NextCare Urgent Care Spring

This location is cleaner and more spacious and inviting than the previous NextCare location I used to frequent on FM 1960 before they permanently closed. The staff were friendly and caring from the Receptionist at check-in to the nursing staff/doctor all the way to check-out. Also, service was very fast - my appointment was at 8:06 AM, they called me in at 8:15 AM, and I was treated and out the door by 8:45 AM. I would recommend scheduling as early as possible because I was surprised to see 6 patients already checked-in and seated when I arrived at 8:03 AM, just 3 minutes after opening. Based on how popular this location is, I can see how wait times would climb the later in the day you go, but my experience was fast and efficient. Would highly recommend this location!

Horrible services here. I was told I could complete a test here, and then after getting in an exam room and paying, they told me that they could perform the test because they didnt have any more of the paperwork they normally have. On the 3rd attempt, after they told me they could now do the testing, I was turned around and told they dont do the testing. If your time is valuable I would not go here. They clearly dont know what they can and cant do here.

I had an appt for 11:00. Arrived on time. Computers were down. I waited until the computers came up. I watched the receptionist allow four people who didn’t have an appointment come before me. What’s the point of making an appointment when they just allow people to go in sequential order? Just allow everyone as a “walk in.” I was seen for two minutes. The practitioner was very smart and attentive. But they need someone to manage appt vs non appts. Walking in at 11:00 and leaving at 13……is unacceptable.

When I start feeling bad, I look forward to NextCare to help me out. Staff is kind, no fuss, right to business. I have always had knowledgable personal answer whatever questions I have had. Will always come back!

It was great. The people behind the counter had to interact with everyone because the computer was down. I was so happy. A few were rude but then they got over themselves and even chatted a bit not much. It was nice to be human again instead of check in on your phone.

I will continue to come to this location. You have very good service and care about your patients. The doctors were very friendly, helpful and showed concern by spending time to explain things. I went to the hospital last week and they had horrible service and the Dr did not want to send me for X-rays even if I told him I had a very bad cough! This is why I came here to get better care and diagnosis. You tested me, and gave me the correct medicines for my diagnosis. Love this place. Giving you 5 stars!

Always an excellent experience at this location! I usually have a hard time doing blood draws as I have smaller veins, but Sean got it first try! I’m always impressed with how efficient and polite the staff is here, and highly recommend it to everyone!

This was my first visit with NextCare. The registration and check in process was very simple. The staff was professional and pleasant to talk with. The medical professionals listened to me and diagnosed my issue and did a thorough job dealing with me. I will use NextCare again if I need additional medical care.

The clinic is clean, the staff are professional and friendly, and Odette Kourouma, APRN, is very knowledgeable and takes the time to listen carefully. I truly appreciate the care I’ve received during my visits.

The front desk staff was some what friendly and greeted me when I arrived. I did notice that most of the chairs in the waiting area were quite worn and a bit dirty.The nurse and physician showed genuine concerned about my emergency visit and explained what they would do to alleviate my back problem. Both were knowledgeable and very friendly. I will definitely use the Urgent Care in the future.

The staff over all is sweet. But the wait time is horrible. One time I went through solv and made my kid an appointment, then once I checked in (I live 3 minutes away) it took almost 45 minutes after my appointment time just to be seen. So almost an hour went by. Great place for sure that I can say… yes they gets the job done they are just a little slow, and I know there’s a lot of things to consider but an hour?

Very nice people. Wait times are far too long. Checked in online and waited over an hour and then left. They said that they were down to one doctor. I think if I had stayed, I probably would have been there over 2 hours.

The care I got was great. Had a 9:35 appt but did not get seen for more than an hour after. I will say I have never waited that long before. I always go here when I have cold/dlu symptoms and always receive good care!

I walked into the office with severe stomach pain, hoping for answers. When I checked in, the front desk asked about my reason for the visit, and I explained my symptoms. I filled out the necessary paperwork and paid my co-pay. After waiting, I was finally called back, but my interaction with the nurse practitioner was disappointing. She was in the room for less than two minutes, only to tell me they couldn’t help because they didn’t have the necessary ultrasound or CT scan equipment. I was advised to go to another facility.When I asked to speak with the office manager to request a refund of my co-pay, she refused. Her reasoning was that they had ‘offered me care’—but simply being told they couldn’t help and then being sent elsewhere didn’t feel like care to me. I left feeling frustrated, misled, and without any assistance for my symptoms. I would not recommend this facility based on my experience.

We received a quick strep test for my daughter with minimal wait and quick service. Everyone was polite and kind. However, my daughter was not given the correct dose of antibiotic (too low for her age/weight) and while she felt better the 10 days she took it, she immediately started having symptoms again the day after completing the medication. She has tested positive again for strep and we will have to do another round, but at the correct dose this time. Just a hassle and hate for my kiddo to still be feeling bad. We likely wont be back to this location.

The wait time took a bit longer due to not locating my online schedule in the system. Was told it has happened before. The admin and nursing staff are phenomenal!  They took care of me with such professionalism. As a Veteran, this place treats us like with great care. Thank you.I would recommend this provider.

I have been to this location a few times in the last few years. The staff and doctors are good as is the services. However I recently received a bill from a debt collector concerning a 35 dollar outstanding bill that was from a year ago. I have always paid my co pays. I never received a bill for this. Trying to call corporate is like pulling teeth. No one answers and if they do you just get silence or hung up on. Finally got thru after calling from 2 different phones exactly when they opened and still waited 20 minutes to speak to someone.

I have been suffering from neck pain for about 2 weeks. Dr. Carolyn came in and immediately assisted me with figuring out the issue along with providing me with meds to help hurt my next strain. The whole staff was very friendly and professional.Ill prefer here over an ER visit going forward.

Made an appointment online and when we checked in they couldn’t find it. Showed the text confirmation and got “oh the booking system isn’t working.” So we had to wait as a walk in which took a solid hour and half of waiting. It’s 77° outside, 80° inside. The AC is either not working or the facility will not turn it on. Asked the staff about it and their response was that they cannot control it. Health care facility building code has specific AC requirements to help prevent the spread of disease and sickness. So if the ac is not functioning, why are they doing business?

Had a great experience today following up with Dr Kourouma. She actually cares, lets me ask questions, and wants to truly help me. I’m happily keeping appointments with her and her only since I had a bad experience with another Dr there.

2 1/2 hours 8 X-raysApparently X-rays are not read on site. Major problem if it takes more then 24 hours and still no results on app. At the very least a phone call to follow up if your app updates are not working or if your staff is too lazy to input the results. Now I will have to go to another Dr to see what is really going on. Thanks for taking my copay and my insurance companies money.

I had an appointment at 12:30 I got there 1215. They took me in the back at 1:30 and I saw a Doctor after 2 oclock.I wont be going back, unless I have no other options, or Ill just walk in and expect a 2 hour wait. The staff is nice though.

Nice and clean facility. Great place to go on the weekends when my PCP is closed. They have an area for the kids to sit in the lobby with books to read and a TV for them to watch. Excellent location, very easy to get to. Love the option to schedule an appointment and check in online. Very friendly staff as well.

Unfortunately, it sucks to see all the good reviews and not be able to experience what everyone else has. My experience at Next Urgent Care was horrible. I walked in and told the lady at the front desk that I had recently been in a car accident. I also mentioned that I had health insurance and was willing to pay the co-pay. Instead of receiving assistance, I was met with an attitude and had my service refused.When I returned to show proof of my health insurance and my ability to pay the remaining balance, I still didnt feel welcome. The staff made me feel very uncomfortable and unwelcome. They definitely need better training on how to communicate with patients—after all, we are all human. Unfortunately, I did not feel like I was treated with the respect or care that any human deserves here.

