NextCare Urgent Care San Antonio

I go here as needed. The nurses are excellent. But the time waiting and processing is a lot. An hour to tell me I have covid when the rest takes 10 minutes. You guys gotta get people out faster. Maybe have more than one doc on duty. Thats the hang up in the wait time. Everything else goes fast.

I came to complete paperwork and testing for employment and they were great especially the MA, Ms. Lisa. The front desk staff and even the physician was great I will definitely recommend anyone that needs quick and friendly service to come by.

Walked in and was such an easy process to get an appointment and registered. Randal was great and made sure to easily explain to my child the process of things he was doing and what was going to happen. We were in and out within an hour. Everyone was nice and helpful. Will definitely be back if/when needed.

Unfortunately, it took them 2 hours to see my son. I made an appointment today for 6pm. I didnt get called back to the check in room till a little after 7pm. Then they put my son and I into an exam room at about 7:15pm and wasnt seen til a little after 8pm. I had to go outside the exam room and ask the nurse how much longer it was gonna take. I hated being that person because Im NEVER like that, but my son wasnt feeling well. When it was all said and done, another nurse profusely apologized for the wait saying that it has never been like this. I appreciated those apologies, but when someone makes an appointment for a specific time, they need to be seen at that time, otherwise why make an appointment to begin with? I can understand if I was a walk in, but I was not. Im big on second chances, so I will give them a second chance if I ever need to go there again.

I recently visited NextCare Urgent Care and I couldnt be more pleased with my experience. The staff was incredibly professional, making me feel welcome and at ease right from the start. Doctor Silvawas thorough and attentive, taking the time to listen to my concerns and providing clear answers promptly.I truly appreciate the quality of care I received and would highly recommend NextCare to anyone in need of urgent medical assistance. Thank you for your outstanding service!

Worst decision I could have made. $500 visit, for the doctor to talk to me for 10mins. I explained my GF has been throwing up, and he still proscribed her pills, to make her better. All she’s been doing is throwing them up, so they aren’t working. Take yourself and loved ones, somewhere else.

I am so happy to have a place to go to get help and answers. I’m kinda technically challenged with the apps and sweet angels helped me. I took a tumble, and as a person who is aging, not so gracefully, it’s really nice to know ever so quickly that nothing is broken or cracked. Ice packs and ibuprofen, I can handle that. Good health and prosperity to us all.

Disappointed with the front staff yesterday. I typically are explained the cost or offered discount options, like their Nextcare plan. The blonde lady was lackadaisical and there was literally one other customer besides me.At check out, she hands me the bill of $280. I asked, I usually pay a discounted rate. (Since I was sick, I forgot aboutt the discount plan I buy and participate in.) And she says, No, this is the discount rate. and so I paid. After the payment cleared is when I remember about the Nextcare discount plan. I said to the blonde, Excuse me, how come you didnt offer me the discount plan, that was nearly half this bill? She didnt respond. She gave me a blank stare and no words. I then said, So im just stuck with the $280 since you just took payment? Still no words came out of her mouth, just a sly smirk. I said, wells thanks and thats when she says, have a great day.Ive utilized this clinic ever since its opening. This facility was considered my familys secondary primary doctors. They know my family when we walk in. Ive never seen this blonde lady before work the front, but her actions has made me decide to go a different clinic from now on. Im very upset and disappointed. $65 is usually what I pay, whether its a telemed or in office. Never $280 and never again.

They took care of my daughter right away! In less than two hours as a new patient! The staff that took care of her was very caring. They took the time to make sure they answered all our questions. Also I love that they send you texts to check on you in case you need a follow up appointment. Very clean facilities too.

Starting from the front desk very friendly and was very easy to check in.Nurse was also very friendly she took my vitals and was very nice. Doctor examined me and answered all my questions. Knowledgeable and I felt at ease with the diagnosis. Office is very clean!! From floor to ceiling. Thank you Next Care!

I waited over an hour for my appointment and the only thing that made things move along faster was me. The front desk person was very uninterested and unprofessional. She sighed loudly on our first encounter and yawned in my face the second time.

I usually have a good experience here but not this time. It took about 3 hours from start to finish. When the doc finally saw my daughter he barely looked her over and they didnt test her for anything. Two days later she was admitted for pneumonia and a couple of viruses. I feel pretty let down by the lack of care she received.

The wait alone took 2 hours before the doctor came to see me. When he came in, he only checked my ears, said I had an ear infection and prescribed me several medications. And none of them worked! They didn’t even help. I took them for two weeks with no sign of my symptoms letting up.Thankfully I had leftover antibiotics (which oddly enough I wasn’t prescribed for my supposed ear infection) and after two days of taking them I felt so much better. Never going back. Just thought I’d try something different other than Texas med clinic but I would not recommend this place. The plus side is that they were nice and gave my daughter a lollipop which she had to eat there because we waited for 2 hours in the exam room.

Scheduled the appointment on line and entered all required information. When I got to the clinic 15 minutes early as requested there wasnt anyone at the counter in the very dimly lit waiting room. I had to scan a QR code to sign in. You could hear employees laughing and joking in the back. A walk in came in after me, but because she was quicker with her phone than me she got ahead of me, who had an appointment. FINALLY (after I signed in on my phone) a lady comes to the counter. She takes the walk in, then calls me. She asked for all the info that I had already entered. Why have me do it if you have to do it again? 40 minutes after my appointment time I get called back. Keep in mind that there were no other patients when I arrived. They called someone after me, who the NP saw before me. The NP finally comes in a spent a whole 2 minutes with me. He barely examined me (did not even listen to my lungs). He says buy some mucinex, you have a sinus infection and Ill give you a few days antibiotics and walks out. He didnt even check my sinuses, he barely checked my ear. This is absolutely unacceptable! I dont go to the doctor often, so when I do its because Im feeling pretty bad. The last thing anyone should have to deal with is extremely incompetent medical personnel.

I went at my time, checked in. It shows who is ahead of you and their scheduled time. Mine was 8:45 and I was next up (there was a lady ahead of me also at 8:45). Someone came in after me with their scheduled time at 8:52… they called that person (the 8:52) back before me and didn’t call me back until I went up and asked them why I wasn’t called yet and would be after them since they arrived after me, that I had made an appointment, and it was now 30 min past my scheduled appointment. Then they called me back right away. I said something to the triage nurse and she explained she didn’t know what happened and put me in a room. Then I over heard her and someone else talking shit about me saying something to her. The Dr prescribed my medication but didn’t put how long I’m supposed to take it for… so I def will not be going back.

I don’t have any thing but great appreciation for the people who make up there staff. When I came I was greeted by a beautiful lady with a wonderful smile. My wait time was short and the lady who saw me was friendly and polite. Thanks again for the hospitality

I indicated when I made my appointment the reason why I was being seen and when I waited and saw the nurse she told me blood clots wasn’t something they could check. I wish they would have read my reason and called me before showing to be seen. Other than that everyone was pleasant!

