use the Nettipot? Questions I forgot to ask.

I didn’t feel comfortable with the knowledge the provider seemed to be lacking. I got no answers and was not satisfied at all. Overall, the facility was very nice and the receptionist and MA were courteous and polite.

I was able to get walk in appointment, however I felt everything went rush because they wanted to close it up for the evening. I am disagreed with the diagnosis that I received. Even they did not update the mailing address and preferred pharmacy after I filled the frigging form.

I had originally given a 5 star for quick and friendly staff. Changing to a 1 star as they diagnosed me with bronchitis, COVID was never discussed. The following day symptoms got extremely worse, took an at home test and it was positive. Called back at 2:50 to see if they were able to prescribe something for COVID. I was told the doctor would call me back and never did. I wouldnt recommend this place.

I usually go here all the time for anything. But today I looked online to see if they were open givenits mothers day, says they are. I make an appointment online filled everything out but then come to the location and no one is there. I dont know. I feel like they could have put they werent gonna be open. Stuff happens but I was upset. Dont know how I made the appointment if no one was there

My experience at this particular location was perfect I was able to do everything online. I was seeing as walk-in Within 30 minutes of arrival. I was out within 5 minutes after being seen by the provider. My overall experience was excellent the doctor knew exactly what was going on with me and prescribed me medication to go home with I would definitely revisit this location.

Charge nurse had a bit of attitude and when I asked for clarification she got a bit worse. Nothing bad but it was way to early in the day to already be tired of answering the question of us knowing how to get our prescription filled

We were driving through Albuquerque on a road trip heading back home and they had us in and out within an hour for our toddler’s suspected infection. All staff members from front desk to nurse and doctor were friendly and welcoming. Daniel saw our toddler and was very helpful in providing us with a paper prescription so we could expedite obtaining medication at the pharmacy and continue on our way home. We are so thankful for this location and the team we saw on our visit.

I was seen very quickly and my co-pay was extremely reasonable! I was cared for well and given exactly what I needed for a long infection boarding on walking pneumonia. I will return in the future, thank you for the excellent care!

I was very pleased with my visit. Both the doctor and nurse were very attentive and friendly, and they worked with me to make sure to address all my concerns.

NextCare Urgent has been the absolute best with my son and I. We are from out of state and stopped because my son did not feel well. They got us in fast and prescribed us medication fast. Now we can continue our roadtrip feeling better! Thank you!

Love this place! Super fast and the staff were all incredibly nice! I came in for a tetanus shot and it was the least painful and most professional shot 😎

My doctors assistant was really great and easy to work with and took care of my cut very well couldve been much more serious than it was and I was given A bill of good health Today

The staff was very friendly and helpful. I got in and out in less than a hour and the physicians assistant was awesome!

Very great dr and staff helps out in à friendly and timely manner. Another great np doesnt make you wear masks like other nectcares that I wint visit because of that

Everyone there was very helpful and professional. I was able to quickly get an appointment and was in and out in a timely manner. I would highly recommend NextCare.

Previously Ive had great experiences here. My visit today with Daniel Spohn has certainly changed how I see NextCare. There is no circumstance where its okay to make fun of your patients behind their back to your coworkers, especially as a healthcare provider. Next time you wish to make fun of your patients, perhaps do it in a place they cant hear you. (Yes, people can hear you from the bathroom) Or better yet, hold your tongue and be a professional. The woman working the front desk was polite at least.

My daughter was seen today for a possible ear infection, at the Menaul location. The PA lacked bed side manner, professionalism and was completely unapproachable. He confirmed she had an ear infection and walked out of the room. He didn’t provide any opportunity for questions or to give any direction on measures to be taken. Antibiotic was called in, but we also needed an optic drops for comfort and a school excuse. I attempted to the contact office for hours. There was no answer or options to leave a message. I contacted the Unser office and the receptionist told me to revisit the office they don’t answer their phones! How is this a business? We are very disappointed with today’s visit and would not recommend it!

The care when you go into the clinic is good. I’ve been seen by the same doctor both times I went in for urgent care and he was very nice. Staff is also nice. I’m giving 1 star because both visits, I either never received a call about my lab tests or got a voicemail with a call back number that just leaves you on hold for forever. They say you can access labs online, but you can’t really. You can see some of the labs and the others all say “see comment or note”. Once you’ve left the building it’s impossible to speak to anyone at the clinic. I probably will not go back here for this reason. I’d like to be able to speak to a real person when I’m trying to get results about whether I have something contagious like COVID. They try to act like this have this amazing app you can do all this stuff on, but it sucks. Glitches all the time, locks you out. Definitely can’t book appointments because it tells you to put your phone number in, but won’t let you click on the space to fill it in. Very frustrating.

Scheduling was just so easy and the overall way the staff was made it all the better. Especially not feeling well from being rear ended and in a significant amount of pain at the time.

Dr Andrew . The rudest most unprofessional doctor there . Do yourself a favor and spend your money somewhere where they value their patients and actual do their job because they want to help others not get mad and upset because you ask kindly what the status is on timing after waiting in a room for an hour . Disgusting how this doctor treats his patients. I will however say that Brenda was the sweetest and the front gentleman taking in patients was also amazing . Sad to say I give them 1start due to the main person you go and see the DOCTOR!