Yesterday we visited the clinic to give blood for tuberculosis. We were very dissatisfied. We waited a long time for an appointment, having paid $35 for the service. The nurse tried to find a vein to take blood twice, and eventually she left. Then she brought us a sheet with a referral to another clinic, saying that they could not perform this service. I asked for a refund, but they said to call the hotline and find out on weekdays. We wasted our time, money, and nerves.

This clinic is great. Was able to walk in without an appointment and be seen within 30 minutes. The staff were all very friendly and professional.

Dr Campbell and staff that assisted were amazing as a concerned parent for my son she helped him out. I appreciate nextcare urgent for the nice and helpful staff

Why make an appointment? My husband had a 10:30 appointment and was not seen until 1:30. He would have been seen quicker as a walk-in since people who walked in were seen before him(according to the waiting list). Very disappointing

I had a 10:06 am appointment on a Saturday morning but I was not called back into the room until 11:00 am. The provider who saw me was very attentive and patient unlike the provider I had the Saturday before who came in and was out in 5 mins and she never touched me.

My daughter referred me to this clinic. The staff was extremely professional and supportive. Had me in and out and feeling better in an hour and fifteen minutes. Very impressive. I drove 30 minutes from my house to go to this facility and was worth every minute. In my opinion this is how Urgent Care should be modeled.

Came in shortly before closing. People were awesome at the end of a long day. Had possible sinus infection/plugged ear from scuba diving and they fixed me right up. This has always been my go to place and have never had a bad experience. Highly recommend.

Im a 22 year old man and I had come in due to weird persisting pain and redness on my neck and genitals no where else and no matter what I did it just didnt go away. The nurses there really care and saw to it that I felt comfortable given that being fully naked on full display while a female doctor does a check up is not embarrassing enough she had brought in another female nurse practioner who seemed to know exactly what it was. But even though it was slightly embarrassing I got the help I needed. They do need to get some new chairs in there the ones they currently have are torn or stained.

I went here with concerns about strep throat and my lungs. I did come up positive for strep. I had contracted it from my boyfriend who had been taking care of his sick 6 year old little brother. For some reason this strain of strep also attacks the lungs and causes pneumonia. We had explained to the doctor that my symptoms matched both my boyfriend and his little brother. They both started with strep throat that led to pneumonia. His little brother was even hospitalized. We told the doctor that the only medication that helped them was Azithromycin and Ammoxicilin wouldnt work. The doctor kept tell us that we were wrong and that pneumonia wasnt contagious. We kept explaining that we all had contracted COMMUNAL pneumonia. (That is what the doctors at another urgent care had told them) The doctor seemed very annoyed and listened to my lungs after we asked her multiple times to check for pneumonia. She barely listened and said she heard nothing then diagnosed me with a viral cough. She gave me Ammoxicilin and an inhaler. She said I should be fever free and feeling better after 2-3 days. I took it for SIX DAYS. Six days , with nonstop fevers ranging from 101-104.I tried EVERYTHING. I tried motrin, Tylenol, nightquil, Mucinex D, Advil cold & fever, fever reducers, cold showers, wet towels and socks, ANYTHING I could think of to make the fever and symptoms to go away. I was waking up every morning coughing so bad I couldnt breath And was throwing up. I couldnt hold down any food. I lost 6 pounds in only 2 days. NOTHING was working ans my condition was getting worse so I went to the hospital and explained to another doctor everything that was happening. They Swabbed me for strep. It was a negative. Then they evaluated me for pneumonia. They listened to my lungs, checked my oxygen levels, and did xrays. Guess what I was diagnosed with, PNEUMONIA. Guess what they prescribed me, AZITHROMYCIN. The same exact thing we were begging the urgent care doctor to get for us. If she had listened to us, I wouldnt be in the terrible condition Im already in. I wish she wouldve listened to us.

Went in for a flu like symptoms and was amazed with their services from the front desk, the nurse tech and the physician assistant. After my deductible, my out of pocket was fair enough. I would highly recommend 👌 them for their good services.

I went here for tests and they were such warming people. Very informative when it came to something I didn’t know and they genuinely cared about my health. I would definitely recommend coming here!

I love this place. Sean is always chill, no drama, I can tell them anything and never feel worse for doing so. Good automation so you can check in with the app and run an errand if theres a wait. Decent prices, good availability. Medical records are available with the app too. Waiting room comfortable and they have a fridge with cold bottles of water. How health care should be.

Beautiful facility. Excellent service. Obtained referral to specialist ...that and an xray was my objective. Like their outside Marque sign to before apparent. Took extra time to find them even using Google Maps as my guide.Suggest sigh on the larger of the two outdoor sign posts. Couldnt find it for several extra minutes. Fortunately it wasnt an emergency.Tks. Kudos to staff. Mary

I was in a lot of ear pain and had Covid as well.I had been in the office 5 days prior and the attention was completely different. Dr. Romeika Campbell is truly the best doctor that has helped me in this location. Very caring, very patient and takes her time really trying to help you and providing the correct antibiotics. The nurse that was assisting her was also very caring when she gave me two injections.

FNP was excellent, wait was uncoordinated and longer than indicated. Nurse seemed overwhelmed with normal check in procedure.

The nurse was awesome and made me feel so comfortable. The doctor was kind and very informative. Very friendly but professional.

The most horrible healthcare visit i have ever had. Rude front desk and rude doctor. Sat for two hours before seeing the doctor with an appointment. Only come here if you don’t want any actual help!

I will never return to this place. Kept me for over 2 hours. Not like there was a queue or something. No single person waiting at the reception!!!I had to leave work due to an inconvenience and ended up wasting almost 2 hours ofMy time here.I am not one to leave bad reviews but this was just sad and unprofessional.

Scheduling was very simple and I did all paperwork online and arrived 15 mins early as requested. Still I somehow got checked in as a “walk-in” and had to sit and wait. I finally checked a texted link to see where I was in line. That’s when I brought the error to the front desk’s attention. Once that was fixed it went relatively quickly. Still, I did not like sitting in a waiting room with other potentially ill people and loud kids running about and screaming. I’d made the appt to avoid that. The care was great. The PA or NP (I can’t recall) was great and so friendly. The staff was kind. My injury was treated, meds prescribed electronically and all is well.

Made my appointment online the wait at the office was quick. Staff was friendly.

Excellent healthcare facility. Building is clean as a whistle. The staff are professional and fruendly. Very efficient. Highly recommend.

It was my first visit and i can say. Professional and respectful in all areas. Great front desk support amazing information and kind spirits.

Service was excellent. My only gripe was the wait time. Was scheduled for 11:15 and finally got a room at 1pm. Everyone was great.

Not impressed with the black female PA. She stormed into the room like she was upset. She was not friendly or sympathetic with my injuries. She kept sending the nurse in to ask me questions instead of coming in to see me herself she spent a total of less than five minutes with me. Will think twice before returning to this facility.

The absolute worst!!!!! Do NOT waste your time. They left us sitting in their waiting room for 3 hours telling us we were next while one person after the next went in.They should be ashamed of themselves for how they run this business.

