Usually go to the Commack office, but had to get bloodwork done at this location for a 4 hour visit. Reception staff was very nice. My sonogram tech was so sweet, and the woman who took my blood was very kind and efficient. Look forward to going back!
I had a 8AM appointment and waited for 1 hour for the ultrasound technician to arrive to work to complete the ultrasound. I kept asking when she will be in and was told 5 minutes, then later 20 minutes. She finally showed up almost 9AM. I asked what time she should have been in and was told that she should have been in since 8AM. Now I was very late for work and had to end up getting an Uber and pay $40 since my husband and I share 1 car and he had an appointment to get to! Very very very poor service. Also, the ultrasound tech didnt even give me paper towel to wipe the gel off, I had to use my gown to wipe.When the ultrasound tech did show up, she did not even apologise for being late. Seemed like she is used to being late and does not value the time of others! I have said before that I wouldnt come back to OBGYN and this just made me see once again that it was a bad idea to come to this practice! I will be finding a different organization to take care of my health. I would not recommend this place. I also work at a doctors office and understand how an office should work and how patients should be cared for! The fact that staff members are allowed to show up late without an apology says quite a lot about the standard or care.Just when I thought my experience couldnt get any worst! I did my annual exam 2 weeks ago and my results were available in the portable within a few days of my exam, I still have not gotten a call from the doctor to discuss the results. After the Ultrasound, I got the results in the portal within 2 days that recommended a mamogram, again, no one has called me to discuss the results and discuss next step. After I read my report it said, follow up IMMEDIATELY! I am still so shocked that even after results in my portal, especially one that requires such urgency, I got no call or follow up from the provider. I got so many calls to remind me of the appointment, yet none to discuss important results. Garden OBGYN, I am not sure what you plan on doing to address these concerns, but for a place that provides such critical health care to women! This is really bad! I still cannot believe that even the doctor couldnt take the time to call the patient. I work with a doctor that does imagining and when he gets results that show any concern he calls immediately! Tells the patient next steps right away as these results sometimes means life or death! This is by far, the worse Ive ever had at a doctors office! Shame!
I showed up at the wrong appointment, but the receptionist (I think her name was Natalia?) was super helpful, she rescheduled me and I was able to see someone right away. The office is clean and staff was nice. Highly recommended!
I would recommend Dr. Gonzalez to anyone who needs to see MFM during pregnancy! I went through a really traumatic delivery my last pregnancy due to lack of monitoring from my last OB. During my first appointment he really took the time to listen to all of my concerns, went through medical history thoroughly and ordered genetic testing. All of my appointments here were very positive and all of the providers and staff are pleasant. My baby girl was born healthy via a scheduled c-section with no complications this time around! Thank you to Dr. Gonzalez and the Garden lake success office!
Wonderful experience. Had a minor issue and they took me same day and on a Saturday afternoon to boot. Check in was a breeze. The staff was courteous and friendly. Wait time was basically 5 minutes. Dr. Cullota and her assistant were so friendly and understanding. I was treated and sent on my way. I found a new gynecologist and couldn’t be more pleased.
I was scared for the D&C procedure for my heavy bleeding from fibroid. Dr. DeClemente took a great care of the whole process. I came out of the this Surgical procedure without any pain and complications. It was a very smooth process for me. Can’t thank the doctor and the whole team any more. Very very satisfied with my treatment. Very clean, very prompt, very caring with everything needed.Aishwarya Anand
Everyone is so welcoming and kind. They made me feel comfortable ever since the first appointment I had with them. I love it here!
I’ve been transferred to this location when the Garden City one stopped taking my insurance for the past ~7 years, and every time I leave my appointment I go home disappointed and ask myself why I keep coming back. Very long wait, the actual consultation takes 5-8 minutes at most. Billings are always incorrect. They are very short-staffed I feel bad for the people that do work there as they bear the brunt of patients ire.Management needs to get efficiencies in place in this office. Hire and train more people, and show your patients you actually care for their well being rather than making this clinic just another money-making medical facility.Also, all these responses about contacting the office e because of these issues, for what??? Are you truly going to do something about these issues? Ir is this just your generic response? Do better!
Great experience and very accommodating with visits and surgical procedures. Rosemary, OR nurse, Kim and Dr. Gopika Nandini Are are amazing for what they do. Thank you for a smooth experience.
DO NOT GET YOUR MAMMOGRAM DONE HERE!!!I’ve had several frustrating experiences at this location that I feel compelled to share. After a recent exam (9/13/2024), I was told I would receive my results within a week. However, that week came and went with no communication. I called the office multiple times, and each time I was met with vague responses and assurances that someone would get back to me soon. It is now 10/2/2024 and I’m still getting the run around.Its incredibly disheartening to feel ignored, especially during breast cancer awareness month. I understand that offices can get busy, but timely follow-up is crucial in a medical environment.The lack of proactive communication and follow-through is unacceptable. I hope they improve their processes. Its essential to feel cared for and respected as a patient, and unfortunately, my experience here was anything but that. I’ve been a patient with Garden OB GYN for well over 10 years but I will be finding a new practice.P.S.- It’s interesting that you can respond to a negative review yet I still haven’t received a follow up regarding my results.
Had a mammogram and breast ultrasound here today. Did not have a great experience. I had to sign in at three different desks (clipboard and kiosk) despite having completed a pre-check in with all the same information. I received so many calls and texts prior to my appt. It felt like harassment. The techs for the actual procedure were ok, friendly enough. The atmosphere was not great. It was freezing. I was left to sit in the cold gown. They did not even provide a paper towel/towel to remove the gel. An already uncomfortable experience was made more annoying.
This entire practice is a joke. I’ll start off with I was almost 5 months pregnant and left my bag in the exam room in the Lake Success location while I gave a urine sample and $800 vanished from my wallet. I went back to speak to the manager in person (Jonna) she acted concerned in person. Asked me to follow up with her the next day and then never even had the decency to call me back.I decided to switch doctors because I was so mind blown and how my situation was handled. No one cared.I called 4x to have my records transferred to avoid conflict at the new doctor… where I then had to wait 3 hours because Garden Obgyn never sent my medical records.Ghetto & unprofessional.Most employees (not all - some were actually so warm and sweet) but MOST were cold and miserable. The sonogram tech in Massapequa stands there silent with a mug on her face. Never let me hear my babies heartbeat. I actually didn’t hear it until I switched doctors at 20 weeks!!! I would have to go on the portal and read my visit notes to know what was going on.If you are trying to enjoy your pregnancy and go to a doctor where the people are nice, positive, happy and informative this is not the place for you. If you want to be ROBBED, looked up & down and treated like a victim go here
I’m currently writing this from the waiting room, waiting for my girlfriend. I’ve been here since 11:45 am, after being told to come in an hour later than her appointment because they were backed up…She wasn’t seen until 2:30 pm, and still is not out at 4:51 pm.I understand backups, but this is absolutely outrageous. I can’t leave because they keep telling me “15 minutes”.The worst thing about the entire process, is she hasn’t be able to eat or drink for over 18 hours at this point.I can’t speak to the work they do, but the wait and time estimation is most definitely not their strong suit.
Since the service rendered was exceptional I give you a 5. From checking in to checking out every one was very professional and had an upbeat attitude. Mind you I was there at 8 and they were all upbeat, not a groggy person at all. However, if I were rating your appointment reminder process I will give you negative 5 I confirmed my appointment yet I received numerous calls and text messages,
Terrible experience, every encounter was rushed and they all spoke at 3x speed. Just wanted to get you out the door.Edit 2 months later:Would give this office 0 stars if possible. I have been trying to contact the office manager for over 2 weeks to discuss an issue with billing. Have not heard back despite multiple voicemails and even a text message. Every time I call the billing dept, they just refer me to the office manager.I cant seem to get a call back from the office manager, yet continue to receive payment reminders.No one answered the customer care number either.
Terrible staff. They called asking to see my wife 3 hours before her scheduled appointment, we agreed and went and they still took 2 hours to see her. When we checked in we waited and hour and then my wife went to the front office clerk who tells her they didnt know we checked in. Then proceeded to qait another hour to be called. The wait is terrible and then the staff tries to inform us of other fees associated with the visit. If you book an appointment with the doctor be advised their is a good chance that they will reschedule you without your permission to see a different nurse. Do yourself a favor avoid this place.
