AHF Healthcare Center - Auburn Ave

Constantly cancels appointments, I have had 3 cancelled this year alone including one so last minute that I showed up before they ever bothered to call. With my next annual physical also cancelled now, good riddance. This was a great office until AHF took over. Avoid at all costs.

I have been a patient with Dr. Gurley for nearly 7 years and always appreciated their excellent service and care. However the practice was recently taken over by AHF and is treacherous. I should have figured when the provider staff who worked there before AHF took over all left that the company was questionable. My most recent experience has surely confirmed that I will not be attending this practice as a patient again.I have been prescribed a sleep aid for insomnia and a non-controlled, a base level medication for anxiety and depression. I required a refill and sent a message via the portal to do so where I was denied with the staff stating I was required to come in for a sixth month appointment in order to be prescribed refills which has never been a requirement.I received a call from Lesya who works in the office who was brash and unprofessional during I call. She told me I was required to make a 6 month appointment to get labs done for my medications. I had an appointment at the beginning of the year with complete labs with no real issues noted. I questioned why I would need to have labs done seeing that this has never been required before. Lesya, with a nasty disposition, would not offer clarification and shared the office would not fulfill my prescription unless I came in. I asked if I could send a message to my provider or if she would do so so that I may gain insight on why this was required when historically it has not been. She proceeded to push that a prescription wouldn’t be filled without answering my question. She then proceeded to respond to my message originally sent stating I “refused,” to make an appointment when I sought clarification. She should not be allowed to work in the medical arena or with customer service at all.I called back to speak to someone else in hopes that I would be able to gain the insight I was looking for. A different office personnel answered, and while she was more pleasant to speak with, she was also unprofessional and blatantly lied about what happens in the “medical world,” and what was required by insurance companies. I explained how I’ve been taking the medications requested since the previous providers were in office and she proceeded to say share “that’s the problem,” and that the providers who worked in the office prior to AHF were a concierge service and gave patients whatever they asked for which in my personal experience is not true. She then proceeded to say that the office was taking patients off of their psych meds and when I inquired as to why they were doing this and what their solution was I was told that the providers intended to help the patients “get by,” which is extremely medically inappropriate. This personnel then stated that patients are required to come in for 2, 4, and 6 month appointments and that this was something that happened in the “medical world,” and also that insurance companies required this of all patients. To reiterate, the medications I’m prescribed are not nephrotoxic nor do they have addictive properties. I kindly shared with the personnel that as someone who works as a medical provider myself that this was simply untrue. This confirmed that the practice as a whole is incompetent and fraudulent. I decided at this moment to cease my relationship with the practice.I received a call from another office member who apologized for the previous conversations but attempted to still have me come in for another appointment for labs without explanation as to why in order to have my medications refilled. Without making an appointment, I received a call from the office’s own pharmacy stating the anxiety medication had been filled but not my medication for insomnia. Dedicated to no longer offer this office and practice anymore business, I requested the medications be sent to my personal pharmacy.The new staff and company are grossly unprofessional, incompetent, and questionably are attempting to have patients make more appointments for their own financial gain and framing it as a requirement of insurance companies which is untrue.

The staff originally did not want to enter my list of prescriptions from my previous provider that I brought over after my initial appointment. I called to get my prescriptions filled only to keep getting notices about the one prescription I did have from ahfs refilled which was not the one I needed. Nobody could understand that my other numerous meds were what I needed filled. I had to explain this to several staff members. The was so much delay and time getting my meds filled even after I got my own records from my previous provider. I spent weeks going back and forth with ahfr. All this time without my medicines. Then I was told all but two could be approved. Then I was told the dosage was wrong as if I did it. Then I was called by someone basically shaming me and stressing how large my order was and before they fill the order that was I definitely coming to pick them up. Mind you this was at 8 am in the morning. Then after the meds were filled, I was called everyday to come pick them up! So I finally pick them up and two meds were forgotten. Absolutely horrible experience since becoming a patient.

My old doctor through this office was really wonderful, but after he left I got switched over to someone... Charitably put, less than stellar. I was so distracted by the back-to-back medical misinformation being condescendingly doled out—common misconceptions about conditions and treatments that you get cleared up by knowledgeable doctors in your first few visits—that I held off on bringing up the rest of the concerns I had come there for. Regardless of what the rest of the staff is like, its probably worth avoiding it based on the quality of their providers.