Today there was only one provider. The visit with the provider went well. But, the wait time was one hour and 35 minutes from my scheduled 1145 appointment. Too long of a wait. The front desk clerk should at least know the wait times and provide that information to the patients or parents of younger patients with appointments and to walk-ins with no scheduled appointments. Clerk can try and monitor those wait times by timing a patient from check in to check out. Remember some patients issues can take more time than others, wait times can be longer. At least let the patient make the decision to stay, go elsewhere or come back the next day if issue is not serious. I did hear some very frustrated patients. You can even tell patients that are continuing to wait if the times are longer or shorter to wait. I almost left myself. It’s all about customer service and yes patients are customers too. The 5 stars is for the providers see, not anything else.

I made an appointment for 4:30, and was put in an exam room at that time, where I sat for TWO HOURS without anyone so much as checking on me. When I walked out to make sure they knew I was still there, the two women were very nonchalant. When I finally saw the doctor, he was apologetic, kind, and compassionate. I trusted his diagnosis. But the office does not seem to be run very well.

My son had been sick all week and seen twice by the 2 different doctors with 2 separate appointments. One said throat infection and one said viral cold. They didnt do any tests, only listened to his chest and looked in his ears and nose and month. However I ended up having to take him the the childrens hospital. He ended up having RSV which yall test for. Ended up having an ear infection and got Pneumonia from the RSV. Same for my daughter. Will not be bringing my kids back to the urgent care. Wait time is always long even with appointment scheduled. Office is super friendly so that helped with the wait. (Thats why 2 stars)

I went the other day and was put on meds for a possible uti. Ive gotten worse and went back. I also wanted to be seen for body aches, fever, earache, sore throat, and the doctor refused to even look in my throat due to insurance. I do have 2 insurances, so it shouldnt have been a problem, and then he got smart with me and stated, well, I will do the swabs for you just to prove to you that you dont have anything. This is absolutely ridiculous. I work in the medical field as well, and if its policy that you can only be seen, for one thing, and not the other, we just lose that friend, so for him to be so nonchalant about it, and wont even look at my throat or my ear. And then state stated was absolutely ridiculous. I will not go here again.

I suffered a few days with an ear infection that wouldnt go away. I was seen in urgent care with a tremendously positive experience to report! Service was so speedy but thorough and bedside manners were excellent! This is my new go-to for urgent care!

Staff was professional check in was easy to do qr code no negative attitude but the ppl visiting that another story lol again thank 😄 you

Staff was very friendly and thorough, the wait was longer than I’d like but the Dr always makes sure to address any concerns prior to leaving.

I couldn’t wait to see my doctor until next week. Today my symptoms got worse so I scheduled appointment online w Next Care Urgent Care Woodlake.  Online scheduling super efficient. Check-in was fast, front office staff friendly and quick.  The medical staff was the best I have ever met. They tested, diagnosed me and sent scrip to pharmacy. They will call me in three days should lab results show further treatment necessary. I was beyon pleased. I will recommend Next Care to family, friends and hopefully anyone who finds my review useful.

Great staff, clean facility, everything thorough and efficient! Fast help as well. Quick wait time

I went there since it’s a VA approved Urgent Care Clinic. I booked appointment online for 1:15. Got there at 1 pm. Didn’t see Dr. Until 2:20 pm. Accucheck was done. Glucose 282. Dr. Walked in and checked my lungs and heart and told me I had to go to ER. He couldn’t treat me there. I drove from La Vernia for nothing, waste of time and gas and released me with high sugar and High BP and feeling terrible. . There website name all type of services they perform there and they wouldn’t even do a Urinalysis. After explaining symptoms I was having. I should have gone to CareNow where there service is great. Never again.

They were so sweet and understanding from the front desk to the nurse to the dr...I had a super busy day planned and also am 29 weeks pregnant and emotional...I had to take my 15 y.o. to get his physical and he broke one pair of his glasses and forgot his other pair so thankfully they told me to come back anytime today. And they got him right in and out I cant put into words how appreciative I am for getting treated so well. It truly made my day and moving forward I will always come here. Thank you thank you thank you!

Everything was great other than waiting for the girls up front to take my payment, but they were very nice and professional. The doctor understood my concerns and took care of my prescriptions right away. I will always come back if I need to. Highly recommend.

Everyone was great! Very knowledgeable and friendly staff. They genuinely care for patients. Will definitely go again

I can’t say enough great things about this place. Both the nurse and PA I saw last night were amazing. I came in at the last minute and they never make you feel rushed and offer outstanding service every time I go.

On 2 separate occasions I’ve gone here for care and on BOTH occasions they sent me to the ER and said they couldn’t help me. I wasn’t even severe- so if you actually need help don’t bother coming here.Instead of the ER the second time (because the first time was thousands of dollars, with insurance) I just went to a Texas MedClinic- where they actually helped me. Save yourself the copay at this clinic, save yourself the ER bill, just go to another clinic where they actually help.Also- their bathroom has been out of order in the lobby for months now and they still haven’t fixed it.

Physician Assistance Mr. Brian was personable and genuine.  He was thorough in his assessment of my illness and how to treat it. I appreciated his recommendations, without unnecessary extras that would not have benefited me.  Thank you Lord that you still have physicians willing to take care of the patient and not lined their pockets with pharma kickbacks.  Amen and Amen.  Highly recommend this location.  The receptionist is not so pleasant nor helpful  but seeing Dr. Brian made up for it!

Staff was attentive and professional. Restroom was filthy with no soap. When reported, attendant at front desk simply locked it.

Been sick for over a week and was able to make an audit the same day. The staff was really helpful and nice. My provider listened to me and addressed my issues and told me his recommendations and ask if that would work for me and he even addressed what other issues I could be suffering from.

I went in on Sunday morning and even though there wasnt a lot of people in the waiting room, I did have to wait awhile, but it was my first time. The doctor said with the tests the did prior to my room visit that I had Covid. He didnt really hear my lungs well because I was talking at the time. Maybe he had sonic ears or can tune things out easily, but said I was clear.Doctor was nice and professional, but he really should introduce himself when he comes into a room and stop with the political off topic talk unless the patient wants to engage. I just wanted to get what I needed and get home.Other than that, I would recommend this place to anyone who has BCBS like I do! ❤️ ❤️ ❤️

They charge you before even being seen, which I see why because once they actually see you, they tell you “well there’s nothing much we can really do, I can prescribe pain medicine” I left & went somewhere else & disputed the charge.

I visited on Tuesday 7-23/24. From the moment I walked in to the office I was greeted cheerfully and asked if I needed help. From the front office to the triage nurse to the provider everyone was top notch and making sure I was ok while answering questions and getting tested and test results. Wonderful team. Definitely making this my go to urgent care when I need one

The care was fine. The walls are too thin, I could here everything that was going on in the next room. It took way to long to be seen, even with being pre-admitted.

I have visited this location several times and they have always been helpful l, knowledge and hear and understand my symptoms.

