Mercy-GoHealth Urgent Care

The staff were very nice and knowledgeable--from check-in, to the nurses and the doctor. I was seen right on time with my appointment, got an X-ray, had it read, and fitted with a boot within an hour. I was on vacation and it was great to be treated for an unanticipated fall in a very clean and friendly and professional clinic.

Great people! From the reception desk to the doctor. Just so kind, helpful and understanding. The pharmacy was closing in 20 minutes, so they got me in and out super fast. We got to the pharmacy and my scripts were ready!!! Fantastic service!

I recently visited the Mercy Healthcare urgent care facility in Bentonville, Arkansas, and I cannot speak highly enough about the exceptional care I received. From the moment I walked in, the entire team displayed professionalism, efficiency, and genuine compassion.A special shout-out goes to Iris, who truly stands out as a remarkable healthcare provider. Iris has an incredible way of caring for patients, bringing a sense of light, compassion, and care to the entire experience. Her attentiveness and kindness made a significant difference during my visit. She took the time to listen, understand my concerns, and provide thorough explanations, ensuring I felt comfortable and well-informed throughout the process.The level of care and empathy demonstrated by Iris is unmatched, and it is clear that she is dedicated to her patients’ well-being. Her positive energy and reassuring demeanor are exactly what one hopes for in a healthcare professional.Overall, my experience at the Mercy Healthcare urgent care facility was outstanding, thanks in large part to Iris and the entire team’s commitment to providing top-notch care. I highly recommend this facility to anyone in need of urgent medical attention.

Terrible service! Definitely would not recommend. They told me they “didnt know what could be wrong because it’s to early to tell “and not offering blood work or x ray for a big lump on my throat pretty ridiculous. How do they have a doctor degree they need to work on expanding options for patients.then charging an insane amount for a 5 minute visit for her to say “I don’t know” but wait time was 45 minutes. Do better!

I went to Urgent Care in Bentonville. I was in to have my vitals taken quickly, saw someone who took care of me. What a gracious staff and people over there. Great place.

Best experience Ive ever had with a friendly staff and a Dr that actually listens. Heather at the front desk was so sweet and so was the rest of the staff. They listened and cared! Thank you!

I always love the staff here and my PA, L Jackson - was so knowledgeable, relatable and SO NICE. She made me feel so comfortable too. The office is super clean, conveniently located and always very fast. Highly recommend! A+++

Appointment easy to make. Everyone extremely friendly and professional. Dr explained everything and let us know when we would need a follow-up.

Best urgent care I’ve ever been to. Especially taken my kids to! Every single person we interacted with was competent and kind! The front desk staff, nurse and dr. Definitely recommend going here. My son was really enjoying himself while sister was being examined.

Decided to play rock, paper, chin while on the mtb. Rock wins every time. The team stitched me up with smiles on their faces in record time!

Great experience. Felt like I had a UTI brewing. It was Friday and too late to get an appointment with my PCP. Went to Mercy Urgent Care and was seen quickly. The doctor was very nice and the test confirmed my suspicion. Sent me on my way to a much more pleasant weekend.

Open when I needed help on Saturday. The doctor took his time and listened to my needs and was able to help me. The staff was very helpful and professional.

Whole visit took about 30 minutes. At first arrival I was forced to put a card on file for billing and told they would not charge more then $250 at a time. Ive never had to put a card on file before let alone be told funds would just automatically be taken out after being emailed a bill.After getting to a room, I saw a nurse practioner, they ran 2 tests. One for covid and one for flu. The whole reason I went in was for shortness of breath and a lot of pain in my chest. Pain that I have never had and would cause me to drop to my knees. I was told my tests were negative and its probably just a cold going around. Gave me some cough medicine and sent me on my way.Absolutely no answers or actual concern for my chest pain. I ended up having to go to the hospital for proper treatment due to this places lack of concern.

I try and always use reserve my spot. Every time I have used Mercy-go health it has been fairly quick and staff has always been great. They listen to my concerns and help.

Nothing urgent about this place. Second time I’ve gone in for a Covid test and the wait is 3+ hours but there’s minimal patients waiting to be seen. Better just going and getting an at home test.