The most disorganized doctor office I have ever visited. I have visited the office 3 times in less than a month for my annual check up. I have visited early morning, noon and afternoon for the 3 visits. Each time is 1 hour minimum waiting time.I booked my first appointment online for 10/18, and went in for an annual check up. On the date of appointment, I received text message and calls to remind me the appointment and yet no one checked if I am on period. During the visit, the NP said cant perform the pep due to my period (it was day 4) but she did a cultural swab. I did my annual blood test too. And asked me to come back 2 weeks later. I have expressed interest of IUD insertion with the NP and she asked me to book appointment with front desk.On my way out of first visit (10/18/24), I booked an appointment with the front desk for pep and IUD insertion for 2 weeks later (11/1/24). 2 days later, the front desk called back and said need to reschedule IUD because it can ONLY be done on day 3 of my period cycle. We agreed to reschedule the IUD insertion to 11/12/24.On 11/1/24, I went in for pep and sono. I met with a PA this time. She informed me that I have 2 fibroid and a cyst. And mentioned the cyst is in complex shape and asked me to come back for follow up in 6 weeks. I told her I have had this cyst from last year, if there is a need to do 6 weeks follow up. She then said we can do 8 weeks follow up. I asked her if IUD can only be inserted on day 3 of period. She explained it is recommended to ensure no pregnancy but does not have to be day 3. She asked me if I was interested. I told her I have already made the appointment of insertion 2 weeks ago. She told me no one ordered the IUD. She then asked me to fill out some paperwork on my way out so she can order.11/9/2024, I received a voicemail indicating the IUD is in office and asked me to call to make appointment.11/11/2024, I called in the morning and asked if I could move up my IUD insertion a day early because I am now on day 3. The answer was there is no available appoint. So I kept the old appointment. And later the day, I received an appointment confirmation call to remind me the appt for next day.11/12/2024, the day of my original insertion appointment. I received a call in the morning, telling me it is an emergency that they need to reschedule my appointment. I said I dont want to wait for a whole month for it. The girl said if you still wanted to come in today, I can schedule you to another office. I said it is an appt for IUD insertion and your office has my IUD. How are you going to send the IUD to another office? I didnt get an answer because she hung up the call. 3 hours later, I received another call from another staff. She explained that there is no provider can do the insertion today. The doctor that can perform the insertion is only in office Monday/Wed/Fri. I asked why wasnt this planned out earlier. Her response was thats why she is reviewing the appointment and also questioning the same. I told her it doesnt have to be that doctor, I can go with anyone can perform the insertion. She then had me on hold and went to checked, and came back with no one in office can perform this task. Not ideal, but we agreed to reschedule the appointment for the next day 11/13/2024. (to be continued...)
Someone from the office called me today to follow-up on my needs. I let her know my concerns and she said that they will work on them. I appreciate her calling this shows that they care about their patients.
This place has a good providers, but is not worth it based on the overall experience. I have been coming here for one year.Once you make an appointment, they will harass you by call and text to confirm and remind you of your appointment.There seems to be a lot of untrained medical assistants here. One example is that I once made an appointment to hear about a type of birth control (nexplanon implant), the medical assistant for some reason thought I was having the nexplanon inserted that day. When I step into the exam room, I saw surgical supplies and needles set up. I was very confused and nervous. I did not have it placed and made another appointment to be more prepared. Definitely should not set up a procedure for a patient who is not having that procedure done today, then leave patient alone in the room to wonder what’s going to happen.Cut to today, I am being seen for a complaint. Medical assistant takes me in and leads me to sit in a hallway where other patients are waiting. I hear the office manager reprimanding a student and the medical assistants, which felt unprofessional to do in front of patients. Many medical assistants chatting and asking each other questions about what to do for patients (not trained well). Then the medical assistant tells me I have to do an ultrasound, doesn’t know why or what type of ultrasound. At this point I say I’ll just wait to speak to the doctor. I told the doctor my issue and she offered suggestions. We agreed on one.Overall my complaint reached a plan with the provider but the experience and headache of getting there is not worth it. Office needs to be better managed, wait time is long, medical assistants are untrained and staff is unprofessional in front of patients.
If you are pregnant, I 100% do not recommend. They dont care!!! I have to do my testing twice on numerous occasions because they dont do it right. But Lake Success makes sure to ask you about your ethnicity on forms before anything else. The labs even tried to reach them and they didnt look at their email.
The staff is phenomenal and the atmosphere overall is great. So peaceful and definitely what us women need when visiting a gyn! Thank you 100000 times
Came for a mammogram and sonogram as a new yearly check, the process was great. Didnt hurt as much as people say. The machinery looks well maintained. The nurses and support staff are very nice from the front desk all the way to the radiology nurses.
This place is a nightmare.Everything an OB/GYN should NOT be. Inept receptionists..I had to call THREE times over the course of 3 days for them to call in a single prescription because on two different calls the receptionists had assured me the script would be called in and it wasn’t. They double bill, billed me for self pay for an exam, said they no longer accept my insurance, but I received an EOB from my insurance a week later (BECAUSE THEY BILLED MY INSURANCE FOR THE SAME VISIT AND INSURANCE DID PAY IT!) I called Garden and best believe got my money back. I haven’t gone there in months and yet they still auto text me to schedule an exam, even though they “don’t accept my insurance” lol. I’ve called at least twice requesting them to stop texting me because I found a better practice and they insist I won’t receive any text messages but since I still do, I just block them at this point because it’s a waste of my time to call this place and deal with their stupidity. I wouldn’t wish this place on my worst enemy. Save yourself the aggravation and go elsewhere. I did, and I’ve never been happier :)
I was able to get an appointment very quickly. All of the staff were so professional and kind and caring. Most importantly everyone working there had empathy and was very respectful and willing to help their patients I had a very positive experience at this location and will definitely be coming back.
Love these girls ! They are the kindest people ever. The office manager is the sweetest, the girls that check me before sono are the kindest people ever!!! Including the doctors & PA.
Very professional, kind and efficient!Little to no wait for appointments. Staff are helpful and courteous. Being able to interface with ease from phone is a major bonus! I will definitely be a long time patient and recommend them to family and friends!
I visited Dr. Gonzalez at this location on November 12th. They told me that my baby was in a dire situation and needed to visit another doctor that they said they would get in contact for me that evening. I never heard back from the doctor. On the 12th they did some tests, sent the results to the lab. And by the 20th the lab had contacted me to tell me that my results were ready and after being reviewed by the doctor at lake success would be released to me between the 21st and the 26th of November. I still dont have my test results. I still havent heard from the recommended doctor. This place is horrible.Edit to add ** its too late. Doctor Gonzalez made it very clear u had limited time. As in that week. Or my pregnancy should be terminated for the sake of my childs health and now Im dealing with this horrible experience because 1. No emergency doctor *who was apparently very limited on her own time to see me.. ever reached out. And 2. Im still waiting almost 3 weeks later for the results to see if his dire diagnosis is even accurate while I struggle with the lose of my child. Youre not a restaurant. Your a doctors office who should understand that health, and life, cannot wait for other people to fail then.Edit again*** after calling on Sunday and then posting this review for the first time, it took garden obgyn lake success over a day to get back to me with my results. Instead of releasing them to me through email or through the myriad app like they have ready for patients, they only gave my my results verbally. The results said my baby was fine, and as per Fredrick Gonzalez recommendation, I lost my child for no reason at all. But fear and last of proper treatment. Today is Tuesday December 3, 2024 and I am still waiting for my physical results to be sent over to me so. This place is unsafe.After posting my experience here and on my social medias to share with my friends the dangers of this location, I learned (from an employee) that doctor Micheal has his staff write fake reviews and has lied to insurance companies about results for a bigger payout.Happy New Year, everybody. Stay safe.
Called me the day of to tell me that they could no longer do the test I scheduled for a few days in advance because they “ran out”. I took a sick day because of how far the office is from me and I can’t come in next week like they requested because I can’t afford to keep missing days of work.To make matters worse, I called them yesterday to confirm my appointment and there was no mention of not having the necessary tests. This has been a complete waste of my time.This is not ok.
Very welcoming, patient and kind. They always make me feel comfortable and heard when i’m here. I’m glad I made the decision to track my pregnancy with them.
My appointment was at 9am, I was told to come in early and arrived at 830. I wasn’t seen till 10:45. Otherwise, the staff is so lovely.
This was my first time having a mammogram done there, and can say the experience was great! The staff is kind and welcoming. Antonina was great comforting during this process.
This is the absolute worst practice I’ve ever been to, it would’ve been better I went to an ER the wait time there is better, waited 2 hrs and still was not seen. I would neverrrrrrrrrr recommend this place. Please take your business elsewhere.
No idea why they have a 4 star . They keep taking on new clients and do not have the resources for the existing clients now . Do not choose them if you are pregnant. It is literally impossible to get in contact with this office . The office number no one answers it , they contract with a outside agency who handles scheduling so you cannot speak to anyone directly in the office . The phone number they give to text in case you have any Issues during pregnancy no one responds. You go for a visit the wait time is over an hour . I am so ready to ask for my chart and find a new ob but I feel like I’m to far along . It’s like yall don’t take pregnancy seriously.
The waiting time is so long for this place. Everytime my ob appointment I have to estimate wait for 1hr and 30 min minimum. Maximum 2 hour to been seen. I m so disappointed. Wasting my hours.and sometime they don’t even let me see the doctor. Told me doctor is not in the office today. I will never come back again for my next baby.
Doctor colada is the best doctor ever. I’ve been seeing her for over 10 years. Office is clean very accommodating.
First time patient. Scheduled with Dr. Culotta. After receiving multiple, daily confirmations of my appt for the week prior, I was kept waiting 45 mins before being taken in. Another 20 mins or so to see the provider-and without any explanation, I was seen by a Physicians Asst. I specifically made the appt with the GYN to establish a new record here. The PA was very nice but I should have been told before arriving that I would not be seen by the doctor and given a choice of whether to keep this appt or reschedule to see the doctor. They had plenty of time to inform me while I was in the waiting room. Also, there are two offices side by side and it’s not clear which you need to go to, nor does front desk update you on status of wait time. Not a good experience.