The doctor excellent excellent job . Every time I get sick, I come to see them. I get recover get better so quicklyThank you so muchThey the best service

Very nice and welcoming staff. Large waiting room. I was placed in a childrens room and it made me smile.Odette NP was detailed and efficient.Nice to know you are so close by in case of another Urgent visit. Thank you all.

Carolyn Kilgore FNP was wonderful! I was in a crappy mood because I was sick on Christmas but she was kind and did not make me feel rushed.

Very professional and were able to calmly do all the tests that needed to be completed to my upset daughter. Everyone was very helpful and very understanding.

As much as I wanted to give it a 1 star because of the unnecessary wait time/delay with an appointment mind you for a COVID test, I couldnt because when actually get seen it seems like they do care. I dont know maybe they were packed in the rooms 😑. Going on 30 mins wait time.

I woke up with immense pain in my ear so I decided I wanted to go to an Urgent Care to just get it looked at. I was able to schedule an appointment same day within 30 minutes. When I got there the front desk staff was very friendly and got me taken care of right away. When I was pulled into the back room I was seen by a nurse who was fabulous and listened to everything I needed to say. The care I was given by the doctor was amazing too. She was very gentle but also got to the point quickly. I had my medication sent over immediately before I even left the parking lot. I would definitely recommend this urgent care to anyone who is in a time crunch but needs good care too. I will be coming back in the future!!

I waited an hour and forty five minutes past my appointment time. They knew they were behind and kept booking appointments. This is so unprofessional! The staff was curt.  The woman who treated me was kind but said she is aware that they overbook and it’s an ongoing problem. The exam room was also like a refrigerator and I had to open the door and walk around the room to keep warm even with a sweater on (in June).  I was told that I could go straight to the pharmacy and she would submit the paperwork. According to pharmacy staff, the Nextcare employee called to change it four times and hung up on them once. I waited had to wait another hour because she kept making changes. She also prescribed something different than what she told me. Definitely do not recommend.

I recently had the opportunity to visit your urgent care facility, and I must say it was a stellar experience from start to finish. From scheduling the appointment to the care received, every aspect exceeded my expectations.Scheduling: Booking an appointment was incredibly convenient. The online scheduling system was user-friendly and allowed me to choose a time slot that worked best for my schedule. Additionally, I appreciated the prompt confirmation and reminders, which helped streamline the process.Check-in: Upon arrival, I was greeted warmly by the reception staff. The check-in process was efficient, with minimal wait time. The staff were courteous and attentive, making sure all necessary paperwork was completed promptly. It was evident that they valued their patients time and worked diligently to ensure a smooth check-in process.Care: The quality of care I received from the medical team was exceptional. The doctor who attended to me was not only knowledgeable but also took the time to listen to my concerns and thoroughly explain the diagnosis and treatment plan. I felt reassured and confident in the care I was receiving. Additionally, the facility was clean and well-maintained, creating a comfortable environment for patients.Staff: Every staff member I encountered during my visit was professional, compassionate, and dedicated to providing excellent service. From the nurses who assisted with my vitals to the administrative staff who handled my billing inquiries, everyone exhibited a high level of professionalism and expertise.Overall, my visit to the urgent care facility was nothing short of excellent. The seamless scheduling process, efficient check-in, compassionate staff, and quality care received truly set this facility apart. I would highly recommend this urgent care to anyone in need of prompt and reliable medical attention.

I have used this facility For numerous different sicknesses always has the best friendliest staff and doctors easy to get an appointment and get in and be seen and get out would highly recommend it to anyone in the area that needs urgent care

I have been coming here for years without a problem .Unfortunately today even though I have an appt (as I always do ) I am being treated as a walk in and told there are 6 people in front of me . So I am sitting here with a sick son and a waiting room full of other sick people .Why are you letting us make appointments if we are going to be treated like walk ins ?I have always loved this place .But it may be our last time here .

The Dr Davis Pac, John was fantastic, very informative and shook all our hands

FNP, Romeika and the Nextcare staff were great. They were courteous prompt and professional.

Derek was our practitioner and very effective. The Drs are always so kind and caring.

This is Richards wife. I have been going to this nextcare for years. Most of the staff was very helpful. There was like 12 people in the waiting room when I got there and they got through them in about 45 minutes. The sweet medical assistant was good with my daughter. The doctor Vanessa was a very good doctor as far as her treatment of my condition and my daughter’s condition is concerned but she didn’t talk to us much at all. When she walked in she barely said hi and told me to tell my daughter to get on the exam table. She did tell me my daughter’s ear was red and had fluid and she was wheezing and she needed albuterol. She told me I was wheezing too. That was it. No plan of care, she didn’t tell me she was sending a nurse in with a steroid shot, she did not discuss medications with me or what was wrong with us or a plan of care. I even tried making conversation with her about shoes at the beginning and at the end I tried thanking her for the treatment and she each time she responded with a short acknowledgment like “ Sure, or yeah, or ok”. I felt kind of uncomfortable. Which is sad bc I think she is a really good doctor. She will treat your condition good but she won’t talk to you about it at all. I would not recommend this provider unless you’re smart in the healthcare field like I am and can figured out from your discharge papers what exactly happened that day.

9:30 am was my appointment and I get out at 12:05 too much time in this clinic with only One doctor,I will never be back to this clinic ever again!!😒

Making the appointment was simple, i walked in and walked out with zero wait time. The nurse was very sweet and listened to my problems and the doctor addressed my concerns and getting me some relief so i can feel better. Receptionist was welcoming and sweet when i walked in and on my way out. Thank you to the staffs for working so effectively and professionally. -Natalie-

Took care of my health issues in a friendly and expedient manner. However, upon returning Monday December 2nd to have the stitches removed (a procedure that took less than a minute), I waited for 2 hours to have it done.

My husband had a bad cough come on pretty quick. In 24hrs he had fever, sore throat, and this thick nasty cough. I made an appt on the solve app and got in first thing in the morning. Wait time was about 10min to be seen with our appt and they also were taking walk-ins. They asked if we wanted covid and strep swabs and I said yes! We waitied about 10min for the results. Covid for the win😷🤕🤒🤧🥶🥵🤢They prescribed Paxlovid and cough meds and had us in and out in under about 30-40min. Id go here anyday over an Emergency room because of the short wait time alone. They are efficient. Ive used the Rayford location several times for myself and my daughter as well. Highly recommend. 5 stars for sure. Its quick, very clean, and friendly helpful staff.

Great service! The front desk person was professional. The nurse was nice. The provider was also very nice and helpful and prescribed me the medication that was needed.

Terrible dr wouldnt help a chronic pain patient thats pain management dr stopped taking there insurance and pretty much just laughed about it will never use them again sad sad do better people

Scheduled a time for my visit. Had to wait about 50 minutes following my scheduled time to be called back. Other than that I’m very pleased with my visit. This was not my first time to visit Nexcare on Rayford. Each time I’ve been there for various ailments the staff has been extremely friendly and helpful with a caring attitude. I will return when needed and I recommend them highly. Rating would have been if not for the wait time.

I was able to make an appointment. When arriving I just needed to check in since I was able to do my paperwork online prior to my appointment. My wait was minimal. I was treated very nice and professionally by all personnel.

I was in and out within an hour and everything went perfect Odette and the rest of her staff were excellent

The Staff was really kind and that makes a difference! I didn’t have a wait time at all. I called prior to coming in to verify pricing and it was reasonable. I would recommend. Yvette was really nice!

