La Clinica Del Pueblo

This place is the absolute WORST doctors place I’ve been to!! During my time here I’ve been switched doctors four different times. They NEVER answer the phone, it’s incredibly hard to get an appointment, and they are so disorganized. The staff clearly don’t keep each other in the loop. I would have missed phone calls and when I would call back they would have no idea why I was called in the first place. One time I was called a day before my appointment telling me they had to cancel it because I was supposed to get labs done (the nobody told me about) four months ago. Why did nobody let me know sooner I had labs overdue? Some of the staff is really rude too and it’s been overall a very unpleasant experience.

All in all, everyone is so nice and gracious. Ive been a patient since I was in grade school- I’m 32 yrs old now; I’m one of the people who call and leave a message about an appointment- and then miss the whole appointment altogether and then forget about it. “La Clinica” always demonstrates hospitality and concern but most recently a glimpse of their efforts to reach out and help their patients. I received a call from their billing/insurance department a few days ago requesting to update my insurance info and I have yet to send it to them. This place is a non-profit and is not part of a conglomerate array of health clinics that overcharge, mistreat people, or “accidentally” let people die. I also have to remember that this is not a hospital, nor am I super important for them to stop what they are doing to help me. I am humbled and will give them some time to respond the next time I feel so entitled to get an answer when I call the first time or when I need something urgently.

Called for a week and just send me to the voice-mail saying that will return the call. They never did!Went in person and saw the front desk playing with her phone and she said they have not enough people to work. May the few they have should be working and not playing on their phones!!Terrible!!!!Dont know how they keep being financed!!!!!!Maybe I should record at the clinic calling and see what they do and then make it public or reach some department to make this noticed and public!!

If you are feeling sick and need a reference where to go this place wont help you at all , suppose to be la clinica del pueblo where you search for help and at least referrals you to the next helpful place. No empathy whats so ever. This place sucks now , if you hispanic dont go there 😒 , they will not help you. They are closed for the hispanic community 😕

The doctors are very good, unfortunately the reception leaves much to be desired since they never answer the phone when you call, my experience has been terrible, since I am waiting for a referral for the mephrologist, I have been calling for 5 days for such a referral and they do not deign to answer much less return the call, not even because it is for a medical specialty! Unbelievable the negligence of these people, they should change the staff for a more efficient one

I would have to agree with some of the other reviews. I have been calling for the past 5 days and not a single time has anyone answered the phone. Ive pressed numerous buttons to reach numerous departments- THEY NEVER ANSWER THE PHONE. It kind of makes one feel that they dont really care about their patients.

Once you are there you are good. However, it’s very hard to get in touch with them. You have to call over n over again! They also don’t return any voice mail calls.

Great service to the community, they provide affordable or no cost healthcare to the district residents that are underinsured. They also help you to get a health insurance. Thank you for your service!!

The doctor there is the best pediatrician my daughter has had so far. She is caring, knowledgable, and very good with her patients. The staff is very friendly and helpful as well. Of all my daughters pediatricians this office has the best weve had so far. In addition, the office is conveniently located near PG mall.

Horrible clinic! NEVER picks up the phone to make appointments, refill prescriptions, inquire about anything. You are better off being a patient somewhere else. I call for a week straight leave 3-4 voicemails and NEVER receive a call back!

What an amazing experience this clinic offers. I can write paragraphs of positive testimony, but to summarize, the nurses, receptionist, doctors, therapists all define selflessness.

Valeria who is in charge of releasing medical records to appropriate party is lying and saying she is cooperating with social security. She is making me go through hoops. There is a special place in hell for you lady who doesnt understand youre playing with my moms life here. You get paid to do a job.

Amazing doctors but poor choice of receptionist. I don’t understand why they choose hot Cheetos girls to be the face of their clinic.

You can NEVER get any one to answer the phones and when you go it’s almost always empty and the receptionists aren’t attending any calls.

My mother tried to make an appointment with the clinic only to be told that they can not accept new appointments for several months. Seriously?! That is just terrible service.

Excellent service with top notch bilingual doctors.

Community Services.

👍💕👍

Good clinic

I have a month calling to ask for a reference and do not give quotes what you do not available. Maybe when they have an appointment, they will be asked to help with the death certificate. Maybe they never get sick and dont know what it means to have an emergency?

The older man with brown hair is very arrogant and mistreats people, what a bad attitude. If you dont like the job, look for another job. I saw how he was referring to people who feel sorry for their poor work attitude.

I have been a patient of this clinic for many years. Everything has been very good. Now thank God I have my own health insurance. And the town clinic keeps asking me who is paying for the medical insurance. Im not asking for discount help. They simply have to accept my health insurance in the end. They charge insurance, not me. 🤷‍♀️

I am a patient at the clinic, I am calling the reception and they never answer the phone, please, madam, director, work, do your job well or take note of this matter, that is what you are here for. I am left without a counselor since Emely resigned and they never called me again.

I come because I was going for an appointment and these unfortunate people dont care that people are sick, people go for emergencies, they dont go because they want to be there looking at their faces, they say why do they have appointments for a month, name too much, how are they not going to attend to people who arrive with an emergency for a vaccine, nothing more than that, in 10 minutes they give it and they are there on the phone just making a fuss about being important

Excellent service the best doctorsExact location with free parking

I waited more than 1 hour for poor service and they never answered my calls. Terrible clinic.

Everything is good, the only bad thing is that they do not have a specific number, the calls always fall to DC and they never answer, every time I go I see that they are on the phone but they never answer me, I have to be calling about 20 times a day so that on the third day answer that is the only bad thing

Very sad. Because they are not so responsible. You call and they dont answer. It takes a week for them to see you and if you need an urgent referral, they dont care about it. You have to go ahead. They have become very slow in everything. It is better to find a private doctor.