Appointment was easy enough but I found it odd that I brought my kid in for a sports physical and the guy walked in, listened to his heart for maybe 2 seconds, asked if I had questions, signed the paper and left. Did not check a SINGLE thing that was listed on the physical to check. They have that list for a reason and it’s not like the coaches are actually calling to check that a dr saw my kid so I could have checked all the boxes and chicken scratched a signature on that paper and not paid money for a visit where my kid missed school for that bs. What if there was actually something wrong? The point of the physical is completely missed with this kind of negligence. We’ve been to this location many times and I’ve never seen that provider before and I hope we never do again

Very bad experience today, I feel taken advantage of as a military client. I have never experienced this kind of treatment, not just me but my 2 sons as well. I have to think long and hard about returning especially if the staff that was there today replaced the usual AMAZING STAFF. I shouldn’t be charged for one of my sons considering you all did ABSOLUTELY NOTHING (I had to ask for a Covid test for myself and my son, YES my youngest tested positive first, but I shouldn’t have to ask for us to get tested. She never did my strep test after I asked!). The “nurse” said because one tested positive we will assume everyone is, I’m not paying for an ASSUMPTION (I needed TESTING AND DOCUMENTATION OF THE RESULTS) ! Then on discharge papers 2 of us had the positive result and my oldest has an acute respiratory infection HOW DOES THAT MAKE SENSE? If you are going to ASSume we all had Covid without our proper testing I should ASSume I’m only being charged for one test? (Doesn’t make sense right ?) I had to ASK for my TWO son’s discharge papers after only being given mine and told to leave. My oldest son wasn’t tested AT ALL and they should not charge us , we saw the doctor for a total of 2 min(my throat is RAW he didn’t even check us except a crappy attempt to listen to my lungs AFTER I was given discharge papers!).Absolutely the worst experience out of TWO years of going here. We get there at 12:16 had appts 12:20,12:30 &. 12:40 of course they saw the lady paying $180 cash first after she left and came back and wasn’t on the waiting list, NO ONE WAS THERE AT ALL! TRICARE clients, just go to BAMC if this is the staff that replaced the AMAZING USUAL STAFF. I feel incredibly bad, I should’ve stayed home instead of wasting my time today with the EMPTY next care. You all were SO AMAZING, sad this all went downhill with the staff today! (August 7th).

Very attentive P.A. attended to my son. He had a great bed side manner and was thorough and quick in examining my son.

I love this location! Friendly healthcare providers. I’m in and out within a timely manner. They provide the best care for my little one!

Nextcare, this location is fantastic. This is the 3rd time in the last 4 months i have been there. Each visit including follow-ups were prompt and top notch. Thank you , thank you!!!!

I hate the waiting if you have an appointment & get there early but otherwise the service is great from the nurses that take your vitals to the Drs. Kuddos to them!

First impressions is everything. Once again, I needed medical attention and went to one clinic who had horrible customer service, only to experience the same at this clinic for the second time. If you are not empathic to the needs of patients needing care and not a non personal experience please do not work the front desk.

Great. Fast and professional service. I went there before back in 2021 and had a great experience. They are affiliated with the VA so I did have to pay anything.

The staff was nice, the nurse and doctor made our visit comfortable and the they were knowledgeable about what to do. We enjoy our visit

I had such a positive experience at this urgent care. I was able to schedule a visit online which made the check in process smoother. I had a wait for a minutes to be seen (no biggie this is 100% expected when you go to an urgent care). I did feel bad because I walked in close to closing time. But that did not interfere with the quality of care provided by the staff and Dr. Lupfer. Everyone was professional and prompt and I swear I was out of there in LESS than 40 minutes.

I had a very pleasant experience. Didn’t wait long to see the doctor. He was very nice and showed concern for me. I have been a few times to this urgent care and I highly recommend them.

I have been seen at this clinic on multiple occasions for one need or another, and their service has been simply fantastic. The staff is professional and caring. However, my visit yesterday seemed a little lackluster. While everyone was professional and did their job, I felt something was off. I waited almost 20 minutes for my appointment time. Can’t put my finger on it but they definitely need an energy boost. Still, I got my treatment and I’m on my way to recovery. Reflection: praying for them as I’m sure they get tired too.

Waited for 1 hour, but recieved great care! I went in with acute back pain, it was difficult to get up walk, and even sit. The doctor was able to accurately diagnose me and prescribe the right meds, now Im good as new. Thank you so much!!!

Clinic was very clean and I loved that. Upon arrival they made everybody wear a mask before checking in and that they had completely glass between the patients and the front desk staff. The whole clinic staff was very polite and friendly. And they were very quick getting me in and out. The only thing I would change is that if the staff is asking that the patients wear one of their provided masks upon entering, then the staff wear masks as well in return to ensure the safety of not only the clinic staff, but the patient as well.

Outstanding care, Outstanding staff and Outstanding physician. Like always it way pass my expectations. Quit and professional front desk, courteous. But most ++++++ was the compassion and knowledge of the physician to determine my condition and place me in an aggressive medication that without a fought will give the relieve i need. Thanks guys .

The calmness and friendliness of staff was comforting and helped through the medical situation we were experiencing.

Professionals work at this location.Polite employees with an inviting environment.My experience an testing was top notch.Thanks for a great experience.

They were amazing and our time there was very good not long at allGreat and friendly service

Fast service. Friendly staff. P.A explained with plenty of detail in a way my child and I understood what was happening.

Excellent care and very easy to get in and out. Everyone had clear communication.

Made online appointment in middle of night for today’s visit. It was easy. From the front desk, the aide was nice and used great care to care for my leg wounds. James, PA was amazing. Excellent bedside manner, informational and he knew exactly how to help me. I’m so grateful to him and staff. I’ve been in such pain. Thank you for the best visit ever today when I really needed it. I wish they were a PCP & I’d come here. Whenever I come here they are consistent. I prefer their care over anywhere else. Thank you again! I definitely would recommend!

Everyone was very nice, but I don’t feel confident about my diagnosis. The x-rays taken were haphazardly done and the results were not carefully read. They came back too quickly. And the PA that saw me didn’t seem all that knowledgeable. He was too quick to believe the online radiology report and did not review the images himself.

Very nice people they really take care of me I really appreciate it thank you for your help

Fast and friendly staff. I was well taken care on a early Sunday morning!

Great! Super efficient and helpful financially. Their disinfectant smelled kind of icky but whatever. I feel like I received good care.

Have an concerning issue. Went in like 3 hours before closing with my partner. The check in process was a bit frustrating since our connection was making it hard to answers our online questions but other than that, the service, the staff and the office came in clutch when we needed it and it was remarkably efficient. I would come back again if needed.

Scheduled for a sports physical. I was able to get my son in same day. Process was straightforward. Staff and doctor were professional and pleasant. Thank you.

Facility is clean and they treated me for the symptoms....not saying it was allergies like other urgent cares do.

I decided to go in after suffering from congestion and coughing for a few weeks. Waiting time was very minimal( less than 30 minutes). The Staff was very friendly and professional. My examination was done with care and attention to my symptoms to arrive at my diagnosis and treatment. I was very happy with my visit. I would be happy to visit in the future.