My second time here, I received fast results and no wait time; just schedule your appointment online; it’s stress-free! Highly recommend this place.

The staff was extremely polite and professional. They took the time to understand my problem and pain points before answering my questions thoroughly. The online appointment setting allows for you to get in and out very quickly.

I went to this location for a few times, and it was good. The booking is easy, the front desk staff, nurses and doctors are great, and I love them. I had issues with the last visit however, because they charge me without seeing me. I book the appt online for the last visit, but when I went there, the staff ask me what I am seeing for, and they told me they cannot see me because they think I need to go to ER. So I didnt see the doctor at urgent care, instead I went to an ER. Later I received bill for this none existing appt, I tried to call the cooperate number and dispute, but was told they cannot change anything. I visited the office and asked for help, the front lady called the manager right away, and she told me that the manager will look into it and call me back next day, but the manager never called me. I end up have to pay the bill for not been seen, which is ridiculous.

My son had a very bad cough/bronchitis. The staff at the Rayford clinic were very kind and efficient. Tina had us checked in within minutes and we were in the room. Dr. Sulaiman was very attentive. Krystal gave my son a shot and he never even felt it. My son was much better by the next day. I will recommend this location to all of my friends!! :)))

My visit went very well. The Dr was very knowledgeable and treated me with care.

The nurses here did a phenomenal job that was efficient and they helped tremendously with check in. 10/10 I recommend!!

Quick and easy check in. Waited about 5 minutes before I was seen a d checkout was a breeze.

Love this place. This is my GoTo for minor urgent needs. Miss Odette is the best!!

Coming to urgent care isnt fun. I was in and out fairly quickly due to making an appointment. Overall good care.

Had issues with verification on my birthday and then there was an error on my meds that I had to call and find out about.

Each time I have to go in to this urgent Care the staff is always incredibly kind. The front desk lady is super sweet I wish I caught her name but she has been there a while. From the technicians and nurses that check you in and from the physicians assistance and doctors that see you everyone is so caring. It is rare that I get sick or need to go and when I do I am always treated wonderfully. They can call in your prescriptions and also you can go in for follow-ups.

I’m appalled at the kind of service I had after the appointment. First I was given certain directions of how to give my daughter prednisone. Upon pick up at the pharmacy the pharmacist asked me how exactly the provider told me to give said medication. She attempted to call the office and so did I. I finally got through hold, was transferred to the receptionist whom I explained the situation and the severity of over/under medicating a child with this medication. She then transferred me to the provider, Keta Adams, who hung up and left me a voicemail instead of calling me back and actually speaking to me about what the true instructions are on this medication. I actually made it back to the clinic to speak in person as I knew the office was closing and wouldn’t get the chance to speak to someone. Instead of Keta Adams speaking to me face to face, she (she chuckled before saying this) tells the receptionist that she just left me a message about how to properly take the medication and that even the instructions on my discharge paperwork was incorrect and blames it on a computer typo. So to my understanding if the pharmacist had not brought it up and I hadn’t noticed I would’ve been giving my daughter the incorrect dose. I feel extremely insulted as this is a four year old child who I relied on the provider, Keta Adams, to give clear and proper instruction and for her to laugh at me (loud enough for me to hear) is disrespectful and unprofessional. She can send the prescription twice by accident with the wrong directions on discharge paperwork but could not even give me the respect of explaining it correctly to my face and apologize. Beware of this place. I won’t come back here cause of the lack of sympathy and professionalism she showed me today. If it was about me I wouldn’t take it so seriously but when it’s about my 4 year old and her medication, I have a problem.Also, the pharmacist finally got through to talk to this office about how the provider wanted my daughter to take this medication and was told “sorry we’re closed” Really? That’s it? This office has shown their true colors in terms of what they care about.

Very nice and professional staff and well kept place . Waiting time to be seen is short as well .

Ive had reason to use this Urgent Care twice in the past month, and both times, I was very pleased with the care I received. They bill my insurance, and its nice to know I can pop in there without an appointment if need be, when I cant get in to see my own physician, or their office is closed. Ive never had to wait long, which is great!!

Romeika Campbell, FNP, the medical, and administrative staff provided me with exceptional medical attention, healthcare service, and support. I received world class customer service from the minute I entered the medical office until the end of my medical visit. I received medical attention in a quick and timely manner, the entire team was very professional, knowledgeable, and I was treated like a human being and not a patient. I truly value the care that I received from the entire team.

Nice folks. But our visit seemed rushed. A strep swab didnt even get past the tongue. Of course it was negative. A very distant snd quick view with a scope saw nothing either.Yet with a video scope at home afterward we saw several pockets of puss and swelling. Frustrating.They did give a steroid shot and provided antibiotics prescription. So in the end we got care. Again - very nice people all around. Just wanted a bit more time and attention. The place did not seem extremely busy.

Brought my daughter here for back pain! Lou took great care of her! The FNP Adam explained everything in detail. Don at the front desk was very nice. We were in and out!

Had an appointment and still had to wait 2 hours. When I called to get a copy of my x-rays there was a recording saying there is an option to wait at home with an online program. No one ever mentioned this when I called.

The doctor was very handsome on and very helpful by sharing his medical knowledge coupled with his personal experience. The treatment is offered is working. I have less pain in my back .

I usually go to NextCare whenever I need urgent care services but my son recently hurt his ankle and I called ahead to see if they would be able to do x-ray, splint it, and provide crutches. They were able to do the x-ray but they dont have splints and they didnt have crutches for his size. I wish the front desk would have been more honest about this.

Made an appointment which was easy, was seen quickly, no hassle and good care!

Staff was very professional and kept us informed on time.

Our family uses NextCare for any medical needs in the times Our primary care physician is not available. They accept walkin and see you quickly.

I cannot express how grateful I am for this place. I usually go to NextLevel or Memorial for Urgent Care but I swear the care, compassion, and swiftness of this place is incomparable. Every person from the time I went in made a crazy experience involving my child easier. Don’t let the temporary sign fool you. This place has amazing care and amazing people.

Great experience. Made an appt online same day. Did all the paperwork on the app beforehand so all I had to do was check in when I got there. The front desk woman was very nice. I was seen in less than 5 minutes and the nurse practitioner was professional and sent what I needed to the pharmacy immediately so I was able to pick up my prescription right after. Overall, really great experience and would definitely come back if I needed an urgent care again.

Overall, the experience was a bit underwhelming. I went in for a work-related injury, and the staff was friendly. It seems like the information needed for workers comp got lost in transit between all involved parties. Ive been getting the run around all day with no consistent communication between the parties, as this is my 1st time dealing with workers comp. I have been trying to view my patient summary visit to what kind of shot I was given but nothing is there for my visit.UPDATE 1/22. Called and rescheduled my follow-up appt. for earlier date 1/22 for 8:30 only to arrive and no appt. has been scheduled whoever I spoke w/ the day before didnt scheduled it. This process from start to finish has been very messy to say the least. I hope this is the last time I have come back here.

Checkin was easy, whether on line our in person. Greeters, aka front desk staff, were very nice. The wait time vs appointment time wasnt bad either. Overall, Id this urgent care an: -A.

Medical Assistant Sean was great. I didn’t even feel the Steroid shot. He’s a good shot giver. PA John Davis was great as well. I never had a wait longer than a few minutes at the location I go to. You guys are my go-to URGENT CARE Facility.