The ability to reserve a spot and wait in the car is greatly appreciated, I believe that reduces exposure among ill individuals. The staff have all been great. I did have to wait nearly half an hour between the initial exam with the nurse and then the actual test with the doctor, so they lost a star for that.

I was a walk-in patient. The reception staff and doctor were very welcoming and efficient. Will certainly be back if needed!

Great staff and competent doctor. Everyone was friendly and helpful. I saw the doctor at my scheduled time. He listened to my concerns.

The staff was friendly and the doctor had great bedside manner. Very personable! My appointment started right on time. While waiting in the operators for test results, both the doctor and the nurse checked in on me to make sure I was comfortable and to keepMe posted that the results were almost ready. I thought that was very courteous!

Had a really great experience at this urgent care today. I woke up in the night with horrible pain in my ear after being sick with cold like symptoms for a week. I was able to schedule an appointment at 9:30 am (same day), I arrived at 9:15 and was in and out and on my way to a pharmacy by 10. They were friendly, caring, professional, and efficient! I am so thankful for people who work in these medical facilities on nights/weekends, life savers they are!

Once I understood appointments could be made to make the visit go faster, it helped tremendously! Very friendly and not rushed, questions were encouraged and answered in a way that that was understandable

My advice for future patients is to reserve a time slot on Mercy’s website. I also recommend completing your registration online. This will reduce your wait time at the urgent care facility. You also have multiple metro locations that can help you. The staff at this location were helpful and friendly. They provided clear instructions about the process.

The assistant and doctor on site were amazing! The took very good care of me and had wonderful bed side manner. In addition to being very thorough, prompt to my needs, and knowledgeable.

The staff were awesome and the doctor had an amazing bed side manner. Any frustration or stress I had with my daughter during the visit was thrown out with his conversation with my daughter. He was funny and helpful and so kind…It was a great experience!

Bring my mom 3 times and we don speak English well but they can call translator for us and patiently to help my mom out professionally clinic ❤️

Easy to schedule an appt, friendly staff. appt was for 1031 but didnt get seen till after 11 so not sure why appts are made?

I liked Mercy go health because it was convenient and I got the care I needed as well . Today I’m happy and healthy again!

The PA was incredibly knowledgeable and patient. She answered all of my questions thoroughly.

Phoned ahead for appointment. Walked in and was taken care of. Everyone was very efficient and kind.

Went to clinic as a walk in for sinus infection. With our insurance plan I only have a co pay unless there are additional tests done. I didnt even see a doctor, just the nurse practitioner for maybe 10 minutes. No tests, just a prescription for Antibiotics for acute sinus infection. I paid my co pay, and then about 4 weeks later I get another bill for $80.55. I tried calling them and they just tell me to call billing, which goes to Central America. My insurance company says it was billed as an Urgent Facility, not an office, so with coding it looks like an ER visit. In this case I have to pay a deductible plus a percentage. Ive Never had this trouble with a walk in clinic before.DO NOT USE THIS PLACE you will be billed over $200 and no one will help you.

There was no wait and I was called back at my appointment time. The provider came in right away, examined me, offered to answer questions, gave me medication instructions, and I was on my way.

The nurse practitioner( Cynthia Beecher) I saw was kind and compassionate . She treated me with warmth and respect, She was knowledgeable, and thorough ( she covered all the bases ) and made sure I was completely cared for. The staff were kind and compassionate as well . These are the things that really make all the difference ! In a persons healthcare experience

Understaffed, multiple unfriendly staff members, and bills higher than both Washington Regional Urgent Care and Mana Urgent Care. Used save my spot and waited over an hour to be brought to a room. Will not be using in the future.

Staff very courteous, efficient, and professional.Keep up the good work!

My husband fell off a ladder and hit his head on the side of our brick house while falling. When we arrived at the clinic, a nurse practitioner took the time to evaluate whether we should go to the ER and decided that it was likely not that serious, so we stayed there for an examination. We appreciated her taking the time to do that - highly unusual nowadays.The Mercy nurse practitioner who examened him was very professional and caring. I normally feel rushed through at doc visits, but not at this clinic. The NP was very thorough and genuinely concerned for my husband. Glad we have a local clinic that we can count on!

I was visiting from out of town and had a severe allergic reaction to my medication. The staff was very welcoming and the PA was absolutely wonderful to me and explained what I needed to do. I also recommend making an appointment online. Excellent experience!!! Thanks to all the staff & this was a Sunday.