I rely on this place a ton as it’s close to home and usually the staff are 100%. Today was my first unpleasant time here with Dr Daniel Spohn. Although Dr.Spohn was polite, not once did he ask me my pain from 1-10, not once did he ask if I was able to walk, and not once did he ask what I came in for. Immediately started with “I’ve reviewed your notes, here are all my assumptions”. My pain is at a 10 and I can hardly walk, the reception processed me very quickly but only for me to sit in the exam room for 40 minutes before he came in. It was clear he had no interest in listening to me, and that his goal was to expedite our encounter as quickly as possible. As a result, I am writing this review, I have rescheduled an appointment for tomorrow at the exact same time with a Doctor Who will hopefully listen and assess rather than assume and assess. I hate leaving reviews but when it comes to medical professionals, bedside manner is critical in patient care. Dr. Spoons unwillingness to trust my knowledge of my own body, paired with the excessive weight time in his freezing cold exam room i’ve made it clear that I need to request specifically to not be treated by him

I hate to write a negative review and would never do so if it werent true but I had the worst experience as a patient today. I previously loved this nextcare but I had a terrible experience. The provider took so long to see me though I had an appointment (which I understand because things get busy) but they told me they had a shift change and I feel like her only goal was to get me out of there. She did not ask me what my symptoms were nor did she examine my ears or throat for flu-like symptoms. They didnt check my lung or heart sounds and the nurse didnt take my weight. She came in telling me it was allergies without even asking about symptoms. I had a fever, chills, sore throat, plus all my coworkers had recently been diagnosed with the flu. When I tried to tell her about pain in my sinus area, she cut me off to rudely correct my incorrect term and said nasal cavity not sinus. When I told her about my previous diagnosis of sinus infection by her colleague and how I thought it hadnt resolved, she said Sinus infections are rare you didnt have that without knowing my history or even examining me. This provider proceeded to tell me that the last provider I saw (that also works at nextcare) prescribed me something out of protocol and alluded to the providers being lazy. She seemed really unprofessional to be saying that about her coworker. All together this was like a 5 minute interaction with her rushing me out. Really terrible experience.

Almost no wait time. Dr and staff were nice. The most painless visit I’ve ever had to an Urgent Care facility. I’m very impressed, & will definitely use them again in the future.

Quiet, clean and very efficient. I should have read “discharge” note before leaving Because 24 hours later I realized there’s a contradictory piece of advice for the dressing on my finger laceration.

Had a sick 1 year old who was super fussy . The front desk was amazing , chris was amazing he gave us updates through out the visit and the Dr. was super patient, kind and caring !

The staff is so great & fast. I come here because they are so great & fast I dont want to go anywhere else. Thank u so much.

Front desk guy was very professional and good and nurse that help me was very helpful and she took care of me. Also Dr. was very helpful and took care of me rest the stuff was unprofessional.

The visit was ok. I have so many symptoms however did not have fever. The Dr. said Im suffering from allergies. Which I have never had allergies that made me feel like this. I know my body and what illnesses I have had. This feels like when I had bronchitis and or covid 19. Covid 19 test was negative. So I got prescription for prednisone and albuterol. The very next day I woke up with 102.7 fever. Yeah I may be suffering from allergies but allergies is not gonna Give me 102.7 fever. It never has. Used to be a great place to go to when you need help. Allergies. Lol. Will never be going back there. Will spread the word too. Date of visit 04/04/2024

After struggling all day with sinus problems, was suprised to be able to schedule an appointment the next morning. Walked into the reception area 12 minutes before my appointment. Waiting area seemed full of walk ins, but was seen about 10 min after my scheduled appointment. Triage was fast and sat in the private room about 15 min before being seen. PAC Allen was very professional and courteous. He verified I had a sinus infection and gave me different options for treatment. Was on my way out the door within one our of walking it. No complaints!

Customer service was able to fit me into a clinic. That had a provider for my ear pain. And I am very grateful to them. Because, after all, is the day after Thanksgiving. I appreciate you. Happy holidays. I returned for a dog bite wound and the provider at Menaul location was nice and very thorough. He took care of me very well. The provider is Excellent

They charged me near $140 for refilling a medication i need in order to sleep!! all because their receptionist didnt put in my insurance after taking my insurance card!! ridiculous!!!

Very fast and theyre on point fr was in and out withing a hour and my princess did not wild the energy was calm and not to many people

This branch of Nextcare is amazing!The staff is friendly and accomodating and professional. and The PA Andrew Allen is very thorough and knowledgeable and caring. He listens and diagnosed my walking pneumonia! Thank you all so much

Staff are super friendly. Was very fast for my child to get seen, definitely recommend.

Allows visibly sick people to sit in the waiting room unmasked thus endangering anyone who seeks care here. This is not safe or ethical. Staff did not seem to understand why this is an issue.

Not a true urgent care!!!! Don’t let the giant red letters on the side of the building fool you. “Walk-in Medical Care” is a joke. Priorities appointments over walk ins and frequently turns away patients. Long waits for walk ins. Front desk staff was rude and belittling. Did not inform that their clinic was appointment based or give an estimated wait until after I had sat for an hour.

Marissa at the front desk was very helpful. Andrew Allen, PA was very professional and informative as to my condition.

Great care from physician. Horrible treatment by staff. There are so many other choices. I wont go back.

I return to your Clinic for a reason. Im always treated with respect and Im fully listened to. It really shows how important quality care is to your staff. Thank you to everyone whos been there for all my bumps, cuts and other injuries Ive managed to acquire.

Went to do a TB test for work, and was told to come back Saturday or Sunday. I came back on sunday, and they tell me its too late. That wouldve been good to know prior, so i wasted $30 because they cant communicate. Also no one picks up the phone, wouldve saved me a trip from coming down here. Only up side is this place sucks so bad that its never busy

My experience was a good one. The staff and doctors were professionals with a touch of caring.

They were pretty fast for an urgent care. It took about 45 minutes.

This the BEST URGENT CARE IVE BEEN TO..BY FAR! ..THE STAFF IS VERY PROFESSIONAL AS WELL AS VERY NICE! THE PLACE IS IMMACULATE..AND FOR HOSPITOLS, DRS OFFICES, ANYPLACE THAT GIVES MEDICAL SERVICES..THEY SHOULD BE SPOTLESS AND GERM FREE..SADLY HERE IN ALBUQUERQUE THERE ARE MANY HOSPITOLS. ETC THAT ARE FILTHY. GREAT URENT CARE THE NEXT CARE ON MENAUL! THANK YOU STAFF WHO WERE WORKING ON JUNE 16 2024..YOU WERE GREAT!

Yesterday I went to urgent care everyone talks very politely my first visit was good and doctor also very good.

Was in and out in 30 minutes! Very nice and energetic staff! Would definitely recommend.

Was the best experience Ive ever had with medical care. EVERYONE I encounter was friendly and professional. GREAT JOB!!!!!

Awesome and quick as always. This is a great clinic and urgent care.