My appointment today September 7 2024 with Dr. Jenny Nunez was efficient and quick. This was the fastest I ever was seen. She also took the time to give me samples of Serenol and a coupon for my pre- menopausal symptoms and mood swings. I also want to give a shoot out to Dr. Devi who originally told me about the Serenol by bonafide, but she doesnt work there anymore. Overall I had a wonderful visit today.
My first time. Very nice facility. Professional and warm staff. My sonogram tech was a doll (didn’t get her name) Will be coming here for my annual mammograms and Gyn visitsTheodora did my GYN exam. She was wonderful. Very sweet. Very efficient. Addressed my concerns with such patience & care.Thank you thank you!
Very nice and calm nurses. I was very happy with being comfortable with them they made me feel at ease.
Billing is always incorrect, staff doesnt seem to be apologetic for incorrect billing either. Very stressful for my pregnant wife and I to have to deal with. Also their is a cafeteria downstairs, the worker with the glasses in the front is very creepy and makes you feel incomfortable to even eat there. Previous reviews for this place were so good thats why we picked here but I now see first hand them declining in customer service and billing issues are very very annoying to deal with.
The doctors are great, specially Dr. Nunez. Gabrielle, the staff manager, is amazing. Very professional and sweet. Be prepared for a long wait in the office.
Highly doubt most of the reviews posted for this place are real. If you look across all their locations they have suspicious 4+ star reviews and if you compare them to their yelp reviews you can see Garden OB is paying for these nondescript 5 star reviews on google.Posting this review because I made an appointment for my wife to see an OBGYN and the call center receptionist confirmed that she would be seeing a doctor, not a mid level practitioner (mind you, I repeatedly asked and got confirmation she would be seeing Dr. Culotta instead of an NP or PA with the receptionist). Lo and behold on the day of the appointment, they set her up with a NP. Blatantly lied over the phone. Highly disappointed.
Today, March 29, 2024, I went to the location in Lake Success, Long Island for surgery and had a very good experience. The receptionist at the front desk wasnt very friendly, seemed tired, but inside everyone was very attentive. The doctors assistant, a young Asian guy, was lovely. I interrupted him a lot because I wanted to make sure my medical history was correct, and I delayed him on the way to the operating room with so many questions I asked. The doctor and all the surgical staff were very attentive. The woman who wakes you up in recovery was also lovely, very attentive and explained everything very well after the surgery, very empathetic. It was a very pleasant experience; by the way, the building is beautiful and super clean, the medical office is very clean. I loved it and recommend it to all women, no matter the age, and they didnt take too long to call me.
I am extremely disappointed with the service ar this location. Despite having an appointment, I have been waiting for over 3 hours with no communication or updates from the staff. This level of unprofessionalism and lack of respect for patients time is unacceptable.The waiting area is uncomfortable, and the staff seems indifferent to the inconvenience caused. I expected better from a healthcare provider. I will not be returning and do not recommend this office to anyone looking for timely and considerate medical care.
I stop visit there after I get pregnant.1, The website has online booking option, you will receive confirmation in email, but it isnt sync to booking system in PC. You will know you waste PTO time until you GET INTO the office.2, They require patients to provide insurance photo (back and front), selfie and address, ect., at every SINGLE visit! Even I see them every 2 days in early preganancy!3, Some time they arrange me to next door without telling me. the next door is nurse practitioner. Because my insurance dont cover it and I will need to pay copay & also I used to sit in main floor forever and then I realized I should go to next door. Meanwhile no apologies received, the receptionist blame me by I am not telling them I dont want to see nurse practitioner.
I set up an appointment for my wife, and they messaged her for 2 weeks straight every day at 10:30am reminding her for the appointment, the day finally arrives and they make us wait for over 2 hours for a simple check up. Horrible service, whatever you read from the reviews its true. I tried to give them a chance but please save yourself some time and dont even bother with this place.
I’ve had the absolute worst experience here. Once I made the appointment I started receiving multiple calls and texts every day to confirm, even after I’d already responded confirming the appointment. Once I got to the actual appointment, I was kept waiting in the dressing gown for about 40 min for the doctor to come in. The doctor herself was nice enough and she informed me that the lab results would be ready in about 3 days. I waited to hear back but still hadn’t heard anything in a week. I reached out but couldn’t get through to anyone at the office. Then finally I was sent a text saying the results would take 7-14 business days, which is totally contradictory to what I was originally told. I tried many times to speak to an actual person but failed to do so, only receiving a few brief texts. I was told a few times they would get back to me but never did. I would never have gone here for labs if I had been told from the beginning that it would take so long to get results and to be treated. Zero communication unless it’s to confirm an appointment too many times. Not honest about anything regarding timeline of treatment and follow up. Beyond frustrating.
I must share this because maybe a lawyer have to get involve because of wrong diagnosis,I call these ppl for my results and it was actually ridiculous to hear what they told me which was false I had to repeat the false diagnosis elsewhere getting correct results, this place I went I have been going there for more than 12 years. So I would of been taking medication for something I don’t have seriously. They told me in the lab the results failed and then told me oh this is your results after few days.Up till this day I can’t get copy’s on anything.Ridiculous I will never go back there am very disappointed.
I used this office for 2022-2023. Many times when I had to get my blood drawn there were wrappers from their tools all over counters and on the floor. During my pregnancy I had ultrasounds at EVERY appointment which I found out is actually not the norm (I’m not a high risk pregnancy). Although I was happy to see my baby, I’m realizing now they were probably just trying to charge my insurance for more than what was needed. When I gave birth, I went to LIJ and was seen by their own doctors. I did not see any doctors from Garden OBGYN yet I was billed for services from them for the date my daughter was born. I already paid the hospital directly for their services yet the OBGYN office is charging me as well. This bill didn’t come until 3-4 months after my daughter was born and only shows up on their “new” payment system but not on the system I used throughout my pregnancy. There are no notes from any Garden OBGYN doctors on my file from the date they are billing me. I repeatedly get a call from a man “Craig” who calls to get a payment from me. I ask him to send me my invoice or notes from that visit and he doesn’t have anything to send me. When I call the billing number on the website they say I don’t have any charges left. Craig is calling from a different Garden OBGYN number that IS from the office, it’s not a random scammer. There is a horrible discrepancy between the old system and the new system.
My appointment was at 11:30 and I was called on time. The process of getting a mammogram was good.
Go on yelp. They say it there. The wait time is horrible EVERY time- at least 30 mins even after the scheduled appt time. The communication to get results from an outside lab is never communicated. I had to call and admin team said i have to make an appt to review them. So youre forced to come in and wait again to speak to the MD. This is a poorly managed clinic. They have high turnover of medical assistants. The staff that actually see you are physician assistants in training who are there for a 6 week rotation. The front desk receptionist Eliana is super curt when paying. Lastly, they have an electronic system that literally spams you 20x to remind you of your upcoming appointment- phone call, text, email. No matter how great my doctor is, there are millions of doctors and this kind of management and administration is terrible quality of care. As someone in the health care field, I would not suggest this place. Everyone deserves the right to choose how to be treated as a patient. This place is not for me.
Very bad place. I dont know how they have so many good review. Must be bought. The bathroom is dirty no toilet paper and pee all over the bathroom. The staff hygiene is over bad. The pa is rushing since they are over booked barely answers your question. Wait time is crazy. We wont be going there any further. A lot more better option available in the city.
I always enjoy when Sam does my Sonos. She is amazing at her job!
Do not recommend. Agree with all of the other negative comments. This clinic somehow knows how to harass patients for payment (although total visit shouldve been covered by insurance), but will forget how to communicate when it comes to any test/lab results. When I called back to dispute my balance owed, they doubled my bill.
Nicest personnel, pleasant clean environment, best doctor. You will have to wait though, because each patient gets as much time as they need and given all the attention by the highly qualified experts.
My favorite office is here and all the staff is incredibly efficient, kind, and on time! Thank you so much
I have filled out a patient request form so they could send my report to Northwell for the past days I even called multiple times they keep telling me they sent my request to the office but they haven’t send my report yet I been waiting for this appointment for over a month to see a surgeon if my report don’t get send I have to reschedule my appointment. So disappointed with these people… the number you guys give to call is not even working I been calling that number
I HIGHLY recommend this office! Dr. Maria Culotta is hands down one of the best and Jesenia and Bri for Sono Have made my pregnancy appointments something I look forward to!! I swear my baby loves them lol.Thank you so much for taking such good care of us and wish I can take you all with me for the delivery xo Yuli & BABY Hope!
Staff is amazing, they take fantastic care of you!! I’d recommend it with my eyes closed
Very clean office; efficient flow; kind and caring doctor. My appointment was at 8:30. I was called in at exactly 8:30. Very minimal wait time, and just a very good overall experience.
