Northeastern Reproductive Medicine

My wife and I had an incredibly positive experience with NRM - we did six IUIs with them before conceiving successfully and we felt very supported and cared for throughout our entire experience, including during the emotionally difficult parts. The staff are all kind, communicative, and knowledgeable and the care is very personal. We are really grateful we chose NRM in our journey to starting our family!

I have had a wonderful experience with this fertility clinic. Every staff member i have crossed path with had always been kind and considerate. I am thankful for their support during our difficulty journey conceiving children.

This organization was nothing but professional, kind and caring the entire time we used them. They deeply sympathize with your personal story and truly want to help you achieve your journey. I cannot praise Cassie, Jen or Dr Casson enough for their time and dedication to our family!

I cant say enough about the clinical team here. I (luckily) didnt have to meet all of them, but Jen Guglielmi, Emily Turner, and nurse Paige are especially incredible! I often felt like I didnt even need to advocate for what I wanted-- they would just do it without me even having to ask. Because of NRM, I got pregnant on the first try...after years of trying unassisted. They know what theyre doing and I couldnt be more grateful :)

Updated review. The process for infertility treatment is so difficult because of how anxiety-provoking the whole process is. I am just as pleased with them now as I was before. They are great at answering questions, keeping you informed and working with your whole family. Every infertility journey is different and the science advances. Throw some hormones in the mix and it can be easy to miss just how much this practice goes above and beyond. My growing family really appreciates this practice for so many reasons and it is a team approach so every single one of them is awesome.

Revised post:The nurses and MDs we worked with were incredible. Emily in billing has been the advocate everyone should have when it comes to billing. I cannot praise working with her enough. The facilities are nice and the communication is pretty great.The provider we were assigned to was OK. Both me and my husband were unimpressed. We scheduled a meeting with her when a miscarriage was seemingly inevitable (consistently slow rising HCG) which accomplished nothing. After we switched clinics, we realized that a really important component of our treatment was completely overlooked. Unfortunately, that has really delayed future treatment. Im not sure if it was the methods of our provider or the clinic that led to this.When I first posted, I was still in the middle of a seemingly never-ending battle with Ovation billing. In my original review, I mentioned the struggle its been to get a hold of anyone at Ovation, their lack of communication when hiccups arise, and their inability to submit claims to insurance. It sounds like the changes being made will alleviate for others the stressors that we experienced. The new billing supervisor I worked with at Ovation took ownership of mistakes, for which I am appreciative. I am hopeful for future patients.

We will always be grateful to NRM for helping us bring our second child into the world after a challenging and emotional few years of secondary infertility due to endometriosis. Our IVF nurse Jess is amazing and was always so responsive and understanding of my concerns and many questions. Additionally, Emily in billing has always gone above and beyond to help me navigate the financial side of things. We found the IVF side of things to be much more responsive and streamlined than the IUI process. The facility is fresh and new feeling. Additionally, the phlebotomists are phenomenal and always were able to stick my somewhat tricky veins on the first try, which was so appreciated when coming in for blood draws every few days! I joke with my husband that Id love to just go to NRM for all my blood draws now that Im pregnant if it were possible!

To all the Northeastern Reproductive Medicine team, my husband and I will be forever grateful for all the great care we received while working intensively with your clinic trying to conceive our first child. From what we understood, we were a very challenging case that literally required a miracle of science. After multiple embryos transfer, we successfully gave birth to the most wonderful human being you can imagine.Thank you to Dr Murray & Dr Brown we will forever be grateful!To anybody out there having difficulty conceiving dont lose hope ;-)

I had researched NRM when I lived in London, England in 2019, when looking for a fertility clinic around the world that would help me with a chromosomal abnormality and only 1 tube!! I finally went to NRM in the Summer of 2022 (after moving back to the US) and now Im expecting in May of 2023. The people at NRM were amazing and personable, my case was not typical and they were able to adapt to my needs and we came up with a plan together. Dr. Brown was my doctor and she is very knowledgeable, empathetic but also determined for me which I appreciated. She gave me real expectations which was also welcomed. The staff is amazing from the MAs to the NPs as well as the woman who did all my ultrasounds. Im forever grateful to NRM, when I didnt think it would happen. It is a tough road and you wish for a supportive and smart team and that is what I found at NRM!

I am a doctor, an epidemiologist who does research in womens health, a 2nd time IVF mom, and military service member. I have been going through IVF since 2019 and worked with multiple different clinics including two military hospitals (Walter Reed and Norfolk) a facility in Italy along with my local military clinic, and interviewed at Shady Grove Fertility in Washington DC. Choosing NRMVT for my 2nd IVF experience was by far the best choice I made.What people need to understand about fertility is every individual is unique, every process is individualized, every insurance is a pain, and it is an extremely emotional process with 50-50 outcomes at best. My first IVF experience through the military took almost two years and they kept reassuring me that this is normal, people are on waiting lists for a year and the lab work up takes a year. I was in tears monthly (no thanks to hormones).Having worked with all those different places, this was the most calming, easy going experience I could have had. The online messaging always worked great, the labs were quick, loved the online calendar feature, they responded to my calls quickly, and they are using the most up to date science out there. They got me in quickly in between my two international moves. Granted I had an embryo transfer, using two previously frozen embryos from my first IVF, so my experience was easier than others.Overall I was extremely happy with my experience and had a positive outcome (half way through the pregnancy now). The most important aspects of IVF for me are using the best science, predictability and explaining the unpredictable, explanation of the process, and communication. They delivered in all these areas perfectly.

