Midwest Express Clinic

The receptionist was Offbeat, I figured probably new. I figured she couldve communicated a little better. Cause it was a Console blocking her present from you. Even though she was filling out some forms for you. She didnt say enough to let you know what was going on. She couldve said have a seat . Ill call you when Im through with your ID and medical card.. Seem like I stood there forever. The nurse was excellent, she Should be recommended doing her part. She even offered water to me, which was refreshing. I love that and I love that doctor. She was very caring and wonderful. Gave me everything I needed to feel better. Because I know I got a ways to go. This is the next morning after. What Difference a day make. Thank you

I have to say my visit yesterday was absolutely pleasant, and I got excellent service. From the receptionist who helped me fill out the forms to the nurse who did my vitals to the provider, 3 amazing women! I was treated with respect, and the service was quick. I work in healthcare for 20 years. I can honestly say people like these people are dying out— people who care— and there were no attitudes. Thank you, ladies, for your care of me. I would tell people, please visit this location if you are not feeling well. They will get you right or try in a dignified way.

Came here last month and the staff was absolutely wonderful. Scheduled an appt beforehand and was seen after a short wait time. Dustin was a great provider! 10/10! He was thorough and allowed me to ask some additional questions related to other health needs. It was a relief that he was so cheerful and welcoming to hear out my concerns. Highly recommend this clinic and Dustin if you can request him!

The visit was very quick and efficient. The check in process was very simple and quick. My medical assistant DJ was phenomenal. Real down to earth and professional. The doctor was great. No complaints at all.

We walked in on a Saturday afternoon and were seen in under an hour which was wonderful. I would definitely recommend walking in, rather than an appointment, because it’s first come, first serve.The nurse and doctor were kind and made my daughter feel very safe. The doctor prescribed an antibiotic for her that wasn’t going to be available for a few days. I called because we needed the antibiotic sooner. They changed the prescription to another for her ear infection and I was able to pick it up that night.Would highly recommend this location. I would also say to manage expectations. These urgent care centers get bombarded with a variety of cases, especially in the winter, and do the best they can with the limited resources. They’re not a full on hospital.This place seemed to operate very efficiently and have a good staff.

Had a great experience here! Was able to get an appointment within a half hour of checking their availability. Did the intake online and then showed up. Was called back within 5 min of arriving and had great customer service from everyone! The NP listened to me and provided me great advice to manage sinus infection. Would highly recommend this place!

Came in for an illness visit due to persistent coughing and new respiratory symptoms. From check-in to check-out, the process was seamless. The MAs and the NP were phenomenal and super helpful. All my questions were answered and all of my concerns were addressed in a timely and professional manner. I was here a few weeks ago for a similar illness and re-assured that that illness had cleared up and this was something different; it’s hard to not get sick when you’re working with children. Was told to come back again if symptoms don’t respond in x number of days. These people know what they’re doing! Highly recommend this particular clinic 10/10 to family and friends!

I had a disappointing experience during my recent visit. The facility seemed to be short-staffed and focused on quick turnover rather than providing thorough and preventive care. I felt that my concerns were not addressed by the nurse practitioner, Diane, and there were issues with sample handling, test orders, and documentation accuracy. I also encountered delays in resolving these issues, which was frustrating. I believe that with more attention to patient care, these issues could have been avoided, and I hope that the facility can improve in the future.

I injured my knee while visiting from out of town, and hobbled two blocks to the Midwest Express Clinic West Loop. The staff were cheerful and excellent from start to finish. When I left within one half hour, I was feeling much better, with clear instructions on any follow-up care I might need. I was lucky - and thankful - to have a clinic near me that provided such excellent service.

Great experience and a very kind, helpful staff. We showed up very ill 5 minutes before their closure for a flu test and they still managed to fit us in. We were helped quickly but never rushed. Would recommend!

I found many good comments for this clinic on Google. At first I was worried if they were fake. After my visit, I found the staffs were really nice. Doctor is also very patient and explained very detailed for the treatment. She even type a note for me. I would recommend this clinic to others.

Everyone was really nice and seemed to care. My wait wasn’t long and I was seen by the doctor pretty quickly. A very pleasant experience while feeling sick.

Ive now been to the Midwest Express Clinic in the West Loop twice and both were great experiences. The first time I went was for an annual physical and it went great. I had to wait a little bit because they are a smaller clinic and there were people ahead of me, but once I got looked at the experience was smooth.The second time I went I get in and got out very quick. The staff is extremely nice and makes you feel welcomed. Im happy I found them and will continue to come here.

I dislocated my shoulder and I called the office to make sure they do this procedure. The assistant on the phone told me that they will evaluate the situation but if necessary then they do do it. I asked once more to make sure I Understood and she said yes. I then got there asked again to the receptionist and then to the person who took my pulse, they both said dr. will look at me and if necessary they can do it and let me know I might need to go to the other office in uptown for an X-ray. Then when the nurse practitioner came in, she told me I indeed had a dislocated shoulder and they absolutely do NOT do this type of procedure at the office and that I have to go to an ER. VERY disappointing keeping in mind I called before going. If I wouldve known this information I would have gone to the ER from the beginning even if it was a little further. I was in pain the whole time and they took a bit of time to see me but nurse practitioner China was very nice and at least she was able to help me with a shot for the pain I was going through. She sent me with a paper for the hospital. I was happy with her and the person who gave me the shot but very disappointed in the other staff who need to be better informed.

LIFE SAVER! A great place to go with or without insurance. With or without an appointment. If you need them they are there.Friendly staff and they give you what is needed to get better. Walgreens is right across the street as well for convenient prescription pick up

Ive never gone to an urgent care that felt so experienced. I get recurrent ear infections and dread going to the urgent care because they often dont trust the way i know my body. Ive had urgent care people tell me i dont actually have an infection, or that they have to give me oral antibiotics, etc etc. Dr. V (dont remember her full last name) trusted me and asked me what i usually get prescribed. I had such a great experience with her and feel great.

Jessica was very informative. She ordered me to get a chest x-ray and then called me later to interpret the results. And she called in my antibiotic prescription that evening as well. Very pleased with the care I received!

Check in online was easy and smooth. When I arrived at the clinic, the staff greeted me in a friendly and professional manner. The space is bright, cheerful and clean. I was seen right away. And Nurse Practitioner was efficient, thorough and listened to what I had to say. I have always liked Midwest Express much better and avoided Physicians Immediate Care (their patient care is terrible— staff are always grumpy and medical staff are not competent in their diagnoses) if at all possible.

Unfortunately I have had on a few occasions the need to go to this clinic but fortunately I have always had a stellar experience. EVERYONE is this clinic is attentive, helpful, and really pleasant to work with. I would highly recommend anyone that needs an urgent care clinic to try this one, you won’t be disappointed

Love coming here for any concerns! Not only is this clinic affordable, but the staff are all lovely ladies! I’m never nervous coming in for anything because they prioritize giving you good care & your comfort!

Got in and out in less than an hour. Staff was courteous and attentive. Pro tip, use the website to set your reservation to speed up the process by 50%. Thanks Midwest Express Clinic. I’m on the mend because you were there.

Everyone was extremely Helpful the doctor went out of her way to make sure She checked all of my symptoms to ensure me of my concerns. Lateera was beyond amazing and helpful!! GratefulFor this team!