I am so happy I found Garden OBGYN 3 years ago they absolutely the best the Doctors and Staff are amazing…
Began coming here a few years back, initially was a great office, had no issues with the staff. But recently, I went through something traumatic and hard for me. In the latest appointment, when I walked in they said I had no appointment for today even though I came 3 days before and the doctor specifically told me to come back in 3 days. When I explained the situation, they realized a mistake was made on their end and the receptionist had accidentally scheduled me a week later than when I was supposed to come in. I do understand mistakes happen, but the best ‘accommodation’ the receptionist said she could do is just have me leave and come back at 1:15pm. Mind you, the original appointment was for 10 am and I had gotten there 9:45am and I live 40 mins from the office. I asked if there was anything that could be done and she kept saying no only can do 1:15. My husband then questioned why we had to change everything around when it was their fault and not ours. She finally told us to sit down and we’d be called in shortly. Once I was called back, the tech who took me back was nice but there was a separate nurse waiting in my room for me and telling me that my attitude was not needed and I need to separate personal problems before coming to the office. She was so rude and made it seem like I was the issue and I wanted to make a problem for no reason. They completely lacked empathy for the situation I was in. I did explain that I went through the worst week and I just needed this appointment. They had no compassion for my situation and lacked understanding. All I wanted to do at that moment was cry and leave the office. Overall, the appointment took 2 hours majority of it was spent waiting while the staff members who knew about my situation kept giving me weird and annoyed looks. Sorry if my trauma and their mistakes is a burden to them. This was by far the worst appointment in my life, especially at a time where I was already hurting. I told the provider when she saw me that I would not be returning to them and that I would never recommend them to anyone.I would assume that in an OBGYN office the staff would have compassion and empathy especially because patients go through extremely sensitive situations. But I guess not, either way I highly don’t recommend.
How hard is it to burn a CD? Well according to their staff only one person can burn a CD. This is my final straw with this place. The first time i went i waited for an hour for my appointment. Mind you an appointment is there so that the set time agreed upon is followed by both parties. The only party who followed this time is me. Second when you are referring someone to a different provider you would want to send not just the results but the images themselves as you have done this not just to myself but to others as well. The incompetence of the front end staff did not cease to amaze me there. I was told to go to the office to pick up the images by their customer service call center. I get to the office and i am told the one who burns the CDs is not there and will not be there for another hour. They then told me I was told to wait an hour before coming in and getting the images. Again the question of how hard is it to burn images on to a CD? Never again will I come to any GardenOBGYN location. I will tell others to stay away from this place as much as possible.
Clean place, staff is very helpful and smooth going office, Dr.Boris very knowledgeable and honest doctor! Thank you.
Another year another annual… I always have an amazing experience at garden with Dr Culotta.. she’s kind quick gentle and super sweet. I personally choose to make my appointments first thing in the morning in advance so I know I’ll be in and out. Today the medical assistants and front desk were beyond nice and as someone who has horrible veins and a bad experience with getting blood taken, they were the opposite and made it quick and pleasant. Thank you garden! See you next year.
It was a quick and smooth procedure. All the technicians were attentive and kind. It was an overall good experience.
Ive been coming here over 12 years. The experience is always satisfying and the staff are very courteous. Thanks all!!!
Wonderful group of professionasl and the experience was excellent. Clean, knowledgeable, friendly, and quick.
Hello! Clean setting, welcoming and professional staff. I am always well received and well treated. Thank you to the entire team at lake succe
Micky is super friendly and great at the front desk and gets a ton of traffic and questions.
Great place to come for your mammograms or all your gyn needs.. Friendly staff, clean environment and no long waiting.
Worst experience before I even got there. I made an appointment for 7/3/2024 at 7:30 pm. I got maybe 15 calls and 18 texts confirming my appointment and prompting me to fill out a form before coming and just reminding me of my appointment. I first thought the date and time change was a glitch so when I got a call from the office I insisted I made the original appointment for 7/3/2024 at 7:30. The lady was so rude and basically acted like she did me a favor by “rescheduling” me to my original appointment. This is where it gets worse. I finally a text confirming my 7:30 appointment. 5 hours later I get a text and email saying they rescheduled me to 7:15. Then another text 3 hours later saying they rescheduled me back to 7:30. Then another text the morning of my appointment saying appointment was changed to 6:00 pm. I ended up canceling because when I called the office she again insisted I made a 6:00 pm appointment. I have a feeling they do this to either make late fees or no show fees off people. Never ended up going and looking for a different office.
Ive been going to Garden OB/GYN for a few years now. I havent had any issues with them at either of the two facilities that Ive visited. The staff at the New Hyde Park facility are friendly, the lady at the front wasnt horrible but wasnt as pleasant. I had an appointment for today and the technician I had was very polite, friendly and informative, she made my visit better as I had been nervous about this first-time exam. I just cant remember her name. One issue I encounter is their phone lines, they seem to not work properly. But they do respond via text which is convenient.
Amazing experience great team, understanding. Clean office welcoming space. Highly recommend.
Very friendly and helpful to the patients. ❤️ will recommend
Nicki at the front desk was super polite and knowledgeable! She made me feel so welcome!
I had an extremely disappointing experience at Garden OBGYN. Although I was promptly taken to the exam room by the friendly medical assistant who took my vitals and did my pre exam questions. Waiting 45 minutes in a gown waiting to meet your doctor is not how I expected my first appointment to go. I did get dressed and walked out after being left unattended for so long. This lack of respect for patients’ time is unacceptable, especially for those of us who have tight work schedules and need to see doctors in the evening.It’s disheartening to encounter such a lack of empathy and consideration for patients who are seeking answers and care for their health concerns. The entire purpose of having set appointment times seems to be ignored here, and it feels as though patients are not valued. The constant barrage of appointment reminders via text and robocalls in the days leading up to my visit only added insult to injury. If the office prioritizes punctuality for patients, it should extend the same courtesy to its own staff, especially the doctor.I had high hopes of finding a reliable new doctor, especially one with evening hours to accommodate my work schedule. However, this experience has left me feeling frustrated and disrespected. I would not recommend this office to anyone who values their time and expects timely, compassionate care.I’m not one to really do reviews but it was extremely infuriating getting yet another text message in what would have been an hour into my appointment. Thanking me for choosing your medical office and wanting feedback. I only hope this feedback will prompt well needed improvements with the facilities time management
My whole experience here was overall disappointing. Although the staff was very nice, I was frustrated when I had to wait over 40 minutes just to see the doctor. It wasn’t until I brought it to the attention to the initial nurse who checked me in that I haven’t been seen yet that she looked surprised and confused that no one called me into a room yet. I was annoyed to say the least especially being that I had another appointment scheduled after this one and was not expecting to be there for nearly 2 hours just to get a prescription refilled. Unfortunately it doesn’t stop there; after I was prescribed more medication I was expecting to be able to pick it up the same day from my pharmacy. But after 4 days went by, I called my pharmacy and they let me know that they only received 1 out of the 2 medications I was supposed to be getting. I tried to text the 562 number to receive more information but the help I received was very dismissive and overall was no help, and when I tried to call the office I was sent straight to voicemail 3 times. I typically go to the Garden City location but due to the change of their insurance policies I had to come to this location; if it was up to me I would prefer the Garden City location being that I never had such issues over there.
I like this clinic a lot. The appointments always go smooth and everyone here is very friendly
This place is a scam. Its funny how they know to contact you for payment, but when you call them about actual concerns, customer service transfers you around the world just for you to be referred to the office manager, who also only replies in regards to money. They don’t know how to contact you back unless it’s for some kind of payment, how shocking. The doctors are okay but unless want long waiting times and to be charged a copay for every little thing then this is your place. And no it’s not my insurance as I keep getting the run around. I have wonderful insurance this place just loves to charge people without addressing their actually concerns and everything is “we have to examine you” for you to make an appointment wait 3 hrs and for the end result is “we will wait and see how your body is in two weeks” and every two weeks is the same response.
Would leave 0 stars if I could. Run by incompetents. Booked twice to see a surgeon for a procedure, both times the surgeon was not in for the time of the appointment and tried to have a doctor (who was not a surgeon) to see my wife. She didn’t need to be seen she was there because she scheduled a procedure. Once again I cannot stress how terrible the people here are at their jobs, I wouldn’t trust them with any medical procedures if they can’t even get their appointments correct. Disgusting.
Biggest waste of time and gas.When looking for clinics that dealt with infertility, I found this one. I made an appointment online and when I had to select what type of appointment, I choose other and left a description of why I needed the visit . The email text and call reminders you will get on a daily basis is insane, but reading the comment on other when reviewing an appointment is not a priority. I get there ,the very sweet PA thinks Im there for an annual. I inform her that my annual and mammogram are done for the year. She than goes talks to the nurse practitioner, returns and ask me if I want a breast exam or std test. To which I respond I already did those exams and dont wish to pay for them again. I ask her can anything be done for the reason I am there. Test to run something ? She says sure the nurse will be in here. At this point all I had was a pregancy test done which was negative and gave some health information. I get up and leave I felt as if my appointment was a waste who ever was there couldnt so anything for me so theyre trying to perform test I dont need to make the visit worth it. I will be watching my insurance claims just terrible! It is already hard realizing you cant have kids! Dont waste a womans time !
My wife’s 20 week checkup went great thank you for being so incredible
Staff was very friendly and made me feel confortable. No complaints. It was a good experience.
