NextCare Urgent Care Prescott

I was a walk in early Thursday morning. The front desk explained that it would be an 11/2 hour wait and I said fine. I waited in the lobby and was taken back before that time elapsed. I know everyone is busy and I appreciate the job that they do. They were kind, efficient and accommodating. Next time I will try to make an appointment as I feel that is the best way to be seen. Fortunately this time for this emergency I was a lucky girl!!

Thank you for bringing another employee down from Flagstaff to handle the influx of those in Prescott. Great service, friendly and competent staff.That way I was able to be seen today. I was tested for and told I had influenza A! Haven’t felt this sick since having Covid. Mask up and wash r hands and b careful out there!

It would be easy to think that an urgent care facility would handle patients in a very businesslike way--after all, people go to urgent care because they have a one-time medical issue, generally because they cant be seen by their regular physician. But I found NextCare to more than just a place where Im the cough in exam room 2. Theres a distinct positive vibe there--while I was in the exam room waiting to be seen by the Dr. I could hear someone in another room singing along with the radio. I heard someone else telling a joke.And, by the way, the care I received was as good as Id get from my regular GP. So, yes, Id be happy to go back to NextCare if a similar situation arose in the future.

I arrived and I did not want to wait so I made an appointment at the desk and returned later that day. The staff was pleasant and efficient. The wait times were expected due to staffing but I got in and I was taken care of. When you arrive here, expect to wait. The nurse practitioner was pleasant And easy to talk to. I have no complaints or issues with this urgent care. My suggestion would be to make an appointment before you arrive. There is an app for this place, use it. You will save time.

My 3 year old daughter fell and had extreme pain in her arm. I called and they were able to fit me in right before they closed. The staff was all incredibly kind and treated my daughter with great care. Very impressed and happy with our experience, that was scary for my daughter and myself.

The stars are not for the availability when you need urgent care because there usually isnt any. Its for the nurses, MAs and PA- Mara Hall who see you if you can get in. They are amazing and I wish Mara Hall had her own practice. Its really hard to find good doctors in Prescott which has always surprised me. (Who wouldnt want to live here?) I have seen her a few times over the last couple years and have always left feeling heard and taken care of.

This was such a positive walk-in visit. The facility opened at 8am and I got there a little early. There was a line started and I was 4th in line. They could see my daughter at 9:40. I got a text to fill paperwork out that was easy and straightforward. We went home and returned for the appointment. The staff allowed us to sit in our car until they could see my daughter. The front desk receptionist came to our car when it was time and immediately took us back to the room. She was quickly tested for strep and it was positive. The doctor did her routine checks and was beyond sweet. From the front desk being so kind and the nurse being wonderful and the doctor beyond sweet, it was such a smooth process. Highly recommend.

The receptionist and the nurse are the only reason I can give this urgent care even two stars, they were both very kind and professional. I don’t usually leave google reviews but I’m very frustrated after my visit yesterday. I waited in the waiting room for about an hour just for the provider to be dismissive and tell me there’s nothing she can do for me and that I had to be referred to a specialist. This morning I messaged my primary and explained my situation with a photo and she was able to prescribe a topical treatment that I’ve already picked up and started using. As a healthcare worker I always want to make my patients feel seen and listened to and I did not feel that way yesterday, at least not by the provider.

I waited 7 hours for an appt, and then an additional hour and a half after my appt time to see the doctor who said “we can’t help you here” and told me to call 911 or go to hospital. The front staff are friendly and efficient, but there’s a disconnect because they knew why I was coming in and yet the doctor wouldn’t help me. If you have altitude sickness or related issues, don’t come here.

Not a bad wait time, staff was friendly and efficient, Dr. Was great caring and quick at the same time (dont know how she does it). Much better care than I thought just wish they were open 24/7.

Moving to a new area and being skeptical about the ethics arenas inthe medical community has always been challenging for me. However, I do have to express my gratitude to everyone I’ve been in contact with here. The professionalism, knoledge and sensitivity displayed was just fantastic. Immediately my anxiety lessened and I felt so comfortable communicating with all the people I came in contact with. Even my blood pressure was terrific n for me, which is not normal for this middle aged neurotic woman!!!Thank you all for going over and above to ensure your patients feel comfortable.

Scheduling through Solv was very easy. NextCare was very affordable and it was a pleasure working with their staff. The membership was a pleasant surprise.

The ladies at the front desk was kind and helpful. The physicians assistant who saw me was rather unhelpful, though, and didnt seem to take me seriously. They told me that they had literally no idea about my hurt knee, and told me that an x-ray was not necessary, but gave me an x-ray order anyway.

Been having throat problems for quite a while so called when they opened, they were able to see me within the hr on a Sunday. Receptionist was very nice. Waited in the room for 5 min, only one in there. Went in for a culture on my throat and the lady who swabbed me did an amazing job on getting the saliva. I have a bad gag reflex so she would basically jam it in there to get the most saliva, it was uncomfortable but felt it was the best way to get what she needed. The lady dr was very nice and helpful as well. Gave me some medication, hopefully it helps.

Very nice receptionist and I like the ability to be a walk-in and be given a time to come back as to not have to sit in the waiting room for too long. Upon return at my given time, I only waited 5 minutes to see the provider. She addressed my concerns and it was a very pleasant experience.

I went in for a rash that had spread through my body. I had seen a nurse practitioner through virtual appointment with my own health care provider group two weeks prior and my health care provider DID NOT diagnose me correctly. As a result my rash got worst so I was able to get in at my local urgent care clinic and they did a phenomenal job in prescribing the correct treatment and medication for my rash.

Had a wrist injury from work, after more than 2 hours in the waiting room (with an appointment) the staff kindly took an x-ray and told me nothing was broken. There was still a giant bump on my wrist which I’ve come to identify as a ganglion cyst. I continually insisted that you could see the giant bump on wrist and all the nurse had to say in response was “well it’s not broken” over and over again. After this conversation she stepped back outside my examination room and I distinctly heard her say “Pretty sure he just wants workmen’s comp.” No lady I wanted help and I feel bad for my boss who openly told me to go get it checked out at his expense. Now it’s 4-5 months later and I still have a large cyst on my wrist causing pain and restricted movement. Cannot believe the audacity of that woman. I believe blonde probably 50-60 years old.

They might as well close their doors for good. They have done no good for this town. My wife came in with kidney issues and the incompetent Dr there didn’t even know where to check for her kidneys since we disclosed she had a transplant back in 2019 and she was in kidney failure stage 5! She could have died on account of this wretched place. Do us all a favor and leave.

Excellent doctors! Each time Ive come they treated me with such respect. Theyve listened to my health issues. They were thorough and covered everything! When I left there I felt like I was had a treatment plan that was going to help. And they did each time I was there I had a resolution of my health issue!