An absolute disaster. I’ve been trying to reach someone for a prescription refill since 11-19 with no response at all. I will be leaving this provider immediately. You deserve more than these idiots are capable of giving you.

I gotta echo everyone else here. This place was amazing when it was T Douglas Gurley MD, but it went downhill horrifically since then. I was paired with a new doctor who didnt want to prescribe me Progesterone (an extremely common form of HRT that just about every other transfem person I know is on) because they said its too dangerous (what the hell). When I asked for my medical records, they sent me links to a private, account-protected folder; when I asked for them to resend the files another way, they emailed me back I have send you PDF. When I pointed out they didnt, they sent me an angry message in all caps. Its such a tragedy what happened to this place, and a lesson in not letting giant, mismanaged organizations take over small providers.

Note: My experience was not all negative. The AHF support staff was friendly and engaging. The location was very accessible, the office was nice, parking was plentiful, and the location was convenient to the beltline and other places. My review is not based on the wonderful AHF Staff or any personal ill will for Duane. This was just my experience and recommendation.Unfortunately, I had a disheartening and very non-affirming visit with Duane Moody, NP. I came in seeking testosterone therapy, no further steps were given toward this goal, however, I was referred to a gynecologist and advised to seek a therapist. Duane did not understand my gender identity/how I wanted to express my gender identity and insinuated that maybe I was confused or had gender identity issues. When I stated I was not, Duane did clarify that they were confused or unsure about the help I needed and would prefer I see a therapist before moving on. I am fine with a therapist as I have one, however, it was as if I had to prove to Duane that I was sure of what I wanted to move forward. I was told by Duane that the changes that I felt aligned with my body and my identity as a woman were not what hormone therapy was for. Ironically, I consulted other clinics and this was never an issue. In fact, I gave up an appointment at another clinic where they completely understood what I was seeking. I was very excited for this appointment at AHF Healthcare Center - Auburn Ave as its something Ive been wanting for a while and I thought the AHF Auburn Ave would be a safe space. This was not the case. Sadly, I did not receive any further assistance with testosterone therapy, yet I was offered a referral to a gynecologist. I do not recommend this location for gender-affirming care, however, due to limited places to receive this type of care, if you do need to go here, I wish you a better experience.

When it was T. Douglas Gurley it operated much better. This office is close to where I live in Midtown and had a strong LGBTQ focus. Since AHF has taken over I have had multiple appointments cancelled without being called to reschedule. Doctors and medical staff have been turning over, and they are changing you current state of medical care and medicine and referring you to all sorts of other individuals to continue. At this point I am looking to switch providers due to the multiple hoops I am having to jump through and the inconsistency of the practice. Elysium may be a farther commute, but it may be worth it for a better experience and patient care.

Terrible, only good as an STD/HIV/PReP clinic.Went from a decent place to the worst office I’ve ever had to deal with. Things have gone down hill. Multiple cancellations with no explanation on appointments, can only be rebooked months away.No response to messages left, no response to written communications. They don’t actually try to be anything more than a 2nd rate STD clinic. Horrifically incompetent staff. They won’t respond to prior auth requests, they don’t respond to Rx issues. Horrible horrible horrible. If all you need is basic screening then fine but otherwise… no.

Since AHF took over the practice this place has ceased to provide any form of anything that could be called care because they do not. They dont answer messages, return calls or even pick up the phone half the time. There is ZERO bedside manner or compassionate care at this place. Feels like they are an assembly line practice just there to collect money. Dr. Gurley built an amazing practice just to have it all wiped away in months. The absolute worst healthcare provider I have ever experienced. Everyone there must hate their job because there is nothing but rudeness and attitude from top to bottom. They advertise as being LGBTQIA+ friendly... they are not friendly to anyone.

This place was fantastic and provided the services their website still claims to provide when it was privately held. Now that it has sold and rebranded as AHF it is beyond terrible. I’ve never seen a business I previously enjoyed spiral so fast. I’m not blaming a single person, but our experience has been a result of clear mismanagement by the new ownership structure. Avoid at all costs.

This place has been wonderful. My wife and I have been going here for about 4 years now and have never had a bad experience. The staff are all attentive, considerate, and friendly. Duane, especially, is wonderful at his job. I couldnt recommend this place more. 10 out of 10.

This practice has hit an all time low. They don’t even have a physician! Don’t go here💯