Had an appointment here , Dr was ok but I didnt feel heard. Encounter was impersonal, felt like she just wanted to give me a mediation and on to the next patient. They ran a urine test for me but the office sent out the wrong tube in regards to my test and no one ever reached out to me to redo the test or even let me know there was an error. I had to reach out and even then I havent heard anything back which is a very horrible first impression. This is not somewhere I would return . You also cannot get anyone on the phone . I would go in person if it was worth it but I will just be taking my business elsewhere.
Very Professional staff, Parking, clean environment, courteous, was in and out in reasonable time. Definitely will be attending this facility again
It was a good experience, I just felt uncomfortable as a Muslim Woman walking around the halls to the examination room with just the examination robe not fully covered with the men there in the halls.
The worst office I’ve ever had experience in dealing with. I have been calling all morning and have been on hold for a total of 1 hour and 10 minutes altogether. They make it impossible to speak to anyone and have no care in the world what the reason you’re calling about is.
I have never written a review before n ur this is ridiculous. If I could give negative stars I would. This office is the same song and dance every time and this will be the last time I come here. One appointment I waited AN HOUR to be seen by a provider. Then I said to myself alright maybe they had an off day, so I scheduled another appointment early in the morning. Again I’m sitting here for an HOUR. They have no consideration for your time and the services are nothing crazy. Just get it done. I would recommend elsewhere. Not to mention the reception people are not helpful and come across rude. ( not sure about all there was two in particular. ) never coming back here again.
Their customer service is second to none. The product quality is consistently outstanding, exceeding my expectations every time. I will never take for granted that I am in the hands of greatness when I am in your office. Your knowledge, application and attention to detail to treat & care for your patients can never be underestimated.
Absolutely love the practitioners here they are extremely attentive and professional I always feel I am getting the best care from them. However, the call center is horrible. These people have no clue about what goes on in pregnancy and what may classify as a possible emergency. They don’t consult nurses or physicians when you call with a concern nor do they let you speak to anyone at the office. Extremely upsetting when you are calling with a concern that should be addressed by a practitioner. If not for the call center this practice would get 5 stars from me
Dr. Mazlin is very professional as always. Today I met Andrea she assisted me my recovering. She made me feel relax and very supportive. Great staffs at this hospital!
Very attentive staff! They took wonderful care of me
Procedure was smooth and fast. Spent exactly two hours here. Would recommend
Everyone is so pleasant here and patient. I definitely recommend 😊
Nurse Shanice was very nice. Then I saw Dr. Santiago she was great, very nice. Very understanding and caring to my needs. And very thorough. I highly recommend this place.
Great service at lake success location, love it love it. They care, have all right tools and equipment to successfully go through with my needed procedure. Couldn’t have turned out well and above all.They have this new reminder system that works even better for me. No way to forget appointment, unbelievably good and perfect for me.Thanks for all you do
All the staff is so nice and the doctors too, we’re really happy to be here
I don’t understand what the point of an appointment time is when you don’t even get seen till over an hour past your appointment. The wait time is absolutely RIDICULOUS! I never leave reviews but I am beyond frustrated with this place. This is my third appointment at this clinic (within the past two months) and every single time I’ve been here I have waited over an hour. I wish I was exaggerating! You are literally just a number here, they overbook and don’t care about the patient. Definitely have to start searching for a new ob/gyn. I do not recommend this place AT ALL!
OR , and recovery staff were amazing! So sweet and made the experience so comfortable!
Garden OB/GYN is on point . The Drs. Staff is very friendly respectful to their patients needs and care ..love this place 💯❤️
Leaving the urologist with a warm cup of coffee is lifeeeeee ; thank you so much!!
My doctor was Marie Culotta. She is fantastic. Really informative and answered all the questions I had throughly. I was pleased with my visit.
Everything was on tiime and orgenized ,I was in and out very smooth and quick ,one of my best experenses for a mamogram check up.thank you
The place definitely need better management -constantly messes up patients appointments. They call you text you with wrong information just for you to waste your valuable time and wait for hours in their office to find out you were never meant to be seen on tht specific day.The office manager is rude and interacts with a disgraceful tone. I had questions on billing as I have no co payments and I have always cleared all of my bills on the day of my visits for lab. She had no information she was talking over me and telling me “mistake happens” so reach out to billing. I have a complicated pregnancy and I’m working full time. They constantly mess up and expect the patients to come up with additional bandwidth to investigate and correct their mistake. Zero accountability on their end.Very very disappointed.
I transferred to Garden OBGYN, I had to have a procedure done on 3/30/24. The moment I walked in I noticed the cleanliness of the establishment (which is major @ a gyn office) The staff was all very helpful, comforting and reassuring. On the day of my procedure, they seemed to be even more impressionable than before. I love going to Drs & the staff understands the importance of good patient care!Well done all! So far so good
It’s been 8 weeks and I have yet to receive by biopsy results. I’ve called every business day for the past month and no one has yet reached out to me.
Excellent. Spectacularl bedside manner. Everyone is super kind , caring and compassionate.
Very helpful and gentle. Everyone made me feel comfortable!
Staff was very helpful and kind. One of the better mammogram experiences Ive ever had!
Initially had a great experience as I had an early morning appointment and didn’t wait much. Dr. Santiago was great and my OV itself was fine. I was happy to find a new gyn after my previous of many years moved away. My issue is with my results. It’s now been over 3 weeks and I cannot get my results. I call and text and nothing. I was given the number for the practice administrator who does not answer my messages or texts either. As a medical provider myself this is extremely disappointing. Will be going elsewhere. Hopefully I get those results eventually.
The practitioners and office staff are all so kind and thorough!
Staff was very friendly! Had to wait a little while for 8am appointment.
Wonderfully kind and helpful Nurses and techs, nice facility. The radiology tech who does Mammography is wonderful! . Ravita who does the specialized ultrasounds is a true professional in her work and places patient care above all. Really happy I chose Garden for my tests, it was a good experience.
Amazing Team!!!! On top of all their appointments. Very kind, knowledgeable.
Everybody was nice . Made me feel comfortable. Just a little wait. But far as that everything went well . I would definitely go back . The receptionist seem a little bored with her job . Wish it was somebody more exciting in the front to be happy to do the job . Maybe it was to early for her but a Coffee will help
The environment is calm comfortable. The staff are wonderful, friendly and helpful.
Update!!!! As soon as I posted this review, I received a call back about this review. I never received a call about my recent biopsy test results. But they did call me back to talk about this negative review. Still waiting for doc to call me to give meMy test results. ///// end of update //Mammography and breast sonograms are new to the new hyde park office: DO NOT GO THERE! just go to lenox hill radiology or somewhere else. results are slow to come in. their answering service ppl have no idea what they are looking at or how to relay valuable info. i have a cancer issue that needs to be dealt with and i am switching doctors this has been a nightmare to work with them. avoid this place, trust me read the other google reviews!!!!
Another over booked,understaffed meat market,this is what the medical field has come to,your just a number to them,why make an appointment when you still wait 2 hours past your appointment,this is a shame
This visit was like seen your old friends! The people that work with me are amazing! Elizabeth is like one of my best friends, always so helpful.She knows her treatments, procedures… I’m so happy walking out of her office? She cares! She really loves what she is doing and this is amazing to have a consultation with her! She changes peoples lives!!!!!I recently started see Linda, she is also nice.
My appointment went smoothly. I had no issues. I will be back.
The staff at this location are incredible!! Dr Maria was very patient, comforting, and informative with every question or concern I had! Brianne the sonogram tech was incredibly personable and super informative and showed me every step through it! This has to be the best experience I’ve ever had at an OBGYN and would 100% recommend!
The staff and doctor were incredibly professional , knowledgeable as well as courteous
Dr. Linda and her staff were amazing. Very caring and understanding and they took their time to address your questions and concerns.
Everyone is professional and friendly. There was not much waiting. Great bedside manner
Wonderful clean place and wonderful staff they were amazing and excellent
The office is clean and orderly. I was seen on time. The waiting room wasn’t packed. The staff were also so friendly.My main issue with the practice is their lack of follow up and through. It’s non existent. I’ve been a patient now for going on two decades. Since I generally have no issues with a once a year visit, I accepted the pain not getting any calls returned. Gradually I managed their lack of follow through by doing all my labs off site so I can get my results from the off site location. I also recently started getting my sonograms off site too so I could get my films and reports in an official/ professional manner.Now that I’ve started tracking a matter every 3 months the lack of follow through is becoming way too painful. This is not how the practice started so it’s so sad to see the quality of care go so far down. Now my mental health is suffering from the lack of follow through. Recently I was advised to seek another practice that just returns calls and makes sure your medication is sent to the pharmacy. It seems that unless you are in front of a doctor and they can bill the service, they do not work on your case. You almost have to make an appointment just to have someone call in a prior approval on a medication or a refill. This borders on malpractice. I’m not even sure I really have a matter than requires this 3 month follow up. Now that I’m going to start going off site for the sonogram, I will find out if these 4/year visits were just a money grab or a real issue.