I went in for a persistent sickness i’ve had for about 3 weeks now. I went in at about 9:45 am and was told to come back at 1:30 but to be there by 1:15 because they close at 2:00 pm today. When I arrived I sat in the lobby and waited until 1:45 before being called back. I gave all of my symptoms and asked for a steroid shot and a Z-Pak, as well as a covid and strep test. I was only given a strep test, which came up negative. I was then met with a new nurse who got in my face asking all sorts of accusatory questions, such as whether I slept with my mouth open, how could I know I didn’t, etc. I was told to just take claritin and allegra, and that they may be able to get me antibiotics but they wouldn’t help. She then left the room, when she came back she opened the door and thrust the discharge papers at me, saying “CVS on Willow Creek has your medication”. I wasn’t told what medication and wasn’t given an opportunity to ask any further questions, I wanted a chest X-ray to eliminate the possibility of walking pneumonia but wasn’t able to ask for one. She then left the room right after handing me the papers, and when I walked out I realized she had rushed out so fast I couldn’t tell where she went. The only reason i knew it was time for me to leave was because the papers said discharge. I felt rushed, manipulated, and ignored during my visit.

Walked around 10 on Oct 23 with sinus infection. Felt terrible. They said they couldnt take me that day because they were closing early at 2, but could make me appt for next day at 11. When I arrived the next day for appt there was note on door saying they were closed!! They could of called me and told me! Had to scramble to find somewhere else to go! Was so mad!! Like they could care less!

When i FINALLY got taken back, the care was great, but my 1:15 appointment took 3 and 1/2 hours. The provider was great. The wait to be seen was ridiculous

The lady I got came in looked at my ripped belly button and goes oh so you took the ring out and then I simply explained no it ripped out on its own and I didnt feel it and I dont know when and I dont know where but is my belly button okay so she looks claims that dont have an infection and then proceeds to tell me I should just go get it re-pierced if its that important to me when I as not a doctor can tell that I can never get it pierced again because theres no skin anymore attached to hold the ring in maybe you guys shouldnt have such clueless want to be doctors or nurse practitioners because that was the dumbest thing I have ever heard any so-called professional tell someone who literally has ripped skin

I paid for a medical visit and I’m still in a lot of pain from a cyst or abscess on the back of my neck. In past visits to this clinic, I received great care that relieved my pain. The visit yesterday was horrible. I have used this clinic several times in the past. I may not go back due to my experience yesterday.

It seems like nexcare always only has 1 provider per location available which causes longer wait times and less availability for walk ins. Luckily I made an appointment. I still had to wait over an hour past my appointment time. It felt like the exam was rushed so either the provider is really good or not thorough. Everything else was mediocre.

I had to go in for my CDL medical exam , the staff was super friendly and helpful, I give them all five stars from start to finish

Went in without an appointment for a quick TB test and asked how long the wait might be. Front desk assured me that it would be quick and they could grab me between patients since it wasn’t a provider visit. After waiting for 40 minutes, I went up to the desk again and asked if it would be much longer as I had another appointment to get to. The gal at the front desk, then abruptly explained to me how she had other patients with appointments that were priorities and that I just needed to be patient. I understand that scheduled patients take priority, but I had asked how long it would be when I first arrived so I could plan accordingly. After waiting another 10 minutes I got up and told her I couldn’t wait any longer and she said they were getting my stuff set up right then. After waiting another five minutes I left. The other staff seems very nice, but if you are going in without an appointment, it seems like a waste of time and you should anticipate very long wait times, regardless of what they say at the front desk. Book an appointment or don’t bother going.

This urgent care gets a bad rap. That is wrong. Several visits have led me to give them a 5 star review. To put a point on it I recently went to 4 docs with no success.These folks suggested a simple solution........and it worked!!! Its tough to get the necessary help here in prescott. When all else fails give these folks a try, they might just surprise you 😏

I would rate this facility in the negative if I could. Staff is highly unprofessional, disorganized and very unclear on how to treat a patient. Their complete lack of disregard for someone who is ailing is sickening. You’re better of being treated by a 3 year old. Rude, considerable lack of understanding and knowledge, and unworthy of treating a slug. I hope each person that we came into contact has the life they deserve.

The “doctor” came in and before even looking at me she announced I don’t have an ear infection. Then she told me terrible things, there is fluid build up in my ear, massive drainage down my throat, redness and swelling behind my nose…. But I’m perfectly fine!? She spoke over me or interrupted me, the only word I got out was “but my nose and throat keep bleeding. Her response “oh I get nose bleeds all the time all you need is a bunch of Sudafed”. Guess what, IM NOT YOU and I’m still fricken SICK! Got into my PCP and guess what, I HAVE A MASSIVE INFECTION. The people at the front desk are amazing.

Hello,My name is Diana J.I had an appointment today 08/29 at noon. I had the best experience with NP Emma NExcellent communication and service. She was very thorough and knowledgeable. She made me feel very comfortable. I highly recommend this clinic. Emma is the best! The absolute best, caring and sweetest.The lady who took my vitals and checked me in was fabulous too!Thank you so much,Diana J

Nextcare urgent cares are useless. Dont waste your time and money. There are no doctors on staff and the physicians assistants are a joke. I came from California where I thought health care was bad. California is 5 star by comparison. Nextcare does not even deserve 1 star!!!!

The folks here are really trying but I will not come back - they are short staffed and unable to fully function. Last time I had a scheduled appointment and they put me in a room only to have a video call with a provider. This time I needed an x-ray and their tech wasn’t in so I had to go to Simon-med who will have my results in 5-7 days! Ugh…

Happy to take a cancelation. Waited a little long but I had a book. Efficient and pleasant.

Very depressing broken walls door out off paint place appointment was late lady up front was very nice this was only positive about

They were able to get me in on a Saturday via waitlist. Thankful for that so I didn’t have to go to the hospital. The nurses and doc were great. They took their time with me, no rushing through the appointment.

The staff at this urgent care is incredibly friendly and polite. The wait time was extremely reasonable for a walk in and they make appointments as well. The doctor and nurse were so caring and precise. I wish I lived closer so this could be my regular urgent care.

Ive been here a few times and its always just okay. Not good not bad. Relatively quick. But today... I called early to make an appointment for a lung X-ray. I arrived on time and proceeded to wait over 3 hours to be called back (with an appointment). The nurse was very nice, she sent me to a room and told me to get comfy because it was be awhile before the Dr came. Once the Dr finally arrived she listened to my lungs and she wouldnt do an X-ray and was very rude about it. I had explained to her I called that morning to get an x ray and they said that wasnt an issue. Welp she didnt care. Judy was her first name and she was very unpleasant and unprofessional. She didnt even say a word and left me in the room till I left after waiting a few minutes. Im sure this facility has good days and bad days. But based off today I would rather go to the ER.

Dont bother booking appointments cause its a waste of time i had a 6:15 apt was here at 5:55 and they put me in as a walk-in when i have appointment proof and they sending me text messages all day reminding me of the appointment but they wanna make damn sure you show up on time but i can hear many of them in the back joking and laughing for last 30 minutes now. For 1 dont mark people as walk-ins if they are not. For 2 why take an appointment if you cant honor the time or even somewhat close to it. At this moment id never come back here!