Receptionist, nurses, and doctor were all very friendly. They were efficient and worked quickly. However, I never felt rushed. Doctor was knowledgeable and tested for each of my worries. Highly recommend! They are busy - definitely book through the app, since there is so much sickness right now.

Dr was good staff was good very courteous and not a long wait. Took care of what was wrong put me on antibiotics and steroids for my pneumonia and the antibiotics for my ear and throat infection. Feeling better today. Thanks again for the great care I received

I was pleased with everything. I scheduled a time for my visit, checking in was a breeze, I was in an exam room in about five minutes, both of the providers I talked to were cordial and professional. They were genuinely interested in my situation. I was on my way home in about a half hour.

I didnt have to wait too long, the APRN and assistant were nice and compassionate. They had an x-ray machine (which Med Express didnt). I was glad I didnt have to go to the ER for what was a painful but not critical injury. Note that the staff here (and probably at most urgent cares) dont really have anything to give you for pain. So if they have to do any wound cleaning (like digging gravel out of your arm), youll feel it. It wasnt too bad though. They really did try to go easy on me.

First let me say the staff was knowledgeable and kind. The PA however was a different story. She seemed overwhelmed and confused! She stopped my son’s flu & Covid tests before they were done and said, “yep, I THINK they’ll be negative”. Looked at us and walked out, came back and said “he doesn’t have an upper respiratory infection, I don’t know what it is”. 😳 Cool, could you at least tell me it’s allergies or a virus, something. He obviously wasn’t feeling well. Do I continue with allergy meds or not? She said, uhh idk let’s see what happens. I kid you not. Remember she flat told me “he does not have an URI”. I get home and look at his papers and his diagnosis is UPPER RESPIRATORY INFECTION 🤦‍♀️ He has no fever yet she wrote a note for school that he could return to school when his fever had passed. So he missed three days of school and still feels bad. Oddly, I usually get inundated with Mercy requesting a follow up on how the visit went. I received one text asking no questions. They just wanted a star. You got 1 and that is simply bc zero isn’t an option. This is my child people! Come on! And I don’t care if it is only allergies. I made an appointment, I sat in the waiting room with sick little kids, my kid is sick and he’s missed two days of school, you’re the professionals… please at least give me an accurate, knowledgeable and correct diagnosis.

I wasn’t going to make a review, but this is the third time I’ve taken my four year old child here and she’s been treated horribly by the nurses.She has an invisible disability—Autism. And due to this, she has massive sensory issues when it comes to getting her ears checked, or throat swabs, etc.I took her in yesterday to get tested for strep AND Covid since she was having trouble breathing. The nurse came in, I informed her about the sensory issues. She seemed to understand, and was very nice to my child UNTIL she showed signs of her issues—during the throat swab. It was very difficult to get my child to open her mouth for it, and I do understand that it’s difficult. But after she got the swab, I asked if we could do the Covid test too, just in case. The nurse stood there, speechless and wide-eyed, looking at my child as if she was a monster. And she tried to talk me out of getting the test, even though my child exhibited symptoms. It was incredibly obvious that it was just because she didn’t want to be the one to do the test on her. I finally gave in and just ended up getting an at home Covid test to make sure my baby is okay—which is absolutely unacceptable.I will say that the receptionist was very nice to my daughter and gave her a whole set of stickers. That was so sweet of her. And the doctor who came in after the nurse was very gentle and kind with her words, exhibited patience with my daughter. Patience like this is a rarity going to any doctor’s office with my daughter, so I thank them for that.I know every Autism parent knows this feeling of someone looking at their baby this way, and I dread it every time. What’s worse, is that though most people think that Autistic kids aren’t aware of these things, my daughter is hyper aware of them. So she told me on the way home that her feelings were hurt. I would steer clear of this place if you also have a special needs baby. It is wild to think, with Autism becoming more and more common, that medical professionals aren’t trained or prepared to care for them. It’s appalling. Special needs kids deserve the same amount of love, patience, and care. Do better, Mercy.