Very clean and nice office. The staff and the doctor were very nice. They made you comfortable and felt cared about. Only bad thing was there was a little wait. Overall great experience will definitely be coming again:)
Was able to get an appointment same day. Office was bright, spotless and welcoming. The doctor, PA etc. was calming, gentle and fully put me at ease. There was barely a 5 minute wait time. I would recommend Garden OG/GYN 100%
Friendly n very nice behavior staff. Took good care
Amazing crew. Everyone was very attentive and clean.
Currently a patient there and I wish I had switched earlier when my mind told me to. Each appointment u go to, you see a different doctor and each doctor have a different option.Dont get started on the lack of communication and feedback from the doctors. If youre a first time mom, its better u do ur research because the doctors dont have interest in discussing anything or to educate u on anything.Forget about calling the office for anything. they DO NOT give you correct information. Even when u give complains to the office its like talking to a brick wall. You CAN NEVER get on to the office managerSince Ive started, I have only received one hard copy of my bill. Many complains has been made and nothing is being done to change anything. Im at the end of my pregnancy and still no changes.Save yourself the stress and go somewhere else.
Ive been going to Garden OBGYN for at least 4-5 years now. Ive been to multiple locations. Even though I may not see the same exact doctor every single time I am getting the correct care. They listen to my concerns and answer any questions I may have. I have only experienced a long wait time 1 time. I definitely recommend coming to Garden OBGYN for tour needs. The staff is always friendly and helpful.
My recent experiences at Garden OB/GYN have been marred by significant issues that have impacted my treatment process. Not only did I encounter confusion and delays with the prescription services, but I have also faced prolonged waiting periods for crucial test results that are essential for initiating timely treatment.The extended delays in receiving test results, spanning over a year, are unacceptable and have hindered my ability to start treatment promptly. Timely access to test results is critical for making informed healthcare decisions and ensuring optimal patient care. The prolonged waiting times have not only caused unnecessary anxiety but have also compromised the effectiveness of the treatment plan.Furthermore, the lack of coordination and communication between the office and external services has added additional challenges to my healthcare journey. These issues highlight systemic shortcomings that need to be addressed to improve the overall patient experience and quality of care provided by the office.I urge Garden OB/GYN to prioritize efficient communication, streamline processes for test result delivery, and implement measures to expedite treatment initiation based on diagnostic findings. Patients deserve timely and comprehensive care, and it is essential for healthcare providers to uphold these standards.While the medical care provided by the PA and NP may have its merits, the persistent delays in test result delivery and treatment initiation are significant areas requiring immediate attention and improvement.
Very Professional and clean environment. All the staff are beyond friendly and respectful. I’ve been on the search for the perfect OB, and this is definitely it. My search ends here at Garden OB/GYN at Lake Success. I feel comfortable and secure.
This review is specifically for the receptionist ILYANA. I just left this location on 12/16/23 at 12:50pm. She was working in the surgical unit. My appointment is at 11:45 and I arrived and signed in at 11:43am in the first office as every time I visited that’s where I always entered. The girl at that desk told me to go into the surgical unit they will help me there. So I signed in and waited. At 12:25pm I noticed that so many patients that came in after me were being called in and I was still waiting. So I decided to get up and ask ILYANA at the desk how much longer of a wait do I have. And she then checked and sent me the registration form to fill out. Idk why that wasn’t sent to me at 11:45 when I checked in? Why at 12:25 when I got up to ask how much longer of a wait. And she said she couldn’t give me and answer and she doesn’t know how many patients are before me either. About five patients were called in from 11:45 to 12:25 and she claims that they have surgeries. ALL FIVE? That came in all after me? Ok. Then At 12:45 I decided to leave as TWO MORE PATIENTS that came in AFTER me were called in. Like seriously? And when I went to tell them I won’t be seeing the doctor today to cancel the appointment I spoke to the other girl at the reception desk and I’m not sure what her name was but NOW at 12:45 when I tell her I’m leaving she says she can check how much longer of a wait it would be. Why didn’t you offer that 20 minutes ago when I first came up and ILYANA was saying she doesn’t know how much longer or how many patients are ahead of me? BEST BELIEVE, this office has lost me as a patient. I have major anxiety with doctors and ANYTHING medical. I had to see a psychotherapist so I can overcome fainting/passing out from drawing my blood and having high anxiety from injections and etc. Waiting 1+ hour at doctors offices just take my anxiety up even more. I would rather you tell me the wait and I reschedule than I sit there anxiously! And then when I pass out in the room your office would have a bigger issue! You can thank your wonderful receptionist ILYANA who has no sense of customer service for that!Prior to today, I’ve never had a bad experience at this office. I’ve recommended my family to this office. But I don’t understand why the receptionist had such an attitude with me when she seemed to be the one to mess up? As I signed in on the sheet and maybe she overlooked my name or skipped me and until I went up and asked did she realize. I would’ve had such a different attitude if she took accountability rather than showing me attitude! Please hire people who genuinely care about the well being of your patients and office. Not people who could care less if your office loses a patient. Because I will never be recommending this place to anyone from here on after today.
I usually dont go base on reviews because I know ppl are super judgie.. However, I should have listened to the reviews..The girl who took my blood pressure and the lady who took drew blood, were the nicest ppl in that office.. The nurse and the ultra sound lady were super dry. They said atleast 3 words to me.. Being a newly prego, I was expecting more communication from the nurse.. She said nothing to me and seemed like she was annoyed when I asked her 2 questions.. Horrible service.
The staff out here takes great care of everyone . Dads too
Absolutely garbage service. Why make appointments if you cant stick to them? Its been an hour and I still have not been seen. The receptionist with the blonde hair does not care to provide you with a decent response unless you ask her like 6-7 times.
I came in today for a wellness check up and i will definitely be coming in again for my OBGYN needs. i didn’t even feel when Dr. Maria did my pap smear which was a first for me. i had to ask her again after my sonogram if she did it cause it was so quick and painless. the ultrasound tech was also very gentle. all the staff were polite and made me comfortable. i would recommend slotting about an hour and half of your time to accommodate wait times. the facility was very clean, modern, and well kept
The staff is warm & welcoming. The physician is personable and attentive.
Pamela Keefer at Garden OBGYN is an absolute rockstar! She goes above and beyond to provide exceptional care and support. I cant express enough how grateful I am for her expertise and genuine kindness. And its not just Pamela, the entire staff at Garden OBGYN is top-notch. Theyre always there to lend a helping hand and make you feel comfortable throughout your visit. From the moment you walk in, you can tell they genuinely care about your well-being. Its no wonder Im willing to drive the extra distance to see them. They truly deserve a 5-star rating for their exceptional service!
Great service from the moment the appointment is booked to the moment you leave the office. The office is clean and peaceful. The staff is friendly and knowledgeable. 10/10 highly recommended.
THE WORST. THEY DO NOT EVEN HAVE THE DECENCY TO ANSWER YOU! Texted and calls dont work. Goes straight to a call center. Very dissapointing. Speaks for the low ratings they have.
I had a pleasant experience with Dr. Culotta through out my pregnancy. Even though it was only for few visits with the NP Garima Devi they were good. Except for the wait times, I have no complaints. Everything went well at this office. They were very organized and followed up with reminders for all my appointments. Definitely recommend Garden Ob/Gyn.
Great staff great doctors everyone is so nice and helpful.
I have had a great experience prior to pregnancy and now during my pregnancy with Dr Culotta, Santiago and Garima. They are very attentive and answer all of my questions and make sure I understand whats going on. They arent dismissive with any issues I may bring up and I feel safe and comfortable in their care.
Brilliant annual visit as always!! Entire staff and Doc friendly and thorough!
My experienced was excellent. Everyone and each one in the staff were extremely very compassionate. Doctor Mazlin was the best. He explained everything and reassured me everything will be okay. Highly recommended this place. Thank you everyone.
Excellent service ! Nice people I will recommend it to everyone! Thanks again!
Where is the negative star located???This entire group is horrible! I initially went to the Garden city location and I did not like the staff or the wait time. Recently they opened a location in Cedarhurst. I was so excited, one it was very close to my home and two I thought just maybe it would be much better than garden city. To my disappointment it wasn’t!! They kept me waiting when there were no other clients in there and I could hear them just socializing with each other. I went for a particular issue and the nurse’s aid came in wanting to do other things than I was there for. They have no clue what’s going on in that location. In a last attempt to get a great experience I make an appointment at the New Hyde Park location. I made the appointment on the website and got a confirmation. I get there and they’re saying there’s no appointment. I show my confirmation and the receptionist proceeded to click everywhere on her computer and told me there’s no appointment. I went on to explain how could that be when I’m showing you the confirmation from your website. She then said ”she has nothing to do with the website she just works there!” There was no apology for my inconvenience or even to say maybe it was a computer glitch I’m so sorry…. But how do you work with patients who could possibly be ill and you are not empathetic! Never asked the reason for my visit for all she knew or cared it could’ve been an emergency. She then proceeded to speak with a Dr that said she had taken her quota of patients and she couldn’t see me.I then asked for my medical records…which I waited 40 mins for it to supposedly print. Needless to say after three locations I’m through with this practice!*****If you have an option choose anywhere else than this practice!*****
Never on time, poor communication across staff and no sense of respect for the time of the women and families who come here. Go somewhere else. The one added star is strictly for the cleanliness so you won’t leave an infection at least when you get chewed out by work for being late
Incredible team with great bedside matter and so knowledgeable!