Loved this place. They tool excellent care of my daughter. Easy registration process. Fast. Clean. Superb service. We are in town for a tournament and having to find care was stressful. But the group was fantastic. Even got a promised follow up call the following morning to discuss xray results. Hopefully we wont have to visit them again the next time we come to Chicago but if the need arises, we know where to go.

Just wanted to say thank you to the staff on 11/1 at closing time. Came in at 7:30 and stayed till around 8:30 and they were so quick + helpful, im upset I didnt catch any names, i wish i could give them a shoutout. I’m a college student alone in Chicago, family in NY- the kindness they showed really went such a long way and it was the nicest urgent care visit i’ve had here. Thank you!

Delightful staff! I made an on-line appointment and was in and out quickly. The staff are very friendly and knowledgeable. Space is clean and welcoming. Masks are provided.

I had to bring my granddaughter to urgent care. The staff was kind, efficient and very thorough. We weee in and out in about 1 hour and half. Thank you for all of your care when we needed it most.

If I could give it zero stars I would. I never even got to go. I called to inquire if they accepted my insurance and how much it would cost to get a strep test. The staff was rude and kept saying they’d put me on hold and then hang up. Then when I would call back they would immediately hang up. I feel like these are standard questions and who ever was working the front desk that day decided to put in a lot more effort to not help.

The clinic was great, service was very fast, personal was nice, the place was clean and looked good. I felt comfortable the whole time. Definitely going back there when needed.

Had a great experience here given the circumstances! We dealt with 2 nurses and a doctor and all 3 of them were incredible with our 8 month old baby. They were attentive, caring, patient, and so loving towards her, knowing that she wouldn’t be happy with the various tests. The wait time was also surprisingly minimal, both in the waiting room and the exam rooms. I’m grateful we received quick and great care here. Definitely one of our best experiences at immediate care.

I only want to leave this review so the nurses can understand how uncomfortable they made me. I was naked in the room with my legs on stirrups with the nurse practitioner and two separate nurses simple walked in without knocking and stared at my naked body. They said sorry however a mistake like that should not have even occurred as the door was closed. My experience other than that was fine but I hope this review lets the nurses there know that privacy is really important to guests and that their mistake made me really uncomfortable.

Ive been here a few times for flu tests and such, but yesterday I had to visit for a very nasty cut from a kitchen accident. They got me in super quickly and treated me right away. I was quite panicked, but they were lovely and helped me stay calm. I was in and out in only an hour. This is my go-to urgent care and I have always had a great experience.

Went here because I recently lost insurance but saw online they had a payment plan option. I walk in and ask about said payment plan and was told it’s 125$ upfront and whatever cost they charge for labs done and there was no payment plan option nor was it “affordable” . This information should be right under” walk-ins welcome “ so people don’t waste their time nor money

The clinic was neat and clean. Also the staff is professional and made me feel comfortable as well as cared for. By the way they great coffee while you wait to be seen...

Very nice office! Parking lot in the same building (entrance is on the opposite side of the building from the front door). Speedy iPad check-in process and pretty short wait times. Nothing bad to say about the experience.

Very bad service. Even if you have an appointment the wait time is 1 hour after taking vitals again wait time is 1 hour. This is not at all an Urgent care clinic. You die in pain by waiting no proper treatment on time

Midwest Express Clinic and the entire staff at West loop location are extremely nice and very organized. I highly recommend going here :)

I had to come back on here and update my review! You give me a provider that won’t be back for days then tell me I have to come all the way back here to see another provider to send a doggone script to the pharmacy or wait days for the other one to come back! I come all the way back and I’m sitting again like I didn’t sit and wait yesterday! I will never do another urgent care or express bs again! I’ll rather go to the ER! At least you leave knowing what’s wrong and with the damn script

I have been to Midwest Express 3X in 3 weeks! All three doctors have been fantastic! And I did not have to wait long at all. Great service. Wonderful doctors & practitioners!! Thank you for helping me heal.

Visiting Midwest clinic was the most pleasant and comforting experience despite the circumstances, everyone was friendly and concerned. No one like going to the clinic or doctor but if had to go again Midwest would be my first choice. Keep up the good work!

Excellent service with a quick turnaround. The staff at Midwest Clinic is professional, friendly, and always ready to help. Highly recommend!

Its nice and clean. Staff is great. BUT you should know the they sometimes have only one provider seeing patients, so unfortunately, wait times can be quite long.

The staff was super sweet. I came in super sick & the doctor was able to see me quickly. She listened and provided education regarding why my ear infection was reoccurring. She took care of me better than my own PCP back in Boston! Thankful for her. I was able to get my antibiotics within a few hours I felt extremely better.💓💓

I got very good care once I was seen. It was quite busy the day I went and I had to wait awhile. I was feeling very very bad the waiting was miserable. But that happens. Everyone was caring and understanding.

This was by far one of my best experiences with any medical facility. Everyone who works there is extremely friendly, efficient and went out of their way to make us feel comfortable. I showed up with two young children, both whom had strep throat. (Nightmare)The facility was nice and clean. They had children sized masks readily available. They also had lollipops and stickers which made the entire experience much better.The medical staff is extremely proficient and knowledgeable.Everyone kept apologizing for the wait… But honestly it wasn’t that bad. I expected much longer.The local pharmacy kept messing up the prescription they called in and they were extremely responsive and even called them back three times to make sure my daughter got the correct prescription.Thank you all!

I got in fast to see a doctor, front desk was very friendly, excellent customer service, medical assistant were very friendly. Doctor was on point sent my script over. I was on my way!! Would recommend coming here for fast results.

One of the NPs there named China (spelling??) was very nice and professional and a respectful listener. However, they faxed prescriptions to a wrong pharmacy for me

It is a very awesome place to go to. The nurses are fantastic!! 10/10 is my rate. I’m always keep going to that clinic.

I have been coming to M.E. for a decade now and have always been extremely satisfied with the service providers. I have sent at least 5 referrals to the Greektown location over the years because the staff does a great job getting you in quickly and thoroughly diagnosing whats going on.

I was on work assignment in Chicago and feeling poorly. I looked at reviews for local urgent care options and stumbled on Midwest. The portal was easy to use and I got an appointment right away.The nurses ad doctors were thoughtful and thorough! I wish being sick was always this easy.Thank you all for caring for me away from home!

I been here twice and both experiences were great. The front desk receptionist was very friendly they checked you in and let you know your wait time so you won’t be surprise in case they’re super busy. The doctors were very informative and seem to be understanding. I would definitely drive 45 minutes if I needed urgent care.

Dr. Alma was awesome and Angela help me get the documents I needed fast and easy. Will come back if another emergency occurs. Hopefully no time soon..😁

This was the most comforting and helpful medical visit I’ve ever had. Highly recommend.

Had a very pleasant and comfortable experience at the Midwest clinic in Greektown! The office was clean and the staff was very accommodating. I was treated by Amy A. who was extremely supportive and helpful. 10/10 recommend :)

It was a busy time for them when I walked in. Saw a nurse super quick to give information. The doctor pretty soon after that. I Siad this isnt right, so step one was some over the counter stuff and if it got worse they will have antibiotics ready on file. Been two days and Im already feeling better per her recondmendation. Thank you team

Our visits with Midwest are always pleasant. The staff is fast, efficient, and courteous. They have X-RAY and that’s a plus. The location is convenient for my family and their parking lot is just across the street. I didn’t give 5 stars because of the parking, however. The spots are small and limited.