Best urgent care I have ever been to. Very organized. I was a walk-in, although next time I will make an appointment because it’s super easy to do it online. They took appointments on time! I was able to do all the paper work on my phone and see where I was next in line. When it was my turn, they took me to the back and took my vitals. I waited in the room assigned to me….maybe 3 mins before the doctor came. Great bedside manner! Super nice guy. He figured out what I had and talked treatment plan. He prescribed a conservative medication plan in addition to a stronger dosage incase I needed something stronger. I loved that since it would save me a visit if I still can’t shake off this darn sickness. He also offered me a note for work - I didn’t need one - but I loved that he asked unprompted.

Very friendly staff. I took my 2 yr old. They worked very well with her making sure she was comfortable and not scared. Definitely will be first choice for any other issues that may arise in the future

I try not to go to urgent care if I don’t need it but when I do I am never satisfied with any care these facilities have.I went in for a vaginal discomfort of a possible infection. Gave a urine and swob my own self the Dr. never once checked me. After hearing my concerns and comments of the problem I was being dismissed and automatically being told it may be gonorrhea/ STI after repeating telling them I have a partner of 4 years living together we don’t go and mess around. Still kept dismissing my points on why it is not a STI to only tell me the chances of it being can be. To later find out it’s is false. My urine came back good and negative and still prescribe me UTI medication. Saw my OBGYN the next day to do all the test correctly and said she had no idea why they would prescribe that. And other than my discharge being abnormal everything else didn’t look alarming. Now wouldfirmly say do not go to urgent care for OBGYN and if possible NOTHING ELSE. Try to schedule appointments with provider.

This place is a best kept secret type of place! If everyone knew about this Gem, I dont think it would be as efficient as it was! It was easy to get to, the staff was knowledgeable and helpful. Better than the VA experience I had recently! No run around! Excellent place👍👍👍👍

Fast and efficient staff and doctors. Saw me at my scheduled appointment time.

Front desk was not friendly and the only job she did was direct people to a QR code. Nurse was friendly and took vitals with conversation and a smile. Doctor was very rushed and dismissive. Seemed in a hurry to be somewhere else while exam took place. Was not thorough in explaining diagnosis or medication prescribed. I received the care needed to overcome the illness but in a way that I wouldnt feel inclined to return.

This place will be my go to Urgent Care from now on! The staff is great and the providers are amazing. Waiting time is not bad at all depending if you check in and fill out everything online but once youre in a room they get to work and youre out before you know it. Great place.

Ive been to NextCare a few times over the years and Id recommend coming in the morning on a Sunday! Its quick and hardly a wait. Set an appointment with the app to save time as well. Nurses and doctors were respectful, helpful and provided the care I needed

Really kind staff. Although the wait was longer than expected, the care from the doctor and staff was amazing!

Good the wait was not long and Doctor was very helpful and understanding with me.

Everyone was very nice. The wait was long even though I had an appointment but it was Sunday on a holiday weekend, so Im sure they were short staffed. They did the best they could with that.

Best urgent care center Ive been too. Very fast and efficient, the staff is always friendly. Definitely recommend if youre looking to be in and out and you dont have a lot of time to wait around.

From checking in to being seen by the provider and out the door in 30 minutes or less. Staff were very friendly, courteous and helpful. The office was very clean and organized. This is a hidden gem and we will use it again if needed. Thank you and Merry Christmas to all of the staff!

Might be the best emergency health care I’ve ever had. Both Alyssa and Lisa were amazing. Top notch in every way. Can’t recommend them enough and would leave more stars if I could. THANK YOU both.

I was in severe pain and they charge me $55 the I waited in the lobby for over 15 minutes and then they pushed me in a room and told me that they couldnt help me they take me to the emergency hospital behind them so they pushed me to the emergency room hospital behind them.

Quick and professional appointment. Staff was friendly and attentive.

This is my go-to place for urgent care needs. Theyre very fast and thorough. I very much appreciate the user friendly online portal for setting up appointments. It makes it easy to walk in after scheduling a time. I was seen in a timely manner and since everything was already on file, my medications were filled at my pharmacy within 30 minutes. 10/10 I highly recommend.

The doctor I saw was informative and helpful. He was on point and knew exactly what was ailing from. The only reason. I didnt give it a 5 star ratingI made an appointment at 3pm online and didnt get seen for over an hour and had later. People came in after me got seen before me. What the use of making an appointment on line when staff does follow it.

The clinic is very clean and Comfortable The Young Lady at the desk was courteous and professional. I was taking back right on time and seen by the LVN and the PA. Addressed my needs and concerns. This is my second time here and I can say that this will be my go to for any time. I need urgent care.

Very professional and caring staff. My two year old was not feeling well and they were so kind and gentle with her. I would recommend them to anyone who has a little one that gets anxious with Dr. Appts. They take their time and really try to relieve their anxiety. We had a very good experience there. Thank you.

I went in for two ear infections. Dr was really nice and made me feel comfortable.The nurse who attended me was very nice and made me feel comfortable also.No complaints from me. Thank you!

It was pretty good. Accurate, and even tho the wait time for my results felt forever, it wasnt nobody fault. Dr. Was very knowlegable and trustworthy. Thank you

Checking in and submitting paperwork online was super easy. I walked and was seen within 10 minutes. The in-take was very patient friendly and efficient. The doctor was awesome and listen to my explanation of my symptoms and prescribed what she felt that I needed to get well. A great all around experience.

Before even getting to an exam room it took over an hour, even with an appointment. other patients allowed to an exam room before us aswell, not a very pleasant experience, intake nurse also advised us that even after waiting an hour they wouldn’t be able to do much and that an ER would’ve been a more viable option, well of I knew then what I knew now I would’ve just saved my time and went to the ER cross town

Very disappointed, times that I come here I never had a problem with my insurance or with staff. Staff was very polite but had to cancel my appointment due to my insurance issue. I checked about my insurance when I got home and there was nothing wrong. The card I had was one card joint into one both medical and dental, its something new that my insurance are doing that way I dont have multiple cards. They had its medical number and dental number separate along with my insurance ID number. Mind you my insurance been the same, nothing change. I dont understand everything was on there and I even log into my insurance account and its valid. I dont know if there not reading it correctly but who knows. Just disappointed that nothing was done. They offered me some kinda plan to sign up but why am I going to do that if Im paying my medical needs through my work.

Had an absolutely incredible experience here. We officially checked in at 8:28 and were out with a complete treatment plan in just over an hour. The nursed we worked with were both absolutely amazing and the doctor (James) took his time in explaining exactly what was going on and reinforcing the ways that we can be sure were making the right decision between urgent care and ER in the future.I know that well be back here first if we have urgent care needs in the future.

Another great experience at NextCare. I brought my daughter in. They had plenty of appointments available. I was able to schedule and have my daughter seen within an hour. The check in process was super easy. Once we arrived the staff was very nice and we were called to the back quick. From arrival to when we left wasnt even 30 minutes. Thank you NextCare!