NextCare Urgent Care on Rayford has never failed me! I’ve been bringing my whole family here since 2019. The staff is always professional. The NP’s and PA’s are always thorough and on point in determining the correct diagnosis and treatment with great bedside manner. It’s a place I know I can count on when I need it most. Thank you for being there for my family.

Walked in to have x-rays on my knees done because of a fall. Appreciated the fact that I didnt have to go through miles of irrelevant medical history and was seen within a short time. X-rays done, read and explained in less time than I have ever experienced in a medical office!

I arrived with a full fledge pneumonia. The staff after taking my oxygen level, didn’t feel comfortable treating  me and called for an ambulance. The ambulance took me from urgent care to the hospitall, this was all done in a matter of minutes and urgent care did an excellent job of taking care of me in the meantime before the ambulance got there. I have been to Next Care urgent care a few times, and always have been treated with the utmost respect. I highly recommend this Next Care urgent care. Thank you.

I set up the appointment online and checked in online we arrived. There was a minimal wait time. We were in and out for my daughter’s physical. Clean facility and awesome service.

The Staff and Dr. Cantu were very nice and efficient! I didn’t wait long to be seen and I felt like well taken care of. Best Urgent Care Visit I’v ever had.

Easy to schedule b/c you don’t deal w/people.Made an appointment and waited 90 minutes after appointment time.The pa acted afraid to be present in the room w/me.Said prescription would be called in and after 3 hours my pharmacy still has not received.Been on hold w/nextcare to try and expedite the prescription before the pharmacy closes… been waiting 70 min so far.

I called and got an appointment within 2 hrs. I was checked in and had vitals and samples taken within 15 mins of appointment time. Saw nurse practitioner(Yvette)in about 1 hr of appointment. We chatted, she examined me, sent me on my way and called a prescription in for me! Yay team! Thank you guys for seeing me so fast!

Well it appears you cant get top dollar medical care anymore. Have we forgotten what a throat culture is. Apparently doctors can now spot a cold virus from twenty miles away. How about in the future? We confirm the fact that its a cold virus and not just guess. Im used to the doctors that Would do a throat culture or something to confirm their suspicions and go from there. I was set home today from the doctor to just go home and suffer with my apparent virus that they are guessing at. The doctor that I saw today just said there was nothing she could do about it and that I had a cold virus. Really are we that smart that we can spot a cold virus? And we know what it is without even trying to think about it. I really hope this clears up by Monday. But Im going to my primary care. And if I find a bacteria in my body. When I have heard, do a throat culture. Im going to be back on these people. We go to doctors so we dont have to suffer. But apparently with these people you have to suffer

Had to get a Covid test for a surgery. Book a day in advance with all of my insurance information. The day of they said they couldn’t do because of my insurance type. They didn’t even give other options after. Just thank you we can’t help you, bye have a good day…Didn’t feel right the way they could of told me in advance and also how they didn’t even try to help.

The doctor was nice and thorough. I was seen quickly and given all the medication/instructions needed. The nurse was nice too.The only thing that I will suggest is the girl in the front to be more professional as shes sitting on her leg and looks like looking on her cell phone.More than that, service was ok.

Honestly, the staff is great and efficient. My one reason for the lower rating is because the way patients are called makes no sense.Weve tried scheduling appointments as well as being a walk-in. I still cant figure out why I bother scheduling appointments.Previously, I was told the order is by appointment unless there is a very urgent patient (understandably). So we schedule appointments and then check in. On the check in we can see 1 person ahead of you who booked and 2 walk-ins. Somehow, the walk-ins were both still called prior to us being seen.Its a great place to be seen just dont bother with the appointments if you arent going to see patients who booked appointments first.

The wait time was reasonable and the provider was calm and friendly. She really made my shy and hesitant teenage daughter very comfortable.

Professional, respectful and quick, as usual!! I’ve been here several times and I always the same exceptional experience.

I felt heard and seen here when my PCP didnt listen to me and my history at the beginning of the week. Ive had a persistent cough the last three weeks which I knew, based off past history, would turn into either an upper respiratory infection, bronchitis, or a sinus infection. I told my PCP what I needed for it to all go away, and she only gave me half the things I needed. I said the same thing to this doctor after I told her about my history and what has worked for me in the past, and I got all of those things to help with my new sinus infection! This is my second time coming here.

Just brought my mother in for a UTI and Sean was so kind and caring to my mom despite her inability to hear and comprehend what he was telling her. He made things a lot easier for the both of us. Kudos to him and Dr. John for getting her treated so quickly.

Staff is super friendly and they listen. Being a healthcare professional myself I left from there feeling like I mattered. Thank yall!

UPDATE: Adjusting review to 2 stars as management has acknowledged this review. Appreciate the consideration. May try the clinic again at a future time.Made an appointment first thing in the morning, arrived for it (late afternoon appointment) and was given vague and unhelpful guidance/excuses from front desk staff that wait times are excessive and they close at 4 (spirit/subtext of this feedback is that I should reschedule for tomorrow). They should have proactively reached out to me, having my phone number and all, and ample time to reach out to folks (was told they have had appointments/long waits since noon) to advise to go to an alternative urgent care or reschedule for the next day (other clinics do this, so am surprised they prefer to have folks wait all day and show up only to be told to leave). Do yourself a favor and go somewhere else so that you don’t waste your time.Tip for management: implement a process whereby, on days of excessive wait times, those with late afternoon appointments close to closing are contacted to be informed of such wait times, to be given the option of waiting at one’s own risk or to go elsewhere.

I had a very good visit at NextCare Urgent Care Spring yesterday. I would highly recommend them.

Loved that I was in and out. The NP was very thorough and efficient!

Staff are helpful, facility is clean and nurses and Doctors help us out

My experience, front staff was professional. The nurse was kind. Not impressed with the Dr. Her treatment was very quick and taking a guess of what it was. Not very detailed. After me advocating and stating the time of the symptoms and my concerns. Dr. did send in for a prescription… and here is where it gets worst. I drive to the CVS near my home (20min) CVS did not get prescription, CVS called them directly to resend. Waited 1 hr at CVS never got the prescription. Called them again they were closed according to recording. Google said they were open, drove back over (20min), they were open. When I get there they come out the back saying that that particular CVS did not receive the prescription from them. I ask why was not I or CVS notified and why is there phone mesg saying they are closed? This was unacceptable and very bad customer care. They should have called me and we could have sent meds elsewhere. Urgent care means you need meds urgent! Never returning!

I came in and they seen me with in 15 minutes the staff was super friendly and the doctor  J. Raphael listened to me and was very friendly. I would definitely recommend this place.

Always prompt and thorough. I cannot recommend anywhere else gif urgent care. We love Nextcare.