Check-in was great, the nurse was nice, but the provider was abrupt and rude. She treated me like I didnt know what I was talking about and I feel she didnt really listen to me. I know my body and my medical history better than she does, especially on a first encounter. The time I had to wait for the nurse and provider were reasonable, but I began to wonder if Id been forgotten when it came to the lab tech. Its a good thing Im not squeamish around blood, because she had me holding the tubes! 48 hours later, Im still waiting for lab results and I still feel lousy with no answers except its psychosomatic. Not my first tick rodeo and I dont go for treatment unless I feel it is needed.

They were very rude and dismissive. They made us feel as if we didn’t know what we were talking about. I feel as medical professionals no matter how insignificant they feel the patient’s problem is they should not treat them with disrespect. Will not be going back there ever again and I truly hope they treat the next person with kindness and not judgment or make them feel incompetent.

My MIL had to take my 4yr old in, I was able to text her a picture of his insurance card and he was seen with ease. Front staff was helpful and pleasant. Drs were prompt, knowledgeable, did a thorough exam, excellent bedside manners, gave great advice and the medicine the prescribed worked fast!

Visited about 2 months ago for my little daughter and was super pleased with the whole experience. No waiting at all and everyone was nice. Lisa Braun saw my daughter. She didnt rush, listened to us and was so compassionate. The medicines worked w/o any side effects and my daughter felt much better the next day. Thank you for your help!

Short wait for excellent service and care.Front desk helped me sign in using my insurance card. And Dr Wilhite is a great listener.

This place is clean and the people are helpful and friendly. Had a little bit of a wait to see the doctor but it was Easter Sunday so was really grateful they were open and had staff on hand to help. Doctor was kind and caring and have really helpful advice and treatment.

If there were zero stars, thats what this location deserves. I drug myself out of bed after having a fever all night to be seen at this location at 9:45. When I arrived, they had the sign out bragging that they were open 365 days a year, 9 to 5. I tried one door and it was locked and I could see that there were nurses inside so I went to the other door and tried. At this point, a blond in scrubs with her hair in a pony tail turned around and proceeded to yell, Do not open the door! and then stared me down. There was no explanation and no sign on the door - only this kind and compassionate human being screaming at patients through the glass. When I tried to go to another mercy, I learned that they didnt have a provider. Taking 20 seconds of initiative and hanging a sign on the door explaining the situation wouldve been perfectly understandable. Instead, this care-giver, decided she would just scream at patients instead. Not a good look Mercy. I hope shes treated a little better the next time she feels like death.

When our son became worse and not better, we took him to this urgent care. While we did have to wait with an appointment, it was well worth it. We were seen by Dr. Lueders is hands down the best doctor weve met in Northwestern Arkansas. She heard all my concerns and was extremely thorough with my son. We left with a clear understanding of what was wrong and a solid treatment in place. If she was a pediatrician, Id request her permanently.

I do not recommend this place at all Nothing professional!!!!! and the receptionist doesnt know how to do her job. I was waiting for almost 4 hours and they never called me to confirm my appointment.the receptionist called other people even though I was already registered on the waiting list. This place is a joke

Very polite and professional service!Highly recommended if needed!!!!

Horrible, made an online virtual appointment, mercy dr out of Fayetteville brushed me off and sent me to a in person appointment and charged me $125 to get an appointment set up. Drove to urgent care nurse didn’t talk to me or dr only receptionist and almost charged me another $125 then I was sent to mercy ER. All of this for some antibiotics and a $3,000 bill…..sigh…..

Being out of state when not feeling well isn’t easy. This Urgent Care was wonderful! They are fast friendly & efficient. Got the antibiotic I needed to feel better.

I was seen in a very timely manner. The staff and nurse practioner were all very warm and friendly. When I called the next day for further treatment options, I was prescribed a topical medication to help. I was given instructions on what to do if I needed further assistance. I highly recommend Mercy-Go Health Urgent Care.

Felt like the doctor really cared, took her time, explained things well. Check in was easy. Loved being able to hold my spot.

Saw a doctor quickly. Every was friendly and caring.

Very professional and courteous, listened to my statements

All around a terrible experience.My partners tongue had swollen and was beginning to hurt and cause breathing problems when sleeping. He went in to see what it could be. His BP was reaching hypertension in which the doctor dismissed as “nerves” from being in their facility. Said that he just couldn’t tell what the cause of the swelling could be so he was going to “cure it all with a steroid pack”Front staff and nurses had attitudes and were very rude.