Awful. Poor care. The Physicians Assistant (Not Doctor) told me he didnt know what was wrong with my throat and asked me if I wanted an antibiotic or not. Really?? Im not the professional. Then he told me I could take a covid test AT HOME. Thats why I paid $75, so HE could diagnose me. Then, 2 months later I get a bill for the throat swab he did. It was billed to a TEXAS Quest Diagnostics, so its out of my network. Im working on contesting this bill, as I was never informed they would be sending it out of state, or that it would be an additional charge. The No Surprises Act of 2022 should cover this. I will never go there again. 0 stars if possible. Truly surprised with the 4 stars.

Everyone was chill and nice, the doctor was extremely friendly and respectful, and was very thorough with his questions and examination:)

I had a very good experience! The medical staff was a huge help and Eric was the best, thank you.

I came in on the weekend with low immune system per blood work at 5:15pm. We have great insurance, and medical savings, the woman, heavy accent, was so rude and negative. She basically tried to humiliate me saying I dont have insurance loudly, even though we do, they just dont take Presbyterian. Then when I said we have medical savings, she said they probably dont take that. When I told her my dr said not to go in regular ER due to my weaker immune system, she said you will pay $190 and he may send you there anyway. She said after you get back there the price rises. I asked her why it was $70 some dollars last time I had my throat swabbed... she said that is because there is a Provider back there today.I explained that I have been under care of cancer center and cant go to the crowded ER with my current blood work, she was even ruder.What kind of establishment are they running here? Where are they hiring from? So prices vary like market place fish depending on a Provider being there.The one on the West side was nothing like this but perhaps ownership has changed?We thought this would be a place to be exposed to less germs. Instead, I encountered a cruel and negative receptionist. NEVER AGAIN

They are always friendly, fast and efficient. This is my new go-to. Its easier than going to my primary care. Thats for sure.

I visited because of a deep cough that hadn’t lessened at all in over a week. Linda, a nurse practitioner, examined me and explained the causes of my symptoms. She was very thorough and did not hurry me. I left with three prescriptions. Yes I waited 50 minutes but I appreciated her time and am aware that she took time with every patient. Besides I would have waited 2 weeks to see my own doc.

It all depends on the provider. Most of the time I get really really good service here and theyre friendly and communicative. The last few times not so much. I got a female provider who seemed to be in a rush from the moment she walked in. I felt unheard and the advice she gave didnt line up with advice Id had in the past nor did I get the medication I needed to calm down my cough so I could sleep. It was frustrating and Ill no longer go on Fridays. I have had great experiences with other providers there so Im rating 3 stars.

Had to wait over an hour just to be checked in and told that the wait was over 2 hours even though they had just 1 other person in the waiting room. They dont answer the phone and will keep you on hold for up to an hour before just hanging up on you. Doctor dont send prescriptions on time and they will make you sit in an exam room just for a physician to come in check your breathing, look you up and down and throw a random prescription at you.

The workers of NEC are were very kind and paid attention to my paperwork that was not completed did detective work to finish the black spots on it! The doctor gave me an examination as if it was my yearly check up! I was very satisfied with the procedure of this urgent care facility! They truly put CARE IN NEC ARE!! Im happy to refere this company to anyone in Albuquerque! Thanks for your full service and care!!

Everyone was very friendly personable, professional, and I was seen in a timely manner. The staff were just fantastic, from the receptionist/medical assistant to the Dr..... himself. For me nothing bad to say

I have absolutely no idea what has happened to costumer service, but it certainly had changed and I DO NOT mean that in a good way.Also, the knowledge and ability to diagnose correctly doesnt exist anymore. I had to go to a different urgent to get a proper diagnoses; I was correctly diagnosed with a serious if not a severe allergic reaction. I was treated and given medicine right away and the doctor/PA and nurses and staff were firm, very polite, and helpful in treating me. I would definitely recommend PRESNOW 24/7 Urgent Care on Paseo Del Norte And San Pedro.

I scheduled 3 different visits to get an in person appointment 12+ hours before the scheduled appointment time. All appointments were changed to be remote, with the final changing 5 minutes prior to the appointment while in the parking lot (prior appointments had been cancelled upon Nextcare changing them to remote). Upon discharge, I was notified there was no copay despite me informing front office staff I had a 30$ copay. Within 4 days, and without notification, I was informed I had a 50$ debt which had been sent to collections without any prior attempted contact on behalf of Nextcare.

Was happy to get an appointment late in the day on the Sunday of a holiday weekend, though there was a considerable wait time. Staff was courteous and professional.

Able to make same day appt. And recvd. text ahead to enter info for 1st time there--very efficient.

I was able to check and do my paperwork from home, then just tell the nice receptionist at the front my name when I got here. I was able to be seen fairly quickly, especially for already being backed up on a Monday. They were all very nice and helpful.

Everyone was curtious and helpful didnt have to wait to long to be seen I would recommend you to anyone everything was above and beyond thank you for all your help

The front desk lady was respectful, the MA was kind and considerate the doctors definitely went above and beyond and got me taken care of with 20 minutes. I will definitely be back for any of my urgent care needs and will refer.

I had an appointment to which I showed up right on time waited a half an hour to get back into a room where I had to wait another hour?! Not exaggerating! Total time there two hours got nothing to take for What I went in there for ! got handed some papers and shown the door. I will never EVER go there again.!! Complete waste of time

No waiting! Everyone was very professional and efficient. My 2nd time using this urgent care. HIGHLY RECOMMEND.

Avoid this clinic at all cost! They are rude and unprofessional to say the least. I was there Friday, my appointment was at 7:15 I was put into a room and left for over an hour and never once checked on. Once I did see someone I was given a prescription by a PA who didn’t even have the DEA credentials to write that prescription. I sat on hold for almost an hour trying to reach someone, Mel (customer service agent) was nice and did all she could to help me. However when I tried to call this morning to get transferred to the clinic I was HUNG UP on by some guy who obviously doesn’t have the ability to even tie his own shoes let along be in a profession of caring and treating people! Medical malpractice at its finest! I was treated as though I was a drug seeking junkie by the PA Andrew Allen! AVOID THIS CLINIC AT ALL COST!!