I am another Immigrant in this Country and I THANK God for allowing me to be a Patient for 3 years at the Town Clinic.I attest to its Excellent Services and Human Quality for all people regardless of their Immigration status.The attention is one of the best in this countryMy most sincere thanks to the entire Clínica del Pueblo team for their attention and services.

I have been a patient of the clinic for many years, my doctor Luján is a good doctor and I like the clinic but unfortunately the people who work at the front desk are not doing their job I can call thousands of times and they do not answer you but if you go personally You find them sitting at the clinic doing nothing. Im sure its not just me whos had this type of problem.I have been a patient at the clinic for many years, my doctor Luján is a good doctor and I like the clinic but unfortunately the people who work at the front desk are not doing their job. I can call thousands of times and they do not answer but if you go personally At the clinic you find them sitting doing nothing, Im sure that its not just me who has had these types of problems.

I am a patient of the clinic and I love it since I got pregnant, the clinic has always supported me without having insurance and I only pay the minimum per consultation now my little one is 2 years old and I really feel very happy that there is a clinic that really helps To many people like me without insurance, I recommend this clinic, the care is very good.

They were one of the best clinics I have seen since I arrived in this country. But unfortunately they began to change the staff and now the attention is not the same. It makes me sad because the Hispanic community needs it.I am disappointed

I am very grateful for all the stuff. I have been there for years and everyone has always been very kind. It is a shame that I ran into a certain Susana Boso or Boscos, who is a bore who would not even let me speak and when I managed to speak I contradicted my doctors instructions. The head teacher who works there (lack of ethics) was annoying and when I told her that she was being annoying and that she wouldnt let me talk that I was sick and I was making a great effort to talk, she told me that I couldnt listen to him hello hello hello and Im done hanging up after a while she returned the call and lowered her rude and arrogant tone of voice and tried to be friendly and the little calm she had I took away and one sick person (with covid) does not want a nurse or doctor to take care of him like that one. We dont deserve anyone to treat us badly. I have noticed that this type of people like Susana, with humble people who do not respond, humiliates them and speaks to them as they want, they hide behind a title, responding with pride. I write this so that no one will allow themselves to be treated badly.Rise your voice

They are rubbish, you call to make an appointment and they say that if you are not a patient they cannot give you an appointment, more terrible clinic.....

I do not recommend anyone to renew their insurance at this clinic. The lady who treated me is one of the worst. All of us who were there lost the whole day and she did not renew my insurance. I think they have to hire people like him. Sir, she was more efficient before, she doesnt even know how to do the job. For the same reason I am no longer a patient of theirs...

I am a patient at this clinic, it is excellent, the only bad thing is that when you want to make an appointment, they never answer the phones.

They are an excellent clinic, they treat people very well. I am very satisfied with their great work. God bless them and continue to give them good health so that they can care for all the people who arrive. I leave them my 5 stars, they deserve them and even more.

I dont recommend it, the front desk people never answer the phone, you shouldnt have to pay them because they dont do their job well.

I would like to know how to file a complaint with the managers about a nurse (her name is Juana) who works at the town clinic in Hyattsville or is unprofessional, bitter...I imagine that if he works there in that clinic it is to help the people. You ask a question and she can never help...ZERO PROFESSIONALISM

That clinic doesnt work every time I call they tell me that they dont accept new patients its always the same its not the first time I call its been several times I dont know what kind of services they provide the last time I called they told me they only serve patients with OAB and pregnant women, its a shame that they have a town clinic but they dont serve people 😡😡😡

I want to be a patient for the first time but they never answer the phone and I think that when I go they would not attend to me without an appointment

Very professional doctors and the entire nursing team, but the reception is the worst, terrible service from the entrance, they never answer the phone and I have left 5 messages and I am still waiting for the answer.. they should change the entire reception team

Now I went to the town clinic with high blood pressure, very bad. I had an appointment with Dr. Susana M. Lopez but she behaved very badly because when you are sick it is not for you to feel worse because I went to see if they could help me with my problem but she once told me that you are sick because you dont take the medication and I said that if you had taken it and she told me if you took the medication you wouldnt be sick she told me I got worse than I expected

Very friendly, very clean, excellent medical care 👌🏻

It is very good, super nice, its employees are very precise when it comes to giving and treating patients. I congratulate them. God bless them very much for their effort and dedication to their neighbors...

I am pregnant. They made me wait three weeks for an appointment, they told me I had to go to DC to see the doctor and after I arrived at the appointment they left me there for two hours waiting to tell me later that they cant see me because I dont live nearby. They sent me to another place telling me that they would treat me there, which was not true.

I have been calling for an appointment for two days and they never answer. I have left voicemails with my phone number and nothing.

Very bad service, they make you wait like 2 hours to serve you. And almost every time I come here I wait a long time...

Good service, everyone is very friendly. The entrance to the place is not clear and is confusing for those on foot. It is not easy to get to the entrance for those who are going for the first time.

Excellent attention. Very friendly and professional staff. My doctor is patience personified, kind and very professional.

Very good, the only thing I have to criticize is that it costs a little to belong to the clinic... but once you belong there, very good care

Excellent service

I need a doctors evaluation because I need surgery and they tell me they dont accept new patients, its sad because I thought they could help me

They take good care of you. Thank you for the help you give us, Vrinda. I thank you.

Horrifying and terrible.. they did not want to serve me

They dont give appointments. It costs too much. Give me a date

Good service from all employees

Well previous very kindly

Thanks for your help

Excellent

Magnificent

Excellent attention...

They do not answer

Excellent ❤️