The girl who checked me in Destiny was awesome! Then Reanna who took me back was very cheerful and friendly. Ann Murray PA-c was so knowledgeable. The whole visit went well and would definitely recommend going 😁

Very friendly people as well knowledgeable. They honestly seemed to care about my wifes health.

Had a humiliating experience with NP Judy Bandy who I believe is very misinformed about IUDs. I came with concerns of an ovarian cyst and was hoping to get a referral for an ultrasound. She did not give me a chance to fully explain my situation or why I came in, and quickly jumped to conclusions without asking enough questions. She was condescending and unprofessional and made me feel like an idiot for having my Mirena in for longer than 3 years even though the Mirenas pamphlet and literature say it is valid and safe birth control for 8 years and valid cycle control for 5 years. I consulted a gynecologist afterwards who confirmed that it was still safe to have it in as long as I did (6 years) and it was still effective birth control, just that I might be having the pain and possibly a cyst because it may no longer be providing cycle control. I tried to explain this nuance at my appointment and was dismissed before I could even finish. Either way the concept that it was not safe to have the Mirena in for longer than 3 years was misinformed. Every time she left the room I could hear her and other staff loudly discussing my situation, urine test and pelvic exam in earshot of patients in other rooms, and criticising me. She also left the door to my exam room wide open to get a nurse when I only had a paper sheet covering me. The entire experience was mortifying and I was shocked by her lack of professionalism, discretion, and knowledge of IUDs. The folks at the front desk were very polite and the nurse who helped me out was extremely compassionate and supportive which I appreciated, but I will never go back there again because of NP Bandys behavior.

Service was timely and everyone was polite, friendly and professional. Only downside was no xray tech available when needed.

Walked in 9am Friday 10/4/2024 Prescott zm, Az loctionfor fractured ankle. Was immediately told theyre booked up for the day. Only taking appointments for SUNDAY!!! Wtf?? Urgent Care needs to remove the Urgent from the front of the building. Its just an over priced long, wait time, regular ol Drs office at this point. Dont bother if its an actual urgent matter! Went online to try booking online says I can be seen at 3:30pm today?Currently sitting in Prescott Hospital ER up the road. Was checked in, X-rayed, spoke with Dr in less than 30 minutes. Just waiting on x-ray to be processed now.

The scheduling on phone or online is the most terrible experience ever. However the Staff at my location is the best. 1 star for corporate! , They suck !! 5 stars for the staff at Willowcreek location. They are amazing. I wont leave them a bad review even though corporate sucks. Be prepared to wait on hold forever. Spent my whole lunch hour on hold. Got billed for the wrong people.

Tried to call to get care for my 93 year old mom. I was put on hold for 15 minutes twice! No one ever picked up to schedule an appointment. Terrible service. Would hate to think how the doctors affiliated with this place would be.

Getting the appointment was easy. I got in the same day and was seen in a timely manner. The staff was spectacular and I was impressed with their care. I would highly recommend this facility to anyone in need of medical care.

I made an appt for 1:30 due to an injury I sustained to my foot. I arrived 10 minutes early and by 1:50 I was called back to the room and was getting x-rays taken by 2pm. The PA looked over my xray for less than 5 minutes and told me I had a fracture. I was given a boot and some resources to follow up with an orthopedic specialist and was out the door by 2:15. The staff was very friendly and professional and the place was clean. Hand sanitizer was at every corner of the waiting room. I highly recommend this urgent care.

Was able to book an appointment the same day my son woke up feeling sick. Front desk staff were friendly both on the phone and in person. However, appointment time was a joke as we ended up not being seen by provider until about 2.5 hrs after the set appointment time. Having to be called back multiple times to be triaged but then continue to wait for provider was very frustrating. Had to listen to the staff talk unprofessionally and criticize other patients outside the door while waiting in the patient room which was very discouraging. Not one staff person apologized to us for the long wait the entire time we were there. Provider seemed knowledgeable but was short in the way she spoke to us and not great bedside manner with my son. Would not recommend this urgent care to anyone if they have any other options elsewhere.

I made a visit to take out stitches, I saw Judy who was really lovely. The stitches were very delicate and my skin was sensitive but she took her time and was really gentle.

I was informed about my problem by a person who was very knowledgeable. I was helped very quickly. It was far superior than my regular Doctor. I will not hesitate to go back in the future for any of my medical problems.

My appointment was 1115 .. I was walking out at 1240.. after a breathing treatment and chest X-ray.. had results and plan of care. Great team .. I appreciate you guys..

My daughter and I showed up and the end of their shift (on the Sunday of a holiday weekend). Reception was unbelievably kind & compassionate and got us in to be seen as a walkin. I wish I could recall her name. She deserves to be recognized. I was on the verge of tears because my daughter was starting to feel so bad. We were literally running in. She was so kind to us and I more than appreciated that. Our nurse was amazing, efficient and very comforting. (Wish Id have caught her name). She got my daughter evaluated with a quickness!! We were then seen by the PA (Misha I believe). She was also very professional, informative and kind to us both!I had a very positive experience here and definitely recommend this facility if you need to be seen by kind, caring, efficient, professional Healthcare workers!Thank you so much for getting us seen and helping me to help my daughter feel better! Kudos to all this staff!My beautiful girl is finally resting peacefully.

Fast and efficient. Staff very friendly, and I really liked the Nurse Practitioner I saw. Definitely woukd go back again if I have to.

I’m grateful for this place. I got an appointment same day and was very grateful for that. I still had an over 2 hour wait to get it due to having only one doctor there and a few emergencies that came in that needed immediate care. Everyone was very nice and attentive and I was happy to go there instead of the ER which is always a mess here in town. The care was very good and thorough!

Great staff, Ivory P.A. was knowledgeable and personable. My son sustained a small leg fracture, the team was efficient with treatment and giving me the appropriate referrals and information for follow up. I would definitely recommend this urgent care.

I was very impressed with everything about this office and staff.  The doctor was incredibly thorough and explained my aftercare and everything in detail. I would definitely recommend this clinic.

The next care team was excellent. They were the only open urgent care in Prescott and Prescott valley over the July 4th weekend. Even with the expect overwhelming demand they stayed professional and did their best to serve everyone in the community. NICE JOB next care team you are fantastic

If you have an appointment, they will call you back 30-45 minutes late and leave you sitting in the room for another 30-45 minutes. All this time for a tb check and basic physical. Stop over booking or have the stupid doctor work through his breaks and lunches. This is ridiculous. Completely unorganized and imagine if you were 15 minutes late, canceled appointment, and probably a charge.

They always take good care of me! I have severe asthma and allergies like clockwork seasonal. Had to visit them many times, they are kind thorough and great!! Ivory is amazing and listens and provides you with feedback you can understand.