ATTENTION!!! DECEIVING PRACTICESThey DID NOT WANT TO TREAT my husband’s foot, because I said no X-Rays. Now, THEY ARE CHARGING for a SERVICE NEVER PROVIDED. This is FRAUD. I am glad I have proof that he was fully treated at Houston Medical ER, with excellent service, and no charge to the patient, except what insurance covers.RECORD YOUR VISIT, just in case. These people have very deceiving practices.DETAILED ACCOUNTS:We went there to treat my husband’s foot with a possible splinter. They wanted to take X-Rays, and I told them an X-Ray would not help, because it was not metal. The black doctor, (I did not take her name), said to wait in her little office/room. After about 15 minutes of not coming back, I came out to ask if she had forgotten about us. It was when I saw her typing on the computer and printing documents, of course not for us; she had done nothing for my husband. She waved with like saying “I will be right there”. It took another 10-15 minutes to come back. She proceeded to say they couldn’t help us, because their policy was to take an X-Rays, first.This doctor seems very INCOMPETENT. She didn’t even touch my husband’s foot. Like she did not know what to do with such a simple issue.Then, she referred us to the closest ER, and also gave us a card for a podologist. I was upset and asked her why she took so long just to give us a referral (one full hour in that place), and she changed the subject. I told her I assume they would not charge for just a referral. She said, “No, we won’t”.We did go to Houston Medical ER, where he was treated, and they did not require X-Rays. Very quick and professional service, very different from this NextCare place.To our surprise, yesterday, my husband received an e-mailed with a pay link from this place. I immediately called, and they dared to say they treated him. The only thing they did was to make us waste a full hour to say they would not treat him. THIS IS FRAUD.I am going to fight them, because I have proof he was fully treated at the other place. Who knows how many people have been victim of this DECEIVING PRACTICES.

Ive been there twice. 1st time the provider missed internal bleeding and sent me home. I ended up in the hospital for 2 weeks. The second time was better. I went in for what I thought was a minor sprain that ended up being a broken bone. They sent me away with a prescription for pain medication thats incompatible with medicine Im currently taking. The next day, calls to get a new prescription left me on hold for nearly an hour. After finally talking to someone who said they would put in a request for a new prescription and I call me back, they never did. I ended up having to wait 2 days to get another appointment with my PCP to get pain medication. I will never go back here.

One of the most efficiently run urgent centers Ive been too in a good while. Wait was not long, and the people who treated me were professional, cooperative and kind. I will definitely go back if I am sick again and in the Spring area.

I had a great experience. It was my first visit & I was very satisfied with each phase of treatment. Check-in was explained to me & I was able to use the QR code to register. They had a half full waiting room so it took more than an hour to be seen which is the only reason for a 4 star rating. The doctors & staff were very pleasant to have a full house of patients in the waiting room. I would recommend them and will be a return patient when the need arises.

I was a walk-in client, I did not know you could make an appointment. The wait was almost 2 hours, but I did not care. They squeezed me in between their clients that did have appointments. The staff was engaging, moved swiftly, but throughly. I felt the concern for my care. The young lady who did my EKG was the best! Sorry, but I didnt get her name. The Nurse Practitioner was very easy to engage with and she seemed genuinely concerned. Hopefully I will not need them again, but if so, I will make an appointment and go directly to this location!

This has been the best experience I’ve had at a medical facility. Everyone was amicable, understanding and they answered all my questions. The facility was clean and the wait time was reasonable.

Brought my daughter in because she had the flu. The provider said she needed 2 prescriptions. He called 1 into the wrong pharmacy and didn’t call the other one in at all. Waited on hold for 20+ minutes to be told I need to go back up there to get it addressed. I came back up to NextCare, the receptionist wasn’t very helpful & seemed bothered that I asked for assistance. 10 minutes later I finally got the prescription for both meds needed. This places customer service has gone way down hill! I wouldn’t recommend coming here with the experience I had.

Time and time again when we need this clinic we have received amazing service.A few things to note: Going in at almost closing does not mean you will be seen. Yes they are a walk in urgent care however they still have to work in order of arrival and appointments.Second: Just because your appointment is at a certain time, things happen to where this will not be able to be set in stone.I recommend this clinic a million and one times plus! We have always received incredible service rather it be in person or video appointment, you are in good hands with Nextcare Rayford.ETA: I emailed the manager late tonight for kudos to the staff and to my surprise I got a response. Not next day, same day! Yup this is my clinic of choice. Keep being amazing!

I had severe cold symptoms, this urgent care took care of it very professionally, courteous and friendly way. They performed COVID and Flu tests, prescribedSome medication. I’m all good now.

Don’t bother scheduling an appointment. It won’t matter . 4:00 appointments = 5:00 or 6:00 .

Today I had an appointment with Nextcare Urgent Care the lady at the front was very professional. The doctor was very professional so the nurse his name was Sean . Everyone there was very professional friendly and kind thank you Nextcare Urgent Care.

Friendly staff that keeps you updated on any changes or extended wait times. Dr. Davis has excellent bedside manner, actually listens to his patients and fully explains his recommend plan of care!

Great as always! Very personable and professional. Thank you!

Such a nice experience from check in till check out. Friendly, helpful staff, fast, caring urgent care!!! I have all my family going there for any urgent care needs. Love that theyre right off Rayford, close to home. Thanks for taking care of my mom and husband so well!!

Very good Urgent Care facility. I normally use the Conroe VA but they could not get me in for another month, NextCare will see veterans, you just need your VA id card. I was struggling with my breathing, could not catch my breath. They got me right in with the doctor... got me all fixed up under 1-1/2 hours... great place, very professional staff, would highly recommendThank you for your help

Professional and kind staff , atmosphere is calm and organized.and my favorite part is online booking and check in. You can even wait in your car and they will text you when they are ready for you. Their later hours are very accommodating for my work schedule. And with the membership program, getting treated is very affordable, Only $39 to treat bronchitis including a steroid shot today and prescriptions.

I am from out of state and didnt know where to go for care. I sent to the wrong address which for me was just the right place. They were helpful, caring and friendly. Listened to my symptoms and gave me just the right care I needed. Next time I am in Spring and need urgent care, I know right where to go. Thank you all at Next Care Urgent Care.

The best of the best,great nurses and doctors. Afrodable prices.Great service.

Highly recommend! On time, no masks required (they’re available but not required). Clean waiting room. Pleasant front desk.Dr. O’Brien was extremely knowledgeable and easy to talk to. He provided thorough explanations as he addressed my questions and concerns

Very, very long wait time because its respiratory season.But I love Dr. Davis. Hes very kind, thoughtful, and doesnt waste time.I did a telehealth appointment with this system but a female doctor. She prescribed anti-virals instead of antibiotics and my infection turned into cellulitis (misdiagnosed).Only in-person from now on, regardless of wait.

There wasnt a long wait, check in was easy and proficient, front desk receptionists was friendly, the doctor was prompt, overall great experience!

They were nice on the phone. Answered quickly. However, one google review stated that they do accept medicaid for pregnant women. That is not true as of October 2023. Due to that, I dont know anything else about this facility nor have I been there.

Although I was here waiting for about an hour, the service was impeccable. I came to this location for a workman’s comp situation, and Veronica was so kind. She came out to my car with a wheelchair because my injury was to my knee. She was professional, efficient, and kind. No one can control how long things take, so I cannot give a lower review just because of the time I waited. The staff was very kind, and I will definitely be back and keep them in mind for future concerns! Thank you Veronica for all of your help today! You were AMAZING!

Easy to make an appointment. Very short wait time. Excellent response and medical help

Have taken my kiddos here a few times. Not confident in the providers’ diagnoses. They had given the wrong dose of medication also that was caught by the pharmacist. This last time I took my daughter when she was having fever and sore throat and feeling awful and they didn’t test for flu. I took her to her pediatrician the following day, and she was flu positive. Not confident at all in this place.

Today my wait time wasnt long. I was in and out in under an hour. The NP introduced himself as an NP and not a doctor. He haa a great bedside manner and was kind and listened to me.

Great place if you wanna wait 2 hour past your appointment time. Booked my daughter a appointment for 1210, at 2pm we were still waiting to be called. So go for it if you dont mind waiting all damn day.