Im deeply disappointed with the customer service provided by this clinic. We made the appointment fine, but were required to pre-pay due to insurance issues. That was fine as we use an HSA. We were informed wed receive an invite to the call on the day of the interview via text message. The time came around and we had received no such message so we called them.The receptionist informed us the doctor was running late but that we would receive the message soon. An hour went by and we decided to cancel the consultation. I was somewhat irritated at this point, but during the call they said they had sent several messages to us over the last few weeks. We had not received any messages outside of those requesting payment.Im irritated about all this because, while tech issues happen, they just dropped every conceivable ball in addressing this in a reasonable manner.We were informed that we wouldnt receive communication via any method other than the Patient Portal, which wasnt true. We called them with concerns about our appointment starting and discussed not receiving messages relating to it, and yet they decided to use that system when the doctor did show up for our consultation, and continue to do so when we didnt show up.I dont know anything relating to the quality of care provided by the medical staff, but I dont think we will be finding out. The fertility issues were dealing with are already fairly anxiety inducing and having to then also navigate poor customer service is just not something that Im willing to stomach.

Both my wife and I had outstanding experiences working with the NRM team. We received compassionate, personalized care from every member of NRM which significantly decreased the stress of going through such a long and emotional process. We have and will continue to recommended NRM to others we know in need of fertility care. We are forever thankful for NRM for providing us each with the opportunity to grow our family!

My wife lost her gallbladder thanks to this place. She has a very stable ovulation and we were told Well you might not need Clomid but it can only help... Turns out that is not true, Clomid can and in our case did induce gallstones. They never even warned us that it was a potential side effect. I would warn that the thinking and attitude around NRM is similar for many issues we encountered with them: regardless of your needs or concerns, regardless of common sense, this or that is our policy...

I am an anxious person. So, I needed much more attention than they had time for initially. When something urgent came up, they were sometimes completely unresponsive. The Doctor was late for the first 2 initial appointments. This did not leave a good first impression. Additionally, my prescriptions were called into a pharmacy that didnt take my insurance so I had to be on top of this and get them to switch to a pharmacy that took my insurance. I had to do a lot of up-front work and I feel I had to harass the staff just to get the attention I needed. The front desk is not always responsive either, but I know that they are busy. I also developed OHSS, had an allergic reaction to an antibiotic they gave for surgery and generally had a very hard time with all of this IVF stuff.ALL that taken into consideration... when I am there at the facility, I feel very well cared for and paid attention to. The staff spent a LONG time going over everything with me and answering all of my (many) questions. They are very good at what they do and helped me along in this very difficult and arduous journey. I have tons of resources that I can seek out and they helped me to stay positive on this journey. So, Id say overall, they are not too bad.IVF is so difficult. For me, any outcome that results in having a healthy baby will be a huge success. Ill write back and update my response once that happens. Because then, all of this will have been worth it!

Personnel at NRM may mean well, but they are not a “world-class fertility clinic” as touted on their website. I am a local, single guy looking to have a child with a donor and surrogate. NRM said they could help me. However, poor business practices and shear incompetence of personnel at NRM were working against me. First, the organization has the worst communication practices of any organization I have ever worked with. Their week-long waits for replies to emails and phone calls is unacceptable. Second, the fact that I had to go three times back to the clinic to have three different genetic tests just to get the proper genetic testing done to match myself with a donor was ridiculous and a huge waste of time. This genetic testing is standard procedure everywhere else and NRM’s staff just do not understand that. Third, they put up impossible road blocks like having a signed contract in place with a surrogate before harvesting the donor’s eggs, which was ridiculous and setting me up to fail. No reputable lawyer would have a surrogate sign a contract until the intended parent had embryos available for transfer and the surrogate had passed medical clearance. NRM is just not set up to work with donors and surrogates outside of their own network. Eventually I left to work with a different medical clinic in Connecticut because NRM had put up too many road blocks and things were just taking too long. Had I stayed, I am pretty sure I would have lost my donor that was waiting. Seriously, don’t waste your time with this clinic if you are using a donor and surrogate. I wasted over a year with them.My new clinic is knowledgeable, responsive and awesome to work with. I now have a healthy child on the way.