I went here with my 3 year old yesterday and latera was the best. She was nice and patient. It was our first time coming to this location and I loved it! I loved the lobby , the cleanliness of the place and latera kept my child occupied and quiet when I went to restroom by giving her toys and stickers. The visit was amazing.

I made the appointment and wait no time to see the doctor and he help me a lot for detailed explanations and referrals for my next exam.

From the front desk to the staff in the back, 10/10. And the front desk ladies, man, they deal with some stuff and they have such patience. And the back staff, quick, empathetic and to the point. Very grateful they are in my building

The place was very well put together. They were super organized and wait time wasn’t too long. The nurses and front desk were so sweet and amazing. And the vibe was so calming. And they were able to help me out last minute cause I couldn’t find any doctor office that would take me last minute. 10/10

My daughter came down with fever and a rash. We took her as a walk in and she was seen pretty quickly. The staff were kind and attentive. We were able to get a treatment plan going for her. Honestly, it was a great experience.

I don’t know what changes were made at Midwest Express Clinic located in the west loop but my wait time has been cut in half and getting test results back the next day that used to take 4 or 5 days I would recommend this location to anyone

Waste of money. couldnt do anything. and even charged me for a urine and pregnancy test for no reason. nothing could be done, but wish they could have spared me the time to listen to them to just tell me nothing could be done. spoke to the doctor for 3 minutes?

Everyone was really welcoming and my nurse made me feel very comfortable i’ll definitely be continuing to go here!!

Everyone was so friendly and helpful with what I needed I really appreciate it. I would recommend going they made my first experience remarkable and I will be returning in the future.

Fast and friendly! Always pleasant compared to other urgent care facilities!

Staff was great - I had a bad reaction to a shot and China and her team were very helpful for ~30mins

One of the best clinics I’ve ever been too! Went for a work physical and was in and out. Most places I had to wait over an hr just to get told they couldn’t do my physical. I called before going in the staff was very helpful and coming in the staff was very friendly!!

Went in earlier this week for a TB Test for work. Signed in on the kiosk and was greeted by a warm and welcoming black woman with braids and glasses. She got me checked in quickly and administered my TB Test. I came back in a few days later for my reading and was in and out quickly and efficiently. Great customer service and clean environment!

I love this place. First time patient and Ill be back if the need arises for me or my family members. My daughter actually referred me here because she was so impressed when she took my grandson there. I see why. The atmosphere is great and theyre extremely friendly and get you in and out in a timely manner. My nurse practitioner (I wished I remembered her name) was wonderful. She took the time with me and addressed my issue with the best of care. She was xtremely professional and down to earth. XRay tech was great as well. The only part I didnt care for is that I have to stay off my foot for 2 weeks. Lol. I stink at sitting still. Drs orders. I have to follow them if I want to recover. 😊😊

Short wait time, friendly helpful staff, and great doctors! 😁

Very frustrating experience. The clinic needs a better online signup process. The website says that the times listed are not appointment times, but labeling something ‘visit time’ clearly implies they have availability to see patients in that general timeframe. I wanted bring my child in for an urgent care appointment, and the website showed available times every 5 minutes starting pretty much immediately, which suggested they were not busy. When I showed up the waiting room was full and I was told that there would also be a long wait once we were called to the back, because they only had one provider. So my daughter was not seen for over an hour and half after the visit time. If their website had accurately indicated their availability, I would have gone somewhere else.

Requested an early appt for next day and only waited about 5 minutes. A PA came in and did vitals and the dDR came in shortly to discuss. I needed a few X-rays from a fall and got those done in 10 minutes. Doc came back and reviewed and turned out I had a fractured toe. Gave me instructions on further care and out of the appt in less than 1 hour. The Dr. was great and office staff very professional.

I didnt have an appointment but was able to walk in and was seen within 30 min. The front desk and all of the medical providers were inviting and professional. My prescriptions were called in immediately and I was home within 2 hours of when I left. Very impressed. Will definitely be back.

Our recent clinic visit was a 10/10, all thanks to the attentive staff, particularly Ashley and Emily. Our 2-year-old son wasnt feeling well, and both Ashley and Emily were incredibly accommodating and caring. They made reviewing his symptoms a fun and comfortable experience for him. In just an hour, we were in and out, and his prescription was ready at our nearby pharmacy. Thank you!

You can schedule an appointment ahead of time which sped up the process a ton. Jessica was absolutely wonderful to work with - very knowledgable and great bedside manner!

Update:I’ve been coming back to get all my medical needs checked and this place is run much better. You still have to wait a while in the rooms for the physician to see you but it still beats waiting to be seen by my primary which takes much longer than here. The physician on staff there now is amazing with bedside manners and takes their time with you.If I could give this place a -100 I would. Prime example of horrible healthcare system in US. I come in at 5:30pm with my daughter and they only had 1 person in the waiting room. The receptionist tells me “they reached their capacity for the day and can’t take anymore patients”. WOW. Is this an urgent care? We had no choice but to leave. Then at 7:30pm we drive by and it’s still open with one person in the waiting area. How can we in a place of a “pandemic” have an urgent care at 5:30pm deem themselves at capacity limit with no one in the waiting room and still stay open 2.5Hours later still accepting patients. Wrong on all levels. I wish I could say I was African American to call this racism but I’m just a single whiteMom trying to take care of her daughter under an overly sensitive CPS school system.

The nurses and doctors were incredibly nice and understanding. Overall, my visit was a great experience. I presented several severe cold and flu symptoms and they first tested me to make sure it wasn’t strep, flu or covid and then prescribed me the right antibiotics since it was a bacterial infection. Overall an incredible service, I had to wait a bit before my appointment but considering I booked it online just a couple hours before my allotted time and all other clinics in town were full for two weeks it was actually very fast! I am so glad I live near such a useful and good quality service that can be accessed so quickly and easily.

I love this location. They are efficient, yet professional, and if you are lucky enough to breathe the same air as Mykel, consider yourself blessed! Cannot thank you enough for your care and support ✨

This place was fast and efficient! I am an out of towner and called around for pricing. It was also reasonably priced. Everyone was very nice and listened and helped solve my issue.

We went to the clinic for the first time and we really liked the treatment from the moment we called, very friendly, the first and third time a very professional staff. The second time we went to follow up on my little ones treatment, the nurse who treated him was not very friendly.Also we are self pay patients and it is not as expensive as we thought, it is even cheaper than making the appointment and going to the hospital even for an emergency.

The doctor that saw me on that Monday I dont remember her name but she was awesome.

Had a pleasant experience with my 2 year old. Staff was all super friendly and efficient.

The staff was great!! The process from check in to check out was seamless and professional throughout. One of the best same day clinic experiences I’ve had.

I was a new patient with Midwest Express Clinic and walked-in for my first visit. Elizabeth at the front desk was professional, efficient, and friendly to answer all my questions. Wait time was good overall, nothing to complain about. Bridget helped me to get some basic information collection before I got to see Dr. Liz, who was absolutely professional and knew exactly my issue of my visit. I’m feel much better with the prescription and will do a follow-up check this Friday. Overall it was a great and pleasant experience! Great location, friendly staff, relaxing environment. I would definitely recommend visiting this clinic if needed!