I received a call regarding a pap smear result said it was good and to see you next year, knowing that the test was unsatisfactory and that in those cases, patients need to follow up in 6 months to repeat it. The only reason I didnt even bother to call and complain was that I was not planning to come back to this facility. Therefore I suggest taking this procedure seriously would save lives. Patients shouldnt wait until next year to find out, only because you neglect it. Please call and say hey, Ms, sorry can you can back to our Office in 6-8 months so we can repeat it. Next time follow the guideline. Is prevention better than treatment no?
1. Signing the liability paperwork for the anesthesiologist is not a ‘formality’, it is unnecessary, as ‘everything’ was approved already. Why require patients to sign it then?2. The anesthesiologist was AMAZING!!! LOVE HER!3. The Nurse Practioner was TERRIFIC! Great bed side manner, listened to my rambling, and comforting. You should give him a job.4. Dr was great!
I truly lucked out when a friend referred me to Garden OB. I was about 11wks when I started with them & now just a few short days till I’m due. Every experience has been great. The facility itself is decorated nicely & welcoming with comfort in mind. All rooms & bathrooms are always very clean. The staff themselves are warm, welcoming & professional. The sono techs are knowledgeable & friendly. I see Dr. Culotta & she’s also very awesome. She’s warm, she listens & it’s easy to feel comfortable with her. Truly the only negative is that she won’t be the one actually delivering my baby boy. This place has been a godsend though & it’s super easy to get appointments. They don’t make you wait 3wks to see them. If I’m ever prego again, I wouldn’t think twice about using Garden as my OB 💕
Lake success and garden city are the best locations,well trained and friendly staffs.The doctor answered all my queries.
Front desk staff was very friendly. Dr Teresita Santiago is such a caring, polite and professional doctor. She shows great concern towards her patients. Highly recommended.
Amazing care during my high risk pregnancy. Dr.Culotta, Dr.Santiago and Dr.Gonzalez are all wonderful.
I really loved this place, all female staff. My doctor was very comforting and she also ask me if the intern who was with her was able to stay in the room with us , I accepted. My only complaint is the wait. After I got my diagnosis I had to get blood work done , I was instructed to sit in the big red chair. I waited about 15 mins because my chart was Misplaced, the girls informed me and apologized , they were very sweet. Nothing to get mad over
If I could give them negative stars I would. They almost killed me and my son with their completel incompetence and general lack of knowledge. I was straight up dismissed about my very obvious signs of preeclampsia that I was constantly contacting the doctor about. I ended up being admitted to the hospital with severe preeclampsia with kidney damage which turned to HELLP syndrome. Which forced me to deliver my baby 7 weeks early and he required a 2 week NICU stay. The lack of care or compassion once I brought to their attention what occurred was astonishing. I wouldn’t recommend my worst enemy to go there.
The office was very nice and so was the staff, very fast and professional.
My Ob/Gyn of 17 years ghosted practice. I booked my appointment the night before so I honestly didn’t know what to expect. I arrived on time and had to re-register because the pre- registration wasn’t showing on their end.I was moved to the back to take my stats and social history after about a 20 mins wait but in the back I waited for about 30 mins to see the nurse practitioner.I was scheduled to see “ Frankie Batiste” but then Dr.Nicole P came in. She was warm and friendly. Made me feel at ease. She explained everything she was doing step-by-step and was super gentle in the process. So happy that she took care of me today as I had to have a courageous conversation about an intimate issue but she attentively received the info and then gave her expert advice.So glad I found her and this practice. I will def be back.
Great experience from the first staff member I met at the reception desk to the doctor.. very professional and respectful of the person the provide service to. I will recommend this office to anyone.
I am pleased I chose Garden OBGYN. Today was my third visit, and once again, a very pleasant experience; the clinic is clean and well-organized, and the staff is friendly and efficient. Dr. Culotta is kind, gentle, and simply a lovely person.
Our first visit to New Hyde Park branch went smoothly. From registration (the staff was very helpful), no long wait (we are immediately assisted), and the sequence of one procedure to another was very organized hence we completed our appointment early and secured the follow up appointment with no issues.
I wish I could leave a zero for this. They called me to re schedule my annual check up and sent me a lot of confirmation text and emails then on the day of my appointment when I got to the desk this lady tells me she was going to call me to let me know they don’t take my insurance. She could not tell me before when they were calling me and confirming? They waited until I showed up to tell me my appointment is canceled. This is so disrespectful with people’s time. She wasn’t even sorry and didn’t apologize for being so incompetent.
Dr Cullota is an amazing doctor. She provides individualized care while adding sincere compassion to the care. Shes been my gynecologist for several years, and she has been the greatest! Thank you for an excellent service Dr Cullota!
If you want to be endlessly pingponged back and forth and not have your questions answered/doctors respond to you on the patient messaging portal you should come here. Every appointment is a different story. I got a call and a text to call and reschedule my appointment but to a different number. I call, the girl who picked up said the time I had originally looks fine. Because I know how notoriously inconsistent GARDENOBGYN has always been, I decided to shoot a text to that number letting them know that I had called and that I was told the same appointment the text told me to change was fine. I get a text back saying that it wasnt, and that I need to reschedule for another day. What the heck?? Why are you wasting my time? Whoever is managing the systems needs to re-vamp the whole thing. Receptionists, doctors, everyone at G-OBGYN is never on the same page. Dont waste your time and go somewhere else.
They don’t allow you to make a later appointment but instead they make you wait 2hours when you get there before your even seen. Poor service from receptionist. Totally unprofessional.
Lied about tests performed, given the run around 3 weeks after appointment....I had an appointment on 7/23 to check my blood and ovaries since I was diagnosed with PCOS a year ago. I mentioned no less than 5 times during my visit that I needed my insulin checked. I was assured by the doctor AND the phlebotomist that my insulin would be checked. (Not to mention the fact that I felt rushed and dismissed and not listened to when I mentioned mt symptoms, as well as when I asked about the cysts on my ovaries after my ultrasound the doctor didnt answer me after asking multiple times...) After results were posted a few days later, there were no insulin results. I called, texted, and messaged through patient portal for OVER A WEEK, and everyone said Oh its just not posted yet, let me get that posted for you. After waiting forever I finally got the office manager. She said Oh, they didnt test the insulin. So needless to say I was furious...they ordered a lab requisition so I had to go to an outside LabCorp to get MORE blood work done on August 10th. Appointment was 7/21 and it took until August 10th to get ANYTHING done that I needed.Fast forward to today, August 14th. The insulin results were available on the 11th, I messaged and texted asking for information on interpreting the results. I was told that someone from the lab would be reaching out to me. I have heard nothing and my message on patient portal has not been responded to. I am disgusted with how irresponsible this entire experience has felt and how dismissed I have been. This used to be an amazing practice before COVID and I dont know what happened. I am so beyond disappointed.
I did a thorough search on places that assist older women who conceived via IVF for quality care and attention. At first I received that and all the staff were thorough with each visit. Things got complicated when I had series of abnormalities showing in the sonogram. Without divulging too much information, all of the test came back normal/negative results, yet unfortunately my own health was at risk. It was addressed once I was at the hospital but I’m utterly surprised that it was not at Garden OB/GYN. Again, I consulted here with the hopes that they would be attentive not just for the baby but for me as the mother, especially as a POC. I felt that my health was not a concern until it was a little too late.
Extremely welcoming, informative and reassuring environment. Staff is inviting and knowledgeable in treating patients with kindness and concern. All questions were answered and addressed. Once an actual patient, communication becomes even better and easier. I was a bit nervous because the facility seemed large and busy but the staff are excellent at checking in and following up. I feel comforted and reassured I will continue to get great treatment here.
Don’t think we will be back for our 2nd kid here. It’s not the doctors fault. The facility is run so poorly. Wait times on the weekend 1-2 hours!!! This our experience after 9 months so I have waited to see if it improves. There is no consistency. They overbook. Value people’s time! The app is a joke, sometimes they respond and sometimes they don’t. What is the point of using that. Would recommend you try somewhere else.
Every single time I come to this location they are overbooked and have me waiting for more than an hour. This location is already quite the hike for me to get too and they make me come to this location and always have an extremely long wait. Today they had overbooked so many people there wasn’t even enough seats in the waiting room for patients. I have been waiting for an hour and 20 minutes so far and just had my blood pressure taken where I was informed that it would be yet another hour for me to be seen. When I explained that this is extremely unprofessional, I was simply told I could reschedule my appointment. This is unacceptable. After the 30 minute drive to get here and hour and 20 minutes (and counting) of waiting all they have to say is “you can reschedule”. Luckily this is supposed to be my last appointment at this location. Please do yourself a favor and do not come to this location because they do not respect your time or comfort and will have you waiting for however long they feel like having you wait. Oh and I ended up waiting a total of 3 hours to be seen. This is not an exaggeration, my appointment was at 5 pm.
The staff was very polite, helpful and efficient.