I can’t speak for the walk-in situation because we snagged an appointment online. It was a beautiful, flawless experience. All paperwork, insurance cards, and signatures were done through a link that was text messaged to me the day before our appointment. We were able to check in earlier than they open, as soon as we arrived and parked. When I walked in, there were two people ahead of me but I believe because we checked in and we’re already registered we were seen first. The entire appointment took less than 30 minutes and my son had the prescription that he needed to get better. As a mom of three kids, I have visited my fair share of facilities. This location was clean, beautifully decorated for Christmas, had a Disney movie playing to entertain my son for the minuscule wait that we had, and the staff were fantastic! I noticed when we were leaving the people who had originally walked in without appointments were already out of the waiting room which leads me to believe they have a very low wait time for walk-ins.I am truly so thankful for this experience. It’s stressful enough having one kid sick but I had three during this time. And I myself was also sick and very frazzled and exhausted. This NextCare location on Menaul is my go to from now on.

Quick and clean but I wish the Dr. Would have been more personable.

All staff were very helpful and kind.  I would absolutely go back again if the need arises.

Everyone was nice and great until I met with the provider Alice sisneros who was rude and dismissive made me very uncomfortable. I also waited an hour for the provider to meet with me for 5 minutes.

Easy to schedule and filled out everything online beforehand. Fairly quick in and out and everyone was so pleasant! Felt comfortable and confident in the practitioner. Very clean and efficient clinic. My go-to for Urgent Care

My primary doctor could not see me until October…today is June 21st! The staff at NextCare had me in with Dr. Allen within 10 minutes. I’ve never been seen by other Dr. at that pace. I will certainly recommend NextCare to others and they will be my go to for non life threatening issues.Thanks for your speedy professionalism!!!

Kind and compassionate care. I felt seen and heard and am so grateful for the help I received!.

Fast service. Providers were very knowledgeable and attentive. Would definitely visit again.

Pretty decent actually. The wait once in a room was extremely long, but it did seem like just one dude. Once seen though he was great and helped with what I needed. If you call ahead and book an appointment you can do all the paper work before hand via phone. They are all pretty nice and it wasnt super busy or anything. Would recommed, just prepare for it all to take a couple hours like most urgent cares. :)

Unfortunate circumstances.. Means the TOP care is needed. And thats what you get TOP Care At Next Care

Clinic is good; clean, staff is nice enough. You can never reach them on the phone though (even when they tell you to call them for results), and their app is kinda terrible. Docs were very nice even though the problem wasnt quite fixed. Ill probably try them once more in the future.

Joke. A few years ago it was great. Now after 3 or 4 terrible experiences, I am done. Never again. I wont even waste my time explaining. Just believe me...do not go to Next Care. Its a glorified joke of an urgent CARE facility. There is no care to be had there. 2 different locations that I have experienced multiple times have went straight down hill.

** Very Poor Experience ** After calling the NextCare Call Center in Mesa, AZ -- I was advised that I could receive a chest x-ray at this location in Albuquerque. I came in mid-afternoon on 9/17/22 and had that vibe that I was interrupting their day. The technician took my vitals, but never told me what they were!! I spoke with Linda Baker, FNP - who advised me that I could not have a chest x-ray with out a Doctors orders. She and another staff member then told me that it was late in the day and they all wanted to go home. I understand that, but is that really what you say to patients? Now in February of 2023 I am getting a bill from this business for $10 for this experience. It really seems bizarre to me. Never received service, never even got my vital signs but am being sent a bill for $10. I cannot recommend this Urgent Care based on this experience.

Very good service. Quick and easy booking. No hassle. Thank you.

Extensive waiting periods but I believe thats not abnormal across the entire industry right now. The care was very good. I felt heard, I felt they took all the steps they possibly could to help me figure out what my symptoms meant and the underlying problem. The receptionist that helped me was super great, getting me in at a time that worked for me in the same day.

This is by far the best in and out urgent care we have been to. Staff were helpful as it was our 1st visit to a nextcare location. nurse practitioner was quick and very informative. Thank you for being there for us moms out there who go in panic mood.

Went there for my grandsons ear infection and we were in and out in under 20 minutes. The staff was very attentive and everything was smooth and fast. Thank you

This place is amazing and I think Ive found a treasure. You can make appointments, or just walk in. They tell you how many are in front of you so you can wait I the car and relax. The doctor was fabulous and actually listened to me! Wow!!!!

NextCare did a great job assisting my daughter when she needed to see a Dr. ASAP!It was easy to sign up as a new patient. I never been to NextCare Urgent Care, but it will be my go to, if needed in the future!Next time I will sign in online so my actual wait-time will be little to none.Front desk Staff and everyone else were personable and friendly.Thanks, hopefully my daughter or myself dont need to come back, but if we do I know where to go for good, fast Urgent Care!

They were able to see my wife very quickly when she was having problems with her back. The wait wasnt that long, which was surprising and the staff were helpful. The building was clean and so was the parking lot, with very little litter. I have this place down as our go to urgent care since it is close and we had a positive experience.

Treatment was fine. I made an appointment and it wasnt busy. However, I was prescribed the most expensive antibiotic Ive ever run across. Who ever heard of a tier 4 generic antibiotic? But I was so miserable I had no choice but to pay the exorbitant amount.

I was seen here today for strep throat. I was a walk-in at 8:00 in the morning. I had seen a doctor had a prescription and on my way out the door by 8:30. Fantastic! Plus the facility was clean which is just amazing.

The best urgent care in Albuquerque! I would not go anywhere else! The staff and medical staff are very helpful and friendly! They treated me like a human being not just a patient needing medical attention!

The nurses and doctors were very nice and helpful! Often asked questions multiple times in case people are confused or lost, very helpful! The wait was a little long , but we got perfect help have no complaints!