Awesome thank you too the best staff on FM78 . VERY helpful and kind.Wonderful customer service.I appreciate all your hard work

****THINGS HAVE CHANGED!!!!****Took my son in with neck pain and hoarseness. He stated his throat hurted at the bottom of his neck, not the back of his throat. The PA says he wants to swab for strep. Which was ok to rule it out. But the area swabbed was not where the problem was. Again, it was the bottom of his neck where the two clavicle bones almost meet. Well, the PA never comes back into the room with results or a plan of care. He sent the MA in there to tell us it was negative and gave us prescriptions with no explanation or options. He did not offer an x-ray to see if there was a small foreign object there or offer any other peace of mind. Of course, the MA gives the famous I dont know the answer, so let me make up something remark, Oh, its probably allergies. Thats the go-to answer when they dont have a clue and dont have enough compassion to try and help you figure it out. You cant give that answer to another medical professional. This was a waste of $40 co pay. Lidocaine Viscous and naproxen.... Really???? ABSOLUTELY careless. These people need to find another profession because they are just there to collect a paycheck. None of them there this evening was impressive! From the lack-Lustre greeting when you walk in, to the no goodbye when you walk out, because they are too busy conversating about nothing business related!!! ABSOLUTELY piss pour customer service! I have received better care at the car wash vs. here. This is really heartbreaking as I always come here for my Urgent Care needs. Now I have to take my business else where. Not to mention, I have to go to an ER for help now. What a waste of time and money. Please put people in there that actually love their job, have compassion, and actually treat people with dignity and respect! TREAT PEOPLE HOW YOU WANT TO BE TREATED, BECAUSE IT WILL COME BACK FULL CIRCLE!!!***UPDATE ***I ended up taking my son to Childrens Methodist Hospital the next day, and he had FLU B. He was so sick that he missed a whole week of school.BE WARE OF THIS URGENT CARE! YOU HAVE BEEN WARNED!!

Staff was excellent! Wait time was excellent. Provider was very nice and took care of my son with medications. Facility was very clean, if needed would definitely go back.

I booked my appointment online earlier this morning and checked in online when I got there. I got in quickly. Everyone I came across from the beginning were friendly and empathetic to me. The doctor was super nice and explained everything. I feel that I recieved great care.

Online scheduling was available although the in office experience was a let down for me. After walking into the building I noticed a full room and heard patient complaining about time waiting for over the expected time. My appointment was not in time. The appointment ran an Hour late an Hour with additional 15 minute late time. They Never informed of a delay for the inconvenience and ignored the fact that the appointment was late as if it were exceptable when it wasnt. It s January and I have come to realize with previous experiences I will change my mind about seeking care due to lack of motivation for others to do their jobs and provide upmost care. I have politely held in my concerns but my child is expressing that the delay has been too long. was very disappointing. I will not come here again and seek a higher standardized professional staff to care for my family and I. The company is great but the staff definitely has let th

My experience with urgent Care on 78 was refreshing the people was delightful helpful kind and informative I wonder if the whole world could follow their lead when it come to others and caring for the human race God is alive in all of us

This was one of the best urgent care business Ive been to and the nurses and Doctor was amazing and caring. Thank you Next Care for your time and patience and I will definitely come back if I have any medical issues that need urgent care.

JAMES, PAC and the nurse on staff were amazing!!! They were knowledgeable and deligent to rectifying the issue. My wait was not long either!

Highly recommended. The Nurse, MA and The PA Brian Luper were very friendly, respectful and attentive. First time visit and best Dr visit I’ve ever had. I was only there for an hour and it was covered by my insurance.

Dr. Stamp and staff were amazing! Staff was friendly, caring and fast. The doctor was very knowledgeable and wasn’t just eager to get us in and out. More urgent care facility staff should be this efficient and attentive. I’m widowed with young children and limited childcare & they were super patient with my kids. Couldn’t be more grateful for this amazing team. Nurses, MA and X-ray tech were awesome. This urgent care is the best I’ve ever been to.

Came here for my toddler. Great experience. From the receptionist, intake nurse and Dr, all were great, nice, professional, and really helpful.Hopefully I dont have to come back but if I need to I will choose this Urgent care everytime.

The staff was very friendly and helpful. They took their time to make sure I was as comfortable as I could be. I definitely recommend this clinic.

Fast and friendly for my sons sports physical and the best price Ive found.

I like that I was able to walk in and be seen quickly. They asked me if I wanted to check for covid. Service was very professional. Check in was great no paper work, just used my phone which was better. Software was user friendly and staff were very nice, compassionate and caring.

Never been to a medical facility where I experienced TOP NOTCH customer service from absolutely every single team member. The facility was busy, like we waited for a minute, during this wait period they had a crazy rude patient and the team kept their cool and had the most patience with him. We were really impressed. But the staff was genuinely happy to be there and I really loved the experience. You don’t see that often and I thought it was really special. So, thanks y’all.

The staff was very nice and friendly. It didnt take long at all. I was very pleased 😀

Other than the wait time, everything was great! Staff was courteous and listened to me as the patient. If I need to see an urgent care again, Ill be going back here!!

We’ve been here multiple times and love it. Today’s appt was for 10 and it was almost 1030 when called back, but no different than a reg dr office. The ability to see waitlist and also wait in car vs in office is also a big plus. They sent a text when time for him to be seen and in we went. Definitely recommend

It was great! The staff was great and I got everything done in a timely fashion!!

Staff was all very friendly. And super helpful

The young lady attending the front desk lacked customer service skills, appeared to be annoyed with questions I asked concerning my visit, and dismissed my concerns with the response-theyll tell you in the back. Provider Stamp misdiagnosed me during my initial visit on April 2, 2024. He prescribed Promethazine, which he acknowledged during my visit today-April 11, 2024, wouldnt be effective. He came to this conclusion in accordance with the chest exray that was performed during this visit. To make matters worse, he suggested that I follow up with my PCP if my symptoms continue for a total of 21-30 days.

I had to wait over 3 hours from time of appointment to bring finished. My appointment was 1:40pm didn’t see nurse for 2 hours. Put in room and waited another 30 minutes to see doctor. The staff is very nice the doctor was knowledgeable and nice but waiting over 3 hours is ridiculous.

I set my 4:20 pm appointment - online at 10am. At 4:21 after checking in, I was informed that their manager JUST told them that my insurance is out of network. I was returning a second time as I was still sick from my visit 3 weeks prior. No one took accountability for not informing me of the issue ALL DAY - other than to blame the manager. They said I’d probably have a “big bill” if I got seen. I cancelled and went home to call insurance company who confirmed I AM STILL IN NETWORK! On my prior visit Nov 7, I was seen for cough, ear & sinus infection yet not given any antibiotics other than the ear drops. I was given albuteral and told to take 2 puffs every 4-6 hours. (Should be an as needed medication as I was told today by another physician) I am still suffering from a sinus infection 3 weeks later because I wasn’t given proper care! Don’t do it… it’s not worth it! Go literally ANYWHERE else. I do not log on to leave reviews - it’s a hassle, but my experience was so bad today, I’d give them zero stars if I could. I’ll never return.