Efficient and effective. Still confirming the treatment cured my symptoms, but the doctor appointment and diagnosis process was quick and easy. Really liked my Doctor as well - caring, kind and smart. They even made an exception for me to get my prescription faster due to work conflicts. Highly recommend !

My experience at this urgent care clinic has been nothing short of amazing. Even though I didn’t check in online, the short time was only 10-15 minutes. The wait time for the doctor was around 20 minutes, depending on the number of patients there and what brought them in. They were able to schedule me for an ultrasound on the same day. I just can’t say enough good things about this clinic and the staff that works here. They are attentive and answer all your questions. I have been feeling anxious lately but I hardly felt anxious while waiting. That’s how great the service was. Highly recommend!

Everyone was very nice, except the medical assistant, she kept repeating herself like sit down on the bench. I had to tell her please I can understand you first time around. Other than that it was a nice visit. I was in and out. Like 2 hrs.Following up, they did reach out to me very concerning about my experience and apologized. They handled the issue and reassured me it wont happen again. They really care about their patients, I can say that.

Always so convenient and thorough! Loved my friendly practitioner!

My visit took place on 4/10/24.I didnt see a provider, I had a nurse visit for a B12+lipo. The receptionist may have been new but she was disorganized, rude and very nonchalant as respect to the patients in the lobby waiting. Calling patients up to the desk for business, but making them stand and wait as she took multiple calls and answered multiple questions on those calls. Instead of answering the phone and asking callers to hold in order to give proper respect to patients she had standing in front of her, she took calls and answered multiple questions. When I got called up to the desk, she did the same thing to me while running my payment. She then took the call to the back (without explaining anything), I attempted to stopped her and asked her if she could finish processing my payment and for my receipt, she responded shed be back! By the time shed returned, the payment had timed out and she had to process the payment again. But she didnt own that either telling me the computer malfunctioned, even tho she was able to process other payments before and after mine. Her lack of care was most apparent when the nurse asked if my visit was for a regular B12 shot and she responded yes. The nurse drew up the injection and called me in, I asked if it was a regular or w lipo and it was regular. If I hadnt caught it, I would have received the WRONG INJECTION. She should always double check before confirming when medication or injections are being given because that could be a liability. It doesnt seemed she was properly trained but her attitude was very poor and I dont know if you can train that out of someone.

The staff took really good care of my first grader. Really glad that I chose midwest.

I’ve been to this location a few times (for my own health and to tag along with my partner when he’s been ill.) All experiences have been solid—even on busy days. One of the most notable aspects of this location is the great quality of providers. We’ve seen PAs and NPs at this location, and they’ve all been super thorough, helpful and caring.I had a particularly great experience on Nov. 27 with my provider, Mev. She was very friendly, truly listened to my concerns and gave me a thorough exam. This was one of the first times I’ve been to an urgent care clinic and haven’t felt rushed or dismissed as “just a cold”.She assured me she’d follow up with x-ray results later that day, and I heard from her less than an hour later with an update and a thorough plan of care. She answered all my questions, and set up a follow up appointment for later in the week.I was very impressed and felt that she left no stone unturned.The medical assistant at this appointment, AJ, was great. She was very friendly, listened, asked follow up questions about my medications and was extremely polite and easy to talk to. It didn’t feel like a “going through the motions” experience, which was greatly appreciated!Visiting an urgent care facility is never a fun experience—especially when one doesn’t feel well. I would definitely return to this location for their caring staff and thorough providers.

My chief of complaint was not answered by results I received so I have no idea if my issue is resolved so now I have to seek out more medical care. I will be informing my insurance of this issue as well as letting all my friends and family know to seek urgent care somewhere other than this establishment. I tried to contact the location to speak with the PA who assessed me and was told I would need to come in for a new appointment to ask about my results just so they can bill my insurance again. Please seek out your primary health care provider or another urgent care clinic, this place is a joke and insurance rip off.

Our experience at this clinic is as great. They saw us quickly, were very friendly and answered all our questions. We will definitely be back.

We had a great experience! The staff was attentive and cheerful, and my 4 year old had a great time getting diagnosed with strep. Highly recommend!

It was my first time visiting and I am very grateful for their care and service. The front desk staff, nurse practitioner and doctor were very welcoming and compassionate! I felt very safe and they took their time to listen to my concerns. I was surprised how calm I felt, I love the energy of this place. Everything was done quickly, but calmly and professionally. This is the type of energy and space we need when we feel unwell, I am very grateful I came here and I will definitely be back for follow ups. I highly recommend them!!

Front desk staff were friendly and helpful and went the extra mile to verify my insurance. Emily treated me and she was extremely thorough, asked lots of questions, and assessed my situation really well. I was in visiting from out of town, so it was reassuring to know that I could receive good treatment.. Thanks team!

Great service and quick turn around time. The provider who saw me, Feride was professional and very experienced both with patient care and performing the tests I needed. Highly recommend.

My experience was great & the staff was informative & helpful. The facility was super clean & the staff was very nice & friendly. The wait time was less than 45 minutes, as a walk in patient, which was great as well. I would recommend Midwest Express Clinic to my friends & family.

Great quick service! There was a two hour wait in the ER for a x ray. I got in to see Midwest the next day. Ashley went above and beyond to get me a copy of my x ray. She was patient and waited on the phone with me until I received it. Turns out I wrote my email down wrong so after multiple tries Ashley was able to get it sent to the right email! Thanks again 10/10 will come back for any urgent care needs. Best part is they accept all types of insurance!

They were nice, human and empathetic with me and my situation, excelent service.

If you need an urgent care, go here. The Midwest Express in the West Loop has the most friendly staff, a sparkling clean facility, and trustworthy, knowledgeable providers. I’ve been here twice and had the same provider, Mevlida Vranjaca, PA-C, both times. She is kind, empathetic, and does her absolute best to help you. The only potential con is the wait time (depending on when you go), but what else would you expect from an urgent care in a densely populated area? Just be patient! I recently had a workers comp incident and had to go to a different, nearby urgent care and it was a horrid experience. Made me appreciate this clinic even more!

The Receptionist very professional the Dr. Very professional and nice wonderful personality and very thorough and detailed

Would avoid this Urgent Care Facility to avoid headaches, stress ontop of existing medical issues.Front Desk Interaction:Upon my arrival, after registering online, I encountered a delay in being greeted by the front desk staff. When the attendant did arrive, her demeanor was noticeably agitated, which may have inadvertently affected the quality of service provided to those waiting. It would be beneficial to ensure that all staff members are trained to handle their responsibilities with a consistently professional and patient-focused approach, regardless of internal stressors.Prescription Handling and Communication:There was a miscommunication regarding the location of my prescription delivery. It was stated that the medication would be sent to the pharmacy closest to my home; however, it was not. Additionally, the dosage of the medication prescribed was higher than what was discussed during my consultation with the doctor. This discrepancy not only necessitated further adjustments but also raised concerns about the potential for adverse health effects. Attention to detail in prescription processing is critical, and I suggest implementing a verification process to confirm that all prescriptions are accurate and properly communicated to the patients chosen pharmacy.Provider-Patient Communication:Lastly, it is imperative that there is clear and careful communication between the healthcare provider and the patient. Ensuring that the provider is attentive to the patients medical history and current needs will help prevent similar instances in the future. Perhaps a follow-up protocol could be established, allowing patients to confirm their understanding and agreement with the prescribed medication before leaving the facility.I hope will be constructive and lead to improved patient care and satisfaction.