My wife got a shoulder injury from skiing. Being from out of town we found an urgent care with a good google rating. BE WARNED, our experience did not live up to the rating. The visit to this urgent care started off fine. We came back at our appointment time and we were promptly taken back. That’s where the customer service took a nose dive. My wife sat in the room for over an hour before being seen. Once seen things progressed fine, and they took an X-ray. The doctor told my wife she often reads the X-rays wrong so it’s best to have a radiologist review it and we would receive a call in 2 hours by radiologist to confirm results. It’s now been over 24 hours. We are the only ones who call the clinic. They have ZERO customer service to even reach back out, even though we’ve been told numerous times 2 more hours. The latest call my wife made to them… they can’t find her X-rays. At this point, even if they do find the X-ray, how am I to believe they found her X-rays?? They haven’t been truthful at any other point in this process. Stay away!

Linda Baker, NP, did great job. She is very kind, caring and efficient in her work. The facility is bright and clean. The support staff were pleasant and kind. Overall, a good place to go for unexpected injuries.

Kind of a long wait, and they don’t bill out so you have to pay then and there, but the staff and doctors were knowledgeable, kind, and fast once you get seen. Overall a good experience and I would come back.

Office team was very professional and friendlyDr.P seemed rushedOver all good.

The doctor I had was very sweet n helped a lot.

The doctor was quick and professional. The young man at the front desk was rude and unhelpful. He wasted my time when I was in pain.

Went into this facility for some issues. I got medication and all was well. They told me they would call me when my test results came in.The day before yesterday they called me, i accidentally missed the call and called back. Was put on hold for an hour and a half and never got a call. Tried again today and was put on hold. These are important test results that i need. They never pick up the phone, even when they’re not even busy.

Was a short wait even without an appointment. No nonsense check-in and check up: hard to find these days especially in Albuquerque

I called to about my test results and the lady proceeded to hang up on me, seems like no one has common decency anymore.

Friendly staff. Very clean. Not a crazy long wait. I was there for my son that was sick. He just turned 18 so he went in the examining Tim alone and was very happy with the practitioner he saw. Positive experience all around. Ive been to a handful of urgent care facilities in Albuquerque. No comparison. This is now it go to.

Nurse named Brenda told me the wrong results, I was given a copy & thought she may have given me the wrong results so I called all day and despite being told someone would get back to me, no one ever did. I showed up the same day before closing and the nurse said I had to make an appointment again for the next day to get the results explained again?? I came by today and the man at the front was very kind and helpful and confirmed that she told me the wrong results. DO NOT GET BLOOD WORK OR ANY TESTS DONE HERE, nurses are incompetent. She had no right to be speaking to patients unless she was certain of the results.

Very nice people and quick customer service. Only negative is that the doctor accidentally didn’t prescribe me the correct dosage for my daily medication. Not a biggy for me because I can just take multiple pills to get to the right dosage until I can get a new primary health care physician.

Great place; friendly staff. I used their easy online portal to schedule an appointment and fill out all info. In and out in an hour. The PA was friendly and took care of my issue and got me on my way.

Place is very clean. I was really sick and was waring a head scarf. The reason why I went back was because I was treated so nice. But the secretary, wasnt very kind to me. Maybe because I had a head covering?

Went to this place after going to another one of their facilities asked to see my partners ID after being told they dont have an ultrasound to see if theres a blood clot they didnt give back my partners ID and we went to an ER. We had to drive back here to get the ID so she could get help at the ER. This company is a joke. They dont care about health care all they care about is taking your money. Dont waste your time.

I love coming here the online website allows you to make an appointment even late at night for the next day and the paperwork is easy to submit online. They honor the appointment time they don’t make you wait they’re always fast and friendly and the prescriptions get called in electronically ASAP to your pharmacy on file yes I’d definitely recommend this Urgent Care and give it 10 stars if I could but it only goes up to 5…..!

Escorted to provider right at the scheduled time. Very friendly, and provider extremely proficient and caring. A good experience considering I was not well.

This is now my second bad experience here.I have a son that is in a wheelchair and a 1 year old coming in for an apt and we were immediately stopped Im the entry way being yelled at from across the building that only 1 parent is allowed and one needs to not come in. We explained that one of our sons cant walk (I was carrying him). We then explained how they both have an appointment and one parent can not carry both a 7 year old that cant walk and a baby!The nurse didnt walk up to us or try to explain anything just continued to yell across the lobby at us. I have NEVER been treated so disrespectful and infront of other patients in the lob y. I would like for someone to reach out about this incident.

Great service at the location on Menaul, they got me in quick and took care of all of my needs. Unfortunately they sent my prescription to the wrong pharmacy and when I called the 1 800 number it literally took 35 minutes to speak to someone to see what happened to my prescription. Would have received 5 stars but this was a bit too long to speak to someone for questions.

The clinic and staff were excellent.The physical plant was very clean and the staff was knowledgeable, friendly, professional, and expeditious. My visit because of a sinus infection lasted 20 minutes from the moment I walked in the door.The only problem was the online app. After filling out 15 minutes worth of personal info, the app asked for a picture of my drivers license. My laptop doesnt have a camera. But, I called the clinic and they honored my appointment time. They were very friendly.

(Update below) AVOID. Extremely unpleasant receptionist would not make eye contact with myself or my husband, would not even give me her name. 2023-08-10 AM. Im guessing shes homophobic because we did nothing to bother her. Husband was silent until we decided to cancel the visit. I came there for care and all I got was attitude, eye rolling, and indifference. She made us feel like a burdon to her and not at all welcome or wanted at all. When I tried to talk to a manager the manger just told us to get out. UN BELIEVABLE. This should be illegal. 4.4 stars yeah right. Ill never believe a Google rating again. She nearly ruined our vacation.Update: after sending a detailed explanation of what how we were treated to the corporate liaison who replied on this review, silence. THEY DONT CARE. What an irredeemably wretched organization!

I was seen promptly and the customer service was great, friendly staff!

Best Urgent Care I have ever been to. I’ve taken family members there twice this winter. I was able to make same day appointments online. Their facility is very clean, seating is appropriately distanced, and staff is friendly and efficient. We were taken back for our appointments quickly and didn’t have to wait long to be seen by a provider. The PA who provided our care was exceptional. He was personable, thorough and extremely knowledgeable. Working in healthcare myself, I recognize and appreciate the time and effort it takes to provide high quality care. Definitely recommend.