I walked in and halfway doing the paperwork on my phone they took me back and I was very satisfied

The staff was friendly, knowledgeable and efficient. They did a great job, very professional.I feel so horrible and everyone was incredibly kind to me! I am grateful~

I have been waiting for my appointment for over 2 hours dont come here

Service provided was excellent. Went in for a Rapid Test and received good news. I also experienced the same level of care when I went in March even though I tested positive. The only problem I had was that the instructions on the door were vague and after providing my insurance information online as requested and scheduling an appt at the next available time I had to do it all over again before I could be seen. I think the process needs some next gen evolution but the service was great, the facility was very clean, organized, and professional.

I just got told the damn clinic doesnt accept my insurance. Im not even exaggerating when I say they didnt say anything when I had an appointment there with my current insurance a month or 2 ago. Very disappointing and unprofessional, I made the appointment for a reason. I have a health concern I wanted to address, and get turned away!Only reason I didnt schedule one with my regular clinic is because I didnt want to have to wait until August with my primary care provider (yes you read right, until August)

They were so nice and friendly explained everything I didnt feel when the nurse gave me a shot.

Went after work to take my son for minor health issue. All paperwork was done online so it was super convenient. Not a long wait especially because I literally made the appointment last minute. From start to finish I would say it took about 1 hr. The Dr was super nice, very helpful and even called our local pharmacy to make sure my sons medication would be available before sending the scripture. Thank you guys!! Especially for these hard time! Thanks for all that you do! ❤️

They were actually very helpful and quick!

They had contactless checking, if its first time, you scan the QR code on the door, you can fill out the info in the waiting room or in your car, they called me up pretty fast, I was almost done filling paperwork digitally. Only had to wait for 5min or so, triage went smoothly, and did not have to wait long before doc checked me out. Very friendly staff, and genuinely felt like they cared. This compared to a 4hour visit to the ER was much better, especially if you are not feeling well. And now that you are in their system, you can download the app, and do everything on there for future care.

Horrible experience. doctor wasnt listening every-time told him what i was feeling he paused and would think with out saying anything for 5 minutes just saying hmmm hmmm. i felt really uncomfortable. ended up prescribing medication that did the opposite for what i was looking for and or needed AND it was Over the counter! i could of saved a visit ,bad experience and my money . WASTED $75 waste of money avoid really bad experience! ended up going to another place way better experience prescribed correct medication!

Was my first time here was worried it was going to be a long wait but surprisingly wasnt very pleased with the dr as well I recommend this location and if I need another urgent visit it will definitely be here staff was very nice as well

The staff was extremely friendly, caring and respectful. They made me feel comfortable and took the time to hear my concerns before treating me.

Staff was great and helpful. I was quickly and had all my symptoms addressed and taken care of

I had such a great experience. My appt was at 12:20pm and was out of there before 1:30pm so that’s not bad at all. All staff was respectful and kind. The Physicians assistant, James Stamp was amazing! Great job everyone. I will definitely go back when I need an urgent care. Thanks!

Thanks to Dr. Brian and staff for treating me for my severe cold. They all was very attentive, and knowledgeable. The waiting period wasnt long.Dr. Brain explained everything in a very clear manner. The meds he prescribed is working.Thank you NextCare for your gracious service. L Robinson

Fantastic and friendly crew. The wait wasn’t long, and I wasn’t made to feel hurried or unimportant.I had never been to a NextCare before, but if this clinic was near my home, it would be my first stop for stuff I wouldn’t need my PCP for.

We didn’t have to wait very long. It was a clean environment. Front desk staff were kind. Absolutely loved the doctor and nurse that we saw. They were very knowledgeable and understanding. They listened to all of my concerns and were very helpful in taking care of my 1 year old.

Website is the best way to schedule an appointment..What a wonderful and caring staff! Shor out to the receptionist. He was wondeedul in his interactuons with me and the other patients.

I like going to this location because whatever I need done is usually pretty quick and the Doctor is kind and caring.

Second time I’ve been there this month and I did not have to wait very long and the care I got was excellent both times staff is friendly !

OMG! I cannot rave enough. This is one of the best urgent care places Ihave ever been to. I only moved to this area a month ago. Been finding my way around and had seen NextCare Urgent Care never thinking Id be needing them soon. The staff is wonderful and helped me with the paperwork. The physician was very tentive and asked me questions about my problem. And kudos to the nurse who took care of my ear. I can hear again! You are all great!!! Thank you.

Very quick I made an appointment for my 2 children and I and I was out in under an hour. Staff did an exceptional job caring for my 2 sick toddlers.

The atmosphere and staff are amazing. They truly care about their patients and make your concerns a priority. I went in because I wasn’t feeling very good and had begun a skin irritation. They fixed me up and even made sure my meds were filled on time so that I could begin intervention. I definitely recommend them!

The reception staff was very nice and helpful as well as the triage nurse. The PA was just as nice and extremely helpful. He took his time and listened to my concerns, and took the appropriate measures of care.

I’ve been coming here since 2017 for myself and children. They take insurance and also VA patients. It’s always clean. Dr. Stamper is amazing, I trust him to get an accurate diagnosis and treatment. I’ve seen others in the past who were also precessional and helpful. You can schedule appointments online so you don’t have to wait as long in the lobby.

Fast friendly clean and met my needs above and beyond

I had a great experience after being told to go to an Urgent Care by my sons PCP. As a walk-in I did not have to wait long. Maybe 15 minutes? The online check-in was very nice and easy. The treating doctor was very concerned and listened. Although the issue was outside his control, he was able to give great advice and a referral with detailed information to take to my PCP or ER.

First time going to Next Care and was able to do everything from their website. Scheduled same day appointment and fill out all the new patient paperwork on line. They greeted you the minute you walked in the door. Within 10 minutes was called to the back and doctor came in within 5 minutes. Very pleased with my visit and will not hesitate to go back.

Amazing! There was a little bit of wait, as expected being an urgent care. But as soon as they took me inside I got seen right away and got lab results back right away. The place was extremely clean and staff was super nice and attentive. Also, they checked on me like every 5 minutes and assured me that they were just waiting for lab results. I had to use the restroom while I was in there and the nurse cleaned it before I went in due to covid. Extremely happy and pleased with this place and the staff. Definitely will come back if I need to.

Its the second time we come here and I cant say enough. Both times we were walk-ins... wait time wasnt too bad, and the staff was professional, empathetic and had great bedside manner.

Staff were all very friendly. Gave us great explanations and instructions. Love this clinic so close to home!

Front desk staff and MA that checked me in were phenomenal!!! The doctor that saw me briefly on to tell me there’s was nothing she could do for me was horrible. Honestly, she acted like she was on drugs.I told her I had a cough for 5 days and it was productive. Because I’m a transplant patient she even refused to do a chest X-ray.The care wasn’t even care when I did what she did recommend which was call my transplant doctor on/call. The first question they ask me was did they at least do a chest X-ray?? I said no and my doctor response was are you sure the provider was a doctor. Very disappointed and if I ever feel the need to go there again if I learn she is the doctor. I will just turn around and walk right back out.She was ridiculous.

