Inova-GoHealth Urgent Care

Great service; friendly approach from both the front desk person and nurse practitioner who were professional. The nurse practitioner was knowledgeable and he provided me good advice and he was patient so I did not feel he was rushing me out of the office.I would go back if I needed help quickly and not able to reach my doctor.

The FIRST BILLING CONTACT SENT to me, was via text on 1/6/25, (6 days ago). The text stated the Payment DUE DATE IS 2/1/25 (25 days from first notification to due date). My card was charged, WITHOUT MY PERMISSION, on 1/11/25 (20 days BEFORE DUE DATE & ONLY 6 DAYS AFTER receiving the FIRST BILLING).It is a Saturday and no one in any billing department, within the company, is available until Monday. So, the company will take your money on a weekend, but not rectify unethical money practices. The bill is, for me, financially significant and has depleted my account, as this was not budgeted to be paid, until closer to the due date. I am livid and have zero trust in this companys financial practices.

I had quick and pleasant experience here. From the front desk staff to the assistant and the nurse practitioner they all seemed compassionate and caring.I highly recommend this Urgent Care place to anyone for a quick solution to their sudden emergencies!

Very prompt and professional environment! The front desk med assistant (whose name I didn’t get) was kind and prompt; provider Tiphany (PA) was thorough and addressed all of my concerns. I will return for all of my urgent care needs. Highly recommended!

This was our first time here for my son. We waited 35 minutes past our appointment time to be seen to find out that when we got back their xray tech called out today. They sent us to Fairfax Radiology which had an hour wait. This was just very disorganized. I called Inova back to see if they could change the xray to another place and they said they couldn’t or we couldn’t receive the results.

Absolutely horrible care. Treated me like I just had a cold and told to come back in a couple days if symptoms didn’t get better. I woke up with an even higher fever the next day and went to my doctors office and they did a chest X-ray and actually listened to me and diagnosed me with pneumonia. I shouldn’t have to come back and pay again if you treat me appropriately the first time. I will never go back there

Friendly, professional staff. Environment and patient area/ rooms are comfortable and clean. Check in and wait time are fast. Made a saved space appt. ahead online. All my health info/ medications history is easily accessible to the Dr. as part of MyChart of INOVA so that they have the most updated health history to provide the best treatment needed. Love the close distance from my home and open every day.

They saw me fast and were very helpful getting prescription issues taken care of.

Great experience. Wonderful staff and beautiful facility. I love that you can prebook an appointment prior to arriving and fill out your paperwork virtually.

Very friendly staff! My little boy was having an emergency and vomited in the lobby. The nice front desk staff quickly cleaned it up and even went to my Jeep and got his backpack so I could change his clothes and socks. They did it with a smile. I truly appreciate that. The NP listened and was very knowledgeable and patient with my 3yr old. I am so thankful that Urgent care is 1 close and 2 has such great staff!

Very nice and professional staff. Friendly Customer Service. This was my first visit and my daughter and I were very impressed with the staff and facility. The nurse practitioner took time with me and gave me the best of care. Kudos 👏 Much Appreciated!

The provider ( Aklilu A Guluma ) kept touching me without my consent. I had asked for a female provider and he there was not one available but called for the secretary to come into the room. I told him 3 times not to touch my private region and he kept doing so, inflicting more pain onto the region. Later I had asked the secretary how I could file a complaint and she pretended not to have witnessed what just happened. Aklilu A Guluma ( the PA on staff ) also kept pressuring me to get a produce I was not comfortable with and overall left me with a bad experience. Very frustrating and horrible experience. Will definitely be taking further legal action.

When I arrived at the urgent care, I was warmly greeted. The triage was done in a friendly, warm, and professional manner. Dr Gebre is the absolute best - a true gem. Her bedside manner is wonderful. I felt cared for, seen, and heard. And did I mention no wait! The only urgent care that will ever get my business.

Great facility. Clean and spacious. The staff is friendly and efficient. They are very knowledgeable. The prescriptions were only out of necessity and helped me feel better. Glad to have access to a high quality urgent care like this in Lakeridge.

They were very pleasant. It was quick service for an urgent care

Very friendly staff, the X-ray tech (lady) was amazing and such an asset.

Staff was very friendly and made me feel welcome. Check in was seemless and easy. I felt my issues were thoroughly addressed and appropriately diagnosed. Best urgent care service Ive ever received! Cant praise this location enough.

Phenomenal customer service!!Excellent front staff and love the doctors accent; it was very comforting.

The staff were really attentive and took care of me. Their bedside manner is wonderful.

Everyone was polite and professional. I was in and out in no time and I’m feeling MUCH better. The place was spotless, too! Three days later, we returned and this time my husband was the patient. We were received and treated quickly and efficiently. Will definitely recommend this facility.

When I needed care on Christmas Day it was open and ready to take me immediately. The staff were friendly and courteous. The Physician/PA was super empathetic. Two day latter my adult daughter woke up with a very sore throat . I immediately told her to go there. She and I are already recovering from our Christmas blues and will be well enough to enjoy our New year. Thank you

The experience was amazing and it was Christmas Eve. The staff was professional and caring at the same time. It was especially helpful for me to already have all my medical info in the Inova system so no time was wasted with paperwork. The NP on duty made sure I understood everything, asked if I had any questions. Also my husband obviously has dementia and the staff made sure he was with me the whole time. An experience that could not have gone any better.