Fast , friendly, and experienced staff made me feel at home , feeling much better now . Highly recommend visiting when youre feeling like you need medical attention. Thank you next care .

After pinching a nerve in my neck moving out of my apartment in San Diego, I began a 45+ hour long road trip across the country to Boston. The discomfort was unbearable and, with nearly the whole road trip still ahead of me, I needed urgent care by the time I got to Prescott, Arizona. I had no appointment and this clinic was completely booked when I came in as a walk in. While waiting for my ride to come take me to my only alternative, the emergency room at the hospital, the receptionist at the clinic came running out into the parking lot in the hopes that I hadn’t already left because she just had a cancelation and wanted to offer me the spot. I’m incredibly grateful for this clinic’s empathy and care and especially the kindness of the receptionist who went the extra mile for me. I was seen an hour later and given the medical attention I needed.

Had an appointment at 2, was told to show up at 1:45pm, showed up at 1:30pm. Did not get seen until 3:45pm. The provider did not even do a thorough examination or run the tests I requested. I’ll never come here again. This is not how you should treat patients.

Even though I was in the waiting room for two hours, they were all very friendly and professional. I felt well taken care of and safe throughout the process of getting my blood drawn for the first time. So I’d say it was definitely worth the wait

Nextcare in Prescott has been better than going to emergency rooms. They are professional and quick. The doctor comes in quickly and then you schedule a follow up appointment when you are done.

When I was seen, the quality of care was good. However, I had to wait two hours before being seen, even though I had an appointment. Why even offer appointment times if your office runs that far off schedule?

Not a walk in clinic. They make you walk in to get an appointment and then you have to come back “if “ you get one. On top of this the PA spent maybe 2 minutes with me in total. Did not explain plans other than to come back if it still hurts. I get that they’re very busy. However 30 seconds looking at my wrist and completely missing how or where I was injured is not acceptable. Took an x ray but a radiologist did not read it. It was a waist in using my insurance for this “care”. Waited 30 minutes for a copy of my xray. Turns out my wrist actually was broken after they finally did send out to radiology per my request for a copy of my xray. Everyone was very friendly but the place is a dysfunctional mess.

The nice receptionist and the lady Doctor and Candace and Mara and the phlebotomist were all really nice and super helpful, and they got me in same day. Thank you again!

We are from out of state and I booked an appointment for 3 o’clock. I was seen at 5 o’clock.  We have an urgent care where I live and their scheduling system works so much better. You have the text messaging connection working for check-in. You can also use this to let people leave the office and run an errand or go home and lay down if they are not feeling well Until it is closer till their appointment time. There is no reason that people need to wait that long.

This place is a joke, I would not recommend it you better off just going to the ER...had an early appointment, waited for over an hour just to put in a room for another 20 minutes just to get a female with scrubs to tell me to come back later on the day because their X-ray technician left and wouldnt be back for a couple hours....later on the day I called just to make sure the tech was going to be available and seem like the girls who answered the phone couldnt find the paperwork I filled out earlier.... you would think since they screwed up early in the day I would get a courtesy call but nothing.....this place is not for the patients all they care is the 5 star reviews they get....

I hurt my back in a yoga class several days ago and decided to get looked at. Urgent care in Prescott is amazing! Quick and friendly staff. In and out in 45mins! The NP Patrick McGrath heard my story and made sure he treated me with all the appropriate medication. To heal. Thanks to the nurse that gave me the shots. Thank you to the intake clerk that took my insurance and the nurse that took my vitals! Such a great team.

I showed up for my appointment on time for a CDL physical, only to arrive to a locked door and a posted note. No call, no show by the office, before or after my appointment.

I have a little mixed feelings. I had an appointment at 10:30 but did not get called back until 11:20. I could hear the receptionist saying it had been a very busy morning and there was only one doctor on duty. Once I was taken back I am very pleased with the doctor and nurses. They were very pleasant and answered all my questions. My best advice is to make an appointment but be prepared for a long wait.

2 hour plus wait for 5 minute appointment 3 rd visit this was the shortest wait dr was more concerned about getting me fired than the fact I got knocked unconscious and dislocated my shoulder hasn’t referred me anywhere not very knowledgeable about trauma injuries ended up in er after first visit with concussion this dr labeled abrasion Is this discrimination?

Excellent care but the reason has four stars is because even though I had an appointment, it was a lengthy wait time. However, the care and time given was worth it

I chose to schedule an appointment rather than try for a same day walk in appointment. The online forms were straight forward and easy to use. The receptionist was quick and courteous. They called me back promptly. Everyone I interacted with treated me in a caring and professional manner.

I needed a simple work physical. I called and was told no appt necessary. I arrived to be told that the next available appt was 6 hours away. So, I made an appt for the next day at 1045, I arrived 15 min early to fill out any paperwork then proceeded to wait in the waiting room for 1 hour 15 min to watch it empty out twice with the majority of people coming in after me. I wasnt seen by the NP until over 2 hours after my scheduled appt time. I will never go back to this location. Its the worst time management and wait times Ive experienced outside of an emergency room. I gave it 2 stars because the staff seemed pleasant except for Monique. I think it was her name. She was rude and had a horrible attitude.

The care and customer service I got in this office is great, anyone from this area knows all medical providers are busy and understaffed. Just be patient and kind and it makes things much smoother.

The folks at NextCare are so nice! I love how the staff pay attention to what I say. The doc didnt stare at the computer, she actually looked at me and listened!

Okay, I’ll start with the bad first: I went in at 9 am to see if I could see a doc. They said they could see me at 3:45. I came back at 3:30 and was there for 3 hours. It took me most of the time to figure out the system for seeing people, once I did it made sense but on the surface it was crazy confusing.But the good: it’s really hard for me to be actually annoyed because everyone from the receptionist to the nurses and MAs to the NP were incredibly friendly and helpful. In an environment that could beat you down and break your spirit, I was really impressed.

I was pleased with the level of care I received from the nurse technician and the nurse practitioner. I became sick New Year’s Eve evening and couldn’t get in until Tuesday, January 02.Needless to say, you can only imagine how busy it was after a long holiday weekend. I was there right at 8 o’clock when they opened, and the first available time they could see me was 9:45 AM. I opted to stay rather than go home and come back. I’m grateful I did, because they got me in about an hour earlier than they initially anticipated.Tyler, the nurse technician, was very kind and compassionate. Ivory, my provider was efficient and kind. I appreciated the level of treatment and concern I received.

The wait was pretty long but as soon as I got back the people were so kind. My PA who helped me was so sweet! I adored her. She made me feel very comfortable and was just great!

I came in with my 18 month old. He had an obvious ear infection. Front desk was very kind and efficient, despite being overrun with patients. The nurse and PA were also very kind and worked well with my baby.My only complaint is that the room was stifling and uncomfortably warm for me. Regardless of that, I’m so grateful for this clinic.