It’s almost been a year (in July 2023), and they refuse to give me my money back on an overpayment because they were terrible to send a proper claim to my insurance. On top of that, my account is still showing I owe them money when my insurance already reprocessed the claim correctly in February 2023. Terrible customer service. They keep giving me a roundabout why I haven’t been refunded yet. I would avoid using Mercy Urgent care.

We went for physical examination, thoroughly examined and completed on time

Our Nurse, Alaa was extremely nice and helpful with our concerns at the visit. Our Provider, Rosanna N Rephan was very caring and helpful to the questions we had and what was best for us to do for the care after our visit. It was all very helpful with how we both felt at the time of our visit. The front desk check-in ladies were also very nice. One kept everyone informed of the wait times and was very compassionate.

They demand payment before providing service while saying payment at time of service. If you don’t pay up front you are made to wait. After 30 min I decided to pay so I did not waste anymore of my day. I recommend going to your primary Doctor when ever possible. The staff are worn out and not friendly. Begs to question the management style, profits over people. Where has customer service gone?

Mercy hospital still requires patients to wear masks when most of the country no longer does. While I was waiting to be called back, I witnessed no less than three staff members walking around without them, including the Nurse Practitioner I saw for my issue. The NPI did see was condescending and I did not feel she really listened to me or cared. The person checking people in was very nice, but I think I’ll choose another clinic if I need one.

I initially came in around 7:30p (they close at 8) and the receptionist completely cut me off and said that I couldn’t be seen tonight because they close at 8 and she gave me an appointment for the morning. It was kind of rude and I just felt like a burden. I came in the next morning for my 11am appointment. Got there at 10:45a, didn’t get seen until 12p. The doctor and nurse was very nice and helpful. The receptionist could be nicer.

Even though we were walk-ins without a long-standing relationship with our doctor, Dr. Ramsey called the day after our visit to personally make sure we had received the medicine from the pharmacy (since the pharmacy couldn’t fill the original prescription, and the doctor had to change it). We really appreciate this follow-up care! However, as long as Mercy doesn’t offer elective tubal ligations, we will always spend our money elsewhere whenever possible. Hopefully we will find someone like Dr. Ramsey at a facility that provides a full spectrum of reproductive healthcare.

My nurse practitioner and nurses were amazing. I’m from out of state and they made me feel so comfortable. Cynthia, Denise and Emma, you guys made my day.

10!! Yall were so kind! I really appreciated the nurse & doctor listening to my concerns. The front office lady Terri was very kind as well. I feel so much better, thank you!! Compassion & kindness!!

I like mercy and like the location this one is at. However I didn’t appreciate the assistant physician Leuders comment when making an honest question about how many motrin I should take. She gave me 4 I have never taken that many and and took two and asked if all of it was to be taken and got with a comment of, “do you want only half your fever gone?” I felt embarrassed and dumb for asking. Mind you I’m in there with a 103 degree fever I don’t need comments like that when I feel sick. I also noticed while waiting in line that the provider up front gave some people later times to come back and others an earlier time even though they were in line first? Just hoping everyone is getting treated equal.

This is the worst urgent care. Dont waste your time or money at this facility.The Doctors will not help you, they only judge

Dr. Rosanna was extremely nice to my boy Maximus who has a fear of doctor offices. He did great thanks to her excellent care of his feelings and letting him know the steps she would be doing along the way. Thanks so much Rosanna!!! Great bedside manner she has!

I found out some waits arent short! But the staff was very pleasant. The Receptionist, and the PA I saw were great

What’s the point in urgent care if you can’t even get in? Showed up just a couple of hours after opening and the lady was very rude about scheduling something online (which it wouldn’t allow us to do). She then said they weren’t taking anyone else today. This is a common occurrence at every single one. They’re supposed to be convenient, but are far from it

Paid $75 co-pay at time of service. Then received a bill for $75. I called and they said the amount was received, but not credited to the correct account and that they would clear it up. Got another bill a month later. This has been going on for months. They keep saying they will clear it up. They have now sent it to collections, I will never use GoHealth again.

This place is awesome! Absolute professionals from front to back!

Very detailed exam and addressed my health issues very positively

Made appt online, check-in time was less than 15, seen by nurse was about 15 min later. Staff was very kind.