The nurses were very nice and to think the doctor was as well. But when I called an hour after my appointment explaining that the medication dr. Antonio Usman prescribed, made me throw up not even 30 minutes after taking it he went to send a new medication to the pharmacy I was at. Be mindful I’m only 20 years old, I’m just now starting to deal with adult things and he was very rude and dismissive when I started to ask questions about my insurance. Since the new medication he sent in was 300 dollars, I kindly just asked him is there any alternatives. He bluntly said “well that’s how America works” after me just asking a couple questions . It’s a Sunday so the insurance company is closed, I’m very ill so me trying to just get a better understanding of this whole confusing process I had to deal with his ignorant comment. Stop hiring people especially in the health field that doesn’t know how to do the bare minimum of customer service and have some respect when it comes to the new generation trying to learn about stuff like this. Will not be coming here again.

Amazing staff. I have never been to this location (though Ive been to other Inova Urgent Cares many times). This is my new favorite one. They were kind, professional, efficient, knowledgeable, and seemed to genuinely care about the well-being of my daughter.

Amazing service. I was in and out in under 30 minutes. Everyone was nice and professional.

The help we received here was outstanding. My wife had a kidney stone and, although there was little they could actually do for her, they went above and beyond and set her up with a urologist. (Most places will simply tell you to go find one on your own.) Setting us up this way was particularly nice because we had already tried to do that ourselves and gotten nowhere. Every office we called either refused our insurance or wasnt taking new patients. We even called our insurance provider and asked them to find someone. That didnt work. But the doctor here at Inova-GoHealth not only found someone who would take our insurance, she got them to take us on as patients.Really, this would be a five-star review but for one single thing. Signing in was horrible. They make you register on an app and if you have trouble with the app, you might as well just turn around and go home because the girl at the front counter is not interested in offering any assistance.Overall, it was a good experience. Started out badly but got better. We got what we needed. We left with smiles.

Appointment was prompt and easy to set up. They were courteous, efficient, effective, expedient and helpful. Would go again.

The best care Ive received has been from INova, and the urgent care was no different. They were great! Efficient and quick and beginning to end a wonderful experience.

Fast, clean, professional, and thorough. Their option to check in online for a specific time is so convenient. Ive been here twice now using the online checkin and I was in and out in a breeze. Test results were super fast. Everyone is very friendly.

From the check-in to the check-out the staff was caring, invested and knowledgeable. I felt important and individualized.

Everybody was amazing! From front desk to nurse to nurse practitioner and radiology technician!

Professional and caring staff. Dr. Gebre was Excellent. Welcoming environment.

I was incredibly sick and everyone was so gentle and kind. I was treated quickly, the problem explained clearly, my meds called into my pharmacy and ready when i got there. Ive already told at least a dozen friends about this place.

I was very happy with the NP that saw my daughter. She was kind, warm, and thorough and followed up with me very quickly once the X-ray results came in. Excellent experience!!

Okay place for urgent care, Nurse Practitioner herself was very kind. Front desk lady was a bit inattentive for the lack of people in the facility. Didn’t remember give me back my ID , gave me an incomplete email to send my ID to. She also swabbed my throat with lack of care. For sure wouldn’t come here for primary care but it surely is giving urgent care center.

The staff was very warm and welcoming. The nurse practitioner I saw, was professional, kind, and listened to what I had to say. The facility is clean, and private

I have used this urgent care several times. The staff are very helpful and attentive. They take the time to ensure quality care and the wait times are very reasonable.

Good care with clarity for recovery info and treatment worked for a bad fall I had.

Friendly staff and clean facilities I highly recommended.

Great, friendly and professional across the board. Still my go to urgent care place even though there are some closer to home.

All of the staff were kind and friendly. The facility is new, so its very tidy and clean. Thank you for a thorough visit.

Staff was friendly and efficient. My daughter was scared but Dr aklilu made her feel comfortable. We were in and out within 30 min

Hirut the NP and Cherise the MA we’re amazing with my son! They took their time and it was an overall excellent experience! 10/10 would come back!

Unprofessional nurse practitioner; I mean the one the lady who diagnosed my issue.

Great service! Everybody was so nice. Fast service

Thanks to our Healthcare professionals. I am very pleased about my care from all of you. I highly recommend Inova- GoHealth Urgent Care.

Amazing staff, quick service, and Dr Guluma was very nice and knowledgeable. The facility is very clean. I definitely recommend this place.

It was a great experience. No wait. In and out very quickly.

I was a walk-in patient. Everyone at the facility was professional and friendly. They took time to listen to my concerns. The facility was also very clean.

I received excellent care from beginning to end

Great experience. Staff at desk were awesome as was the nurse practioner.

Super friendly and knowledgeable staff!

Very clean place, front desk staff was nice the Nurse Practitioner Hirut Gebre was sweet.

Excellent experience.I live out of town and was very impressed with PA as well as the staff. 10/10 Thank you~

Clean, quick, and efficient service and facility. Friendly and helpful staff.

One of the worst place to visit if you’re really in pain, please don’t go there!!! I have to wait 2hrs to see a Nurse….

The staff was kind and professional

I was admitted immediately. Service was excellent

Excellent service. Kind staff. No waiting.

The Nurse Practitioner was excellent and very professional.

Very clean, modern and efficient.

Prompt, knowledgeable, professional

Staff was very courteous and friendly.

Great place to go for medical care.

Great service 10/10 recommend

Great experience