Honestly the worst billing situation I have ever seen, I honestly suspect fraud. We have paid the same bill multiple times, been told we owe nothing then get a warning from collections! It is insane! Patient treatment is okay but good luck dealing with the billing! Something is very shady!! No wonder they have an F rating with the BBB

Last year I had been to this location and had great service and they helped me with my ear infection with no issues. I had no hesitations on returning this time to get an allergy shot due to my previous experience. However, when I was seen this time around, instead of getting the allergy shot as I had intended and went there expecting to get, I instead was lectured on how everything I had been doing up to this point to relieve my allergies was wrong and they would absolutely refuse to give me the shot until I tried the OTC meds that she suggested (which also have not worked for me in the past and insisted I get through a prescription). Rather than listening to my concerns of how I had tried numerous allergy reliefs and how the shot had been most successful for my whole family and that is what I had come in specifically to get, I instead was lectured the entire time and the PA walked out. And to boot I still had to pay for the whole visit! So yay…I got to pay for a lecture. I definitely will not be going back to this location ever again.

I was treated at the NextCare clinic on Tuesday, March 26. I was very impressed with how nicely everyone treated me. It was very busy, and I waited a bit long , but I was very well taken care of and left feeling much better than I had felt when I arrived. I was quite pleased with the appointment.

Extremely limited in their scope of knowledge or capabilities. Was told I needed to go to the emergency room since my headache, nausea and vomiting was beyond their scope of expertise If that was really a viable alternative I would have gone there in the first place. It was the 6 hour wait that was problematic. Came home with nothing but discharge papers and a referral to a dermatologist.

On Christmas Eve, I suffered a severe ankle injury and sought urgent care at the Prescott Valley location, but they were fully booked for walk-in appointments. Luckily, I managed to secure an appointment at the Willow Creek location for Christmas Day at 11 am. Firstly, the staff went above and beyond with their kindness and friendliness! They promptly provided me with a wheelchair and ensured my comfort. The PA swiftly recognized my pain and offered valuable care and advice. I received a prompt X-ray, and Cadence, who was training a new technician, was incredibly attentive to detail, ensuring the walking boot fit perfectly. Everyone exhibited exceptional professionalism, kindness, and genuine care - true superheroes indeed! Despite it being Christmas, they were there, foregoing time with their families, and their warmth and kindness were invaluable. Im immensely grateful for the outstanding care I received at this location!

The front desk gals are experts! They have a very difficult job getting people in that are not feeling well and show a lot of compassion. The only downside would be that I am not sure the point of making an appointment. Not a criticism of the front desk, as I am sure they have limited control over it. Walk ins that came well after my appointment time were all taken ahead of me. I do understand taking a very ill patient ahead of me, this was not the case. My provider, a nurse practitioner, was wonderful and very knowledgeable!

I have never been to an Urgent Care where everyone was so nice and so helpful. I would highly recommend this Urgent Care

Staff experienced a high caseload and was great about letting me know when to come in for prompt service instead of the usual and more frustrating mode of havimg to wait it out in the office. When I did get service it was efficient and friendly.

My experience at NextCare Urgent Care was first rate. Time and time again I have been unable to get an appointment with my primary care doctor. With hesitation, I booked an appointment at NextCare. I was surprised with the experience.Ivory took the time to understand my situation, and went out of her way to help me post car accident, and find solutions for long-term care.Everybody from the x-ray technician, to the young lady at the front desk were caring, and professional. I now have far more trust in their facility than that of a primary care.

Looked online and it said only 2 waiting, but no apps available,so I took a chance to walk in. They couldnt get me in till the evening, so came back, and had to wait over an hour more. But seeing how sick most of the patients were, I was OK with waiting and just thankful to get in. The 2 front desk gals was very kind and patient with everyone, and the nurse practitioner Emma Nunez was very caring, good listener, thorough and diagnosed my problem right away. Best chances to get in, is early or make an appointment, which is so much faster than trying to get in to any doctors office around here.

Was super happy with my experience today. My son has a bad rash on his face and his normal doctor couldn’t see him until next month! We made an appointment online and were in and out of the office. Thank you so much!

I went in for a foot that had a stress fracture. They promptly took x rays and wrapped it . They were out of my size boot however they had me go to PV office and they had one waiting for me there. They did a great job and doctor and x ray tech and medical assistant were all wonderful Including front office staff.

NextCare off Willow Creek is excellent!Lexi at the front desk was so helpful, Tyler was very kind in explaining things and keeping me updated. Dr Judy was very knowledgeable and helpful in my diagnosis everyone is super nice. Thank you

This clinic is 20 minutes from my house and I always choose it because they’re thorough usually fairly fast. The staff is very friendly and every time I’ve gone there they’ve treated me and effectively had a minimal cost. I would recommend them highly if you have an urgent need and can’t get into your regular doctor.

I took my son in today and the entire office was so kind and so helpful. From the moment I walked in, I was greeted with a hello, the nurse was interested in our concerns and the provider was kind. I felt heard and cared for and we left knowing that, as a team, we were going to get my son back to health. I’m thankful for the service they provide and the love behind it.

Dr. Price was professional, thorough, patient, and knowledgeable. Her diagnosis was spot on as well as her prescription.

The process took a long time but that was expected. What wasnt expected was the fact that they wouldnt let a family member in while a 16 year old girl was getting her pinky popped backed into place. Overall a very uncomfortable experience which made many people very nervous as a very nervous and scared 16 year old girl had to go into a room alone while a doctor who she has never met pulled her pinky back in place. Overall not a good experience at all.

After a short wait I was taken into a room and all my issues were resolved. Would you use them again if needed.

Easy check in. Everyone was professional, yet very caring and kind. I will continue to go here before ever considering the ER. Thank you to the staff and the doctor on duty.

Scheduling was easy and though when I arrived things were a bit behind, they got me in within 30 mins. The reception staff, MA, nurse, and PA were fantastic! They were each very considerate, patient, and professional in taking care of me with a procedure that normally might take 15 mins, but due to my complications took 90 mins. Ivory and Tyler, in particular, were so careful and kind in dealing with the situation and were very empathetic and careful all along the way. Im super grateful for their care and the solution they found that allowed me to leave the clinic with the problem solved. I would definitely recommend this team.Thanks to all of you at NextCare Miller Valley Road!

I am from out of state and I very easily got an appointment for the clinic, but they were so busy that I was probably 45 minutes after my appointment was scheduled. It was so nice. They kept me in the loop at all times and got me in as soon as I could. Everyone in the office was extremely nice

I arrived at 8:00 AM was scheduled for an 11:40 AM walk in appointment. The staff was professional, thorough and addressed my health concerns.

The incoming staff was excellent. Despite not having a scheduled time, she was very receptive and explained everything. The nurse practitioner was also outstanding as well as her assistant. Everyone was pleasant, paid attention to detail, and very efficient. Thank you for the opportunity and if needed, we would be sure to attend this site.