Extremely slow service. I had an appointment for 9:30, got there early around 9 to see if I could get in sooner. That was definitely not the case. I didnt get taken back from the lobby until 10:15 so by that time I had been there for an hour plus. The nurse was very rude while taking my vitals, literally told me the reason I came in was ridiculous. Finally got taken to the room to get seem by a doctor and waited for another 40 minutes. The doctor was great, and so was the front staff. However, this office definitely could use more staff to make it a little quicker.

My daughter wasnt feeling too good and we showed up at 7:30pm. Im very thankful and greatful the staff was able to see her even though they were not taking anymore patients. They were so kind and helpful. Thank you so much NextCare Staff.

Recently moved to NM. It was amazing, clean the front desk friendly caring effectively checked my on line information (easy to complete.) The NP was very knowledgeable to my condition for health issues. A Big Kudos to the staff and environmen.

I went for my scheduled appointment at 8:15 on a Saturday. No one was there when I arrived and a sign said they were closed for the day. After going back home, I called the 800 number and finally got a hold of someone. He figured out that everyone was just late so I went back. It was quick and the practitioner was very friendly and helpful. From what I gathered, they were going to close but then changed it back to open. So be sure to be diligent in calling for help! Otherwise it was a decent experience for.urgent care

My second time here. Today they were pretty busy, so they took my name and asked me to come back in about an hour. That let me use my time better. I felt respected and treated very well, just as I had the first time.

Good people very nice and very helpful my fist visit there was amazing thank you guys so much 🙏🙏🙏

Great service from the entire staff and the PA. Very good experience and fast

Brought my kids there for physicals so they could play sports because NextCare is listed by APS. Apart from the systemic problems and the elitism involved in making kids pay to pass an exam before being allowed to participate in physical activity, this office assumes you know everything about the process, which I did not. The doc entered, looked at the forms, said “these are not done,” and rushed out as if had interrupted her administration of CPR to someone (no one else was in the waiting room), leaving me to figure out which ones weren’t done. Much more effective would be to say kindly “I know these can be confusing but this paper here is the only one I need to fill out. The rest are filled out by you and I actually need them filled out before I can proceed. So I’m going to step into a different room but I’ll be back in no more than a few minutes.” It may take a few more seconds to say all of those words, but I would have felt much more cared for, and with a name like nextCARE, you’d think they’d live up to that reputation. Instead, I left feeling neglected and as if they were just hocking snake oil.Finally, we are not mask fanatics. The day they lifted the mandate in NM, we quit masks. As it happened, though, my daughter had a COVID exposure two nights prior and wanted to be respectful and not get the doc sick, who would be in a small room with her, so she decided to wear a mask for this appointment. As we were about to leave the doc lectured my daughter about wearing a mask! “Are you scared about things you’ve read on the internet? (No pause so not really a question) because you shouldn’t live your life in fear of getting COVID.” Of course, what I heard her also saying was “preventative care me damned, sweetie! If you get COVID or you give it to others, we get to make more money, so throw that mask away, girl!”Ugh! Urgent care is such a scam! And NextCare seems to be the scammiest!

They advertise walk-in but when we tried they told us they were by appointment only. After we got an appointment set up and returned, there was still an hour wait. Finally my girlfriend got a diagnosis of strep throat and they sent her RX to Walgreens. Once to Walgreens, they had already closed. No huge deal, we went back and asked for a different pharmacy. The front desk staff showed extreme annoyance that we were back and refused to assist us with the address of the 24hr pharmacy. Not being from ALB simply saying the road isnt much of a help. After finding the pharmacy we waited the 30 min they told us to wait and the RX had still not arrived. We then waited another 45 min and it still hadnt arrived. We had to drive back to the urgent care and get a paper Rx to bring back to the pharmacy. All while receiving bad attitude from the staff.

This is really the worst urgent care I have been to in Albuquerque. They told us that me and my husband can’t both sit inside and fill out paperwork outside if we are together even though they allow other people with companion. On top of that, I already have an appointment and they still took forever to check me in though I have check online. They were also having a hard time letting an elderly woman pay her fees because they said their system is kinda glitching but she has to figure out a different way of payment. They also does not offer X-Ray at the location on Saturday’s so if you think you will need an x-ray then don’t book an appointment with this location. It really was a waste of my time since they don’t put this disclaimer on their site when you check in. They knew I was having pulmonary and throat issues but they didn’t tel me or let me know that they might not be able to help me anyway. They just charged me whatever they wanted and just wasted my time.

Absolutely was hands down the fastest urgent care center Ive ever been to! Staff was friendly and the Physician that saw my daughter made her feel comfortable. He is very good with kids and I would definitely return again with my daughter. Thanks NextCare for the fast and enjoyable experience.

Easy to set appointment. Friendly, caring and competent staff. Very professional care providers. They took very good care of me quickly and thoroughly. Thank you NextCare Urgent Care on Menaul.

As a walk-in, I was still seen in a timely manner. Staff is really friendly. Would definitely come back to this location.

They took my vitals. My oxygen level was too low, 88. Their xray machine was not working, so they sent me to Lovelace Womens Hospital. I made a copay of $30 to Next Care Urgent care.

We took my 3 year old son for an ear infection, the provider was fine, however the prescription was written in error and the pharmacy couldnt fill it. They had closed by the time we realized there was a problem. There is no way to contact the provider through this companys terrible bureaucratic nightmare of a phone bank. After being on the phone with these people all morning the day AFTER the visit, we never got it resolved. We were promised a call back within an hour, and that didnt happen. Absolutely unacceptable, my kid has been running 104 fevers for days. Fortunately, I was able to call in a favor to a friend and got the antibiotics we needed, with no help from this company. Go elsewhere, save yourself the hassle.In response to the Clinic Managers response, we did contact the company about this, there can be no resolution. I had to go through other avenues to get my son the medication he needed. Hes treated, no thanks to this company and Id prefer to not deal with this place again.