Horrible service here also. Where is my information? I have been to the clinic on Chicago the horrible front desk person says I’m not in the system. Your security and safety will be compromised at this clinic. Be very careful with the information you disclose.

I got in line virtually, and only waited 10-15 min to be seen. The provider who helped me was kind, attentive and thorough. I ended up needing specialized imaging for which the tech was fully booked for several days, so my provider called the tech personally to ask her to squeeze me in, knowing I needed to be seen before traveling. She also followed up with me personally on the results. I’m very appreciative of the fast and high quality care I received.

Extremely long wait time, even with an appointment. Staff is great.

Overall, I would recommend this clinic for walk in services. The check in process was smooth and the front desk clearly explained the insurance/paperwork side of things. The PA did a good job and clearly explained the treatment plan. I did not give 5 stars due to my experience with the CMA. Our small child was not feeling well and in a clinic with strangers. It is normal to be frightened and hesitant. What was upsetting was being told that I needed to teach my child better. This commentary was not necessary for delivery of care.

Should be the go-to diagnostic clinic in Chicago downtown area. The process is so organized for a walk-in.

The Midwest Express Clinic on Adams was clean, very neat. The staff were friendly and accommodating, making you feel welcome and comfortable during your visit. Nurse Practitioner Mev, was friendly, patient, and thorough. Mev listened, took the time to address all of my concerns and provided excellent care. The fact that Mev also scheduled a follow-up appointment for me shows the commitment to ensuring my well-being. Great experience!

As a walk in not feeling well, they weee a breath of fresh air!!! Everyone was pleasantly helpful!I’m so upset at myself for not remembering my treating Dr’s name but she just may have saved my life! I pray this clinic and everyone that works many many blessings!

Great urgent care. My first time here was awesome, the team was able to assist with what I needed in a timely fashion. Everyone was also pleasant throughout my time of being seen 👍🏾

This was my daughters and I first time going but it was and awesome experience. We couldnt get the treatment we needed but they made us feel very welcome. The staff was awesome 💕

They are friendly and pleasant. Got seen within 30 mins of arrival while I waited... They have coffee! (Keurig). I was grateful for that. The complimentary parking at the Walgreens across the street makes this location one you should not hesitate to go. You will be treated well!

Doctors were very polite and the nurse who crates me was really pretty. I felt comfortable and the process was fast. They made me feel good an the doctor that helped me was so caring you couldn’t ask for anything else , 5-stars

Who has time to be sick? Not me. This is my go to clinic if your a busy person who wants great service and needs to keep it moving. The staff is very friendly and attentive. You’ll be in and out. They had my meds ready at my local pharmacy right after I left. My physician Bolanos was excellent.

Everyone was really nice at this clinic. They made me feel secure and explained everything to me.Update (Review changed from 5 stars to 2 stars):I received really excellent care at Midwest Express Clinic. The reception staff was great, and the medical assistant and doctor were patient and attentive.However, I, unfortunately, can’t recommend this clinic for anyone who is currently low-income.I’m currently experiencing homelessness and on Medicaid. Before going to Midwest Express Clinic to receive care I checked their website to see if they accept Medicaid, and it said that they do. When I gave my Medicaid card to the receptionist there was no problem.A few weeks after being treated, though, I received a bill for over $400. The bill indicated that Medicaid had not paid for any of my treatment.Receiving an unexpected large bill is a hardship for me right now. It will take me some time to be able to pay off the bill, and I’m hoping that it does not get sent to collections before I’m able to pay it off.Also, be aware that when you go to receive care at Midwest Express Clinic they will make you put a card on file in order to receive care. In a lucky coincidence, I had to cancel my debit card and get a new one due to a fraudulent charge on my account, so they were not able to automatically charge my debit card for the $400. If you can’t afford to have the full cost of your care automatically taken out of your checking account, especially if your insurance ends up not covering things you expected to be covered, I recommend you go elsewhere.It’s a shame, because the medical care really was good, and I don’t know if there are any urgent/immediate cares that take Medicaid in Chicago.

It was the BEST experience! Quick, hassle-free and thorough! Exactly what healthcare SHOULD be!!!! Elizabeth Bolanos, FNP-BC is phenomenal!!!!! She is an incredible practitioner!! I feel so fortunate to have received care from her!!!! I will be back for any and all routine, and acute care, when applicable!! Thank you to the entire, amazing team at the West Loop location!!!

My husband was extremely impressed with the experience at Midwest Express clinic!! Thank you Dr. China 😃

I forgot my doctor & medical assistants names but I was in on Wednesday & they were the best. Staff here is always so super friendly & every time i visit this clinic it’s clean and i’m in and out with a diagnosis and prescription within 30-1 hour. They do their job thoroughly, quickly and make you feel super comfortable. i’m fortunate to have come across this clinic, they say they value their customers and they really do. I hope the staff is happy and treated right. They also except goverment insurance (Medicaid)

The clinic is amazing, the nurses and the doctors. Dr. China is just amazing!

Wow- I’ve been in Healthcare for 30+ years as a nurse and I am impressed by the Midwest Express experience! Thank you

I had an amazing experience here! Went here after being seen at the ER twice and not receiving answers from them or my PC. They took their time speaking with me and helped me get to a solution. Thank you so much to this team! All friendly with impeccable bed side manners.

I received very good service and didnt have any trouble getting an appointment on the same day.

The best experience weve had at a clinic ever! The staff, nurses and doctors are wonderful! Nice, helpful, do their best to accommodate everyones need as fast as they can. And everyone is so happy in the workplace. We were kept up-to-date on our wait, they helped us with parking and emailed us our COVID test results when we needed to leave to get to an event. I cant say enough good stuff about the folks at this Midwest Express Clinic. Thank goodness for kind, helpful, happy folks like this that are in the medical field keeping us healthy and safe! Thank yall very much!!

I visited the urgent care clinic with my niece on Dec 10, 2023, seeking prompt medical attention. The initial rapid strep test came back negative, but we received a call today on Jan 2, 2024, stating it was, in fact, positive. This delay resulted in my niece being without antibiotics for three weeks, and unfortunately, two other family members fell ill with strep throat during this time.While the clinic provided urgent care services, the delayed test result had a significant impact on our experience. The communication regarding the test results could have been more timely, preventing the spread of illness within our family.

If you don’t have insurance, don’t come here. they wanted me to pay everything out of pocket before i was even seen by a doctor and told me there was nothing they could do to work with me. really wish they could have helped me.