I didnt plan on posting a review until I saw some of the negative reviews and felt they were unfair.My husband and I switched to NERM in 2016 when we were put off by UVM medical centers RE trying to send me to bariatrics instead of trying to help us conceive and how rude they were. When we switched we realized they were using our new doctors VERY OLD protocol and it made sense.Doctor Casson, Doctor Murray, and Doctor Brown were all so amazing! I mean we litteraly had each of them at every stage! Doctor Casson did everything leading up to my retrival, dr brown did the retrival, and doctor Murray placed our embryo in me! It was fluid as if they were all one doctor which was refreshing, they all knew my chart! They made my husband really feel a part of all of it which he appreciated after our past experience. Infertility is hard on both partners and they were nothing but professional and supportive. Our IVF fresh cycle didnt take and we financially needed to stop. But we do have one embryo frozen at NERM! And we look forward to returning when I am in my best health (hopefully next year)!!! We would never change our experiences there (other then the fresh cycle not taking, but thats not their fault). As for prices, they are upfront about it and dont judge your position. And ANY infertility treatment anywhere is expensive, so thinking youll find a way to do it for less with the compassion and support you get there is never going to happen. So take a chance and schedule an appointment, you wont be sorry! Plus the office is GORGEOUS and offers free coffee which my husband always took advantage of lol

Dealing with infertility is hard. Having caring nurses and doctors make it a little bit easier. And that’s what the staff at NRM does. They make this a little bit easier. Beautiful clinic, state of the art equipment. Very easy communication, especially during the tough times of covid-19. I had the pleasure of having all three doctors help with my IVFcycle and I loved different things about every one of them. They are an amazing team and their nurses are very supportive, informative and caring. While we are unsure if our IVF cycle is a success yet, I feel blessed to have had such a great group of people help us try and reach our dream of being parents.

Dr. Brown is fantastic: caring, compassionate, smart, and made this visit amazing for me and my little boy who she helped create five years ago… fingers crossed that this embryo also grows 🙏🤞. It couldn’t have been placed with more capable hands.

After over two years of trying to conceive, and after 4 rounds of clomid in Utah before we moved to Vermont, I sought fertility assistance here. I was frustrated from the beginning because they wanted to start with clomid again, when I just knew ovulation wasn’t the issue, but Dr. Murray wouldn’t listen to my concerns. They performed a saline ultrasound to see if my only remaining Fallopian tube was clear and to check my uterus. She struggled inserting the catheter into the uterus correctly, and even after mentioning to the tech that she couldn’t get the uterus to inflate with fluid, they pulled everything out and insisted I was fine. When I probed with questions they averted them, and quickly discharged me promising everything was fine. They knew they messed up, they didn’t charge me. I’m fine with medical difficulties and mistakes, but the fact that she pretended everything was fine when she had no way to know that still bothers me so much. If performed correctly, this test would have shown that my tube was completely closed, and that I was at high risk of ectopic pregnancy. I fell pregnant naturally two months later, with an ectopic pregnancy that ruptured. I had to be resuscitated from severe blood loss, and almost lost my life. It was preventable.

I honestly didnt have the best experience with my doctors here.. I felt like the ultrasound tech was just unhappy and it made me uncomfortable in an already vulnerable situation. Additionally, I wasnt aware that I was later going to be seen by a male gyno for the saline ultrasound, and I really would have preferred they asked me if I was okay with that. If he had felt very professional and safe that would be one thing, but I really didnt feel great walking away from that interaction. It took me a while to write this review. Just something to think about if youre booking apts here.

We worked with Northeastern Reproductive Medicine (NRM) to have a child via surrogacy, and we would highly recommend them. Surrogacy (and probably any form of assisted reproductive medical care) can be a long and sometimes discouraging journey. Unfortunately, we found that some providers are only in it for the money. NRM is the opposite. Although they are a medical business, they were also caring and deeply invested in trying to help us (and we are sure everyone they work with) succeed in having a child. As a gay couple, we were treated with sensitivity, kindness, and compassion every step of the way. Perhaps even more important, that sensitivity and individual touch was coupled with the upmost professionalism and medical excellence. It is not an exaggeration to say that without NRM’s medical expertise, care, advice, and persistence we would not have been able to succeed in having our baby. As a result, we would highly recommend them!

The best top notch medical care I have ever received. If you are in the area and need fertility care, go no further! These guys are the best!

Amazing people who helped us become parents. They were informative, kind, and are good at what they do. After a year and a half of no luck ourselves, I was pregnant after only three months with their help. I can’t recommend them enough.

NRM is , without a doubt, the most personable, kind and professional doctors office I have ever been to. They have made my experience one that I will never forget. They have answered all of my questions promptly and were extremely thorough and informative.Thank you NRM, from the bottom of my heart 💛

Second time going with NRM. You will not find a more professional, caring environment for your fertility journey.

Amazing location, facility, and Staff. I do not have anything but great things to say about Northerner Reproductive Medicine.

Had a wonderful experience at NERM & am forever grateful for the team

So grateful for this wonderful team that helped to make us parents! ❤️

I felt like an ATM the whole time.

The best care from the best providers

Very caring and great support!