Booked an appointment at 10am for a simple Covid test. Arrived at 955am and waited until 1035am before being called back. I was then tested but told that I still need to see the provider as per policy. I didn’t ask to see the provider and didn’t need to see them. The provider was very nice and understood that it was silly to make you see them. Nextcare needs to reconsider this new policy change because you are causing longer wait times for people who actually want to see the doctor.

I like that you can either walk in or schedule an appt ahead of time. The front staff that checked me in were very nice and professional. I was able to fill out paperwork from home. I had 6 people ahead of me, but was called back within 15 mins. My nurse that took my vitals was very very sweet! My doctor was very nice and helpful. I was out of there from walking in to checking out in about 30 mins. Highly recommended!!

Staff at check in very very rude. Not welcoming at all. When you ask questions they don’t even look at you when responding and continue typing on their computer and treat you like you’re insignificant! Good thing the doc made it up for it. But not enough for her to make a difference in the overall quality of the visit.

Super easy, didnt even have to go inside to check in. Did it from our car. They text us when they were ready. We went in, took us back did vitals, then to a room, Didnt wait long before Dr came in. Efficient, fast, friendly and on our way.

Fast, efficient, clean, professional. Got seen as a walk in for an infected cat bite; very hard to get appointments anywhere including my primary care doctor, and telemedicine doesnt handle cat bites. Glad to know about this place for similar emergent situations.

Im so glad they were open; everywhere else closed early. The PA who treated my child wasnt very thorough with instructions, so Ill have to follow up. The front office and nurse were super nice, which made up for the slightly degrading interactions with the PA.

Very professional. No wait. Easy appointment.

You might be better off just going to the emergency room or anywhere else I’ve been waiting for almost two hours and when I got here there was no patient in sight I ask about the wait was told 30-45 mins and I waited longer then that just in the wait area only to go sit in the back room for another hour while the women are just horse playing giggling gossiping about patients when I finally decided enough waiting and walked out they then decided to say I was just about to be seen?! Get it together this was my 2nd time going today because the prev wait was also to long as to what they advised so I left and came back earlier then the scheduled appointment only to still have to wait till 6 pm anyways. I expressed time being limited for me and I could hear other people coming in and the people after me leaving but the part of just laughing was more irritating considering how slow they all moving as if they’re walking in their home slippers one star is to much for this experience

Nice people. Quick to be seen . Excellent service all around

I may have sprained my right knee. I was seen promptly. They listened to my concerns and responded to all of them. The recommended knee brace was uncomfortable so I was given an Ace bandage instead. Thank you.

The staff was very nice, the clinic was clean and not crowded. We checked in ahead of time online and were in and out in about 20 minutes. I am very grateful for the services provided. During these scary and worrisome times it’s nice to have such a safe and efficient place to get a COVID test done.

I made my appointment online which was very easy to use. The lady at the front desk was very polite and lovely to make small talk with. The nurse was respectful and patient with me. The doctor was friendly and very quick. I was in and out in half an hour. Be warned that they are expensive to see but if you need care NOW they are the ones to go to! I recommend making an appointment online so you are not waiting long.

Was able to get seen, same day, with a wait less than 10 minutes. I had meds for my bronchitis and sinusitis within the next hour.

One of the reasons for going to see a doctor was to get a doctors note for 01/30 per request from employer. They refused to and said they can only state when im allow to go back to work. Hope my job accepts even knowing I was too sick to go to hospital on the 30th and that whole week.Overall process was great and maybe next time I will consider video chat if Im ever sick again.

Brought my 3 year old son in for an ear infection. Provider was good, everything was fine until we got to the 24 hour pharmacy and there was a problem with the Rx. Tried to contact the provider but they were completely unreachable though I left many messages with some massive corporate phone bank. Finally had to seek treatment elsewhere. And they still havent even called us back.

This was my g first time here. And I was stunned. Im used to places that are direct to the point of rude. This place was everything but that. Every person who I interacted with was polite, friendly, and pleasant. I was in and out quickly. Im definitely going to make this place my go-to fort Urgent Care needs.

I took my daughter to NextCare after she fell while skating and hurt her arm. We had a great experience. The office staff was efficient and courteous and Daniel, the provider was wonderful, taking time to answer questions and calling me with X-ray results after confirming her diagnosis with the radiologist. I highly recommend NextCare and would definitely seek care at this location again if needed.

The were very personable, and did an excellent job! I definitely recommend this clinic! I had pain in my ankle, they took an xray, and found out I had a broken fragment connected to my TFL. They gave me an ankle brace, and sent me home.

Both my son and I were moving from CO to AZ, with an obvious stop in Albuquerque NM. Unfortunately we both ended up getting super sick along the way. We searched on the internet for an Urgent Care and NextCare popped up. We walked in and was immediately greeted and cared for from Dr. Allen, PA He was thorough and understanding of our unique circumstances. He was able to help us both at the same time, did some tests, prescribed medication, the MA looked up the closest Walgreens, we picked up our meds within thirty minutes, and we were back on the road traveling to Sedona AZ. Thank you NextCare Urgent Care Albuquerque NM!

Terrible clinic, rude front desk workers with no customer service skills! These desk jockies sit their all day looking like they HATE their jobs and so they take it out on the clients who are there seeking medical care. Not only do they violate HIPPA laws by putting your personal business out in the waiting room in front of everybody and their mommas, they talk about the patients in Spanish like half of New Mexico doesnt speak spanish. They also suck at calling back with test results. This place is called “Next Care” it should be called “Dont Care” . DONT go here to be treated, your just wasting your time .

I love this place! They’re always quick while still being thorough, plus the checkin system is awesome. They listen to you and walk you through their diagnostic process. I appreciate that they don’t tell me my weight as I’m recovering from disordered eating. Thanks for taking care of me every time! I’ll always come back.

I went in expecting the two hour wait that they said it would take since they were down to one physician. It took a lot less than that and the ladies were all super understanding of my impaired mobility due to a severe back spasm. I live nearby and hate going to the doctor. But this was relatively painless. I will certainly return now that I know it’s super easy.