I went here as a high risk first time multiple pregnancy and I had the WORST experience. Not only was the wait time insane, the front desk staff rude but they would make me wait in a hallway where I saw women coming out of the lab rooms crying not knowing if this is the hallway where they give bad news I had panic attacks every time I waited on the doctor. My first visit I laid on the table for 55 min in a gown before the doctor came in. It was so bad I ended up switching providers at 30 weeks and THANK GOD i did. The only good part about that place is Samantha the sonogram tech (she is absolutely amazing and should work somewhere that would better foster a great worker like her) Also they are trying to charge me for a June visit when I wasn’t seen until July-august ( I wasn’t even pregnant in June and when I explained this the lady hung up on me)
If I could give them negative stars, I would! They really screwed me over with their Billing System. I ended up paying hundreds of dollars as they claimed my insurance did not cover the services and I had to pay them out of pocket. After paying about $3000 in total put of pocket, they sent me a bill for $10, stating that it was outstanding from previous time. Then they sent me another bill for $500. They are committing fraud and I am very fed up! here do I file a case against them and get their license revoked and have them reimburse me for all their fraudulent charges?
Ive had great service while in office, the bedside manner of the nurses and doctor is wonderful and I always feel comfortable going there. My qualms concern the post-appointment service, especially lab results and obtaining them. Its been a month and Im still waiting. One, the phone number provided has never once answered the phone, and the texting option takes quite a while to reply and didnt even answer the questions I had. Two, I had to contact the office to obtain my health information, which in my opinion, the office should reach out to let patients know their medical records have been updated. I had been to this office previously and hadnt even known that they had run the tests they did, as I didnt know there was a log in, and that information would have been very useful and eased a lot of my own stress. All in all, a great office for service but there is clear miscommunication and a disconnect in contact with patients, which has been repeatedly frustrating and stressful especially considering pending health status.
Very friendly, efficient. Office is very aesthetically pleasing.
Dr. Casey was great. She has good bedside manners. She is very knowledgeable and attentive. I didn’t feel rushed and she made sure she answered my questions. She’s the best!
Dr. Culotta and her team always make sure I am taken care of in a timely fashion whether for gynecological or obstetrical appointments! The office staff is also very helpful in getting any information to and from my medical record. Every appointment is thorough; I have no complaints!
This office has very friendly and sweet nurses, and doctors. The front desk area is not friendly at all, it’s almost like you are bothering them.
Dr Culotta is by far the best doctor there. She has so much patience. She is nice and knowledgeable.
Worst doctors office I have ever seen. Long waiting time even after telling that I had another appointment within 1 hour, the receptionist said I have just checked in when it was 30 minutes after checking in and upon asking how long it will take in the office? She replied 45 minutes. Still thanks to her, after requesting her i had to wait another 15 minutes just to take my history, another 45 minutes wait time for sonogram and after that the doctors visit which was luckily within 10-15 minutes. I wasn’t even seen by a doctor even after waiting for so long and the PA Victoria Gardner was very Rude because she needed to repeat a few things to me which I didn’t understand. If they are overcrowded with patients, its certainly not our problem. I am never gonna come to this office again. They shouldn’t treat patients like this. The behaviour of the medical assistant, sonologist and receptionist were way better than the PA. Everyone is in a rush. If you cant handle the load of patients, why to give appointments to so many people?
I would never recommend anyone to this OB/GYN practice. While the doctors are qualified and kind, the office management is horrific and disorganized. Appts are overbooked, and patients wait in the lobby and made to feel like cattle as they are moved from one part of the office to the next. Misinformation is the name of the game at this practice. Doctors are never available when expected. Dont come here. Would recommend Mount Sinai (also in Manhasset area) over this hell hole.
Great office! I’ve been looking for a new practice to establish myself with and I’m glad I chose this one. I originally had an appointment with Dr. Culotta but she called out for the day so I saw PA Hannah instead, who was amazing! So friendly and answered all of my questions with professionalism. Looking forward to staying with this practice for a long time. As for the wait times mentioned in previous ratings, I had an 8:30 appointment and was called in before my butt even hit the waiting room chair. Maybe early is the way to go if you can manage it?
Long wait (55 min) to be seen. Arrived on time
All the staffs are friendly and professional. This was my second visit and I finally got to meet Dr. Culotta. She was very caring, professional and accommodating. I was nervous to change my gynecologist but today after meeting with Dr. Culotta, I feel good coming back here!
Everyone was helpful and promote independence after procedure
I was hoping this OBGYN works as it is closest from where I live but unfortunately the wait time was way too long.My appointment was at 330pm, now it’s 5pm.- I saw nurses running around, there were so many patients waiting at the reception area.- I was told by a nurse to go to wrong room and ran into half undressed patient, to which the nurse just said oops wrong room 🤷♀️- I had to ask every 20min when I am supposed to be called- now it’s 505pm I asked again when I can be done and out of here, she says you are on top of the list but She can’t tell when- 520pm I’m finally seen by doctor. She was quick and on point but didn’t have time to explain what my diagnosis meantOverall experience could’ve been better if they dont book so many patients at once
My annual visit with Dr. Culotta is like visiting a friend. She is warm, friendly and very thorough in her examinations. Her staff is amiable and professional. I look forward to my appointments which are very time-efficient.
Dr Santiago best doctor, can’t get through to office which is so frustrating. Been calling for a week now with no resolution to problem.
My provider Dr Theresa was amazingShe was nice, thorough, great bedside manner, she made sure she answered my questions, she thoroughly explained everythingBest gyn visit I have hadThe staff was great and had great bedside manner
They were very kind and answered all my questions
My appointment was at 11:45 AM. It is now 1:08 PM, and I STILL HAVE NOT BEEN SEEN!! Why schedule so many people and have them waiting like we don’t have lives?! Will be back to update this once I am seen to say if it was worth this long wait…*Update*I was eventually seen at 1:37 PM for an ultrasound, then waited to see the doctor until 2:15 PM. Dr. said he wants to see me again in 2 weeks, and I said ABSOLUTELY NOT! I will not waste 3 hours of my time when there are many other OB offices capable of managing patient wait times.Arrived at 11:40 AM and left at 2:40 PM. UNACCEPTABLE!!!
Just had an appointment for a growth scan. Allison did such a wonderful job as my sonogram tech. She was friendly and personable. I really appreciated it since it can be awkward at times. She made me feel comfortable, which is important to me.
I wasnt going to leave a public review because the management promised to fix this issue. But seeing as it has been well over a month or two since this promise was made, I just honestly can care less about protecting the image of this location. My initial complaint was because I had come to this location over the summer and never got any of my lab results and I kept calling and no one would answer. I would call and no one would answer for 45 minutes to sometimes even over an hour. More than 2 months passed by and they NEVER gave me them or sent them via mail. I paid and wasted time going there...for what? Now I wait on the phone for 25+ minutes and dont even speak to a person. Why? Because they just hang up on you! This has to be the worst clinic ever. There are so many things I would love to complain about, but for my own privacy I will not touch on it publically. But what I will say is, this place eventually is going to get sued due to its practices.. and when that day comes-- the only people they need to blame is themselves. Because look at these reviews. How many people needed medical attention and you guys couldnt even answer the phone? What some people fail to mention is that some people are coming here needing immediate help. Antibiotics etc. that are crucial for not only recovery, but survival. And you cant even answer the phone? Why even run an establishment at that point. Cant wait to find another clinic.
Honestly the worst! Ive been here for three different appointments now over three months the wait time is outrageous. They overbook their appointment slots each time so you walk in and the waiting room is filled with women waiting for the same time as you.Worse than the wait however is their method of handling patients. Each time Ive been here, Ill be waiting patiently and women will get called in for their sonogram who showed up after me. Theres no method to how they call patients. Definitely not a first come first serve basis. Currently Im sitting in the waiting room after having a 9am appointment . Ive watched several women who showed up after me go in, but chalked it up to maybe theyre having something different done than what Im waiting to do. Now a womanawoman her husband show up at 10 and are waiting in the hall with my husband and I. She goes in for initial weight, blood pressure etc and comes back out. 10 minutes later her and her husband are called in for their sonogram. As we have been sitting here almost an hour and a half waiting for ours.Honestly the worst customer service and patient care Ive ever experienced. Incredibly frustrated and disappointed.On a positive note (the only one I can find), they have some good nurses Ive encountered. Taylor and Reine were amazing and should absolutely be recognized for how amazing they were. Theyre the only reason I changed my review from one star to two!
- Address:3333 New Hyde Park Rd Suite 100, New Hyde Park, NY 11042, United States
- Site:https://www.gardenobgyn.com/?p=ls2
- Phone:+1 516-439-5300
- Family planning center
- Fertility clinic
- Gynecologist
- STD testing service
- Monday:8 AM–8:30 PM
- Tuesday:8 AM–4 PM
- Wednesday:8 AM–4 PM
- Thursday:8 AM–7 PM
- Friday:8 AM–4 PM
- Saturday:8 AM–4 PM
- Sunday:Closed
- Language assistance:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible seating:Yes
- Wheelchair-accessible toilet:Yes
- Toilets:Yes
- LGBTQ+ friendly:Yes
- Transgender safe space:Yes
- Appointment required:Yes
- Accepts new patients:Yes
- Appointments recommended:Yes
- On-site parking:Yes
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