The receptionist at the mercy urgent go health in Bentonville today 9/02/21 deserves a Gold Medal I was there from 945 till about 1230 and watching this young lady , she was the only one handling people as they came in because her helper had called in sick. She patiently helped person after person of all different nationalities schedule an appointment and help them solve many different problems in a patient and friendly manner . I admire her people skills and say thank you for all you do

These virtual appointments are the worst. They dont have their act together in this department. Second time ive tried it at this location and both times have been bad. First time my visit got pushed aside until I got sassy then they helped me and they were rude. Today was a virtual visit for my son. No one has returned my calles. It wont let you finish filling out your information online. I tried four ways. Initially online then the robot online and through email and text. Still no response. Reguardless I still recieved message saying the appointment was set. Frustrating

I’ve never experienced such kindness and professionalism from an urgent care. From front desk staff to the nurses to the doctor that took care of me! Compared to MedExpress and Washington Regional, this office is officially my go to now! Thank you all so much!

Lisa Braun was excellent with me. For the first time since Covid and moving out of convenient care, I feel taken care of. Shes a great asset. Caring and wasnt trying to hurry the visit.

The attending Physician was very patient and kind. Staff was also awesome! Thank you all for an excellent experience I had at your clinic. Keep it up!

First time I went in nothing was said about paying for my Covid test. There was zero paperwork for my appointment because I did everything online where it verified my insurance saying my copay was zero and my test would be at no cost. I needed to come back TWO days later for another test this time I was met with one of the rudest most entitled front desk lady probably mad already becaus I was interrupting her lunch which was sitting there while she “checked me in” this time I was met this paperwork and this time her saying the test will be $75. I said I was just here two days ago and I did none of this and all she could reply with was “WELL SOMEONE MESSED UP” Okay, that’s a MERCY problem not a me problem. I will be making sure I am not charged. I have both screenshots for both appointments which the second I walked out of and was not even seen both screenshots verifying that it is no cost. The level of rudeness and disrespect to a patient goes beyond this and I will be calling corporate and not the fake number that the very rude front lady gave me but thanks for the fake number. Very professional.

The Doctor and staff were super friendly and professional I felt cared for I will be returning here for all my urgent care needs!!

Everyone was so nice! We got in and out so quickly!

Being able to check in my online and select a time is a positive process that is very helpful.The technician who saw me did not examine the area of my face that was swollen and causing my pain and concern. She sat in a chair across the exam room a d said —;it looks like a ski n infection to me, I will call n a prescription for an antibiotic. That was it. I think there should have at least been some examination of the affected area.

Doctor no-show. Logged in early and waited with my son for 1hr 32min, but when I checked the status it said checked-in and checked-out (what?!). No assistance afterward. No acknowledgement. No one has even addressed the issue. Six attempts to reschedule with no response. Six hours wasted trying to contact anyone (so far). Having to take my son to a walk-in clinic anyway. Awful experience.Their payment processing software works, though. They took my money up front - that part was easy.

Everyone was so kind, helpful, and knowledgeable. It was very fast service. I would highly recommend the use of schedule ahead appointment/save your spot option.

They said walk-ins are allowed. But when walked in they said all the spots were taken for the day at 1:45 PM. They did the same at the Rogers location as well.

10- you guys are awesome!! Thank you for the wonderful care you gave to us. Warm greeting, easy check in and seen quickly. Also the care and attention given.