Needed to be seen for an ear ache. Scheduling an appt was quick and easy.  Front desk staff member was professional and managed several patient check ins simultaneously. She was courteous and quick. The medical assistant was courteous and quick. Emma, the NP, was very pleasant and took care of my needs quickly. I’m pleased that I chose this facility for urgent care.

The staff at this NextCare are beyond fantastic. I have never been treated with such caring and compassion. I swear there were 2 Angels in the exam room taking care of me. I am blown away.

Staff was efficient & kind. Left with all my medical questions answered & a plan for recovery.

I dont know why this place has such good reviews. I tried it myself and was amazed how horrible it was. The receptionist couldnt understand my insurance and after explaining it and her not believing me, I told her to call them for their explanation which she did not do, obviously. Because I am not supposed to have a copay but made me pay one anyways because of her inability to understand it. Theres a difference between benefits and copay. Additionally, the doctor that saw me couldnt give two behinds about me when he finally did show up. He barged in, looked at what he was supposed to and was out in less than a minute. Didnt care about any of my questions and had a I have better things to do than my job. Horrible bedside manners. On top of that they want to charge almost $400? For an incompetent receptionist and rude doctor who ended up being wrong after I went to a real doctor? Yeah no. I will never step foot in this place again.

Every person I came to contact with was super friendly and helpful..It was as pleasant of an experience as going to an urgent care can be

I was able to schedule an x-ray before I even went to the office for a fall that I took. i did paperwork online prior to the appt. staff was friendly and I was seen quickly. I had confidence in the PA, Mara Hall that I was receiving the best care.thank you all!

Went there to get tested for strep instead of going to the er. Website says they’re open. No sign on the door. But it’s locked. Very misleading. Drove 20 minutes to get here.

Staff is professional and knowledgeable but still nurtures that hometown feel. Had an appointment for a sick kiddo and happened to bring another kiddo along that just hurt himself at school. Even though their walkin schedule was booked they saw him anyway. Kiddos are mended. Our wait time was less than ten minutes to get into a room and see the PA. Adam, Candice, and the rest of the staff took great care of us. Thanks, guys!

I was treated by some of the kindest, most knowledgeable medical professionals ever. The experience started at the front desk with a check in person who really got it. Unlike the NextCare Urgent Care place in Prescott Valley I went to yesterday where the front desk person was almost rude. The facility in Prescott was the opposite. I left feeling better just from the way I was treated.

Very personable staff. The attention to care was great. Very timely getting us right in and back on our way.

The front desk clerk was nice and straightforward. I was there for only a TB test. However, I waited for nearly two hours to be told they didn’t have proper supply to do my test. Then I was promptly sent down the road to another lab test site. Unfortunately, the “10” minute that was quoted from one facility to the following was incorrect due to that facility’s inability to do this TB test til after 2. So as a result of having already waited nearly 2 hours at this urgent care, I would have to wait another hour for another facility to do the test.

Needed a appt ASAP for my husband & getting one online was easy. Within minutes of arriving we were taking in to an exam room and they ran the necessary tests to see what was going on. Intake staff, nurses & PA were professional & very experienced. Thank you so much 👍

This is hands down the best urgent care in the area. They are always super nice can caring. I was able to finally get my sinus infection taken care of because they took the time to look at my allergy history.

This place is a joke. Go to where there are real professionals. Im not kidding. Beware !! An X-ray tech giving an eye test ??? The PA doesnt listen and says random absurd things. This place doesnt have a Doctor . You have to go to PV to see a doctor who is there on a very limited schedule. I am used to real professionals. The other posts have got to be fake. I am more qualified than the people who work there, well except the ladies at the front desk they were smart and courteous to all.

Very pleased with the care received at this facility. When we could not see our primary care physician for 3 weeks it was great to be able to make an appointment and get sound medical treatment.

Everyone I dealt with front the front desk on was amazing. Super efficient and very kind. And way less money than an ER. Highly recommend. Making and appointment is recommended.

Had to wait an hour for my appointment because of an emergency that got in ahead of me, but once I got in, everything went very quickly and smoothly, the doctor was thorough and I was quite happy with the experience.

Absolutely amazing experience from the very first interaction to the goodbye as we left. Great staff! Thank you!

Friendly staff, clean building, and quick service. No complaints.

This facility displayed a high level of professionalism and thorough care. As I heard the front desk secretaries converse with patients, they were both understanding and concerned about the patient. In like manner, the triage nurse, MA, and PA all made the patient feel well cared for . My prescription was called in immediately and ready at the local pharmacy.I would highly recommend this Urgent Care to any one.

Very pleased with NextCare. Ease of making an appointment. The staff from the receptionist, medical assistant , X-ray technician and of course the PA, Adam all gave excellent and professional service.

This was my first visit to urgent care. Every person I met with, including front desk ladies, my triage care professional and my nurse practioner were caring, professional, efficient and easy going. Judy, my NP, was fantastic and she, as well as everyone else, helped me feel safe and and well tended to.

Front desk and medical staff were very kind, responsive and professional. Though it’s likely they’ll never see me again, they treated me like a long-term, valued patient.

It was very easy to make an appt on the phone. I was seen within 5 minutes of my appt. time. Everyone was professional and friendly. The doctor was knowledgeable and caring. This is a great alternative to the local hospital ER where the wait times are very long!

Was not happy at all. I waited for over an hour in the room. Finally asked how much longer. And decided to leave as I was hurting so much.

I utilized the virtual visit and it went smoothly. I am visiting Arizona so it was a bit of task to find an urgent care center that would accept my out of state insurance. Luckily it worked seamlessly with this location! The PA answered all my questions and was very helpful.

Operating hours are posted wrong on the door. Came in person because appointments were full. Had to make a third trip because walk in appointment was over an hour away.

High vibrational team here! Easy to work with- genuine, relatable and helpful. I made an appt online- was there early and still waited less than 15 mins. We’ve used different physicians here, and they’ve all been wonderful.

The desk clerk was friendly and efficient. Tyler listened attentively and asked and answered questions well. The clinical nurse was great. The team at this office is wonderful

Very good visit. From the walk in to the walk out, everyone was so nice, professional and helpful.

The staff was great! Pretty quick evaluation for my children and I. About an hour. The only thing that was inconvenient was that I had 4 appointments back to back and I was told to come back bc about 10 walk ins had came in. I wasn’t seen until 30 mins after my check in.

I went to get a physical for my job done. They forgot to fill out part of my paperwork. Rescheduled an appointment to fix what they messed up. Showed up and they said I didnt have an appointment even though I had a confirmation in my email on my phone. Made me sign in as a walk in. Waited an hour past me appointment, that I did schedule, all for a 15 second visit to fix thier mistake. Would not recommend them ever.

Everything from the reception to the NP were amazing! Super friendly, knowledgeable and quick while still giving me and my thumb great care. If necessary Ill definitely be back to this location!!