Make sure to book your apt/“check in” online beforehand and there’s less than a 5-10 min wait once you arrive.My physician Mevlinda V. was one of the best providers I’ve ever had, and I work in healthcare so I can be quite picky with my dr’s. She was kind, attentive, informative, great bedside manner and really took the time to break things down step by step and explain things.Don’t sleep on this urgent care clinic yall, they’re great

It’s never really pleasant to go to an immediate care but the staff is always friendly here. Special stars for nurse practitioner Frida (she’s from Turkey) not sure about spelling of her name. I have never witnessed such delicacy when talking to a child and explaining what she’s doing. Prior to testing my boy for flu rsv covid etc, she so kindly spoke to him telling him to trust her and to place his arm on her wrist and if it hurt to move her arm. Just the way she spoke to him and her demeanor towards him was so incredibly touching and much appreciated. She’s a GEM!

The staff is super friendly. The 3 times ive been there ive been taken care of pretty quickly. When the hospital failed to give me proper treatment for an accident, this urgent care was able to stitch me up in no time at all. It was also way cheaper than an ER visit.

Nice staff, professional and kind. Little to no wait time (but I did go early in the morning). Good clinic. Good vibes

I have been experiencing a cough for at least three months due in part to some conditions in my basement. On January 3rd, I called Midwest Express and was seen right away. They checked everything including my right ear which had a substantial amount of earwax that needed to be removed. Once it was done, my cough went away and I was able to sleep through the night.

Nurse Practitioner was extremely helpful and informative. Awesome care and efficient.

Went in because of difficulty breathing due to herniated disc. Checked in online prior to my visit and saw Dr. Maeve (Mev?). The wait wasn’t bad at all. She was super informed, reassured me and answered all my questions. I had a scheduled appointment to see a neurosurgeon and let her know, so she was conservative with her prescription. Left feeling much better and with plans to improve upon my conditions until seeing the neurosurgeon.

I was ailing but had a wonderful experience at Midwest Express, West Loop.Dr. Vranjaca was incredibly thorough and took great ti.e to review my test results. Later.Gave me questions to askmy primary care.Ashley at the front desk was outstanding...so gracious and efficient..she even sent me my results ectronicly

I was about to go to an urgent care for some pain symptoms I was having but I’m glad I found Midwest express clinic. My typical experience using urgent care is very long and takes hours. I was seen so fast. They helped me with exactly what I needed and was out the door in about an hour.FYI for those being seen for an ultrasound, it is an actual appointment time that you would need to be there on time vs the regular estimated “hold your place in line” check-in time visits.

Clean facility, nice staff, wait time was reasonable. I would come back again

Great experience. The clinic was slightly backed up and obviously understaffed but they were up for it. Despite the staffing issues, Dominique and Elizabeth were great and treated my daughter like she was the only one there. Dominique even followed up with us the next morning regarding my daughter’s prescription and to see how she was feeling. I will definitely return for any future medical needs. Friendly staff and a clean facility.

I have a very good experience with Midwest Express Clinic. The stuff , medical team are experienced , kind and professional especially Jessica that she takes good care of me visiting that clinic. Her smile and kind words makes me comfortable in that office visit and she tries all her best to fix my problem.

I have been struggling to get the support I need for medical care from Northwestern. A friend suggested I try this clinic. They were so helpful, yes we can instead of no we cant. It served my basic immediate need, friendly, professional. If you need immediate care or tired of the medical system run around, I recommend this clinic.

From my first phone call to setting up a follow up appointment, and everything in between, everyone was courteous and helpful. The clinic is clean and organized and staff is warm and efficient. I no longer have health insurance but the out of pocket costs here are relatively affordable. My overall experience was great.

I love the speed, professionalism and care that Midwest Express Clinic provides to its patients!! From the quick and efficient registration online, to getting quick same day appointments, to walk ins. I love the energy of everyone working at this place!! Such an upbeat and happy environment for all! And the care, diagnosis and treatment is top notch!! I totally recommend them over and over!! Love how they know I go weekly to get Covid test for work, in and out in less than an hour!!! Great Job gals and guys!!!

Staff was very professional and good at their jobs, quickly diagnosing my issue. Minimal wait time, I was surprised how quick I was in and out.

I have been here several times and have recommended it to others. It’s clean, the staff is friendly and kind, the doctors are nice and helpful. It is how you want to be treated in the healthcare field! Just a wonderful staff!

The wait time was like 5 minutes. The whole clinic was clean. The staff was friendly and knowledgeable. Thanks for taking good care of me!

ROBBERY. THEY NEVER FOLLOW UP, EVEN THOUGH YOU PAID FOR THE SERVICES. ROBBERY. Would give 0 stars if I could. Never have I ever had such a bad experience at an urgent care in my life.The PA wrote my an order for a CT scan that didnt have an order number or enough information for the insurance or imaging centers to accept it. Realistically, the order was extremely vague and had no information except the scan to be done and clinics information.Ive called so many times to get an order number, and the front desk just tells me theyll relay it to the doctor / PA. Its been over a month, and Ive never received a call back. Additionally, when I call, I usually am on hold for absurdly long periods, after which the machine will automatically hang up with a voice mail directory, and Ill have to redial and get hold again, restarting the painful process.I also got blood tests done, and of course, I never got the results back, despite being told itd get emailed to me a few days after. On the website, it said youd be able to check results via the patient portal, the setup instructions of which should have been e-mailed after my visit. Of course, I didnt get an e-mail to setup the patient portal. When I called, they hadnt even initiated the process because they didnt have my email, yet I wrote it on forms and was never notified.The logistical and operational incompetence is baffling and comedically bad. What a joke!

My initial consultation was pretty fast and very efficient. The staff is professional and personable. I had to come back 2 days later due to timing, but that can happen in some situations and this presented no real issues to me at all. I was able to get my treatment the same week and the pricing structure was extremely reasonable. I would highly recommend this site at 779 W. Adams to anyone needing their services. Dr. Young and his team are top notch. Thanks for a great experience !! 💪🏾🙏🏾

It was my first time visiting and I was very pleased. The staff were very friendly and immediately acknowledged me as I entered the clinic. The nurse practitioner was very thorough and understanding. She was patient and concerned. The staff followed all proper steps in assisting me with my injuries.

This was honestly the best experience I have ever had at a clinic. Everyone was super friendly and welcoming. I usually get pretty nervous but I felt much more relaxed after interacting with the staff. The music station is also pretty great.

Really nice clean office, staff is professional, wait time has been 10 to 20 mins. I have seen 2 excellent MDs at south loop. Both MDs were very patient and listened to my concerns and provided excellent treatment for my illness. Had walking or Community pneumonia and didnt know it. Midwest is now my go to for my B12 shots monthly.

Booked an appt online. Was seen within 10 mins. Took my 5 month old and they were screened and sent to ER. Grateful for the clinics efficiency and speed to get my baby well.

I can always be taken care of with the least amount of waiting. All the staff there are friendly and efficient and caring. I would and have recommended them!

I am very happy with the way I was seen and treated at the Midwest Clinic. Staff was very helpful, diagnosed me and gave me the medication needed to get better, since I wasn’t able to see m regular doctor. If you need quick medical care come to Midwest Clinic.

My experience at Midwest was exceptional. I completed check in info the evening prior. Signed in when I got there. Everyone was very professional. Didn’t wait too long to be serviced. This was my second time at this location. Would recommend for urgent care!

Highly recommend. Of the urgent care facilities in the area, I like this one the best. Clean, quick, professional. Medical advice from the NP was solid. Would definitely return if needed.

Best walk-in experience for a Dr. visit Ive ever had. Friendly, professional staff. Clean and welcoming environment. I would definitely return!