Timely for our walk-in. HOWEVER, front desk lady, Jessica I believe, needs more customer service training & empathy. My son fell at school. Fractured wrist? We check-in, immediately get text to register. As Im doing it, I get another saying dont forget. Its been TWO mins, Im doing it! Online registry is straight forward. Whos sick? Who are you? Insurance? Financially responsible? Says insurance is valid. Agree & sign, done! Says were ready! Few mins later, nurse calls us back.J interrupts:No, she hasnt finished her stuff yetMe:Yes I have, about 5mins ago actually. Got confirmation all was correct & doneJ: Well, whats on my end is what mattersUm, OK. She fiddles a bit & calls me over.J:Why does it say patient requested duplicate something?Me: I have no idea cause theres nothing like that in the registry. It asked for ins info, it said valid & his dads info came up. Thats it.J:You mustve done it cause Ive never seen it & done this a long time!Me:Maybe a system issue since there was no option for w/e you see on your end, which means its literally impossible that I requested it.More arguingJ:OK Ill just delete itAll that arguing & blaming of me in front of all these other patients waiting & she couldve done that to begin with?J:Ill need a debitMe:No, the registry asked who was financially responsible, I chose father & the system had his info because it autopopulated it for meJ:Its impossible because every time you come in, its like the first time ever being seen.(I use to do technical support for these exact type things. If it pulls info from a database then its technically not like the first time.)She prints off the consent form I signed.J:Look, you agreed to pay so youre responsibleTHEN WHY IS THERE A QUESTION FOR WHO IS RESPONSIBLE TO PAY, IF YOU ARE THEN FORCED TO AGREE TO BE THE ONE?!J proclaims: Im the training coach & many dont ask for that information but I know whats right so I need payment infoMe:Theres no copay & Im not the responsible one. Weve been here many times before & never had issues so something on the system end is wrong. Ill get his dad to take care of itShe finally gives in & I apologize several times for any discontent but Im just dumbfounded by all these issues.J:Well, I dont USE Mercy & have never done the registry before so I dont know what it asksIs she serious? Shes been blaming me for doing something wrong on my end when she isnt even familiar with what steps are required? Im sorry, but if you are in customer service & train coworkers, you must learn the customer frontend to effectively troubleshoot any problems on the backend. Period JeSsIcA. Even my 12yr old son made the same observation after I sat down.Once we get into a room, the system says our pharmacy is one from OVER A DECADE AGO. We only use Mercy offices, have moved several times since then, & have used the same pharmacy now for years. Im so confused by the whole ordeal. According to Mercy nurse friends, if you ever have issues with Mercy Go, they arent Mercy owned & the associates are contracted so not Mercy staff & the company they partnered with gives the run-around. So no accountability ever. Great!! Love Mercy, but this partnership is ruining their reputation.

All of the staff was very kind. Especially the receptionist who was getting ready to leave but stayed to help check me. She was an absolute angel.

Great attention to detail, didnt have wait long. Very helpful staff. The doctor was awesome and kind.

I broke my kneecap by slipping from a chair and falling on a concrete floor.

Scheduled appointment on line within 2 hours. Front desk was very friendly. Very little waiting time. PA was thorough, knowledgeable and kind. Easy location for me to get to.

So happy with your awesome services

Had my toddler who gives doctors a hard time when they try to check him out. Staff was great and timely

Wish there was a 0 option. Literally the worst experience in my 56 years. Horrible horrible horrible horrible horrible. Shaking and feel like I’m going to have PTSD from what just happened to me here. Places like this shouldn’t exist. I just can’t even…..(crying).Addendum: Went to their competitor in bentonville. Night and day difference. Avoid this place like the plague and do yourself a favor and go ANYWHERE but Mercy-Go Urgent Care

The staff was friendly and knowledgeable. They took my pain seriously. The wait time was short. The whole process was fast and efficient.

Everyone was very friendly and it wasn’t a long wait.

Fast. Convenient. Easy checkin. Integration with mobile experience. Staff friendly. Helped me get to feeling better within 48 hrs

Check in process is not super quick but they’re very Friendly and doing the best job again. The car was really fast and wonderful. Overall I liked it very much

I went in with hopes of just having a severe sprained ankle. Unfortunately it was a fractured ankle, however everyone in the office there was professional, Pleasant an upbeat. That made it a little easier to not think about what was going on with me.

The nurse and doctor were fabulous! The ladies at the front were friendly. Great experience!

I had to make an appointment for my youngest over the web and I couldn’t get one for my daughter but when they called I told them about it and they just put her with her brother. They was able to handle them and they was awesome

Everyone was very caring and helpful. The PA did a great job suturing my head up!

I cant see my account information. Apparently it had been Consolidated with my husband (Larry Owens) account. I cant see anything on my own personal account, just his. I need to get these two accounts separated again.Kathy Owens

Friendly staff, clean facility, short wait time

Extremely long wait times. Checked in at 11:30 its now 1:35 and still waiting.Its miserable enought being sick and waiting that long but with kids and waiting that long is even more difficult.They should really work on speeding up the process.