Wait time was a bit after my appointment, but thats normal for doctors. My nurse actually listened to me thoroughly about my chronic illness, took lots of tests and ordered even more. Gave me prescriptions, was genuinely concerned, made eye contact, was very pleased to finally find someone determined to figure out what is wrong with me.

Absolutely wonderful. We were seen very quickly and the provider was very understanding. The front staff was very friendly (more than usual) and more importantly kind and thoughtful. Thank you!

What is a great experience my appointment was 3 o’clock and I was out of there by 3:30. Everyone was so nice. I won’t go there again if I ever need to.

Clean facility. The staff was very pleasant & organized, with the office running like a well oiled machine. The Nurse Practitioner listened attentively, addressed my concerns, explained what was happening with me & what to expect during recovery. I was also given hands on treatment which seems to be rare these days. I had just about given up on the medical field but NextCare was an amazing experience, treating patients as if they matter, the way patients were treated in the old days. I feel satisfied & I highly recommend them.

From checking in at the front desk to the triage and finally seeing the Doctor - this visit was first class. The empathy of the Dr and her assistant showed compassion and professionalism. Absolutely recommend this facilty. Thank you Dr Marinakis and Chantel-( sorry if I misspelled your name)

I have been to this Urgent Care several times & I have always been very happy with the care. Today I waited a little longer than expected, over an hour, but service & care was excellent and I so appreciate the help! I received a prescription for my sinus infection & started taking Med immediately. Thank you!!

I always get great care at NextCare in Prescott. They always spend as much time with me as needed and everyone there is kind, caring, and very knowledgeable.

Had a cuticle that got infected. Was looking for some pain relief or some antibiotics. I was just a walk-in I did not have appointment. I was there when they opened. They got me in and took care of the issue in a total of 1 hour time. Dr. Roberts give me some antibiotics and I’m good to go.  Thanks NextCare.

I had a scheduled appointment on Sunday for an illness. I spent almost two hours at the clinic; of that, less than five minutes was with medical staff. They were extremely cursory and rushed. I understand that this is an urgent care and not a primary care center, but nevertheless providers should not be in such an incredible hurry with patients. I tend to think that no medical care provider would choose on their own to operate in this way, and I am inclined to think the clinic is not well staffed or managed. Two days later, I am slightly improved but not by much. In the end, I do not have any confidence in the competence or quality of the care I received and I regret that we chose NextCare.

Every time I have come here I have received extremely compassionate a high-quality care. The medical staff is knowledgeable and took time to work on my issues and find a solution. Doctors Ivory and Adam are superb and I’m sure any others there would be of equal caliber.The staff did not make judgements for any differing beliefs in treatments and strategies. The front office personnel handles long lines of people with professionalism and grace. I highly recommend this Next Care Urgent Care and I am grateful or their help! Thank you! 🙏

UPDATE:Right when I thought this facility couldn’t get any better I got the most amazing Customer Care from the 2 gals in the front Jayleen & Angelica that went WAY above & beyond for me. Also Ivory was as well the BEST practitioner or nurse I’ve ever seen here. Easy 10 Stars ⭐️Had to go to the urgent care today and just as before I had a top-of-the-line experience. Best urgent care in the entire quad city area.

My first broken bone and I was an hour and a half away from home. The staff was kind, friendly, and able to see me VERY quickly. They made a horrible situation feel bearable. I will forever be grateful.

Had a good experience. Got there in the morning and made an appointment for that day. Friendly staff and clean office. Nice to have this around with the limited healthcare in the area.

The gals at the front desk were talking loudly about dying hair, birthday parties, and such. Very unprofessional.The MA who took me back was fantastic. Adam, PA, was good until ordering meds. I told him I had a PCN allergy and he ordered an antibiotics counter indicated with PCN allergies. I called and he re ordered the same antibiotics I had already tried without success. 3rd try was a charm and he ordered something I could take. Too bad it took so many tries to get something appropriate.

I only gave 4 stars because of the wait even though I had an appointment set. But the doctors are amazing!

Very good experience, everyone was kind, helpful and efficient. Appreciated that the X-ray services were right there onsite. Only complaint is that I didnt think the website was clear enough about whether you accept walk-ins.

Relatively easy. Seen in about 45 minutes, all good.

While the care I got here was fine (the PA was wonderful but the young guy doing my vitals, not so much. He is in dire need of a class in “bedside manner”). My major complaint is when you call for test results, you can never get through to anyone on the phone. I’ve been on hold over 45 minutes to an endless recording and hold music. I would recommend them as an alternative if you’re ill and your regular MD isn’t available. Just don’t expect a lot.

They handle a lot of people so be prepared to be given an appointment for later in the day. Their medical personnel is very competent and professional and seem very thorough. So much better than a trip to the ER.

The PAs are wonderful here, but when I came in on Monday there was a line of people waiting. It was 8am so they should have been open. All the lights were off and doors were locked. No notice on the door or anywhere to let people know they were closed. Came back today and their wait was over 3 hrs and the front desk lady had her kid there playing on the dirty floor. EDIT: emailed them got one response and nothing else. What’s the point of having an urgent care if you never know if they will be open.

Staff very efficient. This was a good experience for my ear lavage!!

The staff is wonderful! Friendly, kind and they listen to your problems patiently

Thanks for Helping me with my ear issue when I couldnt get in to my own Doctor for 2 weeks. My issue was assessed quickly and taken care of, I really appreciate it. Thank you.

Everyone here was friendly, especially Trish. You generally don’t expect a good experience when coming to a walk-in clinic, since they’re likely understaffed and overworked. But even with a line out the door, Trish was calm and kind and always had a smile on her face. The girls in back were also very nice! I had an appointment so I was seen very quickly, so I can’t touch on walk-in wait times. I would definitely return again with an appointment if needed!

They got me in same day and took good care of me. Got me in and out in a fair amount of time. Friendly caring staff. I always have had good experiences at both this Prescott location and the Prescott Valley location.

Awesome service, all providers and nurses were very nice. It was very fast I think I waited about 20 min. before I was seen. I like the way they have you sit and wait in your car and someone will call you to discuss your symptoms. The only downside was rude reception, she lightened up after a second of talking. But I would suggest a little more niceities on the way in before you start that conversation. I realize everyone has off days so I just took it with a grain of salt! Overall, not a bad experience and would recommend.

Very friendly and helpful staff! I had a great first visit.

Crowded, but not a long wait time, especially considering that they were covering for another office, too. The front desk ladies were kind, very helpful, very efficient and they were so patient even though they had a huge workload. They were the perfect combination of professional and personable. I was impressed.The medical staff were obviously very, very busy, too, but I never felt hurried or like I was being rushed. I was treated with respect and compassion and frankly, I was treated better than I am at my primary care physician. They took care of me, answered my questions and addressed my concerns. I left there knowing that I had made the right decision when I decided to go to NextCare, instead of toughing it out or seeing my primary care. I am so very impressed with them and I am grateful for the care I received from them. Thank you NextCare!