Quick clean did very nice job treated me well.Same day appointment. I had chills, fever and turned out it was the flu!

Amazing team who put you at ease with their calm & polished atmosphere & dispositions. Thank you everyone for taking great care of me.

Whenever my family needs medical attention quickly we choose this Urgent Care all nice and good stuff and in and out. Great customer service and care

Ive been using this clinic for years.Quick service, appropriate service, kind service.

Fast and polite personnel. The prescription provided was a brand name for a common illness. They could have prescribed a generic. Overall cost was higher than needed because of the chosen prescription.

The entire staff amazing. They get you exactly what you need.

In and out within 35 minutes with prescriptions sent to the pharmacy for flu and strep. Excellent care. We go here whenever we have medical needs on the weekends or we cant get in to see our regular doctor.

It was a great visit I feel so much better today

I am so sorry that this office didn’t cooperate with me, which gives them this review.More than six months ago my son had a foot accident which took us to Next Care urgent care.The staff was friendly and helpful, but the staff didn’t do their diligence and gave us a boot that was supposed to “be free” with insurance. I asked the person who was taking care of us whether that was true as I know insurance could be a complicated thing. That person assured me twice that the orthopedic boots are usually covered.Now more than six months later, I am stuck with a bill of $214 for a boot that my son wore for a day that was supposed to be free.I visited the office and called the main billing office to ask them to rectify this situation by assuming the bill themselves since they were the ones who lied to me and sold me the idea that the boot was going to be free (you see, if I was told that with my type of insurance I would most likely have an approximate amount to pay, I would have not taken the boot as my son’s leg was not broken, just hurting).The next care company simply told me to dispute with the boot compliant or with my insurance. I called these two places and both companies said: “sorry, you took the product, therefore you are responsible”.The issue that I have is that the Next Care staff gave me misleading information.I will never go back to this place as they don’t appear to know what they are doing and how they are billing!Stay away from this place if you can!

People were very nice. Got to my appointment early and still waited almost 30 minutes just to get to the back.

I scheduled an appt at 8 am for 11:20 for a simple but needed service. Was out of there by 11:35. Didn’t have to wait for hours to be roomed nor see a provider. Would go back if I had to go to UC again.

This was not our first visit nor will it be the last. Every experience we have had at Nextcare has been top notch. Having the option to check in and complete paperwork all electronically makes check in so much easier. The front desk team is always pleasant and the office is always clean. Sean is amazing and has a true passion for helping people. We all hate going to the Dr. but we know we are in very good hands when Sean is working. Thank you all for all you do to get us well. ⭐️⭐️⭐️⭐️⭐️

Process was easy. Staff was very helpful and friendly!

I really liked the doctors spiritual vibe, but other than that, we are so angry. We took our daughter in, who had a sore throat. The doctor comes in and looks in her mouth. There is no test, swab, or anything and says yeah this is strep throat G and said he thought he would never see that in his career. The doctor prescribed our daughter an antibiotic and some numbing medication for the back of her throat. She got worse throughout the night. We left with no summary, only a note for her to stay off of work for a few days. We tried calling and calling , and I have saved the screenshots of how long we waited and never spoke to anyone.We ended up taking our daughter to a different urgent care center. They ran a test for strep throat, the flu, and COVID-19. Well, she didnt have strep or the flu, but she does have COVID-19. We are very angry that we wasted time treating a diagnosis that she didnt even have. Shame on the doctor and staff.

Super easy to make the appointment and several spot available within 15 minutes. Nurse practitioner was helpful and knowledgeable. I was in office like 45 min since I arrived at office. I did check in paperwork ahead of visit. I recommend and will go there again.

I really don’t like attending this office. I have to for a work injury. Despite having an appointment the wait time is ridiculous at least one hour thirty minutes every time. You never see a doctor always a nurse or physicians assistant. They do nothing but general “ how are you” its a ridiculous waste of time and money.

Excellent! The whole staff was friendly and helpful. Office was spotless. Dr. Davis listened to my concerns and addressed them so I can feel better. Thank you to the staff. Definitely recommend!

Great service by the whole team, especially Sean. Super quick in and out too!.

Great place. Staff is very friendly. Physician was great as well. Got me in and out and cleared my mind lol

The staff here is always very friendly and helpful. Even though they’re busy I still feel like they give the attention and care you need. The physicians I have seen have always acted genuinely interested in my symptoms and what the best way to treat it is. They are thorough and ensure I leave satisfied and with a good understanding of the visit. It’s convenient for me to go after work since I’m not always able to get time off during the day. They are my first go to!

This location was a mixed bag of experiences. I have been to other locations and generally have a great experience. The lady at the front was excellent and very kind. She explained everything thoroughly and completed check in and the transaction in a super timely manner while also monitoring and processing other patients. I was getting a Rapid test for a flight I have in the morning and am not generally accustomed to medical office visits. The physician was very direct which I appreciate but that attitude quickly changed into Courtneys verging on rudeness. I asked how she was doing and got on ly good as a response. She gave no direction, explanation, or eye contact as she took my temp, BP, and hr. She stabbed my nostril and just told me it would be a few minutes as she walked out. She came back and handed me papers saying these were my negative results and final paperwork and walked straight out. This was supposedly my cue to leave in her opinion. I checked the paperwork to make sure everything as win order, poked my head out the door and got a stern You can leave! From her as she was dropping into her desk chair. I took her lead and left quickly but made sure to thank the wonderful associate at the front desk as she greeted me out the door. I can understand fatigue at the end of the day but Ultimate the entirety of my experience was curtailed by the very negative experience of the physician that handled me.

I love the doctors here. My wait is never too long. I have been going here for years. They have treated my daughter, as well. Always very professional and even though I feel very sick their bedside manner puts you at ease! They are always spot on with their diagnosis & treatment. And they follow up with a courtesy call a day or so later to see how you are feeling. 🌸❤️🌸

We were in Houston for a baseball tournament and one of our kids ended up feeling pretty bad so we had to find something close to the hotel. This place rocked. Everyone from the front desk ladies, nurse, nurse practitioner etc. were all amazing. We had a little bit of a wait (an hour) but there were 10 people in line in front of us so I think an hour was pretty quick considering. I wish we had an urgent care like this where we lived. You actually felt like you were at a regular doctors office and cared about!! Thank you for making it a pleasant experience!

Always my go-to. I woke up to an asthma flare up and made my way in.  Waited about 7 minutes to be seen, and was out after getting a steroid shot and my steroids prescription.  All in less than 40 minutes.  I will always recommend NextCare.

Slow. We waited 3 hours for an incomplete sports physical & there was barely any other patients.

Initially the 1-1.5 hour wait time was discouraging, and I walked out, but 60 seconds later I walked back in. Best decision ever! My nurse practitioner was a great! By the end of my appointment, I was thinking that she should be my primary care consultant. Very personable, knowledgeable and compassionate.

It was ok. Attentive staff, front desk staff on top of it this time. Wait to get out after being seen was still long.

I sprained my ankle and had difficulty placing my heel on a flat surface. I was had an x-ray, and was seen quickly . Everyone appeared nice, but I was disappointed because I wasnt offered a wheelchair despite being in pain. I think its important to not assume because not everyone will express pain or discomfort the same.

I appreciated having an experienced nurse practitioner.

Fantastic, quick service! Very attentive staff who really seemed to care about us. We were in and out of there in under 30 minutes (including consultation, X-ray and immunization). My daughter said that she didn’t even feel her shot. Highly recommend!