Very nice and compassionate staff!Plus I got in quickly, in about 15 minutes on a Saturday

Fast service and very good providers who took time to listen to patients. Good Job!

Horrible patient care. Did not even sit down or listen to me. Wound up with bronchitis because they would not prescribe medication. Done with mercy and their horrible service.

What I liked best about my visit was the attention and the time the PRN (Mr David Storm) spent with me. Very professional and friendly service

The provider and staff were all amazing with my son. It was a quick trip in and out without any issues. Props tho the entire team! 👏

Quick friendly service. I really liked how Katrina Richards took the time to listen to me and check over everything

Fast and efficient. Medical assistant and Dr had outstanding professional service.

They helped me so much Tony from New York was the beat

AVOID!! The worst experience ever. Appointment scheduled, waited online for virtual visit for 45 minutes then MERCY Go Health marks the appointment “Cancelled or Deleted.” Called customer service and was told they would escalate and call me back. NOTHING. Dead air.

Everyone is always so nice kind courteous they make you feel like that youre their only concern even when they have multiple people that they have to see to and for that I am very thankful for.

Had to get a sports physical for my son. Was able to make an appointment for the next day, got in and out very quickly.

I was seen pretty quick from the moment I arrived to when I was seen by a physician. It was matter of like 15 minutes and the service was friendly.

The Dr and staff were amazing.I LOVE your clinic. Everyone is so sweet and caring.

It was fast and efficient! When youre sick the waiting is the worst but you all are the best and everyone was great! Thank you 🙏

It’s a good place to go when you need some medical attention. Everyone was so nice and very helpful.

The friendliness of the staff, the flexible schedule, and how fast they were

It was fast, they prescribed meds that knocked the poison sumac out! I feel SO MUCH BETTER!

Everyone was attentive and knowledgeable. I was very well taken care of.

They did a good job and were very professional. I’m feeling much better. They were very caring.

Contracted doctors, no attention to care. This was great when it was actually mercy but as rent a doc to shuffle in and wait for hours to be seen in a cattle call is miserable.

Very friendly staff got me in and out quickly.

Friendly experienced representatives. Prompt attention.

Appreciate the team of nurses, doctors, and front office staff. Everyone took time to answer our questions and were really helpful!

Very clean and friendly. Informative, and helpful. Best experience I’ve had in NWA

Easy to get an appointment on Saturday and friendly, helpful staff.

From the time I entered the building to the time I left I felt like they cared. Very impressed

Friendly and helpful staff, could not ask for more especially on a Sunday!

I was happy with the service i got.Everyone there so frienly and helpfull i will go back.

Seen immediately and double checked symptoms then contacted hospital to get me in ER asap.

Fast, efficient and professional

Unprofessional. I wouldnt trust them with my health

Great patient service from a very friendly staff.

Professional, informative and issue taken care of

The person checking me in was very helpful & the Dr was excellent

Everyone was friendly and competent. I give Dr Ramsey an A+

Informative front desk staff as well as quick, kind, and knowledgeable visit.

I am always pleased with the information I get there and everything keeps me up-to-date and informed I just wanted

Everything went well

Dr Henson was excellent. Listens. Caring. Professional an personable

All the staff were professional as was the doctor. Thank You Patrick Noehre.

Got in quickly and the people were kind as well as knowledgeable. Thank you!

Politeness by everyone and good explanations about things and whats next.

Mary was great and the registration staff was efficient and friendly

That’s why I always go when I’m feeling bad and wanted a hurry to get better

I found this location to be very professional and I received lab test results in hours not days Highly recommend this location.

Thank you to the staff for their kind and excellent treatment!

Everything was good. The staff was helpful and cheerful.

The receptionist, nurse, and 2 assistants were outstanding

Fast, professional, amazing staff and care!

Friendly, efficient service.

Excellent care. Very quick and professional.

Carol is great.

Friendly staff with minimal wait time!

Pleasant staff, timely care.

Fast, efficient and friendly staff!!

VERY GOOD

Great practitioner!

Quick appointment good nurses and Doctor

Friendly and in a timely manner.

Good experience when needing stitches

Everyone was very nice!

Fast , friendly & Efficient

It was quick and very great!!!!!!

Super friendly

Fast

Terrible experience.

Friendly and courteous

Fast and Friendly