This is a very kind place. Doctor’s offices usually make me nervous. This facility is competent and soothing.

Short wait, my visit was awesome. Front desk person was friendly and thorough. Mara Hall, the PA, was very warm and caring. Her bedside manner and wealth of knowledge was both comforting and encouraging. She gave me detailed instructions on care. Very good visit.

I can say Urgent Care staff was very professional & friendly. I made an appointment online which made it easy as I was pre-checked in on arrival with just a short wait. All the staff in Prescott were very professional. It was as good a Doctor office visit as one could hope for. Thank you Urgent Care.

They were great squeezing me in to a packed schedule and organizing an X-ray that originally couldnt be done till the next day. Thank You!!

I had a fantastic experience, all the Ladies there made me feel very welcomed and well taken care of! Awesome group!

Excellent care. Was a walk-in and was seen immediately. Staff and PCP very caring and knowledgeable. PCP spent time with me. Ordered and did x-rays same visit. I would/will return and recommend NCUC to others. 5 star. Thank you NCUC Prescott

Had a serious sinus infection and tried to deal with it on my own, but had little luck. Stopped by this clinic last minute and was able to be seen quickly. Nice, professional folks and a quick and easy experience. Happy with the visit.

We got in super quick for it being Christmas Eve, and everyone was so sweet and understanding about my daughter absolutely hating the doctors office. They were so helpful and understanding that we are from out of state and were just making sure my three year old wasnt sick with anything major. Made me feel very comfortable and welcome. Highly recommend just based on the staff alone.

Couldn’t get an appointment with my doctor for three weeks! Went to NextCare Urgent Care and was so impressed. P.A. Ivory was extremely knowledgeable, thoughtful, patient and caring. Highly recommend.

I’ve used the urgent care on Willow Creek multiple times and every time has been outstanding. We’ve had sick kiddos, broken toes, ripped toenails, you name it. The front office staff is always so kind. When we are stressed and impatient they are patient and calm. The techs and NPs are just as amazing! Even when it’s 7:30 at night and they’ve had a long day they are smiling and doing their absolute best. I haven’t been to the ER is years because NextCare is the best!!!

I just went to this urgent care for help because Ive been dealing with severe back instead of helping all this nurse practitioner did was tell me why I should not be there and I am appalled. I went there For help in I regret going there. I have never been treated so terrible in my life. She looked at me and treated me like I was something on the bottom of her shoe.

I went to the Next Care Urgent Care because my PP could not see me until June and I was very ill. I have say that my visit to the Prescott Next Care Urgent care was one of the most pleasant experiences I have had lately. The receptionist was cheerful and very efficient. The nurse who prepped me to see the doctor was simply lovely, he was caring and thoughtful and went out of his way to make me feel comfortable and at ease. The PA thorough, listened to me and was very attentive. I never felt rushed and I felt they actually cared about making me feel better. I will recommend this office to all my friends. Thank you!

I went to the Prescott Urgent Care for an injury. I was very impressed by the staff, they handled everything professionally and in a friendly manner. Being a holiday weekend they were very friendly, and sadly not everyone was understanding or kind, but the staff was always patient and polite. I received excellent care and am appreciative.

Very professional and pleasant. Great place for care.

I went in at 6:20 fully expecting them to be full, but when I politely asked the woman at the front desk if they were still accepting patients her was response was Nope, apologies. Im not sure if she was set off by the conversation she was having with another patient when I walked in, but either way she didnt need to be so cold about it. Ive never had a bad experience here until her rudeness.

Was able both of my children for same day appointment. Staff is friendly and extremely helpful. Make sure you call in the morning to schedule though, slots fill up quickly.

Decent service but a long wait. We were there for 2 1/2 hours even after making an appointment. Going to the er would have probably been faster, because my daughter was having a bad allergic reaction to new sunscreen and needed steroids to stop the reaction.

I went in because I have a bad infection on my hand. I have insurance, and I called my insurance to make sure that they would cover it. I went in, and he saw that it was out of state and just said no. At first, he gave me one story about making sure that they would pay. Then, after he said no, he told me a lie saying he would lose his medical license. Which is it? That guy is a real piece of work to say the least.

My first visit - and it exceeded my expectations even though it was highly recommended to us. Staff were prompt, friendly and thorough.

I was in terrible pain due to a tennis elbow yesterday, and today i am feeling better already with less pain.Thank you!

Given the circumstances of my visit to this urgent care I must say the whole experience was much better than expected. The receptionists were very friendly and helpful and made sure I was quickly checked in and had all my questions answered. I knew I would have to wait so it really does not factor into these comments. Once I was called into the clinic the staff was amazing. Friendly and compassionate but still very efficient with their time and mine. Everything was explained in detail several times (good when you are a bit stressed and distracted). Overall, I was very pleased with my care here.

Everyone is amazing. The Doctor is caring and knowledgeable. Love this place. ❤️

I went to the PV office about 1:30 on Saturday with severe foot pain but they were not accepting new walk-ins due to the 5-hour wait time. They made an appointment for me the next afternoon in the Prescott office. On Sunday I was seen for intake/vitals within a few minutes of arrival. Shortly thereafter, I was assessed by a PA, had X-rays, received preliminary diagnosis, and was provided with a boot and copy of xrays...all within an hour of my arrival. They definitely exceeded my expectations!

The people there were very kind and efficient. As a new patient they got me through the new patient paperwork quickly.

The wait was a little longer than expected but the care I received was fantastic. All staff members were great, but an extra shout out to Reanna and Keely! Thank you for your care, concern and great sense of humor at the end of a long day!!

I am very satisfied with their online appointment process and text follow up on confirming the appointment. The staff were very professional, patient and pleasant to everyone.

A hour of waiting in the waiting room... and then some for the doctor.I guess the staff are all out trick or treating.

Ive been there a couple times in the past and wasnt impressed. It seemed unorganized and unfriendly staff. This time, everyone was professional, efficient, friendly and knowledgeable. Got in to see the Dr. On time. Online schedule of the appointment was user- friendly. All in all, an ok experience.

Excellent. I feel better after seeing Patrick, the PA I saw. He gave better advice & correct diagnosis than my own GP last 3 weeks ago. It is a rash that Patrick assumed me is not ringworm ( as I was told) &?therefore not contagious like I was told by my GP.So glad I came to your Urgent Care. And the nurse & receptionist were ver accommodating & nice

Front desk was helpful and informative getting me the next available walk in. I came in early, they got me in early. Friendly and caring staff.  Can’t speak highly enough of Monice at the froth desk as well as Keeley and Adam who saw me.  Thank you all for your help.

Excellant and Professional Staff. Medical treatment, caring outstanding. My ER go to for urgent care. Labs, X-Rays availabe if needed. A+

Ivory, the PA-C on site, was amazing! Very  Knowledgeable, friendly, listened and genuinely cared about my daughter’s wellbeing. 💯 recommend her!