I have a regular GP, but when I need medical attention after hours or on the weekends, my choice has always been NextCare Urgent Care. The staff is considerate and compassionate, and the waiting room is always clean and sterile. I usually am able to see Leslie, the PA, within 15 minutes of signing in, and I don’t have to wait in the room more than a few minutes after having my vitals taken. The nurse is always friendly, comforting, and efficient which I really appreciate because of all the Covid fears. I believe in the quality of care I receive from the Leslie and nurses, and I would highly recommend them to anyone who is in need of a standby medical facility if you already have a doctor or as your primary health care facility if you don’t have one. They also have a great insurance plan if you don’t have insurance.

Staff is very friendly and they get with you in a timely manner. Love Dr John Davis he takes time to explain and you can tell he cares bout the patients

Dr. Okonkwo and his staff were very kind. It’s Urgent Care people MUST be aware, wait times are to be expected even with an appointment. My kids are always taken care of and we will continue to use them if our Pediatrician is unavailable not to mention it’s very clean and well kept!!Thank you!

I have always had great care with the doctors and nurses at this particular urgent care. Good urgent cares are HARD to find, but this place and their team ROCK! The facility is clean, they are very thorough, very professional and the ladies at the front are just too kind. Highly recommend!

Staff helped me get checked in quickly. Wait was not to bad for having 4-5 people ahead of me. Everyone was pleasant and helpful. The doc was attentive let me know what I had going on. If I need to see a doc fast this is where I go. Second visit still satisfied.

The front desk lady was so helpful and extremely patient. I couldnt get my phone to scan so she check me in manually. I couldnt figure put how to track my boys next in line spot so she patiently helped me. I was a hot mess but she made me feel normal😁 The doctor was excellent and same for the MA. I would highly recommend this urgent care.

The wait was ridiculously long. I waited 3 hours with only 8 people ahead of me. However, when I was seen, the provider and nurse were very kind and professional. The staff are knowledgeable, helpful and efficient. My appointment was pretty quick! I guess they just have limited providers and therefore the wait is super long

Worse service!! How can you accept patients and don’t have the proper tools to service them, something as simple as a urine analysis? But still want to keep their money? I called told my situation and then check in told my situation again only to be seen by a doctor who said yes we can’t do anything as we don’t have the proper things to service you due to the winter storm. That should have been told at check in or when I called in but no instead the front desk lady argues with the doctor about not processing a refund because she did too many today????? Tells him to call Donna or Dana he calls her she still says oh they can’t do refunds but the front desk clearly said she did too many today???I was right there. What kind of urgent care takes your customers money refers them to another urgent care but because they may have things as simple as a urine analysis, but we don’t so we can’t help you! Any doctors office I have EVER been to that is the first thing ever done. Oh but it’s gets better as I am sitting in my car after storming out in tears, in pain and crying after the staff refused to help the front office calls within 3 mins and says we are issuing a refund! All I wanted was to be properly serviced and deal with people who care. The Dr. Louis was nice and had honesty and compassion but the front desk and management really just wanted to take my money and could care less about the pain I was experiencing just wanted to make sure to add to it. I would not recommend to any new patient, current patient, not even my dog and they don’t see pets. This is not how you treat people in pain and you don’t have the proper tools to service them but can take a money when you know you lack the supplies. The refund is appreciated but the treatment was beyond anything I have ever had in my life as adult.

Once again, the entire staff here was incredible. Great bedside manner. Nurse Hollis and her team are amazing!

Scheduled my son to be seen at 1040. Went back after a 15 minute wait. The frost desk ladies were very friendly and helped set something up to pay for the visit since we have no insurance. The physician we saw was absolutely amazing and very friendly!

Im so thankful for the care that my family and I received here. My son had a febrile seizure in the lobby. I dont know what I would have done if the doctor and her staff wasnt there. Our whole experience was great! Also, the check in process was fast and easy.

I’ve been an ICU nurse at a level one hospital for 15 years. I wouldn’t imagine treating anyone the way I was treated by the medical provider. I specifically chose this location, despite higher prices, so I could get bloodwork and a KUB. I offered to pay for each test at the time of service in case cost was the reason for the denial of my request.I could have gone to another clinic who would’ve actually taken me seriously for $36. Instead, I paid six times that for nothing.I was very respectful throughout the visit. Although frustrated, I never raised my voice or became argumentative. I was so frustrated and so sick that I fought tears all the way home. My temp was 102.5 by the time I arrived home.I would tell you the providers name, but she didn’t even think enough of me to introduce herself. I probably still wouldn’t list her name because I have a problem believing a medical professional could provide such a poor level of care. Who knows, maybe she is burned out, has something going on in her own life or just out of sorts today. If she gets sick someday and goes to another provider, I hope that she receives better care than she gave to me. Should she become sick enough to be a patient in my ICU, I will show her what good care looks like .I would like to add that the reception as well as the support staff were all amazing. The clinic was spotless and appeared to be well run. The bathrooms were clean. I made an appointment and I waited a little more than an hour before being seen, which was fine.Up until the time the provider came in, I was very impressed. Fortunately, I would not frequent this establishment again.

Dont waste your time going here! My brother had a very infected tooth. The dentist called in a prescription for pills, but said he really needed a shot too. I called our doctor from the parking lot, but they were booked up for the day. Since the Urgent Care was next door, I decided to pay the extra and get him the shot he needed. They dont seem to be very knowledgeable, because they couldnt help him. They said they only have one route of antibiotic shot, and they dont know what kind he needs. Thats really SCARY!! Imagine going there and they dont know what theyre doing!! I went back to the dentist and they referred me to a clinic down the street. It was cheaper, and they actually knew what they were doing.

Alway a pleasant experience, especially when one is feeling bad. Reserving an appointment was easy, check in was easy, the waiting area is always clean, so are the waiting rooms. I have never had a bad experience with any of the doctors I have seen at Urgent care,Olofinlade FNP, Adebusola, is absolutely wonderful, such a nice bedside manner, so kind and caring.I never regret going to the urgent care off Rayford road.Thank you for always making me feel better.Mrs. Smith

Defiantly recommend This was the first time I been here and it was so convenient and fast. The staff was professional knowable and kind. I was seen with in the first 10 mins of me arriving and the whole process was 30-40 mins. Max. My daughter had an ear ache with prescriptions given and X-Rays for a sprained wrist.

The ability to book an arrival time the day before was so convenient and the online patient paperwork and check in was very fast and easy. We were seen quickly (for an urgent care center). The patient tech was friendly and courteous. The nurse practitioner was great. We will definitely come back when the need arises.

Leslie at NextCare Urgent Care gave excellent care during todays visit for a Covid-19 test. Even though I had to wait for 1 hour for the test, I was a walk-in, first time patient from out-of-state and there were 10 people ahead of me. I felt the time waiting was worth the effort. The test took 15 minutes and I tested negative. Congratulations to the NextCare staff for handling my visit professionally.

Beyond horrible especially for babies. I went there and paid $75 and the Nurse not only misdiagnosed my child, but also prescribed strong dose and heavy medication. Walgreens called me and refused to process the medication for my 8 months old, which I am grateful for them as they know better than this urgent care. I had to go to a Pediatrician uregrbg care which save the day. Walgreens pharmasti told.me that the nurse at the NextCare prescribed the same medicine for all the babies he saw on that day. I would give 0 if I could.