The staff was amazing. My 8 month old baby has been sick for 2 weeks & his provider wasnt able to see him. I booked a check in yesterday and was seen right away. From the lady in the front desk being warm and welcoming to the ladies in the back being just as great! The NP he seen was Gabrielle and she was amazing and super helpful on what I should do to help my baby. This was only his second time coming here & both times the expierence being wonderful. Would highly recommend.

I was a walk in and the young lady at the desk was very efficient and helpful. The girl taking my information before seeing the doctor was very thorough and the practitioner who took care of me listened to all my complaints and knew right away what my problem was and gave me a prescription

First time at this location on Wednesday 12/6 during the afternoon. It was busy the entire evening but I’m grateful for the team’s patience, professionalism, and care. Even the extra time spent researching my rare illness. Special thanks to Mev, really appreciate the care.

CLEAN SPEEDY ACCURATE......FREE PARKING IN FRONT.PLEASE BE COURTEOUS TO STAFF THEY ARE DOING A GREAT JOB CONSIDERING THE UNDERSTAFFING.MIDWEST CORP.....ACKNOWLEDGE THE GREAT WORK YOUR STAFF DOES!!!!

Great care received. Immediate response time and walk-ins welcomed. Nurse Practitioners are caring, patient, and professional. Our first appointment was with Stefanie and most recently Rachel. Both excellent! Telehealth call with Dr. Johnson went very well. Will use these services again without hesitation. Also-convenient parking across street for clinic clients.

Staff was incredibly nice and helpful. Check in was easy, and was well taken care of by the Doc. Wait time was under 5 minutes even as a walk-in. Over all 30 minute visit.

The staff was amazing. So nice, extremely knowledgeable and very accommodating. I was in and out in less than an hour the day before Thanksgiving. Thank you for being there and all that you guys do! :)

Came in because I’d been dealing with flu like symptoms and spent over $75 on some drugstore meds that didn’t even work.The registration process was seamless and they came highly recommended by a close friend. The wait time wasn’t unbearable either, I probably waited about 45 mins as a walk in, maybe less than that. The staff and nurses were kind, efficient, and explained things in plain language. Even when I sent my prescription to the wrong pharmacy, it was easy to call them and have them send it to the correct one. I say all this to say, if you’re dealing with something that says to go to urgent care, go to Midwest Express Clinic in the west loop.

The staff were very knowledgeable and friendly. They were super accommodating and fast. Honestly a much better experience than going to a doctor’s office.

I was very impressed by the level of care I received by the nurse practitioners and physician’s assistants at the Midwest Clinic. They were patient and attentive to my needs. They were accommodating when needed and willing to consider alternatives when necessary. I would recommend their services and will return if needed.

We needed to get a school physical ASAP and you guys delivered. Your staff was kind, patient, and efficient. I would highly recommend Midwest Express Clinic!

Developed nausea and vomiting on trip to Chicago. Even a swallow of water caused vomiting. Went to Midwest Express Clinic - easy check-in, was seen in less than an hour. Given anti-nausea med and stayed there until I could drink water without throwing up. Was given prescription for more anti-nausea meds that I filled across the street at pharmacy. I am SO HAPPY and GRATEFUL for the compassionate care that I received at Midwest Express Clinic. I got on Greyhound bus several hours later and did not have any further gastrointestinal problems.

I went in for a quick Rapid Covid-19 test. The facility was clean and well organized. I called ahead to fill out a form online and uploaded my insurance information. The nurses were lovely! The whole process only took about 45 minutes with the test results taking 15 minutes and waiting taking 30 minutes. Very impressed!Also, I tested negative so I got a lollipop.

I was blown away by how fast, efficient, and friendly the whole staff was! I went to an urgent clinic around the area and they told me the wait was 2 hours, so I left and found Midwest Express Clinic and I’m glad I did! They were able to get me (a new patient) in and out within 30 minutes - a plus that the staff was super friendly!! If you’re looking for a place to go, I would definitely recommend going here.

I was provided information to arrive at 7:29p to be seen for some health concerns that my PCP wanted addressed asap but was unable to get me in for a visit. I registered online, providing personal information, with the understanding that I’d receive care for my health concerns. However, I was denied being seen because I was unaware/unable to provide a credit card to place on file. I had already paid for street parking. I’m upset because it left me little time to be seen outside of an emergency room. The suggested that I should ask someone to provide their financial information on my behalf. I wasn’t comfortable with that given that the credit card would remain on file. Then the receptionist proceeded to ask the providers if they would be willing to make an exception and I was told that they declined. It’s an unethical medical practice to obtain personal identification information for services that are contingent upon provision of payment information without being warned upfront. This should have stopped the required online registration process before arrival to the clinic.

Great experience! I arrived as a walk-in, and the staff was super helpful, fast and friendly. I had a pretty sore throat, and they were able to do a rapid test to make sure I didn’t have strep. In order to be sure, they also sent in swabs for a culture test. Overall, I felt the doctors and staff paid close attention to patients. Would recommend and will be back for anything else minor.

I recently came in after being sick for almost a week with little resolution of my symptoms. Even though this was an urgent care and I was a walk in patient, my wait was minimum. The woman at the front desk kept me updated about my wait and made the entire process feel easy. My nurse practitioner, Anum, was ver knowledgeable and compassionate. She started me on treatments and scheduled a follow up to monitor my symptoms. I would definitely recommend for anyone needing quality urgent care.

Service so fast I couldn’t finish the sign in sheet and had a wonderful experience

This is my second time at Midwest Express Clinic for my boys and both times we had great experiences. Front desk, MA, and Nurse Practitioner were all very kind and friendly, and listened to my concerns for my children’s health. I will definitely recommend anyone who needs a urgent care appointment to come here.

I needed to get a physical. Went in around noon, and had no wait time. Loved this place!! Super kid friendly. I had my two year old with me and she was a happy little camper. There is a small table and chairs, ready with paper and crayons place by a small television, and there was the same in the actual exam room...Im still floored by that one. Also, something small but notable, there was a small sofa in the room, and not the tight little chairs that you usually see, which I appreciated as a mom. They also offer free snacks and drinks as you wait, which came in handy with the little one. Staff was great. Overall great experience!!!

Waiter was great, refilled my waters perfectly on time as soon as it was just a little bit from the bottom, so it feels like Im drinking a neverending refreshing stream of cool water. The bread was cold but the butter was warm which seemed wrong. My cacio e pepe was incredible, so creamy and rich - My partner got the fried ravioli and the caprese salad and reported good news. The TV was only playing K-dramas without subtitles so we couldnt tell what was happening. All of the restrooms were clean and unsmelt.

If I could give this place -5 stars, I would.The service is average, whatever.Their billing department is the worst I have ever dealt with.First of all, I give them a copy of my drivers license to copy my address from, they make a mistake noting down a nonexistent apt number.So they send my bill to the wrong address, the address doesnt exist really, they should have received a return to sender, a reasonable place would actually give you a courtesy call, send you an email.NO they automatically send your account to collections.After almost 5 months, you receive a text message asking you to pay the 9.72 dollars you owe them to protect your credit basically threatening you.They almost ruined my credit score by sheer incompetence and arrogance.An email or a courtesy call would have solved all this issues.And they wont acknowledge making a mistake. Every thing is per policy, Lord praise the policy like it is some infallible scripture.Also seems like their billing department is ran like a sweat shop to save a dime, you cant get a hold of anyone, you end up waiting an hour on the phone until the call automatically drops off, no wonder they make so many mistakes.I would rather die of leprosy than go here next time, just for the amount of stress they caused.