I was a walk in. They took care of me right away, let me know what was going to happen next. 🙂

-5 Worst experience of my life with the nurse in charge. Denied care and wouldnt treat my strep throat. Walked out crying because I wasnt provided medication or any understanding, instead advised to go to an ER. Sat in an ER prior to coming to the urgent care and waited over 6 hours and decided to just go to urgent care and get treated and was denied services because I also had some pancreatic problems.. I was aware that they would not be able to provide an x-ray but at 9:00 at night. I just wanted to ease some of my symptoms. After telling me to my face that my thyroid was a little bit enlarged, I was denied all care and left in tears nearly wasting over 8 hours trying to get medication for my sore throat. I pray that nobody gets the negligence I had.

Dint have to wait more than five minutes and whatever I asked for they were more than happy to help. Parking is great and it’s very clean inside. Receptionist were very welcoming and polite I have a great experience and will be going back and referring others. The reason I went was to get tested for Covid and they do test there it is a nasal test so be ready

I was able to sign in before I got to the clinic. The wait time was very reasonable. The staff from walking in to leaving were kind and caring. The Dr. listened to me and prescribed what I knew I could tolerate. I wouldnt hesitate to recommend this Urgent Care to others.

Visited the location on menaul tonight with my daughter, she had gotten dirt and debris in her eyes playing at a park earlier today. We went right in, there was very little wait time and she was seen by the doctor within about 20 minutes from the time we walked in the door. The front desk staff were very kind, organized and very polite, although the doctor seemed to be in a hurry and didnt really spend hardly any time with us at all, but this was the only negative about our experience. Overall it was quick, easy and a safe place to receive urgent care and I would definitely use them again if needs be.

These guys are absolute clowns. Misdiagnosed me with a sinus infection and didn’t even address the concerns that brought me in, which resulted in an ER visit two days later. I’d recommend heading directly to the ER or another urgent care in town.

I needed a pre employment physical, was able to make an appointment online, understanding that urgent patients would need to be seen first. I was seen earlier than my appointment time on a holiday eve and quickly, given the number of patients who were there to be seen. The provider and support staff were friendly, caring, efficient and thorough.

I scheduled an appointment a day before for 1030AM which was only the fifth available appointment.I checked in at 1020AM and the receptionist said they were already running late.It is now 11:33AM and I still havent been called back to be seen.The receptionist said that the doctors order alot of tests as a reason for delay.I feel if that is true no walk in visits should be taken and larger gaps between appointments should be established.If you arent willing to wait for possibly over an hour do not come here.

Updated... Used to love this location but its really gone down hill... you can plan on a couple hours of a wait.... Even after getting in a room with not many patients.... No communication so you have no idea how long youll be spending your day here. No sense of urgency for an urgent care. Might as well go to an emergency room. But the staff was great with my kiddo.

Great facility. The first impression, it is very clean and seems new! I had seen it the day before I had to go there while stopping at the next door Walmart (also nice). That night I took a fall and needed to get my foot checked out the next morning. Everyone was very friendly, not a long waiting time and Dr. Celeste took a good look at my foot. I am pleased with my experience. I also received a follow up email about my condition the next day. Which is nice. Would definitely recommend it.

Was seen quickly, after explaining my situation they helped me in every way.

Fast service. I was in and out in 30 min, both times I have gone in. Everyone there was super friendly and helpful. Nice and clean facility. Everyone was so nice and I felt like they cared and wanted to help me. They were all very knowledgeable as well, the dr took the time and answered all my questions and explained them to me. I would HIGLY recommend.

Everyone was very kind, knowledgeable, and efficient. Very clean.

Waited two hours after my appointment time to be seen.The doctor didn’t read my chart and was incredibly condescending.

My son needed to be seen after hours. I had previously been to this particular NextCare and had a great experience. I called their number to make an apt and the lady who answered the phone said - only 1 person waiting in the lobby so no need just go in. I arrived to the location and found a hand written note on the door saying they are only seeing apts, no walk-ins. I went in and proceeded to explain to the receptionist that whomever answers their phones said to just come in. Receptionist explained they weren’t seeing walk-ins only apts. I said then let’s make an apt. She tells me there are no apts left for the day. Not only did their phone answering service lie to me their website lies too. The website states that only one person waiting and that they had apts. The location closed at 8pm which was 3hrs from when I arrived. I was extremely frustrated with all of this as I had a very sick little boy that needed to be seen. I will not be returning and will not be recommending them to family or friends.

Highly disappointed! Felt belittled and embarrassed and also made me feel uncomfortable. They also had really rude staff. Mr Andrew Allen, pa-c was super judgmental every time I would try and explain my symptoms he would put his hand up and shhh me. Do not recommend this place :(

The staff were very amazing they helped me get my son out of my car because I have a broken leg and I couldnt carry him myself they were very patient with him and very caring and just good with him in general so I appreciate that a lot

I was so grateful for how quickly I was served with my two young babies. Everyone was patient and kind, making the urgent care trip for three a little more bearable. I’m grateful. Thank you.

Ive been here three times, and always loved the service. Last week my husband got T-boned and instead of taking him by ambulance I drove him here to get checked out. I was walking up five minutes before closing to ask to see if they could see him and the receptionist who was by the door waited until I was at the door then locked it on me. She stated right at me and walked away. I understand if by a certain time they could no longer take patients, but she could just have talked to me, instead of just locking the door! I came here since it’s one of the only few walk in clinics in the area, but I have to say it was very rude of her.

Great experience being seen; however, I could not reach the clinic by phone to ask about my prescriptions and that was frustrating. I was on hold and never reached a representative.

Atrocious service and one of the most bizarre and cold doctors I’ve had the misfortune of visiting with.

I booked a visit last night online. I showed up at the appropriate time. Saw the nurse practitioner within 10 minutes. Got my x-ray and prescription within 30 minutes, I was out the door and on my way.

I think its crazy you guys charge a 140 dollar co pay and you dont even get the care you went in for the doctor just read notes that I had from my er visit 2 days before I came to see ypu guys the doctor didnt even examine me.......

I really appreciated the care and careful examination I received. I could not get into see a primary care physician for months at multiple places, and I clearly needed to be seen quickly. The PA who saw me showed concern and clear knowledge of my issues. I highly recommend this clinic.