Went here based on the reviews and Im so glad I did. My appointment was at 9:40 and I was done by 10:05. Brian listens to his patients and has great bedside manner. Receptionist and medical staff were all helpful and welcoming! Would definitely come again.

Everyone from the front desk, nurses, and practitioner were personable, professional , and compassionate. I took my daughter in not knowing if she had Covid, flu, strep, etc (so much going around these days). So, they gave her the necessary tests and made her feel comfortable during the process. We left feeling optimistic regarding her diagnosis and treatment plan. Im so grateful for the care team at the Next are Urgent Care (FM78 facility), and I definitely recommend them.

This place was quick and the people are professional and kind! This spot was the cheapest TB test I found! $30!Totally recommend!

Pleasant office visit. The office was busy so it took a while but once we were called the staff was very nice and pleasant. The office was also clean which was a plus for me. No complaints at all with my visit and will definitely visit again.

Took my baby there because she was feeling sick. The wait was a bit to long but once we got in the room the rest of the visit took place quickly. The PA was patient, kind and knowledgeable. The receptionist was nice and efficient. The MA could have been friendlier but over all was a good experience

If it had more stars I would give them 1000 more!!Everyone was so nice and happy and talk you with respect. The best emergency clinic I have ever been. Thanks everyone for making such a wonderful job!! From the receptionist to the nurse and Dr. Oh my God so impressed with their quality care. ❤️❤️❤️

New to TX originally from Louisiana. The online process was super convenient. Make the appt and fill out the “paperwork” before going to the clinic. Basically just had to walk up to the receptionist and make my payment (out of state insurance not accepted). Went straight to the back. No wait. Friendly service. Dr. Stamp had a great bedside manner.

Today was fast , I don’t have to wait for a long time

Took my daughter in here in a hurry because it was the closest place I could fine. I was kindly greeted and given mask because like I said, in a hurry. Hardly any wait time and the nurse and doctor were really nice. My daughter ended up have a really high fever and ended up being the flu. They checked out everything though to make sure that was all it was. They made my baby comfortable even though she was feeling cruddy. I appreciate their kindness and professionalism. Thanks!

Every time I come here the staff is very kind and the doctors are amazing! They accept most insurances, which is hard to find. I would definitely continue to come here and recommend it!

I went to this place for a clogged ear. they were so so nice and it went so fast. i’m so happy to hear again. they were great!

The wait time was long, but it’s understandable with the limited staff. The staff was phenomenal and got me taken care of.

Very friendly staff. Though I must warn you... If the person drawing blood tells you it might hurt because they might poke a tendon instead of a vein, believe them. And if and when you feel that pain, dont allow them to try again. Because I stead of trying again , they may continue to stab that tendon instead of the vein... Causing excruciating pain. Ask for someone else because someone there actually knows what theyre doing. The next person was able to draw blood without any pain whatsoever. Again.. nice place with friendly staff.. yet beware

Allison was so good to my toddler when checking his vitals. Everyone was amazing!

The receptionist was awesome ..she helped me log in, sign in ,and answered all my questions I had ..T he tech was professional and thorough with vital sounds and x-rays thank ever so much for making my visit to your clinic pleasant and stress free thank you..you did great inmy book..

Had great customer service. Amanda was great! Front desk was friendly as well. She was alone upfront but she was friendly. We don’t give enough credit to staff that help us when we need them. They were short staffed, but grateful that they showed up to work and did their job. Coming back again for sure!

This place was very efficient. Customer service was excellent. They more than surpassed my expectations and they went out of their way to help with my problem. Thank you so very much!Went today 3/21/23 and it was better than before. All my needs were met with compassion and professionalism. PA Stamp was amazing and very efficient. Thank you guys!!!

Yesterday my experience in this clinic was truly shocking. Not only was I spoken too in a rude condescending manner by the nurse after I waited a longer time than I expected. The nurse also proceeded to go in the other room to discuss my problem with the doctor and then her, AND the doctor continued to laugh at my situation clearly enough for me to hear in the room right beside them. Extremely unprofessional and rude. Then the nurse came in like nothing had happened and proceeded to try to assure me they wanted to do what was best for me, even tho it’s hard to believe when you just heard then laughing at you. For simply wanting to be seen for by a doctor. Which I do not believe is a crazy thing considering It is an URGENT CARE. I should not have to feel like I am a burden to a medical staff when I paid just like everyone else to get seen. The doctor himself at first did not even have the right information. About why I was coming in in the first place, but once he understood that I had been feeling unwell for much longer than he thought I finally got the care I needed. I will not be coming back ever again, and I will be warning people against It. People in the health field should really at least pretend to care more about their patients. I’m glad at the very least that I was seen and given the treatment I needed after all that.

This was our second trip to this urgent, first for this child. Once again they exceeded our expectations. We didnt want very long, provider was very knowledgeable and informative. She had a great bed side manner and was very sweet and caring. She listened to our concerns and addressed them accordingly. I highly recommend this clinic after having terrible experiences at other urgent care clinics.

Went in as a walk-in and the staff was very polite, the MA was great as well. But the thing that topped off things was Dr. Brian. He was amazing at listening, great bedside Manners. Very straight forward and addressed all my concerns. Highly recommend!

I called in to make sure they could treat my son after a previous urgent care told me it would be 2 hours before they could stitch up my son. When I got there I called and they took all my info and quickly got me checked in. Within 15-20 minutes they called and got us from outside. The nurse and doctor were so polite and helpful with my son who is on the spectrum. My son felt very comfortable and even said it was fun there! Thank y’all for taking care of us!

The staff was very quick and efficient taking care of my daughter. Extremely friendly. They got her in when other offices couldnt. Will definitely use them in the future. Low wait time as well! Only waited 30 minutes before being called inside. Win in my book!

Other than the wait time (checked in online and still had to wait), I really appreciated Dr. Thompson. He took his time with me, listened, and showed concern. Hes an awesome doctor and when I had to bring my younger daughter to Impact one other time, he was really good with her as well and kept us in good spirits which made the wait worth it! The facility is always clean and I would definitely recommend this place!

We love this clinic and the staff that works there. The doctors and the associates are the nicest and most caring people. We have been going there for years and will continue to go, as needed.

Loved the service we received. We were in and out in an 1hr or less. Receptionist, Nurses and Dr. Silva delivered great service.

Utilized the walk in services for this clinic. Was initially a little weary as the time said 7pm for an appointment but it changed to 5:15 and then before you knew it I was seen by 3pm. Not too bad for not having an appointment and was way better than sitting in a packed emergency room for sure. When I entered the building the staff was very friendly, the facility was very well maintained, clean and nice. The provider when I did see him was very friendly, and addressed all my concerns. I would rather not, but if I had to come back for urgent care issues, I would not hesitate returning here.