I came back from vacation with a sinus infection and needed to be seen to get meds for it. I tried 5 other minute clinics earlier in the day. They either refused to see me for 7 hours and were rude to me or werent open or their online registration system had errors. There was a wait at Midwest Express Clinic, but that happens. I was just so glad to be able to be seen, they were super friendly and professional, and were super helpful in helping me get what I needed. 1 day in and I am feeling SO much better! Thank you to Midwest Express Clinic - the only place I will go again in the future if I need a minute clinic. =)

On my initial visit for sickness (asthma flair-up), I was treated with care and respect. The provider wanted to treat the problem, rather than tell me I was having an asthma attack (which I would know after dealing with asthma for 44 years) and needed to be rushed to the ER (this is what has happened on at least 2-3 occasions at Northwestern’s West Loop urgent care facility). I was asked to return for a follow-up visit at which time I was again examined and treated. Thank you for your wonderful care!

I have had Covid testing at a couple of different locations, but this was an experience better than most! They have a good system to waste as little of your time as possible and free parking in a lot right across the street. I scheduled my wait in line reservation online at 3 for a 3:30 on a Saturday and was totally done by 4:30. The nurse and doctor I worked with were so pleasant and friendly. The waiting room and exam rooms felt impeccably clean! They are open 8-8 every day which is extremely helpful. I will be going back should I need a last min walk in clinic. I highly recommend Shannon!

Fast, efficient, easy, clean and quick! No complaints whatsoever.

Great experience here! I came in as a walk-in on a day that the office was closing early, a little less than an hour before they were closing. I HATE inconveniencing people, but the receptionist assured me that it was no problem and I would be seen no problem. She was quick, professional, and kind. The nurse and physician were both very kind and thorough as well. I was in and out in no time, but without feeling rushed. She sent my prescription over immediately and gave me tips on how to help with cough suppressant (because developing allergies at age 27 is a blast). Thank you to Olivia, Nicole, and Andrea!!

Ive been to MedSpring in the West Loop twice and both times were great. Im always seen quickly, the check-in process is easy, and the service is great. I also like that you can make an appointment online. They have an art table in the waiting room and TV in the exam rooms, which helps if youve got kids.Most recently, I was seen by Emily the PA, as well as Carol and Veronica. The team was great, fast, and very thoughtful. The experience is so much more convenient and pleasant than a typical doctors office visit.

Shannon is such a sweet lady! She was personable and kind and I felt in very good hands! Not to mention, I arrived at 8:30 for a COVID test and was greeted, seen by the nurse and Shannon by 9am. Such a wonderful experience! Great group of people who work here!

I registered online and booked a time to be placed in line. When I got there I checked in at the kiosk, and did final check in with front desk. The nurse and doctor were both very attentive to my medical need. The prescribed medication was sent to the pharmacy of my choice, and I had my medication within a couple of hours.

Definitely recommend this place for ultrasounds! Mariah was the best here. just left a few minutes ago got recommended to her by the cicero team. she was the sweetest and helped me through my ultrasound. she was very quick and efficient made me feel comfortable.

Updated: I was just at the clinic again, this time with my son. is Based on two experiences here, I highly recommend Midwest Express Clinic. The team is efficient, approachable, friendly, and patient-focused. We had another very positive interaction with our practitioner this visit. She was knowledgable, thorough, responsive, and kind. I appreciated her detailed advice regarding my sons medical issues. In all, another top notch experience!Original: I am new to the area and visited this clinic for the first time with my daughter on a weekend. My daughter was a walk-in patient, as I was unsure how to reserve a spot online. I asked the front desk team members how to do this for future visits, and they explained the process. I found the front desk staff to be nice, approachable and helpful. Overall, the experience was wonderful at all points of care, i.e. front desk, nurse & treating physician. I appreciated the friendliness and efficiency of all team members. The physician was wonderful. She had a very pleasant manner & was thorough in her examination and explanation of diagnosis. She also was very helpful in answering my questions about clinic services, e.g. sports physicals. Finally, I had a follow-up question after our visit/after I had left the clinic, so popped back into the facility about 10 minutes after I had left. The front desk team member and other doctor on duty helped to answer my question in a thoughtful, kind manner. I highly recommend this clinic.

Best clinic EVER!! I am very grateful to these people. Five days ago on a train inbound to Chicago from Louisiana I discovered a rash that I knew was Lyme. (Chicago was only a layover in my trip.) With my travel logistics plus holiday weekend it would be several days before I would be able to get the medication I would need to combat the infection, and if there is much delay the infection can settle in much worse. I was very worried because I saw no way to get a doctor’s appointment in a city where I have no connection whatsoever. I called Midwest Express Clinic and amazingly enough a live person answered . No recording! No phone maze! Dominique took time to listen to me and gave me directions from the train station. The doctor was very kind, and gave me the prescription I needed. Within 2 hours of arriving in Chicago I had my medication in hand! I had anticipated having to grapple with an impossible problem in a large city, and instead I got the best care imaginable!! I am very grateful! Thank you!! David 🦒

I came here yesterday, and it was basically the best case scenario. I was able to sign in completely on the iPad, didn’t end up waiting for a long time in the waiting room, and the NP was really nice and made me feel comfortable (I had a kinda sensitive issue). She was able to treat it fairly quickly and got me started on antibiotics and gave me lots of tips to accelerate healing. 100% would use this as my urgent care place in Chicago.

Always a great speedy visit for routine check up. I needed a work physical and I was in and out in no time. The staff very professional and the doctors and nurse practitioners that they have on staff is amazing

MEC has great and efficient services. I was visiting the area and I needed to see a medical professional. The PA was kind and professional. She gave great advice and I feel better!

Ease of registration was great and wait time to be seen was very good

Visited this clinic last week and had Anum Haq do my exam. She was prompt and thorough with the exam making sure all my needs were met and went above and beyond to provide me with the best service. Never been to a clinic that has such diligent staff who make u feel caredfor.

They have nice workers in here all around from the receptionist, nurses, and doctors. I wasn’t here long and all my problems was handle

Midwest Express Clinic visit was awesome. The staff is very professional and listen to all of your concerns.

Staff was professional, knowledgeable, and friendly. The wait time was very short and they got me in and out of there quickly.

Got tested for covid twice here. They are super accommodating, customer service and nurses are very informative and friendly! Spent a total of 20 minutes here both times super fast and efficient. Painless test, got results in three days the first time still waiting for current ones but it’s only been 36 hours!

Super helpful, friendly, and caring staff, and a very nice facility. A little bit of a wait, but less than in most doctors offices. Im glad this clinic is in our neighborhood.

This is the first time I’ve been to an urgent care in the city. I needed something close to work. The receptionist, Ashley, was clear in her communication and made the process easy. She was attentive to me and even made me laugh. Kim was the nurse and very calm and gentle. Emily was the doctor and was very thorough. She didn’t rush things which I appreciate. I’d go back again! Great care!