We were in and out so quickly. The pa was so awesome, friendly, and funny. Cheered up my child who was feeling super sick. This isnt an ai review either. Lol

First time visit, filled out paperwork on line, arrived early for the appointment, checked-in on line and was within 5 minutes of checking in.Staff was very polite and accommodating to my grandsons illness. Listened to what he had to say as well.I will definitely use this urgent care frequently. One of the best!

I was expecting a long wait period but was shorter than I thought by the time my son got seen. He was in and out quick and was able to get cleared to fully practice again. Staff was friendly and reiterated for us being patient. Recommend if you are not able to see your normal provider.

Everyone there from the nurses to the physician was very friendly, sweet, and had great senses of humor. All perfect combinations when you’re not feeling well. The whole clinic also was very clean and the mobile check in system was so easy. I would definitely recommend this place to others.

Besides waiting for three hours to be seen, (I recommend scheduling an appt before going to make it faster) the service here was awesome. The staff I encountered at my visit were all very friendly, caring, and super helpful. They were thorough and got me back on my feet quickly. The prescriptions I needed were sent out immediately, so I was able to pick them up right away from the CVS that’s luckily right behind. I would definitely recommend to new patients; just keep in mind the wait.

The staff and PA was very efficient and helpful. The PA listened to all my issues. He explained the diagnosis and how he was going to treat me. Made me feel that he cared about my issues. Thank you for your services.

Today we went in for an ear ache and Cynthia and Dr Brian were amazing as usual. Cynthia does a great job of making me and my daughter so comfortable and Dr Brian not only makes sure we are comfortable he also makes sure we are educated fully on any diagnosis and possible prevention!! Amazing Team ! I appreciate you!!! Thank you from me and Mercedes

Slight wait didn’t bother me! Dr was full of helpful information that surprised me.I know I’ll be feeling better soon

Took my 1 year old daughter for something minor but staff took care of us really well! Did my check in online, so it was pretty quick! Super nice staff! Great experience. Thank you for your hard work ❤️

I didn’t have a good experience with the front desk lady with long hair at first because it felt as if she was trying to put me on the spot or embarrass me! But I ended up coming back and just worried abt myself the lady I forgot her name but she took me to the back she had a pink or red n95 mask on and she was absolutely the best made me feel comfortable and at ease even with my circumstances! She genuinely cares and it shows! I’d also like to shout out dr. James! He is amazing also you can really tell when people care about you by the tone of their voice, body language and just overall helpful and calming! I would definitely recommend this place to anybody! Other than the front desk lady not having the best people skills everybody else was wonderful definitely best urgent care experience! They treated me like a human instead of a number!

Great staff. Everyone was nice and attentive. Wait time was what you would expect, especially with only one provider and one nurse when I went. They made up for the long wait. Thank you for your care.

This was my second time going to this location, I would 100% recommend and use them again the first time was so smooth, yes a wait but I expect that with urgent care to be real, first time was just for my son they were great with him (he is three) this time we were both seen on a Sunday (with an appointment) however we got a here and had to wait longer than I expected especially with from what I saw no one in there.. however with covid I get it. Again fantastic and kind with him listening to what my concerns were etc and giving me added care as he didnt think I would need antibiotics but wanted me to have access if I needed... Only reason I didnt give 5 stars was the wait and clarity or expectations when arriving.

I had a great experience here today. I was seen quickly. All of the staff and the doctor were nice and professional.

Had to get Covid tested today. Thought it was gonna be an expensive nightmare. Called around different places and frustrating. When I called here, it was so much different. Staff was amazing and helpful! Had a wait time of 2 and a half hours predicted to me but they had me in within about 45 to an hour. Doctor was super nice and easy to talk to! Loved this place and will be back if I ever need!! 🤙🏼🤙🏼

My husband and I highly recommend Impact Urgent Care. Ive actually had to go to this Clinic about 3 or 4 times and my husband twice. The waiting area is always clean and the reception staff are always friendly and efficient. The doctor is very patient and knowledgeable. Has always taken the time to explain everything thoroughly to me. I also had to take my mom there a couple of times and they were so kind to her and patient with her as well. have many many friends who go to Impact Urgent Care. Ive never heard anything negative.

Hi. The clinic visit was a nice experience because the doctor and staff were professional workers, they knew their jobs and were kind. Thankyou. Gbl

Great urgent care experience. Couldnt get an appt with my Dr for several days for strep but this location got me in and out in less than an hour and picked up meds otw home. The nurse Lisa was kind and easy to talk to, and the PA Dr. Naschke was straight forward and quick.

I was seen 03/30/2024 @ converse locationYoung lady at front office was very nice.also was seen by NP Stewart,Taylor gave me my diagnose and over counter medication for a common cold but I also have bad asthma.So after paying $200.00 with my insurance which not complaining not expecting anything free which I understand.NP told me if it worsen to call back to the office within 3 days which actually called back Monday but she was not there because she traveles to other clinics.So what gets me that they wanted me to go see the doctor that was there Monday and pay 194.00$ to check my lungs.which I was thinking why couldnt they just call the NP and have her call in my medication like she told me she would.will my weekend was sound bad that I was having asthma attacks likely I didnt wined up in the hospital.I also called the clinic to try to speak to the manager she never answered my calls.I will let my family and friends about the clinic dont give them any business.

I would completely recommend Next Care Urgent Care. They were so accommodating after the Next Care Urgent Care Center in Alamo Heights was not able to do x-rays of my knee. The one I went to took me as a walk-in. The X-ray Tech/nurse was very nice, gentle and explained everything. The doctor had the best bed side manner, was upbeat, kind and extremely nice. He was light hearted and a true gentleman. Thank goodness my knee wasnt broken. Dr. Waters told me exactly what I needed to do for my knee and prescribed a topical gel for it.

I went to this urgent care because it is in network for my UHC insurance & it is less than a mile away from my home. I was able to make my appointment online, along with uploading of my insurance card and completion of pre-visit questionnaire. All of the individuals that I had an encounter with were very nice and efficient. I was seen about 25 min later than the time stated, but I didn’t mind. My experience was overall extremely positive, but I would call ahead of time to ensure an x-ray tech is available, in the event you need imaging done. Since they were not able to do imaging for me today, they are letting me return tomorrow at no cost. I would highly recommend.

I am ever so grateful for this clinic. The staff at the front desk have excellent customer service. The med tech that does the initial check in is very friendly and professional and the PA is the best!! He takes time to exam and evaluate the situation and then gives a precise plan and sends you away with a smile. I take my family here whenever we are in a crunch and can’t see our family doctor. They also do school sport physicals. It does cost $35 out of pocket but the convenience of it all is what I appreciate. They are taking the whole COVID-19 precaution serious so you can feel safe for the most part.

Filled out forms electronically, receptionist was very polite and helpful, they saw me quickly, took samples and the PA saw me in record time, he called in my prescription immediately. The office is immaculate, loved the personnel, great service. Thank God theyre in this location.